This review is for the service center provided by ...

This review is for the service center provided by the Mazda service team. I came in for a simple oil change and VA inspection. Long story short, I was told the left license plate light was not working and they need to change out the tail light harness ($160). I thought it sounded fishy so I opted to decline and investigate. Later, I opened the backing to take a look at the light wiring. Well I'll be damned. THERE IS FRESHLY PLACED TAPE, as in IT WAS STILL STICKY, covering the left light wiring. That's ironic.. just so happens to be THE SAME LIGHT THAT WAS "BROKEN". Look if you're going to scheme me, at least try to cover your tracks. Also, the protective tubing was missing. Strike one.

I bought the car from this EXACT dealership in 2014. The lights have never been a problem so the tape was placed on June 13th. I was angry and knew something was up. I took the car to a nearby mechanic. We opened it together and he laughed and showed me where the wire was cut. It was a clean cut..RIGHT UNDERNEATH THE STICKY TAPE. Mazda wanted me to pay $160 for some quick soldering work. Strike two.

I come into the service center the next day on the 14th to voice my concerns. We spoke to Mr. Stofko whom I remember from the day before and his customer service skills were on point. I'm guessing we caught him off-guard this time. Throughout the conversation he seemed severely impatient, defensive and continued to undermine my concerns. Those who are defensive are typically the ones with the hand in the pot. Otherwise, if there was nothing wrong, I would have received the standard "apologies, we will take a look into the problem, thanks for being a loyal customer etc".

That's strike three.