Cars on 21 Review

from ezekiel
so happy to deal with eric zagadou , when i was purchassing my 2011 mercedez c300 , white color . vim # 161005 # i had great experience with my salesman.. ill recommend all my friends and family.. to him.the process was very smooth.. i was very plesed with everybody in the dealership. so ill deiffinitively come back for another car.

The manager was rude and pushy. Learn how to relax and do business with people. Business isn't earned by being a jerk. :)

Be careful with this dealer they post something on the Internet to make you come to the dealer and try to sell you something different no good at business

My wife got a car there and Justice was very helpful. He kept her calm. She is extremely picky but was satisfied. She will come back and leave her own review. I highly recommend Justice because he is very honest and straight forward.

Super John was the bomb! Best salesman I ve ever dealt with! And also thank you to all stuff of 21st century auto group for my Touareg!!!

Best experience ever! . Will be buying my next car here for sure! Thank you 21st century auto group team.

Justice with internet sales went above and beyond what a sales agent was supposed to to. Could not ask for a more helpful and informative person. Lawrence his right hand man took good care of me also explaining my new truck to me and taking me for a test drive. Couldn't be more happy.

Manny took care of the A to Z. Car I wanted at a reasonable price.

Stay away from these ppl. Honestly never had such a bad experiance with any car dealar before like this place. All the car prices is fake pretty much they will try to rob you. Bunch of rude people, dont know what customer service is.

I ve never written a review before but I was unfortunately compelled to write this one. These people are scam artists. I found two great deals (rated on carguru) and so I called this group from NY. They sent me the car faxes of the two vehicles I was interested in. They said they were available in no uncertain terms.

I travel an hour and a half ( got a ride) as I was going to purchase one of the vehicles and drove it home.

I even had a text going with the salesperson who called herself Lisa ( real name Liza).

I arrive - the salesperson I literally made an appointment with was out on an appointment at 9:15 am. (She was hiding bc she knew she lied to me).

Salesperson Christopher was nice enough but he didn t have either car that I came for instead trying to sell me what they had which weren t any better than I could do where I live.

I ask to speak to the manager because this is obviously a bait and switch scheme.

Moe unbelievably blames it on the original salesperson who is quite conveniently absent! Incredibly, he thought blaming it on a person who works for him is an adequate answer!

Bottom line: is these people are LIARS. They didn t even care I traveled an hour and a half - as long as they got me in the door.

Word to the wise - I would not trust them with ANYTHING. Who knows if the odometer hasn t been rolled back. I certainly can t say they are doing that but I can say - THEY CAN NOT BE TRUSTED.

I have no reason to write this other than to warn my fellow consumers. Stay away.

Great prices and very friendly dealership. Respect to Tim

Bellah was great and he made it happen happen. Walked out with my 2019 BMW X6 and feeling good about the deal.

Great help with a great team. Glad they could make my dream car reality Thank you Pawel for everything

BE AWARE!
These guys are scammers.
Their listings are not real.
Just pick a random listing and go there you will see. Actually you're not gonna see the car you wanted.

BAIT AND SWITCH !!! I was told the car was there drove 3 hours to get there NO CAR but they had the same car same year same color same miles but 7k more !!! and they tried to bring in the HARD SELL GUY The girl you speak to is trained to tell you ANYTHING to get you there so the push sales staff can sell you SOMETHING !!!! They sell classy cars but there low lives

Bellah was a great salesperson. Super nice and professional. Great buying experience.

What a great place! Fast and friendly! 2nd car within 2 months. Highly recommend. Please see Pawel

They know how to SCAM, LIE and CHEAT with their deals.
I dont understand why they do so much and waste their and our Valuable time.

The Manager himself said...we put online deals aggressively to attract people....

They have a Pattern to cheat:

1) When you visit them they say: We sold the vehicle you are inquiring about ....

But When I called them after 2 days the vehicle is still there on their website, I have called them and they said it is still available...
When I said I came to store and they said it is not available...He put me on hold for infinite amount of time....

2) They try to sell other car with 5k-7k more and additionally you have to go finance with them ?

3) They ask you to write down the price they are willing to pay and but Manager says No we have to add the additional costs like below:

Price(s) do not include licensing costs, registration fees and taxes. Limited warranty available on most vehicles in stock with some exceptions. Come in or call for more details. Vehicle inventory and promotional offers are updated frequently. Please note that all vehicles are subject to prior sale. In order to qualify for our special online prices you must qualify for all rebates. Promotional offers may be canceled without notice. college students who have graduated during the last 12 months are eligible for a $795 college grad rebate. Active military personnel and military veterans are eligible for a $745 military rebate. You may also be eligible for a 21st century auto group customer loyalty rebate of $995 if you purchased a vehicle from the us during the previous 3 years. Sale price may not be combined with any other special offer and rebates.

So I'm one of those people that read reviews and I see these bad experiences and all I know is that I had a great experience buying a car at this dealership with Diego at 21st century auto!.

21st century auto group had the best customer service. Diego was very busy when I come here for the vehicle. Customers lined up. I receive the best deal without stress! It was really easy for me!

Great customer service and reliable car care. All of the car I have seen and brought have been amazing. I would recommend them to any one looking to buy a luxury vehicle

Thanks Chris love my new x6m its fast if you come to 21st century auto group ask for chris

TRUST THE 1-3 STAR REVIEWS!! THEY ARE THE REAL CUSTOMERS!! I went there with over two month's research and conversation with Juliet, the rep that I was supposed to be working with when I actually got there. I also asked her a number of times if she would be the person who would be working with me when I arrived. She assured me on more than one occasion that she would. As the days came closer for my visit, every time I called for Juliet, Unis would answer and say that she was not in or not available. On the day that I did come in, I went to the large reception desk and immediately the receptionist states that she wasn't in and introduces me to the salesman who was standing at the end of the counter. I told him that I was waiting for Juliet, and he says in a rude tone that she is just the phone service rep and not a sales person. RED FLAG #1. That morning I called to make sure that the cars that peaked my interest was still on site (because some of the reviews were discouraging) and spoke to Unis (because Juliet was out again), but when I got there, they were no longer available (What are the odds that they were all sold within 2 hours of me calling and arriving?) RED FLAG #2. Then I tell the salesman about the 2 RED FLAGS and how the credibility is a little shot. Then I told him about another dealership I was working with. He told me that it's impossible that the other dealership has vehicles that is $8,000 and with my credit. They tried to make me feel obligated to work with them and tried to make me feel bad that my credit was not up to their standard (difficult past guys), but that shouldn't be any reason to treat people the way they treated me. I then thanked the salesman for his time and went to the car. About five minutes after I got in the car, he came to my window and told me that the sales manager wanted to speak to me. I went back in and there was a much younger man with a much shorter patience bracket, trying to sell me and belittle me at the same time (When I told him about the 2 RED FLAGS, he said what I just said doesn't matter. "Do you want a car or not?"). After about three minutes he became very rude and dismissive. When he got up to get the "finance manager" involved, that's when I got up and left. I couldn't take anymore. This was by far the worst place I have ever wasted time on. I believe that the reviews with 5 stars are former and current employees assisting in sales productivity. They are deceiving and I don't recommend anyone to be fooled by these crooks. Thank you for your time.

What a bunch of trash bags! DON'T EVER BUY FROM THESE LOSERS!

we are very happy with the services here in Century Group. Perfect group of people working with us, many thanks to Oscar Gary ,Lilia and Karina!!! ..thank you .!!!

I got a nice 2014 BMW X6, nice black rims, great conditions! Thanks Alex for helping me out, he was professional, very acknowledge and polite. I asked mats for a car - here you are, what about this - here you are! Very nice guy - recommend everybody

Oscar and his staff provided the most relaxed, hassle free environment i have ever experienced when buying a car. Highly recommend and will be referring friends and relatives as well as returning myself for my next purchase. Thank you guys at 21st century auto group.

Tim took care of me and did a great job with my purchase. He did everything in his power to make this sale affordable for me!!

Bait and switch to get people in the door. Using hyundai Tucson and st low prices that do not exist. Would not even try to make us a deal within 15 min tried to up price 3500 while selling BMW Lamborghini Mercedes. Told.me my cash no good had to finance thru them I had financing lined up from usaa they could not touch rate.

The service was very good and the sales representative (Bella) was very helpful towards the purchase of our car and getting us a good price. A very recommended car dealership!

Worst possible experience I've had at a dealership.
Saw a car online and spoke to the representative that said i can come in and see the car. After numerous, numerous calls to confirm the car was available because I saw sketchy reviews of this place they assured me the car was there.
I get to the dealership and the person they said I had been talking to worked at a call center. like please it was the girl at the front desk I'm sure and they gave me a extremely unprofessional sales associate. I asked about the car and they said it failed inspection. I literally called before I left my house and they said it was fine and passed inspection. The guy said its in the shop do you want to see a car that failed inspection like a wise guy and I said yes and he said they didn't have it. WORST PLACE EVER! i am telling DO NOT GO HERE!

Thank you, Rico.
He answered in a timely manner and completed the process of our new car in a day! Highly recommended this place

sales associate was completely useless and showed zero effort towards working with me, very rude, ageist and sexist. made appointment but my arrival seemed to be a surprise. the online prices were lower then actual prices. our very brief seven minute conversation was interrupted three times by phone calls and the sales associates co-workers. terrible customer service. I strongly do not recommend.

I bought a brand new es350 John was the Salesman, he was great! Not a typical pushy car sales guy. Very nice guy he took his time to show me different cars to choose from. I had a great experience with him. I highly recommend him. So, thank you 21st century auto group!

Great buying experience! Greatly appreciated the sales associate Mike. Mike was professional, knowledgeable and friendly. I would recommend Mike and the 21st Century Auto Group to anyone looking for their next auto purchase!

Diego one of the car Salesman went above and beyond to make our purchase as easy as possible he was always available to answer any questions or concerns we had throughout the process. It was an excellent experience working with him and if anyone is in the market for a car I definitely recommend him to help secure your new purchase. Thanks 21st century auto group team!

Best place to buy a car. Super friendly salespeople and huge inventory.

Special Thanks to Tim for a great customer service. He helped us through out the whole process. Super patient and worked well with us. Explained everything in a Transparent manner and nonetheless we left happy. Thank you again!

Had a fantastic experience buying my 2014 Jeep Grand Cherokee SRT from 21st Century Auto Group. The car looks and drives great, I absolutely love it. Denis is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. My new car drives beautiful and my family loves the space!

Bellah help was very useful, polite, respectful.. thanks for the help guys! Check them out

BEST EXPERIENCE EVER! I m not typically a reviewer but this dealership definitely earned my time and thoughts on how things went. To start off, the showroom is absolutely beautiful. Every person I came in contact with was very knowledgeable and helpful. My salesman was Danny. He was a so patient and wonderful in helping me pick the right car- answering all my questions(and there were plenty)! He was available day and night and even came in on his day off to accommodate my second time coming back with my husband. I highly recommend this dealership and Danny as your salesman.

I just brought a car from here.. the service was outstanding as it reached all of my expectations for what a quality dealership exhibits. In addition my girlfriend also brought her car here for service and they pluged one of her tires and they gave her a used tire completely free.. I recommend this to anyone looking for anything in the car field.

BAIT & SWITCH. All of these positive reviews are FAKE!. Called them at 1245, they confirmed that the car was available. Scheduled an appointment and went in at 130. Somehow, a "miracle" happened and the car got sold and was already gone from the lot! Someone bought the car, got it registered and insured and took it.

They were awesome, did everything they had to do to make sure we got the car we wanted. They explained and broke everything down so we were comfortable with our purchase.

I had a great experience buying from here. Rico was great, he was patient with us, making sure we were very happy with our purchase. We talked a way with a 2017 mercedes GLE AMG And we are absolutely in love the the vehicle.
I would absolutely recommend

Oscar went above and beyond to work with me as I made arrangements to fly in and pick up my car! Highly recommend!!

Big respect to Tim - he helped me to choose my new love - BMW 550. Best!

Best car buying experience ever!!! The staff at 21st auto group were so nice and accomodating. I hate the whole car dealership experience but 21st auto made it a pleasure. I bought a 2017 BMW M5 and I love it!!! This car has so many standard features that other cars don't. I shopped around at other dealerships and this car gave you the most for a great price. I couldn't be happier

Got my 2017 Jaguar XF from 21st century auto group. Love the car!!! Sales person Tim very pleasant person, knowledgeable, accommodating. He is down to earth nice.

Great great service Bryan is nice guy he gave me nice service very friendly talk thanks for the 2018 toyota camry

Justice helped us find a great Mercedes C300, he was very professional and polite. He showed us different cars in our price range was able to get us a great deal. Since it was Memorial Day and the dealer had a cook out he even offered us food and everything. A+ Treatment.

My husband & I went in today with the intent of purchasing a certain type of vehicle. The vehicle we originally went in for was no longer available. Tim went above and beyond to show us comparable vehicles, but none were what we wanted. We were about to walk out with the intent of possibly not returning. Again, Tim went above and beyond and found exactly what we needed. Tim was very helpful, listened to our needs and did everything possible to not only make us happy, but have us leave in the vehicle we wanted.

Thanks for my new benz chris your a lifesaver I appreciate your help 21st century auto for life

Great experience. Diego was fantastic! Thank you 21st century auto group! Recommend!

21st Century Auto Group has a great selection of cars. Gary was very helpful in finding the right car and made it a good buying experience.

After shopping around for weeks to find the right car I had found 21st Century. From the minute I walked in there the environment was friendly and the showroom was amazing. They had a very large selection of cars and a helpful staff. All of the troubles I had with other dealers were not a problem for 21st. The whole process went very smooth. I would highly recommend this dealer for anyone looking for a great car at a great price! Also really loved the aquariums! The owner had great taste in fish, top class establishment!

Lilia and John were amazing. Make sure you guys go to see them. My toyota will is such a pleasure. Best car dealership! Thank you!

I went to look at a car that i saw posting for online but when i went to see the actual car at the dealership..the price was hiked by $3,000 because the online posting has military discount, student discounts and other discounts. Really disappointed and a waste of time. They just want you to come in so they can cut a deal.

Tim was amazing, he made a good deal possible despite the difficult circumstances I presented him with my financial past and the car was everything he said it would be and more. I would definitely recommend him and 21st Century Auto to anyone looking for a great car and a great deal.

lled in regards to 2013 jeep grand Cherokee and the salesman asked me twice if I had the stock number and twice I told him no. I told him it was the only vehicle the dealership had. I laughed it off asked if still available and if it would be a problem to ship the vehicle as I was purchasing out of state.I was told it would not be a problem to purchase the vehicle and procure my own transportation for the vehicle. I told him okay and that I would call the next day to do paperwork. the next day I called and introduced myself as the lady that called last night and the person he had been emailing asked if car was still available.first was called a sir as my name is clearly that of a female and asked how could he help me. I asked to speak with the sales manager. my request was ignored and asked how could he help me. I asked again and was put on hold. he came back on the line pretending to be another sales person. at this point I was upset and demanded a manager. I was placed on hold and spoke with the sales manager and was told that the car could not be bought online until I was paying cashing. I explained i was not told this over the phone as I asked specifically if it was going to be a problem and that I had submitted a finance application. I was given no apology and no acknowledgement that wrong information was given. I would never wait my time again with this dealership and would recommend that one else waste their time either.

Dealer indicated great price for truck, allowed me to schedule meeting to come in and see vehicle. however on arrival the truck mysteriously developed drive train issues. Dealer then tried pushing me towards more expensive truck onsite.

When leaving the lot, obviously disappointed that I drive over an hour to get to, I saw the truck that I had seen online with a great price. It wasn't being loaded to go anywhere, it had NJ plates and was one of the salesmen from the dealer!!!!

FAKE ADD TO TRY AND GET CUSTOMERS ONSITE! HORRIBLE!!!!

Just got my beautiful corvette from this guy's Stand up guys.I really like how they handled my deal . It's was real pleasure to deal with them. Price was good . I think I pay extra few dollars because my car have very
Low miles, but I the end it's was worth it... 5Stars all day long . Good job . Thank you Jack

Really appreciate the service given to me at this dealership, sales men (Nick) waited till closing time to get me a car, helped to get the best option for my taste and price range. Really recomend this guy are giving and have tons of options for anyone to chose. 5 Stars from me.

Denny is Great and very Professional, score 10. Remain Remarkable:)

Must I say 21st Century is the Best Dealership ever? This is my 3rd vehicle I bought from these guys. Salesman Shaquille helped me out great with my upgrade from the Mercedes Benz GLS 450 to the GLS 550. Theses guys are great they work all day just to get me just where I needed to be with my monthly payments. Thanks to Oscar as well he s amazing.

Went to this dealership with the hopes of having a closer step to my dream car, White Lexus IS 250. I was called 3 days before mt appointment by a Agent name Chili & I asked if they had the vehicle still in stock and he replied with a " yes". I received a confirmation call on the day of my appointment & asked again, and received the same response. I got to the dealership, and an individual by the name of Gary assisted me and I told him that I had an appointment to view a Lexus IS 250, he nodded his head and took me to an ES 350, which was the wrong car. After 5 Mins of walking around looking for the car, Mr Gary left me and went to assist some else. Went to receptionist, signed in, and A fellow by name of Oscar assisted me. He took my information and went to go see if they had the vehicle & before he left he stated " sometimes we have vehicles on the website but not in the store.", He came back 3 mins and stated they no longer had the vehicle in stock but had a black lexus is250 and bmws & suvs. Def felt like they knew vehicle was NO Longer available and used me to get another vehicle. THE WORSE.

I had been looking for a used car and was told by a family member check dealers that do not carry what you are looking for. I checked this dealer and found the car I wanted. I worked with John and was pleased with the work he did to help us get the car. He was very diligent about checking to see if we could get a cooler line fixed before we committed to purchasing the vehicle. He was able to get the part fixed and made the rest of the process very easy!

I recently purchased a 2015 Cadillac Escalade from 21 century and it was an amazing experience. Bella was my sales rep, he was very professional and made it so easy. Best Car buying experience hence down. You deserve all 5 stars .

I found these guys online and I'm thankful to Google for that, lol. No struggle, great customer service, professional staff and amazing attitude. They did right what they promised on their page - I'm satisfied with the car and with the service, great job, Karina btw! She filled all the papers with me sooo fast! Don't go anywhere else, come to see the guys from 21 Century Auto Group!

Today we purchased a car from Pawel he was.very helpful. Knowledgeable about what we needed and how thing worked. Thank you Pawel

Bellah was very helpful made the car buying process easy , did the best possible to get us a good deal.

My wife and I purchased a SUV there yesterday, Saturday 10th of February we met with mr. Daniel as the sales person and the service was excellent. Knew how to help and is a very respectful person. Thanks again for your help mr Daniel we look forward to refer to you more customers at 21century autogroup!!

Great! I was incredibly lucky to have turned into 21 Century Auto Group. My purchase was more successful than ever. I regret only that I have not applied to this company before! The guys are great, masters of their craft. True professionals! I recommend !!!

Thanks Gray's love my new car will be happy I think will be driving on night you love our new BMW you going to 21st century expert Chris

Rico was great.. Purchasing my 2017 Mercedes Benz was a breeze.. he's awesome come check him out

Diego, Lawrence and Carina were a good team when it came to taking care of the customer. Ask for one of them and they will make sure to make your purchase as effortless as possible.

I called for some information and they gave me the minimum possible, I figured something fishy was up so I looked up reviews and saw just what I expected. They give you the least information so you waste your time and come in. I spoke to Lisa and she said it was against policy to tell me what fees they charge. Wouldn't even tell me the cost of said fees. What kind of shady business has policies like that? They definitely DO NOT CARE about the customer.

Came in to purchase a Nissan Rogue. Dennis helped me out very much and helped me find a great deal. Highly recommend!

I recommend checking out their yelp reviews first - they got rated a 1.5 out of 5 stars with over 127 reviews! This is no coincidence. We drove 2 hours to see a truck that was listed online, we called earlier in the morning and Brianna told us the truck was there and ready to be viewed. When we arrived, a salesperson sped toward us and began to show us every car on the lot, we asked him about the truck we wanted and he claimed it was sold the night before. We decided to walk inside the dealer to confirm that this was true, we arrived to the front desk and were offered coffee/tea and introduced to salesman number 2 who said the truck we wanted was at a shop and not functioning (I thought it was sold) Anyway, the salesman showed us similar trucks and after what felt like an hour of circulating the establishment and refusing to give us any prices, made an offer on a truck (same make, year and model as the one we came in for) at $5,000 more than the price posted for the original (non-existent) one. After our immediate HELL NO, he asked us to hand him a credit card to convince the manager of how serious we were about purchasing a vehicle that day which would somehow cause him to lower the price (I ve been forced to check my credit card activity every day since) Finally, the manager comes out to tell us how out of line are asking price was (meanwhile, this was the price they listed on the website for the same exact truck). Needless to say, we thanked him (for nothing) and walked out. It ended up being a blessing in disguise because an hour after leaving 21 Cenury Auto we found the same exact truck (different color) at a more reputable dealer for even less than 21 Century Auto s falsely advertised price! It is true that our 2.5 hour drive to 21 Century Auto was a tremendous waste of time, but at the very least a valuable learning experience. Always read multiple review sources before setting off to purchase a car and if you ever decide to lie to people for a living, make sure you re good at it!

I had the best experience in this dealer Rafael was bey helpful I recommend this place to anyone and everyone thank you so much Rafael for helping purchase this vehicle and helping me with the certain issues I had

Flawless service. Had the pleasure of being helped by rep Mario. Very respectful, kind, easy communication, quick process. Overall great experience.

Danny was great, very efficient and quick, took 10 minutes negotiating and 10 minutes signing the paperwork!! Thanks Danny

Diego always a pleasure when i visit 21st century . He always takes good care of me whenever I go there. Thanks Diego for everythink

I came to the dealership looking for a particular car and it wasn t available so was about to leave but we met Rico and with his tremendous help and patience we were able to drive out of the dealership with a 2019 Mercedes-Benz GLS 450.
Thank you Rico, you made my day and my worth coming.

Danny is a great salesperson and a tremendous human being. He goes above and beyond the call of duty. Go see him if you need another vehicle. He made the experience very pleasant. Carina the manager was really great too!! Thanks for all 21st Century Auto Group!

21st century auto group - this is the best dealer! The salesman John is very helpful and he will make sure you leave 21st century auto with a vehicle!

Outstanding customer service. Honest. Fair. Competitive. Thorough. The staff is out of this world!: Diego, Lily, Tim and everyone else. Go here if you looking for a used car!.

Just got myself another retirement present. Big thank you to ( Mike Q. ) for being extremely professional. Such a fast buying process. I got exactly what I want. 2017 BMW X6 M ..

I have been coming to 21 auto group for my first car buying experience. He has always taken excellent care of me every time I visit. 21st century auto group has earned another lifetime customer! Best dealership in the Springfield area in my opinion.

i saw an add and went there for Toyota Camry and also talk to them on phone when i went there they didnt had car in stock and also told me told me it will be 2500 extra than they told me on the phone

I was just looking and my salesman danny made me feel so confortable that i ended up taking my dream car home in less than two hours! Very happy!! Thank you so much danny