Kim Scaggs Review of Cars on 21
lled in regards to 2013 jeep grand Cherokee and th...
lled in regards to 2013 jeep grand Cherokee and the salesman asked me twice if I had the stock number and twice I told him no. I told him it was the only vehicle the dealership had. I laughed it off asked if still available and if it would be a problem to ship the vehicle as I was purchasing out of state.I was told it would not be a problem to purchase the vehicle and procure my own transportation for the vehicle. I told him okay and that I would call the next day to do paperwork. the next day I called and introduced myself as the lady that called last night and the person he had been emailing asked if car was still available.first was called a sir as my name is clearly that of a female and asked how could he help me. I asked to speak with the sales manager. my request was ignored and asked how could he help me. I asked again and was put on hold. he came back on the line pretending to be another sales person. at this point I was upset and demanded a manager. I was placed on hold and spoke with the sales manager and was told that the car could not be bought online until I was paying cashing. I explained i was not told this over the phone as I asked specifically if it was going to be a problem and that I had submitted a finance application. I was given no apology and no acknowledgement that wrong information was given. I would never wait my time again with this dealership and would recommend that one else waste their time either.
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