If I could give lower than I 1 star, I would. Terr...

If I could give lower than I 1 star, I would. Terrible experience. The doctor and the nursing staff I interacted with were nice enough, however, they gave me unexpected bills in multiple places. Charged to get my medical records transferred (without an FYI beforehand) because they chose to go through an outside company. Went for my annual, waited for 45+ minutes for the doctor to get in, was interrupted at least 3 times throughout my checkup. Doctor asked if there was anything else that I was wondering about, I asked about my sinuses. Doctor said I should try going to an Ear, Nose, & Throat doctor and "prescribed" me flonase and claritin, both OTC meds that I didn't need a prescription for; consequently, I was charged with an additional "diagnostic visit" on top of my checkup, which means I was paying out of pocket for the visit, because I asked the doctor how I should proceed with my sinuses if they stay congested. She did not even look at my sinuses nor gave me any type diagnostic exam. Not only was I not told ahead of time that if I mentioned ANYTHING else in my visit when the doctor asked that an additional visit would be added (per the CHA billing department), the second time I sent the claim for review, they gave a determination within an hour and a half. Almost certain now that I iwas prescribed those OTC meds so that the doc could say "look, I prescribed something. That means it's a diagnostic visit." Now changing my primary care physician again because of this terrible experience and never going back. Shady billing business practices. At least be up front and honest about it BEFORE you charge patients. The worst part is, when you dispute a claim, there is NO communication between you and those making the decision. I keep hearing back from the "messenger" that there is "nothing she can do", but they wouldn't connect me or my significant other to anyone who would be able to properly explain the decision and of whom I could explain my case to. This is the most disrespectful practice I have been to, and I will not be returning. Please, I highly recommend going to a different healthcare practitioner.