Browns Mazda Reviews

Thanks Ricky Lawrenson you helped us pick out a great family car. You were so sweet, and truly care about your customers. The whole team was wonderful. Thank you so much for everything.

Debbie from the pre-owned cars is friendly and helpful. Everything was quick and easy. Got a good value on my car.

Edwin in the service department is amazing. Even though I only come in for my oil change/ tire rotation, he remembers me. He goes above and beyond and really makes me glad I own a Mazda.
My husband has a Subaru, and while he loves his car, he has had countless issues with their service department.
So again, happy to be a Mazda owner, and happier to go to Brown s!

I worked with David Chung who was super courteous, patient and not pushy with sales at all. He made sure I had a good experience and followed up when needed. Thank you for the quality customer service.

This review is for the service center provided by the Mazda service team. I came in for a simple oil change and VA inspection. Long story short, I was told the left license plate light was not working and they need to change out the tail light harness ($160). I thought it sounded fishy so I opted to decline and investigate. Later, I opened the backing to take a look at the light wiring. Well I'll be damned. THERE IS FRESHLY PLACED TAPE, as in IT WAS STILL STICKY, covering the left light wiring. That's ironic.. just so happens to be THE SAME LIGHT THAT WAS "BROKEN". Look if you're going to scheme me, at least try to cover your tracks. Also, the protective tubing was missing. Strike one.

I bought the car from this EXACT dealership in 2014. The lights have never been a problem so the tape was placed on June 13th. I was angry and knew something was up. I took the car to a nearby mechanic. We opened it together and he laughed and showed me where the wire was cut. It was a clean cut..RIGHT UNDERNEATH THE STICKY TAPE. Mazda wanted me to pay $160 for some quick soldering work. Strike two.

I come into the service center the next day on the 14th to voice my concerns. We spoke to Mr. Stofko whom I remember from the day before and his customer service skills were on point. I'm guessing we caught him off-guard this time. Throughout the conversation he seemed severely impatient, defensive and continued to undermine my concerns. Those who are defensive are typically the ones with the hand in the pot. Otherwise, if there was nothing wrong, I would have received the standard "apologies, we will take a look into the problem, thanks for being a loyal customer etc".

That's strike three.

The team was wonderful and accommodating in answering any questions I had along with offering to show me the car of my choosing. They provided options and showed patience. Good team to get a car from. :)

All I can say that it was a pleasure dealing with Brown's Fairfax Mazda.

After requesting a quote for a 2014 Mazda 3 GT "Buy Happy", Ritchie reached out to me through e-mail and asked me few questions about color preferences and options. Then he sent me his quote with all the available incentives and possible rebates. The General manager Jay had to take over because Ritchie was off for the day. I was pleasantly surprised with the level of professionalism and the way they treat their "potential" customers. They didn't leave me hanging and waiting for them to reply. It took me few e-mails to reach to an agreement. They didn't even have to call me and try to feed some BS like most of them do.
Rafel from the finance department was also very helpful walking me through the different financing options, rates and extended warranty.

I definitely recommend Brown's Fairfax Mazda to anyone who is looking for a smooth and as they are promoting a "Buy Happy" experience.

Thank you guys!

I went here recently to buy my wife a car. Found the perfect car with the help of Billy and he helped us every step of the way. Billy made sure we received great service and we will definitely buy from him and Browns Mazda again!

Nice dealership, friendly and not "car salesmany," which is a good feeling. Laid back environment, too, and very knowledgeable. Thanks!

Bought my first car here at Brown s Fairfax Mazda! I checked in advance to see if the car I liked was available and they had the keys ready by the time I got there. Nenad helped me out that day and it was an overall personable and swift experience. All forms were filled in a timely fashion, the test drive was smooth, and Nenad even offered to fix small scratches that were present on the vehicle upon purchase. Happy to have my new Mazda!

When I went back a week later to get my car detailed, the staff was quick and friendly. When they are short staffed on certain days, service may feel slow. However, they make up for it with kind employees and great car servicing!

David was very helpful in buying the car. Quick and easy process - thanks man!

Brown's Fairfax Mazda Dealership was very accommodating and the employees were beyond friendly. I had a last minute appointment scheduled and I was able to be seen on a Saturday to have my vehicle serviced as I was in the area (I live in Baltimore). I was given a quote and an estimated time that it would take for my vehicle to be completed in. Not only was my vehicle done in less than 2 hours, there were snacks and beverages available, along with music to keep me occupied. Customer Service is 100%. I definitely would recommend this dealership. Thank you!

Excellent staff and service! Had a great car-buying experience even in the midst of challenging times! Obi and the entire team were thoughtful, thorough, welcoming, and honest.

Great service, transparent prices, very friendly and helpful adviser Edwin, nice and clean courtesy car.

We went to three dealerships before settling on Brown's Fairfax Mazda. Unlike the first place we visited they listened to what we wanted in a car. Unlike the second place that we visited they listened to what we wanted in financing. Within a relatively short period of time, we had the car that we wanted, financed at a good rate by a helpful salesperson and an understanding finance person. I highly recommend them.

It's a very good dealership for buying a car. especially Mr. Mohammad. He is very a nice guy, and help me a lot. I had a great time for buy car there.

Some communication problems but if you work hard you can get a good deal.

Ricky sold me a CX5, and was responsive, knowledgeable, and friendly. I felt like I got a fair deal from Ricky

I had an amazing experience with this dealer! Rickey aka the Jeep speacalist helped me get into my first Wrangler. I drive down from Pennsylvainia ( a 3 hour ride) He was more than helpful prior to my visit with any of my questions or concerns. They even got me
extra pictures of the undercarriage that I requested. When I arrived, I felt welcomed and at ease. Before I knew it I was driving off in my new ride! Rickey even gave me my first Jeep accessory catalog! I would highly recommend this dealer. Rick Lawenson is the man to see!

Sold me a lemon. Service department ripped me off. Avoided my calls and emails. Its also an awkward, dirty place so it fits the feeling you get there.

Brown's Fairfax Mazda clearly places a premium on customer service. Rick, the sales rep I worked with, didn't hassle me trying to upsell I had already decided what I wanted to buy and was just waiting for the right CPO to show up. He was blessedly quiet during the test drive, but able to answer what questions I had.

There were a few issues, but they were adequately resolved. In the end, I payed a little more than I had wanted to, but ain't that always the way?

Pro tip: Don't buy the navigation from Mazda. It's just an SD card with maps that you plug in buy it on Amazon for $80 and save $320.

I bought my beloved 16 Miata here and have been coming to them for checkups/services over the last 2 years. Richard Faatz and his servicing team are great to work with - mainly because they treat my car as if it s their own Miata. One time, they called me to make sure it was okay for them to hand wash my car (because they know a lot of Miata owners are picky when it comes to others touching the car). Who does that?!

Furthermore, the visits are generally pleasing - they geek out with me about parts and upgrades for the Miata and they make a time consuming event feel not-so time consuming.

Best car purchase experience I've had. David Chung was courteous and professional and did not waste any of my time. I found the car I wanted and was out the door in under 2 hours with a new-to-me Ford Fiesta ST. David was knowledgeable about the car even though it wasn't a Mazda and I really appreciated that.

We sold our Mazda CX-5 to Derik and the deal was as easy as could be. Derik and I corresponded via email, discussed what a fair price would be, and he honored the deal once I arrived with the car in the stated condition. We were in and out in about 45 minutes and our experience could not have been better.

Just bought a "new" used car last weekend. I had the pleasure of working with Bobby Custodio on finding something that would fit our needs. He was very patient with my wife and I and very helpful walking us through all the different options available to us. When the time came to purchase a car he worked with us to ensure we were fully happy with the experience. We have now purchased 4 cars from Browns and have been satisfied with each experience.

Had a great buying experience. David was awesome. Will definately follow him whereever he goes.

I selected this dealership because of its great reviews across multiple sites. I had such horrible experiences buying cars and getting them serviced at the dealership in the past that for me this was extremely important. In fact, a recent negative experience with the service department of my previous cars dealership was about 40% of my motivation to get a new car even though my previous car was only 3 years old. That is saying a lot because I typically keep cars for 10 years or more. After researching the CX-5 and seeing that it was a safe, reliable car I finally decided to go in with my fingers crossed hoping that the dealerships reviews were legitamit and not written by friends and family members of the staff because I didn t think it was possible for a car dealership to get such good reviews. I have to say that now, I am a believer! Everyone was friendly, genuine, and upfront. They were expecting me so I got a warm and enthusiastic greeting. I brought a friend with me for support and once she discovered their cappuccino machine she was hooked on the place herself! Rus honored the price he quoted AND gave me a fair price for my trade in. I came in with all kinds of contingency plans because I was not expecting that at all! Larry was amazing and was more like a professor/mentor than a salesperson. He took us for a test drive and taught me about every feature on the car. I didn t feel rushed or pressured at all. I felt like I was being educated rather than sold to. I did feel a little pressure from Sarah in financing but she was still polite and professional when I declined her most aggressive pitch. That was nice too because I have had experiences in the past where there was an abrupt change in attitude when the person realizes they are not going to make the sale they want. I came in preapproved for an auto loan by my bank and I was hoping Mazda would be able to beat or at least match their rate but that wasn t possible so now I have one extra step in the process. Even with that, it was still the best car buying experience I ve ever had. They have set a high bar and I am hoping they will continue to have success and other dealerships will realize that it is not necessary to use nefarious sales strategies to sell cars. Thank you Larry, Rus and everyone else I met at Browns Fairfax yesterday!

My husband and I recently purchased our 2nd car from Brown's Fairfax Mazda. We went back to this dealership for a 2nd time after our awesome experience the first time working with product specialist Nasif Farhan. Both times we went to the dealership Nasif was professional, took his time to answer all of our questions and not a pushy sales person at all! Thanks Brown's Mazda for getting us into our 2nd Mazda! We love it!
Allison Balma

I had a great experience at Fairfax Mazda! Rickey Lawrenson is an honest and hard working gentleman who really wanted my daughter to have a safe and reliable vehicle. I am purchasing a car for her to take to college and wanted to make sure she will be in something safe. Mr. Lawrenson went above and beyond to ensure that my daughter was well taken care of. It is good to know there are nice people out there who genuinely want to help others. Hannah is thrilled! And, as a mom, I am happy to know that she will get to her destination safely! Thank you Rickey and Brown's Fairfax Mazda! I will be back to purchase a car for my son!

If you're looking for pre-owned cars with great value and professional service look no further. These salesmen take pride in what they drive and deliver.

I've been a Browns Mazda (Fairfax) customer for over five years and have always received outstanding service. I've not purchased a vehicle from them but have used their service department extensively. They have kept our Mazda vehicles in top notch running order. I am very pleased with the quality of their maintenance technicians. We never have any problems with our vehicles as they always catch problems before they get to be big problems. Greg Harmon is our service technician and he is the best we've ever had. He is honest, thorough, and great to work with. He gives us the straight information and is so flexible with appointments. He will do what ever it takes to keep our vehicles in top running condition, and yet he fully understands th impact of expense of maintaining a vehicle in todays environment. We moved to another area in N VA, yet we have kept Greg and Brown's Mazda as our vehicle care center because of the great service they provide. I'm confident when we do go car shopping we will stick with Mazda and Brown's Mazda of Faifax because they have taken such good care of us.

Very clean and simple layout, great service and helpful staff.

Brown's Mazda was our first stop while shopping for a Mazda. We did most our of negotiations by email. Floyd was prompt in getting back to us. He was very clear, friendly and gave us the best quote. We went to the dealership and walked out the door with a great car and a great deal in less than two hours. The entire staff was very friendly, professional and patient. I can honestly say it was the most pleasant car buying experience I have encountered. Thank you!

David provided exceptional service! We had a wonderful buying experience and received first-rate treatment during the entire process.
The Warner Family

My previous car shopping experiences have always been intimidating, the salesmen impatient and super pushy for a sale. My experience at Brown's Fairfax Mazda was a total 180. I want to give a shout out to Sheldon, Barry and Rawwad!! They were all really friendly, and got me a great deal! They were patient and willing to work with me to come to an agreement I was happy with. I LOVE the car (a CX-5), and the experience. Would definitely recommend Brown's Fairfax Mazda for anyone buying a car! Plus Mazda's are amazing!!

Got a 2016 Mazda6 for Nenad Mlinarevic and the folks at Browns. Awesome service and very professional. He was patience and let me test drive 4 different Mazda6 cars. I'm hoping to get a CX-9 in the next 5 years or so, i'll get back to Brown's

Awesome service. David was great! He took care of me in a timely manner and explained all details of the buy in detail. Very friendly and professional staff.

Had a great experience buying a used Mazda3 from Brown's Fairfax location. Bobby was especially helpful finding all the cars I wanted to see, and not making me feel rushed as I test drove and inspected all of them. He had the car cleaned, gassed up, and ready to go by the time I was finished with my paperwork. Chandra made the financing process a breeze and answered every question I had. I especially appreciated how when suggesting add-ons there wasn't a crazy effort made to try an upsell on dubious products. Would highly recommend to anyone in the market for a car.

Had a great experience buying a certified pre-owned CX-5 here -- helpful and friendly staff (David Chung was my agent - super nice without being pushy, explained stuff well). I went to a lot of dealerships in the area and found this one to be professional and no-fuss.

Baz Mohammed helped me, the process was very quick, easy and convenient! He was very informative and interested in helping me find what I needed. He worked very hard to find me the perfect vehicle and he succeeded, I am extremely satisfied with my purchase today and would highly recommend this dealer and specifically Baz to anyone.

We loved everything about our buying experience here. Ron made our lives very easy, and very patiently helped us through every step of the process. The sales manager was also extremely accommodating with all of the issues that came from titling out of state. Would especially recommend Brown's for any active duty service members. A+.

Debbie did an amazing job, thank you so much for our new car.

I visited Brown's Mazda in Fairfax and recently purchased a 2012 Ford Focus. The entire experience had been a pleasure and quite easy. The staff was polite, respectful, and knowledgeable regarding their vehicles. Rick provided excellent customer service and insight regarding the vehicle (being that he received the trade in from the previous owner). Rick called and texted to provide information regarding the vehicle, while also not imploring high pressure tactics to sell the vehicle. So I returned to the dealership on 7/4 with the intention on negotiating a reasonable price for the vehicle (after doing research and viewing other vehicles area). Rick and Richtie were able to make a reasonable offer that I could not refuse. I agree to the purchase after doing so, I was informed there was only one key to the vehicle. This did not stop their staff from offering me assistance acquiring an additional key offering me options to obtain an additional key. I truly feel positive about this purchase. Thank you Rick, Ritchie, Derik, Chanda ! Great work I will definitely consider my next purchase from Brown s Mazda.

We just recently purchased a beautiful 2015 Mazda 3 from here. The staff was incredibly kind and helpful especially Ms. Sarah A. She was very lovely and professional at the same time. She was so nice that we even had a great to time during the test drive! And it was so much fun :) !

There was no pressure to buying a car (which is awesome), and everything went super smoothly. Thank you so much for showing us the vehicle and we are extremely happy with our purchase! Would come back again for any future Mazda purchase.

-Narubon Lao

Bought my first car here today, service was super good and David was very helpful! Would highly recommend!

David Chung was very helpful and knowledgeable about the Mazda 3 I bought. It was a quick easy and painless process.

Derrick, the used car Manger, terrific to work with - great experience, recommended.

Just bought a used Mazda and worked with Nenand who was very helpful. Fair price, honored a discount I found online, and even delivered the car to my home after it was fitted for new tires. Overall, I had a very easy, convenient transaction and I would recommend.

We had a great experience buying and trading our car in here. The people are very friendly.

Our experience with Nenad in our purchase of a used CX-5 was great. It went very smoothly, he was very professional and very helpful in all our questions. We would recommend Nenad and Brown's Mazda to all.

Jennifer took her time to find the perfect car for me. She was very friendly and patient with us. I bought my first car there and I'm very happy with it. I went there and thought I was going home with a grey car since that's all there was on the lot. My first choice was black. She took the time to find exactly what I wanted and exceeded my expectations.

Another car dealership you can trust as far as you can throw, probably less.

Sold a certified pre-owned (CPO) 2012 Mazda3 with ~42,000 miles, manual transmission that apparently had a bum clutch. 66k miles in and it completely burned out.

This is my second manual car, on top of having a motorcycle. No learning done on the car, no racing. It was a bum clutch that went out probably at least 40,000 miles too early, or only lasted 50-60% of its intended lifetime. I can't for the life of me explain how I could've done that damage. You have to understand, I've run out of fingers on my hands the number of times I've been honked at in rush hour traffic for coasting/flowing rather than the stop/go, stop/go madness.

Buying the car, of course it looked great. The paint was real nice, the seats were good, no issues on the test drive. Maybe I should've reflected a bit more on the hole worn through both the drivers carpet mat & the floor of the car, at the time I shrugged it off as something easily fixed with rubber mats. It could only be aesthetic, right? Surely there aren't mechanical issues in their pre-owned car?

I guess I'm just not cut out for car buying. Bought it at their price, "no-haggle/set by corporate"/CPO/everything is great about this car. Of course, no mention about the cost that would be incurred by having to replace a clutch in 20,000 miles.

Now, I'm kind of pissed. Originally would have given them two stars because I really expect this behavior from car salesmen. But, the $1065 repair job suddenly turned into $1600 because the independent repair shop can t replace this with an off-brand part. This clutch is special and needs a genuine Mazda part replacement. They had to order it from a dealership. For $800. That is absolutely absurd. Google "clutch part kit replacement cost" and click the first link. It speaks for itself.

All of that is on top of the other bad experience I had with them, getting them to provide a 2nd set of keys for the car. When originally purchased they stated they had a good relationship with the previous owner (haha), and that they should be able to get a 2nd set of keys from him, or they'll have it made. Of course, a couple weeks later and it turns out there's no 2nd set of keys. Complete hassle to get the keys made. When I arrive, they want to have a "regular" key made without the electric FOB, and after complaining to a manager about the ordeal (and turning down a free tank of gas), they agree to include the FOB.

Now, the thing that grinds my gears (aside from a burned out clutch), is that while talking with the manager about the keys, I hear "Well, you know, used cars usually only come with what we get..." implying they don't give second keys. Despite the fact that I was personally assured a second set (making the previous statement irrelevant), and the basic fact you should always have a spare set of keys for your car. Seriously Mazda, you're selling a Mazda at your Mazda dealership with one set of keys? Thank you Brown's Fairfax Mazda, for being the sleazy dealership everybody expects you to be.

I buy toyota corola 2009 from here, but not even a month it got problem with transmission and wire i have to spend 800$ to fix it. When i talk with sales team about my problem they say you dont have warranty we can do nothing, it not about warranty its about customer relations, its not even a month i face problem , i spend almost 7000 to buy this garbage. I m the student i have taken lone from friends to buy car but now i feel i am in big problem i dont know now to keep this car or throw. Really disappointed...

Phenomenal experience with Debbie Hefty and the Brown's Fairfax Mazda team - she's very knowledgable and an excellent communicator. The entire staff is incredibly kind and helpful at this facility.

We looked at a lot of cars and of all the salespeople we interacted with, David Chung was the best. My wife asked as we went to another dealer, do you want to go back and buy it just to give him the commission? We did the next day.

Baz was awesome! Very nice to work with the staff at Browns. Very professional and courteous!

Requested to see a 2015 Mazda 6 and when I arrived the car was parked by the Front door. Ricky immediately introduced himself and welcomed me warmly to the dealership. He showed me everything I wanted to see about the car then we took it off for a test drive. He was great the entire time and never pressured me so he could make the sale. Instead he was easy going a laid back and allowed me to make my own decision. I bought the car and couldn't be happier with my decision. Thank you Ricky for the professional role you took throughout this process. I highly recommend speaking with Ricky when looking to purchase your next car at this dealership!

I had a wonderful experience with Fairfax Mazda. Oday Alazzawi was fantastic in helping me select the right vehicle for me. I appreciated the "no pressure" environment and did not feel like I was getting "tricked" at any point, which I have felt at past dealers. Oday and the management team even helped me with an issue with my new vehicle after I left the lot, which I feared would be unable to be resolved. They helped resolve the issue immediately and with ease. I am extremely pleased with their service and would highly recommend them to anyone searching for a Mazda in the Northern Virginia area.

Very good experience. Sharon, our salesperson, was delightful and extremely helpful. She was very personable and could answer all our questions. We had a good idea of which two cars we were focused on buying and the Mazda team didn't apply pressure, just guidance to help us decide. The whole process went very smoothly and we just love our new car.

I recently purchased a Mazda 3. The product specialist, Justin, was wonderful. He spent the time showing me the features and taking me on a test drive. Jay, the General Sales Manager was also very helpful and supportive during my purchase. I can't wait until my next purchase experience with Brown's Mazda!

I have purchased 3 cars from here. The sales staff were great to work with. Richard in the Service Department is awesome! He's the only one I work with when I bring my car in to be serviced.

I purchased my first vehicle ever at a dealer here and Nenad was a great salesman to work with, he was very informative and supportive and made the whole process go by smooth. He explained all the details to me and was very helpful throughout the entire process. It was not the experience I was expecting but I am glad it went the way it did.

The staff are very friendly. Especially, Amber - who was my service specialist/Advisor was very patient in explaining me all about the service, including minor details. I had a lot of things done - during this visit and Amber made this very easy and painless by giving me updates and better service suggestions etc., I would definitely recommend this to all my friends :)

Did my online research. Deals and inventory being offered by Browns Fairfax Mazda seemed a bit better than other dealerships. Once on the lot, experienced a business model that is super-nice and transparent to the customer. David Chung worked patiently with us to get us a good number for our trade-in and an great number on the bottom line of a 2018 CX-9.

Great car buying experience, Nanand was a really good salesman, thanks!

We recently purchased a used car working with Baz. Baz took time to answer all our questions and was really helpful. We spent a lot of time looking around at the different cars and options and thought there was a good selection on site. The show room was well organized and clean. Definitely recommend working with Baz!

Great customer service from David Chung. Found a Certified Pre-Owned model on TrueCar, which led to Brown's and David. David and the whole staff went out of their way to be friendly and helpful, and the process of purchasing was smooth and swift. When the vehicle was missing one feature as advertised, David quickly responded and fulfilled my request. I was also able to leave my Enterprise rental car at the dealership, log it in with them, and let Enterprise know to collect the car there. This was a particularly convenient service.

Great customer service and prompt delivery on what my car needed.

After an initial hiccup, the service provided was top notch. They were very generous with test drives and had talen me for long drives to explain features in detail. Mat Moore was my sales contact and had done a great job in getting me through this deal from the initial test drive till handing over the car. He was frank and factual and was an ideal sales rep for me. Donald Tim did an exceptional job in getting things done quickly and in a smooth manner. I greatly appreciate his outreach and he went out of his way to ensure I leave the showroom with the car and a smile.

I wish them luck and hope they keep up the top service level already acknowledged by other users here.

I always get good service at Brown Mazda, everybody is so nice , but Greg Harmon is always so fast and smooth. Thanks for get me in and out.. Brenda Mason

Ricky at Brown's Fairfax Mazda Used Car Department helped me to purchase a used vehicle. I made an inquiry online, he responded and gave me all the information that I requested concerning the car. I told him how much I could afford to spend and he kept it in my budget. Rick and his manager were quite helpful and for the first time while purchasing a vehicle, I truly felt good about my purchase. This car was purchased for me. My mother stated that next time she will return for her own vehicle. My mother felt good about purchasing this car for me. Thank you Ricky, Derik and Finance officer Sarah. If you need a used vehicle, I'd recommend them in a heart beat.

David Chung was the best! After we found out the car we originally came to see was sold earlier in the day, he helped us find another car in a similar price range. Ended up getting a really great deal. Definitely would recommend!

I wanted to highlight the above and beyond service I got from Janette and Richard from the Service Department, as well as the parts department and all the supporting employees.

I'm doing my best to keep my 2004 Mazda 3-5 Door running while I await an announcement for a new Mazdaspeed 3 (hint hint) and found that I recently lost the ability to control my HVAC fan blower. After spending hours taking apart my dash, we discovered that a wiring harness had a fried connector and would be over $2k to replace as the entire harness was one piece.

Janette and the parts team went out of their way to find an alternative and came up with a creative strategy of salvaging the connector from another harness and the service team was then able to splice it into place which will go along way toward keeping my car on the road. While not costing me a fortune.

David was wonderful! Easy seamless process and very professional. He made buying a car so easy!

My wife and I stopped in to look at a Mazda 6. After a couple days worth of car shopping, I was already tired of looking at cars. Gino and Jack were there to take care of our needs and to put my mind at ease. Even though we were not able to walk away with a deal, they did everything in their power to get the vehicle to fit our budget. For any Bruno Mars fans, Gino sounds just like him. Think of that as an added bonus if you go car shopping here. Both were very friendly and plan on going back for our next lease when we move up to an SUV.
Gino & Jack is where its at!

My name is Carlos Cruz, I was cheated by Mr. Edwin Martinez promised to do a job, first and he did not keep his word I will never return to this dealer and that I am a customer of many years but people like Edwin Martinez should not be working in such an important company, Be very careful if you meet this deceitful person, after that I received a call from Roger and he told me that there was going to be an investigation but to this day I am waiting for the call, another lie more

I worked with specialist today, his name is Baz Mohammad Narari. He is great person! Great supporter as well. I am really happy with my purchase at Brown s Fairfax Mazda. Thanks all!

Had a fantastic experience purchasing a new Mazda3! I was originally looking to purchase a used car, but Jennifer and Gino were able to help me get an amazing price on a newer model that was still within my budget. They made car-buying easy and enjoyable. Fairfax Mazda has top-notch customer service, and I will definitely be returning in the future.

I've been shopping around for a Mazda CX-9 in the DC Metro area for approximately 6 months. I was finally ready to pull the trigger when I spoke with Matt and his staff Gino, and Russ. They were professional and treated me very well. Chanda worked with me and had all the financial paperwork prepared ahead of time. I also met Dennis the Service Manager and he treated me with kindness and truth when my 2018 CX-9 was being serviced for an ACP install. Once installed Richard showed me the configuration items for the ACP. So far I have received nothing but A-1 purchasing and service from Fairfax Mazda. Thank you Team for your time and efforts. Peace and blessings, Arman.

Edit. 7/12/2019: Dennis the service manager is awesome. I always receive impeccable, courteous and timely service. Thank you and your entire team for providing great service.

Peace and blessings,

Arman

Did a very good service for my cx5... Olivia took care of my vehicle in an excellent manner... very professional!!!

I don t buy new cars that often, maybe in the 8 years since my last purchase things have changed and all dealers are like this now. Salesman was nice and helpful, but, BEWARE of the finance guy. He tried to tell me that I only qualified for a high rate of financing, BUT, if I bought his extended warranty he could buy down my rate (like it s a mortgage or something, WHICH IT S NOT) and get me a lower rate. This is a scam! Google it, apparently it s a common one. It s not technically illegal, but it s definitely extremely sleazy and dishonest. HAVE A LOAN QUOTE FROM A BANK OR CREDIT UNION BEFORE EVEN THINKING ABOUT USING THERE FINANCING. When I took position of the car a small item was broke, I called the dealership and am basically getting the run around about having it fixed. They very begrudgingly agreed to take care of it, but I guess it s my fault for thinking a new car should be sold with everything in working order. In short, you can look there, the sales staff is helpful, BUT DO NOT BUY THERE!!! There are way too many Mazda dealers around to give these guys the business.

My son and I were looking for a new car at the same time. My son went through Navy Federal Credit Union s buying program, and was contacted by Sarah Arnold. After a few email exchanges, we drove to Brown's Fairfax Mazda on Saturday afternoon.
Sarah was with customers and we were introduced to Floyd Margallo, who was a member of her team. After a test drive and our many questions answered, we each purchased a new Mazda 3. We were very pleased with the level of professionalism and the way Sarah Arnold and Floyd Margallo treated us as "potential" and purchasing customers. Sarah even went to the Chantilly location and brought back the car my son wanted. Everyone we dealt with was friendly, professional and thorough! Even thought we changed cars from what was originally offered by email, they honored the discounts they originally offered. I would recommend this dealership to anyone looking for a Mazda! Thank you to Sarah Arnold, Floyd Margallo and the team at Brown's Fairfax Mazda!

I recently bought my first car, a 2015 Mazda 3 from this dealership and was helped by Rickey. He was very informative, helpful, and personable. Through outside research I can also say that this dealership has great prices for their cars, even when compared to other Mazda dealerships in the area. I definitely recommend this dealership and Rickey for anyone looking for a new/used car in the Northern Virginia area!

they are liar and they broke promise with ease. Even general manager too. he said he doesn't care I post this.

We bought a car. The service was great. Nenad was professional, courteous and prepared. The car we was interested in was already out front and ready for a test drive when we arrived. I highly recommend Brown's Fairfax Mazda!

Took my car in for service and Olivia was very helpful throughout the process.
Tony was very professional and helpful when he picked up the car and dropped it off.
Overall a good experience.

Great dealership, everyone is kind and professional. Debbie was refreshing to work with, very down to earth and calm which is a welcome relief from some other dealers. Got a great deal on the car and they honored pricing discounts I got online. Would recommend!

Our salesman Mat was very knowledgeable about the models we looked at and helped us get a great deal. Very low pressure atmosphere and I would highly recommend this dealer.

Good experience with our car purchase from Fairfax Mazda. We were not the easiest of customers as we had our child in tow, and ended up delaying our purchase after the initial test-drive. Floyd Margallo was our patient salesperson through the process, and was impressed by his depth of knowledge, patience and consideration.

I just bought a 2017 Mazda 3 hatchback. Customer service was great. Straight to the point and very welcoming. Obi was very helpful and made everything very clear. Prices were very reasonable. Overall, a fantastic car buying experience.

This dealership is run extremely well. I took my friends car here for service exspecting an economy car treatment. Little did I know that the staff here is trained in customer service 1ST and formost. With a complementary wash you can t go wrong at this dealership if your drive Mazda, their is no need for private mechanics you would be doing yourself a disservice.

The manager on site this day I believe was Mr Martinez. A stand up guy.