Hated my experience here. Today 09/14/20 I came to...

Hated my experience here. Today 09/14/20 I came to get a PT referral that was supposed to be left for me to pick up at Orthopedics. The Orthopedics was supposed to close at 5pm. I left early from work and arrived here at 4:30 pm. The orthopedics was closed. Asked the person on the information desk how to get a hold of them. He called a number which someone picked up and DID NOT wanted to talk to me and told me to call another number in which no one picked up. I called multiple times and asked the person on the information desk if he could call the previous number again. I told him no one was picking it up. He ( bald, in his 50, 60 probably) started getting so annoyed and started yelling 'I don't know' 'call the number'. I told him I was trying. He said this is a hospital that it was half empty, and they were busy. Long story short, I came to get a referral, the place was closed before the time they said it would, I got to talk to NO ONE that could help me or even give me a information of when I could pick up the referral and got yelled at. Moreover SO many other people were around, including security and staff and NO one said anything about it. Can someone remove information desk? Cause it is just occupying space as you can get absolutely no help OR information from it.