Cambridge Health Alliance Review

This place is a scam! They sent me 2 bills for a televisit. One from the doctor and one from the hospital. A 15 minute phone call cost me nearly $200! You have been warned! They did not disclose any information to me. They can pretty much charge whatever they want. So disgusting!

The nurses are usually on their phones and can easily give the wrong medication, it's crazy how much "effort" they put into their patients....I hope this pandemic can bring out their inner humanitarian. I have some hope left....

This was honestly one of the worst experience of my life. Do not come here. Starting from the lady at the front desk who was so rude it was uncalled for. The whole time I was treated like a second class citizen. The doctor in training Anna Martens talk down on me multiple time and honestly treated me like I was homeless. Her supervisor dismissed all my symptoms as if I was making thing up. It was amazing to me. I waited about 4 hours because I think I have something serious only for them to treat me like I was lying. Why on earth would I come to a hospital just to exaggerate the symptoms I am experiencing. I left with no clarity with some bs diagnosis. I am more disappointed than upset. Come on people it s 2020 for crying out loud. Worst experience at a hospital ever !!!!

I recently had the wonderful experience of going to the CHA Cambridge Hospital. Wonderful not because I was ill but because of how I was treated. With respect and kindness. The staff was wonderful and the doctor I saw was very kind. Thank you.

Worst ER for wait time. Everything always takes forever. Have been to 3 ERs in the area and never takes as long as they do. Same days appointment at the pedi clinic is never easy or you could stay months without seeing your primary care.

Hated my experience here. Today 09/14/20 I came to get a PT referral that was supposed to be left for me to pick up at Orthopedics. The Orthopedics was supposed to close at 5pm. I left early from work and arrived here at 4:30 pm. The orthopedics was closed. Asked the person on the information desk how to get a hold of them. He called a number which someone picked up and DID NOT wanted to talk to me and told me to call another number in which no one picked up. I called multiple times and asked the person on the information desk if he could call the previous number again. I told him no one was picking it up. He ( bald, in his 50, 60 probably) started getting so annoyed and started yelling 'I don't know' 'call the number'. I told him I was trying. He said this is a hospital that it was half empty, and they were busy. Long story short, I came to get a referral, the place was closed before the time they said it would, I got to talk to NO ONE that could help me or even give me a information of when I could pick up the referral and got yelled at. Moreover SO many other people were around, including security and staff and NO one said anything about it. Can someone remove information desk? Cause it is just occupying space as you can get absolutely no help OR information from it.

Awesome service at the ER this time.
I have to take My 11 years old daughter there for a chest pain. the nurses make here forget the pain with big smiles and frandly ways of taking to here especially nurse ANNa she is very nice.
And what I like the most the understanding of my request.
I requested all female nurses and a female doctor if possible they accepted without no caution I'll give 5 stars just for the way they accepted my request.

I am very upset with the terrible treatment I am having in my prenatal care, I come every time from Framingham to see me at the hospital and I am always attended to quickly, I had a super difficult pregnancy and depression last year which was so strong that I was hospitalized in a psychiatric ward, and today I don't know anything about my baby, my last ultrasound was so bad, they hurt my neck and they didn't even want me to leave the screen on so I could see my baby, so that such a cruel service ? Yes, I am an immigrant, I don't understand English very well, but I am not illegal and I do not know the reason for such poor service, I would very much like a decent service in which I leave the hospital knowing everything about my baby, no they didn t even tell me about the size and weight, because the doctor s assistant who would attend me (because she couldn t attend me and look, I waited for her for about 26 minutes) and at the end they told me it wasn t possible to measure size and weight, I m 22 weeks old and they don t know anything about the baby? I can't really understand, I know we are in a pandemic, but I prefer to be told that there is no vacancy to attend to me than to get there and be treated like this, we are tired too, the pandemic has worn everyone out I know, but it doesn't have to of this, I really want to know what is going on in this pregnancy step by step, I also want to have access to my exams done at Beth Israel that until now everyone who attended to me has not said anything clearly. I need answers !

So ,I was frantic today when I learned my insurance didn't cover my much needed prescription. So I'm on phone with the pharmacy worried and the gentlemen I was speaking with immediately corrected the problem. Immediately! And he was so kind too! His name is Carmen,and people can be so rude all day so when I'm treated as a human being with consideration and compassion I need to share it. Keep it up Carmen and thankyou.

I had been charged more than a years for services which I never had.
For example, for INR test I was charged Lab etc. and lab test while there I never visited or seen labs (LOL). They were using hand-held device to get atypical result to do test twice a month to collect more money from insurance. Whole thing is opposite in Mass general hospital, less charges, flexible time and accurate blood test results to save time and money.
I am still paying overcharged amount by they used incorrect code. So Be Aware.

I was treated with utter disrespect from the nurses and especially the security. I had chest pains and couldn't breathe and the security told me I couldn't be seen by the doctors because the doctors said that 'they didn't want me there'.t I literally started crying because I thought they were going to just watch me suffocate to death. I'm appaled

Sherry and Mrs. K are awesome instructors!!! You not only have fun but you learn A LOT! I am confident that I will have no issues with passing my CPT!!

Receptionists there are very, very unprofessional. I called to check on a family member that got admitted, left on hold for 45 minutes, had to hang up and drove to the hospital, to make sure that the family member was there and ok. Very unprofessional.

Major HIPAA violation of my baby's privacy which I found about by chance--CHA fired the culprit at the Medical Records but didn't notify me of the breach.

7am MRI in Cambridge.

Shout out to the Cambridge Health Alliance for having their act together like no other place I've seen in a *long* time.

In the span of 8 minutes I:

I parked (a surprisingly big deal in Cambridge)

Checked in at hospital front desk.

Sorted billing.

Received a wristband with my basic info on it including where I was to go as well as 7 different QR codes for what I assume are procedure related details.

Walked down the hall and checked in to Radiology / Imaging.

As I filled out all the requisite insurance forms online, the only paper I touched was my parking ticket and the MRI safety screening sheet that asks me if I have any metal in my body.

I am impressed!

Terrible emergency service!!!!! They take too long to come to my room and they had no clue what was going on even though I told them the problem.
There service is veryyyy slow!!!!!!!

I have been going here for years now. Wonderful caring staff from the receptionist right through to the nurses to the doctors!

I hear that they are forcing their employees to use the same gowns over and over again, contrary to the recent email sent out.
They say people are getting covid19 outside not from all the patients they are exposed to with inadequate PPE.

I worked in this place for along, but I enjoy it, there is a spirit of togetherness in my department , l know we are not perfect, we got a manager who is understanding.

This place is horrible. My gf came here because she felt unstable. She came here all on her own. Voluntarily. She felt better a few hours later. She set up a follow up appointment with her therapist and everything was set. She never signed a single paper. To add to this, her crisis counselor said that if she needs help getting home from where she is that the hospital would pay for it. She dozed off. She woke up to them saying they are looking for a bed. Meaning she s gonna be going to an inpatient hospital. They straight up played head games with a patient that came here because she felt unstable. I absolutely hate the staff here as well. They are rude and haven t once asked her if she s hungry.
We will never come here again.

A nice smaller hospital. This is a public hospital closely located near memorial highway

My first time experience here will last a life time in my mind was treated with the most disrespect and I was there was sent to the emergency room for pain to be discriminated against by a doctor named Alex it was so bad I had to call my girl friend and my lawyers office to stay on the phone with me due to the fact I felt unsafe being there because of how I was being looked at and treated. No words can explain how I feel. This place caused me more fear for my life than what the world has to offer the patent doctor care in this place with the doctors is just down right judge and profile and mis trust everything going on with you that's in black and white and treat you like a nun human being.

Wish i could give 0. I suicidal they throw me out bare foot no help. I begged for help beg beg beg and no help. Throw me our no help

This hospital is greedy people who demand money from my grandparents that retired and have no money right now, this people are fraud , greedy people. Pathetic they go to he'll where belong.

I left a 5 star review here on the date I went to the ER because the front desk woman, the doctor, and the nurses were all great. I have no issue with them and I am thankful for their work.
The billing department here is an absolute mess. Received a bill that was for the full amount of the visit when I thankfully have insurance that covers nearly all of any ER visit. Called to inquire, they said they hadn t received anything and to call my insurance company, that woman was lovely to talk to even if the information was frustrating. Called my insurance company and they said they did receive the bill, and had already paid it out weeks ago.
Called back to see what I should do and the second woman was incredibly rude, it s sounds ridiculous but she was just plain mean, seemed mad I was even calling and said that my claim had been denied by my insurance. I explained that I had *just* got off the phone with my insurance company and they had settled the claim weeks ago, and had paid CHA x amount. She replied that there was nothing I could do until they sent a corrected claim, I tried to ask if I should call them back to see if they could send the claim over again but before I could she cut me off to say sharply again that there was nothing I could do, and until they received the paperwork from my insurance company (which again, has already been settled and sent) I was responsible for the bill.
I don t even know where to go from here. CHA and my insurance are telling me two exact opposite things. Medical bills are stressful and having a billing staff that is so harsh, so completely lacking understanding of what patients are going through is enough that I will never come here again.

Do not work in Ultrasound Department. The manager there is the worst person to be a manager in Boston area. She is a dangerous person to be around. Nobody likes her and that department unless you are the puppy of the manager! She easily get rid of you if she does not like you. She does not care if you know your job, she just care if you pleased her!
Before you start to work in Ultrasound department, please ask around about the manager there and how she treats people who works there.

I would give this place zero stars if I could. A friend recommended me to see a doctor there who her brother had surgery with. I was very clear that I was asking for a second opinion and the kind of surgery I need. I get to the appointment seconds into me explaining the situation he says that's not a surgery he would do. He then goes to google to search my current doctor and tells me I am with the right person even though again I'm asking for a second opinion. He then searches on google for doctors at Beth Israel that I can see. I called customer service and they refuse to refund my 60.00 co-pay because of the care I received. I am glad searching google costs $60.00. I could have saved my money and 2 hours and done that myself.

Ive dread going to the hospital all my life but this experience was delightful. This experience was different. Such an easy going experience, I felt cared for. I didn t feel scared even if I didn t know what was going on. I was alone and far from my family and friends but yet I felt safe and at home. It was a collective. I appreciate every one of the stuff there. Thank you. Even after a long shift just know you re appreciated.

This the worse Hospital I have seen No organization , and No Respect specially the operation Room Department I wouldn t recommend this facility to No one simple surgery they mistake on them , If there is rating under 0 I will Rated to CHA below 0

I have always been very well attended, whether in the emergency room, in medical appointments, on sick leave or in a pharmacy. Team of translators who make immigrants' lives much easier. Congratulations!

Clean, professional and short wait for Emergency care. A Harvard teaching hospital.

I was hospitalized a few weeks ago and the nurses on the 6th floor at the Cambridge Hospital were amazing!! Nurse Kareen, Nurse Julianne and CNA Nirva made my experience there bearable.
The intake coordinator at the emergency room and the Dr. who saw me and expedited my care. Thank you.

The folks at the front desk, and the doctor were all very friendly and helped me in the ER. I have no issues with them save for the person who lied to me about the cost of this appointment. I paid my co-pay, and was told that this payment should cover the visit. Here I am a month later to find three bills totaling in the thousands for the 45mins and ultimately un-determined condition I dropped in with. This is the most expensive Tylenol I ever received.

I would recommend this hospital if you have a lot of money you don't care about and want to throw it at the next bill that shows up. I can guarantee after a visit here you should expect to see a lot of them.

Otherwise, avoid this place and go downtown.

I was a new client to CHA Cambridge Health Alliance in Cambridge @163 Gore St #2 last year and visited them once and never come back again. This is the worst location and I'll not recommended to anyone of my friends. I wish I could give a zero star to this place.

1. The customer service is the worst, they never pickup their phone and this literally every time I called them, I waited for more than 10+mins.

2. I went for a physical checkup at this location, all the doctor did was asked me a FEW QUESTIONS and send me home. Later they send me a bill for $140 (which I already paid them $82 out of my pocket, which I shouldn't do it). I tried to resolve the issue with them multiple times but it useless, and also have mentioned this MULTIPLE TIMES during and before my visit that if something they'll charge me out of my insurance service they should have let me know.

3. I had another Pap smear appointment with this location, they called to cancell my appointment a NIGHT before my visit which I already requested to take a day off from work for my visit.

4. The technology they use are outdated.

5. The HR is a mess, all they can do or can say is there is nothing I can about it. I wonder what they're hiring for?

6. Overall, this location is trying to get you visit them as much as possible and does some extra things or trying to overcharge your insurance for it. And what happens is that if your insurance does not cover. They will just continuously send you the bills or send your account to the Debt collection.
WARNING, DO NOT GO TO THIS LOCATION!

If I could give lower than I 1 star, I would. Terrible experience. The doctor and the nursing staff I interacted with were nice enough, however, they gave me unexpected bills in multiple places. Charged to get my medical records transferred (without an FYI beforehand) because they chose to go through an outside company. Went for my annual, waited for 45+ minutes for the doctor to get in, was interrupted at least 3 times throughout my checkup. Doctor asked if there was anything else that I was wondering about, I asked about my sinuses. Doctor said I should try going to an Ear, Nose, & Throat doctor and "prescribed" me flonase and claritin, both OTC meds that I didn't need a prescription for; consequently, I was charged with an additional "diagnostic visit" on top of my checkup, which means I was paying out of pocket for the visit, because I asked the doctor how I should proceed with my sinuses if they stay congested. She did not even look at my sinuses nor gave me any type diagnostic exam. Not only was I not told ahead of time that if I mentioned ANYTHING else in my visit when the doctor asked that an additional visit would be added (per the CHA billing department), the second time I sent the claim for review, they gave a determination within an hour and a half. Almost certain now that I iwas prescribed those OTC meds so that the doc could say "look, I prescribed something. That means it's a diagnostic visit." Now changing my primary care physician again because of this terrible experience and never going back. Shady billing business practices. At least be up front and honest about it BEFORE you charge patients. The worst part is, when you dispute a claim, there is NO communication between you and those making the decision. I keep hearing back from the "messenger" that there is "nothing she can do", but they wouldn't connect me or my significant other to anyone who would be able to properly explain the decision and of whom I could explain my case to. This is the most disrespectful practice I have been to, and I will not be returning. Please, I highly recommend going to a different healthcare practitioner.

My roommate had a leg surgery at this hospital and the staff were so kind and helpful. I spent some time with him before the surgery trying to calm him down and I noticed how the nurses/doctors were so professionals and helpful. The surgery succeed and my friend now is able to walk again.

Terrible experience so far. I struggled to make contact with a human to schedule an appointment and when I finally did, it was extremely difficult to understand what he was saying over the phone. No appointments for several months out to just establish a PCP. Now fast forward to my telehealth appointment, I missed several private callers, one of which was the doctor. I tried to call back the number and select any option available.. all of them hang up on me. So far it's been miserable dealing with CHA.

Staff is great. THE PARKING LOT IS BEYOND ANNOYING. Twice we tried parking and the lot is full. People turn around in front of you and take spots out of turn. THEY NEED AN ATTENDANT, plus they need some sort of notice if the lot is at capacity.

The amount of times I get sent home from there, clinics and Emergency room in pain is enough. I have bad illness alot of chronic pain, disk, knee miniscus pain, tendonitis pain, pinch nerve pain. Fibromyalgia! Doctor sends me home in pain. I moved here 4 years ago a native of Cambridge, and I am shocked how the people are being treated like meaningless cattle...
Not, everyone is a drug addict. My blood was drawn so many times ro check without me knowing they never found anything. This hospital is not worth going to. Stay away!!!

Highly unprofessional and I felt very discriminated. The nurses/doctors completely disregard everything I told them and how I was feeling.

Have no words to say how thankful I m, you guys did I great job. Thank you for everything

every time I needed to go there, I was very well attended.

I'll start by saying I grew up in Cambridge and I was born in this hospital.
I was always proud of this hospital and the way they operated. Given what has happened over the past few days involving the Psychiatric ward of the hospital I lost all faith. My brother lives with me and I have watched his mental health decline to the point where he was harmful to himself. I went the courts and he was sectioned for a 72hr evaluation in order to properly help my brother. The hospital released him in 48 hrs without actually conducting the proper mental health evaluations. If you care about your families well being do not bring your loved ones here. I would recommend Mass General or another psychiatric ward local to the Boston Area.

I have called the CHA cambridge financial office seeking for information about what type of insurance they take, the person that picked up the call was really unprofessional and rude, she was trying to go back and forth with me when i was just trying to get the information, she was approaching me in a rude way and trying to rush me, not only that she sounded angry like she didn't want to do her job, plus i had to explained to her 3 times the reason of my called, when she finally understood what i needed she tried to say that i was the one that couldn't understand her, she had a really nasty attitude people like that shouldn't be allowed to work with patients information. This is a really good hospital, i had my baby there but they need to hire better staff to deal with customer service and patients information.

if i could give 0 stars i would worst service ever bad doctors and people making up stories CHA Is a joke i would recommend them to a dead person

Horrible Dr. At Somerville Hospital. Changing medication from generic to brand name with out talking to me. Most likely due to some kick backs. Refuses to fill prescriptions or takes multiple calls to get refills. Staff is incredibly inept. Multiple calls for information went unregarded, then was given wrong info about apointment. Horrible experiences with this guy.

Was referred to Orthopedics by my PCP for knee swelling. They drew some fluid from my knee and also sent me for an X Ray and a blood test. I then went back for a follow up visit after I was diagnosed with Lyme, and they drew some fluid from my knee again.

All told CHA charged me $1500 - it would have been $3100 but my insurance covered part of it. The most egregious of the charges were two separate ones for "Hospital Services" at $500 each, which I later found out were actually "Treat/OBS RM" - they charged me $500 for the room! I was not admitted to the hospital, so I don't get how they can legally charge me $500 for a room, I was simply there to see the Orthopedic doctor for my knee.

This is a horrible place. Every time I make an appointment, its with a different doctor who doesn't individulize your care. They refuse to help and make you feel like the biggest piece of garbage. The front desk staff are all rude as hell and completly incompetant. The nurses have no idea where to begin explaining about vaccines and their side effects which is my fundemental right to know exaclty what is in my medicine. The nurse and their aids are extremely unfrofessional, and like to listen in the rooms while tge docor is with their patients. When I was a child, CHA was such a wonderful place but more recently, it conveys a capitolistic facade making you literally just a number and a paycheck. I went to my PCP for stomach and intestinal problems and it wasnt until 7 months later that I finally get to see the GI specialist who was another phony fraud usless liar. He found abosultely nothing wrong, but insisted i continue to see him once month. To me that screams "I want your money." They miss diagnosed my mother's ovarian cancer for 3 years resulting in to become stage 3. They also misdiagnosed another friend of mine who also had cancerous ovarian cycts. Do not go to CHA if you want quality health care.

I am supposed to be in surgery tomorrow to fix sinus issues. For those that never dealt with it on a daily basis, u make a choice. Take 1000 extra meds per week to feel normal or get a synoplasy to fix the issue and hope everything goes well. Especially during covid. Im going to write what I know so far. A whole team of doctors and nurses working closely togther to help me accomplish all my goals. Working together and taking time to call me to check in. I am honestly shocked but extremely grateful. CHA pre pre op is organized and brave. I plan to write another review when I'm safe and feeling better. Two perspectives is better than 1. Stay tuned!
I am editing my review today to let everyone know how my surgery went and how I feel about the service I received from CHA. First and foremost, I have to say thank you to Dr. Khalid, Dr. Bijor and Dr Roll for going above and beyond for me. Im finally getting to the source of all my issues from one surgery. In that time, not only did they take care of my sinus issues but they also found out that im having esophageal issues from intubating me during surgery. I have had so many conversations with gastro in the last year about heartburn, stomache issues, etc., so this find is huge for me. I now have a plan to move forward to address this issue. I can't even explain how happy I am with CHAs service. Organized, helpful with questions, understanding, thorough and most importantly non judgemental. Thank you CHA for the great experience.

The emergency room staff was really helpful and nice, was able to get back on track with my health.

I had the unfortunate experience of going to this hospital twice for two separate emergencies. Waited for a long time for nothing. Had a bad cut in my hand and they didn't disinfect it or even cleaned it. I did that myself. The nurses there are either lazy or truly incompetent. Both times they told me a doctor would follow up with me. They didn't. The first time I tried calling but got transferred a thousand times. This time I'm not even going to try. Wow. Truly the worst hispital I've ever been to.

My friend's daughter was hit by a car crossing the street n she was taken to CHA. Once she arrived she was checked over by a nurse, but it was 3hrs later before she ever got xrays, scans, bloodwork n spoken to a doctor, who only spoke w/her for a total of 20mins.
After 5hrs later she was told that she would require surgery to repair her broken left leg n 3 broken ribs.
Total time: 10 long painful hours.

Very bad hospital Dr no experience every time I go there they said we. Don't know what's wrong with you I still have pan for 8 years good luck with them

Very poor experience we had their on 082215. PCP office knows -part of cha network as well as others but no response from anyone yet. just horrible

Cambridge Hospital has the fastest ER I've ever been in. Almost every single staffer is courteous and puts the patient first. (We've been to CHA many times, having chronic illness in the family.) They're not the hugest hospital in the area--I got referred out to Mt. Auburn for a cardiac stent--but for basic emergency care and medical issues, they're great. Urology and podiatry are particularly good, and their mammograms are almost fun because of the staff!

My service was very fast from the reception area to the lab. Thumbs up.

I used to go to therapy at the adult psychiatry center and they had the absolute worst customer service you could possibly imagine. I had a terrible therapist who seemed like she had never done this before and when I tried to request a new provider, they just added me to the end of the waiting list as if I wasn t already a patient there. The front desk and central intake associates are often rude and not helpful at all. Do not go here if you can help it.

I am a relatively new patient to CHA and am completely aghast by what I have encountered at CHA in a very short period of time.

The phone systems are awful. In my experience minimum wait times are around 25 minutes and many phone numbers for different clinics on CHA websites are incorrect (for example: try calling the number listed on the Broadway website and after 20 minute wait time, someone answers and says that it isn't Broadway and transfers the call back into the queue.)

I have encountered many rude admins and operators - who clearly just want to get my case off their desk and to not deal with patients. In medical specialities I was put on hold for over an hour, waiting for the manager, and then she told her admin that she would call me the next day. Her name is Gail Tobin and I never heard from her. It was very clear from her admin that she did not want to deal with me or my scheduling issue.

The coordination of care between primary care and medical specialties is broken in this system. I waited 2 weeks for a 2 sentence consult form a specialist, and when my PCP put in a new drug based off of that for a new medical condition, he didn't even bother to call me to tell me what my dx was or what to expect from the rx.

In general, telehealth is a total joke and the CHA system is terrible. I have waited on video for multiple providers and they never show up, and then there's a "missed appointment" in my chart - as if I was the one to miss, not the doctor. Other times the doctor will call me, when it was supposed to be video. A phone call is NOT healthcare.

I understand that the entire world is focused on COVID-19, but this is not an excuse for one of the most "highly rated" health systems in the Boston area to so completely neglect their responsibilities to patients. Shame on the administrators running CHA for skimping on their responsibilities to patients.

I am in the process of moving my family's care to another system, and will never recommend CHA to anyone.

Apparently one of the pharmacists doesn t know what she s doing.

Went to the hospital for a consultation for sinus problems. Doctor asked if he could check in my nose before i leave, so I said yes, assuming it wouldn't cost me anything else. Big mistake. This was me agreeing to a $685 procedure. They have a deal with the insurance company forcing this procedure to pay out more than charged for and leaving the patient with the bill. That short procedure cost me $685 after billing my insurance. I went in expecting a co-pay, and walked out breaking the bank. Question everything these doctors want to do to you, because they have no regard for how much something may cost a patient and won't explain procedures in full before performing them. Finding a new primary care.

Overall, it is a decent hospital. However, the billing department is mistake prone and very unhelpful.

This hospital is so bad even with all the hidden goggle reviews you can still see how horrible they are. I couldn t possibly have my care here.

Honestly this place is okay, but sometimes the staff are just so rude especially at the pharmacy. I love the doctors but I wish they would try and understand their patients a little bit more and not rush things. Especially for the patients who don t speak English.

Zero stars! Terrible billing accuracy, referral process and overall service. I will be switching to a new network and doctor ASAP

There are some great providers. But it is a huge bureaucracy and it can be incredibly difficult to reach a human being who can help you refill a prescription. I have been forwarded now to three different phone numbers and no one answers, and the voice mail isn't set up. I am an immigration attorney for a living, and frankly dealing with CHA bureaucracy is almost as Kafkaesque as dealing with certain large federal agencies. I don't usually post reviews on google, but nothing I have written here is any different than one I have told CHA time and time again in my client satisfaction surveys. If anyone from CHA reads this PLEASE tell me how to speak to a person who works in the Macht Building, the operator keeps sending me to people who have no voice mail. Thank you.

Very disappointed with the maternity ward at this hospital definitely not Brighrams service! Had a cesarean, thought I'd have the same experience but far from it. They pressed so hard on my chest while operating that I have had issues laying down as I become short of breathe and feel like I can't breathe due to the pain. Doctors cant figure it out. The perk and ibphrophen aren't helping either. Also the fact that I'm nursing doesn't mean that the nursey can't and shouldn't take my daughter so I could sleep but apparently they don't have sufficient nurses to watch more than 1 baby at a time. Rooms are dirty and everything is old in the rooms, I had to bring my own Lysol disinfectant wipes and clean up blood off the floor near my bed. Cafe closes at 6 so your visitors don't even have access to a free cup of coffee, brighrams does! Would have gone back to brighrams if only my insurance wouldn't have changed. :(

Went to emergency with my mom not helping and no doctor waited 1 hour 30 minutes no one came to check

My daughter was an inpatient at Cambridge hospital and the staff took and placed her in a dark room whilst she had her seizures which is against the law in addition she was chastised by the nursing staff whenever she was friendly with new patients absolutely ridiculous how do they stay in business with their breaches in ethics

This hospital took care of me since the beginning of the pandemic. Back in March, being diagnosed with the virus was unseen for but there staff were amazing and contributed so much for 40 days while I stayed there. I m alive because of the staff and there team of experts, There just the best in the world for there incredible hard-work and there teamwork.
Everyday they looked at me 24/7. There the best !!!!!!!.

The service provided by CHA has been stressful to non-existent. Don't use this hospital if you think you'll ever have a health issue.

This place is unbelievable covid or not. My mother is elderly. And needed my assistance and needed help walking to get lab done. And how dare you tell me I can't help my mother walk to the lab place! I been to this hospital numerous times with covid helping my mother and never had any issues. I don't appreciate. The people who work at the lab place are very rude !!! This hospital has terrible services and they need to change !!!

Would give 0 stars if allowed. Lied on my medical records. Charged my insurance for visits. I wasn't even present for

Every visit we've had the receptionist are always very kind and accommodating.I particular love the professionalism & kindness Dr. and her staff show us every time we have an appointment. Their office and area are kept very clean which is what i pay close attention to..

Unprofessional people on customers service and the doctors too not helpful

My insurer s (Tuft s Care Link) re-insurer (Cigna) denied your claim for payment for my hospital stay 12/21/19-12/24/19 because you didn t code it properly. You coded it as a 48-hour observation only, at the expiration of which I was just going into medically necessary surgery. No wonder your ratings on Google are horrifying - the torture and terrorism your billing department subjects your clients to is shocking. And then you have the *nerve* to call me at 9:50 on a Saturday morning to demand I pay a $17,000+ bill?! My insurer will be calling you Monday. I suggest you straighten out your billing errors by then.