Castorama Review

Good shopping experience, warm welcome from the store teams.

Today, ray 17, a song that repeats in a loop, on a radio placed in the central aisle, "what do you want? Hashish, opium ...." the employees hear and are laughing to death.

You never answer the phone 1 week I'm trying to reach you .....

Store on final closure scheduled for late September.
However, the staff keep their heads up and above all smile for customer service.
Well done.

I found everything I was looking for I like the layout of the store, decor ideas.
I will go back there

A big thank you to the person in charge of the "painting" department with whom I was able to reserve the last available item that I was looking for.
I justify my "low note" by 2 flat:
The first concerns a 1st price item which is advertised "available in my favorite store" in the last 2 copies on the website, which turns out to be inaccurate and forces me to buy an equivalent (brand name certainly) 4 times more expensive.
The second is justified by the most nonchalant attitude of the cashier who visibly gets bored at work and who makes it feel good.

Au ray luminaries seller super friendly helpful. Competent thanks to this seller
This day around 18h

little "hiccup" on the order which caused a little waiting on the spot, but the friendliness of the staff largely caught up!

At the checkout twice the price indicated on the shelf to be paid. Contacting a manager, he didn't even take the trouble to stop "it's the price! The shelving is bad

Always missing something and no one can tell when it's coming. And often produces poor quality for excessive prices for my taste.

Lots of choices at home, accessible to all wallets, very responsive and pleasant sellers!

Many choices, welcome to the top! The advice of the fir sellers outside are just perfect! Superb team, I highly recommend! Very soon!

parking is not at all reliable.
no monitoring
cameras are useless
I was the victim of a theft at the trailer Saturday afternoon at 3 p.m. total loss 15000th.
the security service was friendly but according to the gendarmes he should have contacted them

Staff who know the products. Good recommendation. Nice store. There is everything with decent prices.

We sometimes regret the lack of visibility on the organization of the store and the difficulty sometimes of knowing where we can find a sales advisor. There should be benchmarks.

bought a garden shed: the purchase of the product, the store card that we were almost forced to take, the checkout and then go get the product that made us 5 hours in all, when we arrived at my place we noticed which had no screws to mount the shelter
On the phone let's not talk about it people don't pick up I had to disturb myself 4 times at the store 1st possibility we had to order from the supplier I should have waited 3 weeks, 2nd possibility we had to remove them on a shelter then finally a salesperson was looking for them in the shelves
There are some nice sales people but others should do some polite training

Much better than Hellemmes but the prices are more expensive by 5% do not hesitate to ask them to match

We find everything, and all the prices. The staff always inform us. The only bad thing is that a lot of materials were unavailable. But with time in front of me I recommend.

Very bad reception, we have the feeling to disturb when we have a council to ask, strongly that the competition arrives

Good price advice overall ok but a bit expensive sometimes

They recently changed their range of curtain rods, and a pity some old diameters no longer exist ... a customer wanted to add a curtain to a new window, so he was offered to replace all of his bars !! !
On the paint side, no so-called ecological or less polluting paint is currently available (algo brand for example).
I went there recently in search of a specific product, the seller was sure not to have any in store, although he did have some !!!
I used to go to Castorama by proximity, but now I have to go to Leroy Merlin on a regular basis: quality of advice, available products, more ecological paints ...
On the other hand, a great advantage of Castorama: the reimbursement of products is easy.

It's good but it's when a bit much expensive ...
11 an oak slat of 2m50 in section 1cmx3.5 cm that wedges ....

Installation service and control windows doors shutters pvc super

POOR!
Order of a picture window on the site 15 days ago, appointment on the site the next day to recover it. Call the morning of the appointment to warn that the site is not up to date and that the bay is neither available nor controllable. We are asked to travel for a refund within 48 hours, but we have 30 min round trip 30 min return ... we are told that a remote refund is possible within 6/7 weeks (a bit limited). We explain that wood will see (the hole in the bay having been made the priority is to find one that day) ... so we do not go to the withdrawal appointment. Since that day, I try every day to get someone to find out if the refund has been registered ... IMPOSSIBLE to have someone online! Auj record broken, 3 times 10 min waiting, I try the carpentry service directly, they tell me to put me on hold but I hang up on my nose! I ve never seen such deplorable service! We're still talking about 499 ...
I strongly recommend any purchase on their site.

Price ... based no hesitate to compare but well stocked
Winter sales can not see interesting
Good advice staff

Having changed supplier of pellets for my stove the first times correct quality even if the consumption was higher but my last purchase was a disaster
The stove glass darkens in a few hours, the residual ash is large and damp
It fouls everything
Thank you I return to my old supplier

Good DIY store but against a big effort to make friendly question of some employees.

Very nice store.
Complete in terms of equipment and materials.
But most important of all of these advisers and ready to listen.

When it is necessary to say it, then I thank the person of the gardening department who proposed to me to go to look for my articles which were outside in the rain to avoid me being soaked, small gesture very appreciable.

Good reception and good advice from the department manager regarding the Ringtones with video last night on 16 08 17

Last week I went to Castorama Englos. I entered with an undeclared pallet and the security guard violently assaulted me. He insulted me and limit wanted to hit me. He is a redhead with a big beard. I will never set foot in Casto again because this brand does not respect its customers ... I was security chief for 20 years and I have never seen that.

great store! very good advice, especially in the garden department :)

Stock always out and information leaves much to be desired

Too far it would take one to LEERS it will work well

When a salesman advises you for a screwdriver, it would be nice if it specifies that the mandrel is not supplied with!
at least one to be able to use it right away!

I will have to do kms now to find a Mandarin ... I am very far from the DIY stores, you pay back the kms?

on the other hand, wait about 3/4 of an hour at the stall because the previous customer decided to take the card casto, interrogation of all kinds to make the card, why not do it at the reception? incomprehensible and a line of customers lying behind

He will have to open sooner. I often go to brico deposit because of that

I went to the store that day, I ask to meet the service poses for 50m2 of laminate flooring, we m sent to the middle of the store because the office was moved for a special operation. I walked around the office for 45 minutes and was never taken into consideration, the lady told her life with a client she had served and by ignoring me completely and without ever calling a colleague, I am very unhappy with this store
The customer nothing to do !!!!

The staff are ultra competent, pleasant and cheerful. We will be back very quickly to carry out other projects with this store. In addition it is very well located in the commercial area of Englos. This makes it easy for us to move to another store for all of our needs.

I leave the store at once, shocked by the lack of professionalism of the saleswoman responsible for the decoration part. My companion goes there for the first time, kindly asking if she has two minutes to give. Without taking her eyes off her computer, she says, "Not for the moment. '' not finding what we were looking for ourselves I decide to go in my turn with the object in question not to annoy it too long and that it understands what we seek .. No hello . Still do not leave the eyes of his computer. Then finally deign to return to tell me '' I have no more. '' I do not understand why do this job if we do not like people .. Fortunately the seller has the tooling part was much nicer ...

Impeccable!!
Good Price for the green wood !!
Perfect see you soon!!

Good experience. I had a little neglected Casto to the profile of another more trendy brand ... lately, Casto is more easily accessible and advice on top.

Excellent advice and good choice but this store is becoming more and more a decoration store and less DIY.

Friendly and welcoming staff, always ready to inform you with a smile!

I came yesterday I came across a super nice advisor (Abdel), he advised me very well, he is great thank you to him.

Not found what I was looking for. I wanted white brick-look wallpaper sold at Castorama but no more stock in all the stores in the area ??? Yet a very widespread and sought-after model. Never mind.

Great store for DIY. Well-stocked shelving. I recommend this store.

There is everything for DIY but unpleasant employees

A star for the store but level advice 0 three advise none is we answer if the stove has wood in stock or ordered for us sent adviser to advice 10/10 tempi it ended at Leroy Merlin.

Tile radius. Very qualified staff, new very nice shelving, many choices at all prices

Thank you Thomas from the garden department, very professional!

There are still supply problems in Casto, indeed it is the 3rd time that I have come to find a chainsaw,
I still live 10 km away. I still asked the advisor to place an order because the 2 previous times I had been told that within 15 days there would be some !!!! Error, there is still none !!!!! I also wanted to buy the abrasive paper plates for electric sander, there too the P80 was missing, I had to fall back on a set of 15 plates when 3 or 4 would have been enough.
Casto has become a store of furniture, kitchens, household appliances, lighting, large tools ... because there the margins are important, but no longer a store for basic DIY enthusiasts who want small items .... . Cdt

Counselor not very nice. Also do not know about a simple question.

Nice store, the only problem is always the line at the checkout

Staff smiling and generally ready to advise or guide us.

No unpleasant to the elec department and no choice either

Clean and neat department store with competent vendors