Cambridge Health Alliance Reviews

I am so impressed and gratefull to all of the unbelievably caring, thoughtfull and compassionate professionals that work at Cambridge Hospital.... I was so impressed with, and will never forget how the Nurses cared for my daughter (Vanessa) before, during and after her Surgery... I want you to know how much you are appreciated and respected for who you are, what you do and how you do it....

I m sorry to say worst emergency ER staff as in doctors and nurses wow never again worst Hospital.

The day my son was born at the CHA hospital was the happiest day of my life. But this review is not about that day. The review is about indifferent, unprofessional staff and horrible unacceptable service at CHA s ER. We got dismissed from the maternity ward on the 16th and were seen at the CHA Malden the following day for checkup. The bilirubin level was high and as a precaution the doctor suggested we do the test at CHA Cambridge emergency room lab the following day since it s a Sunday and CHA Malden s lab will be closed. Not suspecting any issue we agreed. So on 03.18.18 we drove up to CHA Malden Emergency room to get a 1pm bloodwork test ordered by our pediatrician the day before. And here is when a nightmare started. I should probably reiterate that my baby was only three days old and i was clearly sleep deprived, tired and hormonal . Here we were in the end of the flu season in the busy emergency room- not fun. After a 30 minute wait to talk to her, the receptionist dismissed us immediately after being told what we were there for: We don t do this here. I don t know where you were sent but it s not here. May be upstairs. So we took the elevator up to the hospital s lab . When after another half an hour standing at the lab window waiting to be helped someone finally came out. That lady was also very indifferent to our problem to find where we were sent: we are closed today. It s not here. That was a breaking point for me and i said: you work here at this hospital, so you are going to help us because we need bloodwork done and the doctor sent an order here. We are not leaving until someone helps me and my 3 days old son!!! The other two people that came out at this point did not know what to do either. So i suggested that they dial an on-call doctor at the CHA Malden and figure out what to do. So they did and the doctor on call confirmed that we have an order for bloodwork and need to go to the emergency room lab to get blood drawn. Down to the 1st floor we go again. The rude lady in the ER finally checked us in. We spent a few minutes in the ER room where the nurse checked my baby s temp, oxygen level and drew blood. Then they dismissed us and we went home. Absolutely unacceptable service by all the parties involved. Is this done to all the 3 day old children and their mother s or are we the only lucky ones? People are in the hospital to get treated, not to get mistreated. Imagine my surprise when my insurance sent me the letter that CHA ER charged them over 1K for the service of which $150 was my co-pay. That is a very expensive bilirubin test order that i had to give to my baby both financially and emotionally. Hospitals need to have clear protocols and follow them- This needs to be fixed immediately so the staff at both CHA Malden and CHA Cambridge know what to do in the situation like this- simple blood test on a Sunday.

I may move out of Somerville because of how bad this place is! Never go! I am going to picket! As a doc about their blatant disregard for patient care or human decency. Are you comfortable with your patient data at CHA? I am not! #Wannabehospital

It isn't a fancy hospital. However the staff is very kind and professional. I was lucky to be assisted for really good and carring doctors and nurses!

I had a secondary insurance that wasn t originally added to my claims. I didn t realize until after I had paid some out of pocket expenses not covered by my primary insurance. I called to have this sorted out and a couple weeks later spoke to the billing team and was told that all claims had been sent and that I did not owe any additional money. 1.5 years later they start billing me again out of the blue. I sent a letter explaining the situations and my insurance information and the billing team told me the insurance had been applied and that I still owed money. Then a few weeks later they sent the bill to a debt collector. Meanwhile, I checked with my insurance companies and my secondary had only ever received half of the bills! The worst experience I ve ever had. Now I have to waste hours of my life sorting this out. DO NOT GO HERE. I figured the negative billing stories were flukes, but they re not.

Awesome ER experience, mom had a kidney stone, had CT scan and saw 2 Drs within 2 hours and then home with scripts. Modern and clean!

The rehabilitation program taught me how to better understand our emotions.. by recognizing different cultures music, art, traditions... ETC.

I went into the emergency room to get someone help. No one was there to greet me. Had to get a security guard to contact someone. He didn't seem appalled by the situation at all. Once in, the PA and nurse gave advice that made staff at MGH gasp

They are good to answer phone calls but I don't have to get one doctor to follow my maternity every schedule I mat different docors. The doctor sometimes didn't read my history and examine well. I'm praying to my God to help me through all doctors and the other one the social worker so, negligent doesn't follow what she has an assignment. She just calls and gave the contact address. She didn't work with me. I wish the manager looking at her work

I am extremely appalled by the choice of staff/students at this facility. One of the students posted a video via social media having a grand old time smoking marijuana before her shift. The women continued to record herself intoxicated trying to help a resident get off of her hospital bed, ALL OF THIS IS BEING RECORDED ON SOCIAL MEDIA BY THE WAY! She seemed to be way more interested in recording the resident struggling to get out of bed then doing her job and helping the resident! What happen to patient privacy? Pictures of this women are posted all over the internet not quiet sure how she landed a position with this facility but that behavior should not be tolerated in this environment. How will any family feel comfortable leaving there loved ones with weed smoking CNA's that record themselves on the job! I feel so bad for the resident in the video. Unbelievable !
This person was trained through JVS CNA training what a shame! This was at cambridge hospital !