Browns Mazda Review

David Chung helped me out and was fantastic. Very patient (stayed well after he was scheduled to go home) and answered my 100 questions. Made the experience very easy.

I recently bought a vehicle from Brown's Fairfax Mazda, and I couldn't be happier with the purchase and service. Jamal was the kind salesman that I worked with. I brought family with me, and Jamal treated everyone with kindness and respect. He showed us around the lot to show us different cars even on a rainy day (per our request). He was very fair and did not try to tip toe around anything when we sat down to discuss prices. Andrew helped me get a much better rate than I could find myself. I had a great experience all around and was out with a new car in 3 hours (very fast by car buying standards).

Baz was great. Good car at a fair price with great service. All you can ask for!

Excellent, quick, and professional service. It was my first car service for my new Mazda and the staff helped me feel comfortable and explained everything I needed to know before getting my car serviced. If I could give them more stars I would!

Have had consistently great experience with Brown's Mazda. We bought our car from them while moving here from overseas and they made it convenient and easy. Even let our family pick us up from the airport in the car before we had signed for it. Service department is friendly and efficient. Just went in for a problem that was under warranty and needed a part ordered for. They gave me a loaner car and fixed the problem as soon as the part was in. When I picked it up it had been washed and vacuumed. Great place.

My daughter negotiated price on a CX-3 with Tyler Hovey the salesman at this dealership over two day via texting so she has written record of the deal but when we went there to do the paperwork , Mr. Hovey was absent even though we agreed upon an appointment time earlier in the day. The other salesman would not honor the deal agreed upon by Mr. Hovey and raised the price by 2K. Please stay away from this dealership, they don't honor their deals.

Great buying experience! Moazz was very knowledgeable and helpful. The entire process took less than 2 hours. I highly recommend Brown's Fairfax Mazda.

Great dealer!! They are very helpful and knowledgeable!! I will definitely visit them again when looking for another car!

I was dealt with both Sarah (over email) & Brandon (in person) and they were both great! I didn't feel pressured and they were both friendly, patient, and a lot of help. Oh, and I got GREAT price for my new Mazda3! I live in MD but I've been telling everyone that I didn't mind driving down to Fairfax because the service I got was AWESOME! Even though they didn't have the color I wanted at the time Brandon made sure I was able to get it the very next day and definitely beat the other dealers' prices.

I just finalized my deal. Rickey Lawrenson made my experience worth my purchase. Hes old school and made it clear from the start. He wanted to earn my business. I never felt pressured and he walked me through the whole process. Derik the sales manager also helped the process along.

If your looking for a pre-owned car give these guys a chance.

***After I went the process on and a pre-approval at my bank. Monday morning my bank was not straight forward. I thought my deal was going to fall through and I was going to be paying a crazy interest rate. I called and spoke Chanda Benton and Sarah Burger in Finance. They jumped into to action and got a better rate. They saved the day and some money for me***

Thank you so much Brown Mazda!!!

Worked with Obi and he was super helpful, answered all my questions and filled me in on things I didn t even think to ask. Never felt pressured or rushed. Chanda the business manager was also really knowledgeable, helpful, and patient with my 100 questions. Best experience I ve had at a dealership.

Went to buy a vehicle for cash and my family had to wait 2.5 hours because the finance office needed to train a new person. No what they wanted to do was sell extra stuff. Will not use this dealer again.

Very good buying experience. Thank you Nenad for providing all the info I needed on the car and for the post sales follow up. Great professional who I will recommend.

Sooooooo...I've been a Mazda guy for a while. I love my 3, but it's getting a bit old. I went to the dealership to look for a new car, and no one helped me. Employees were standing around, joking with each other. No car for me, apparently.

But I decided to give them the benefit of the doubt anyway. Every store has an off day, right? So instead of buying a new car, I decided to fix some of the nagging problems with my old 3 and call it good, so I called this place up and booked an appointment for 7:30am for a brake job and some tires. Normally, I wouldn't go to a dealership for this, but I'm new in town, and my apartment won't allow me to work on my car on site.

The day of my appointment. My girlfriend brings my car in for me, and right away, first guy she talks to seems irritated to even check her in. That's your job, dude. Take her info with no attitude. It's not hard. Then they give her the estimate for what it's going to cost (brake rotors/pads and tires). Almost two hours later. Appointment at 7:30, estimate given after 9. Seriously? It took you two hours to estimate how much brakes and tires cost?? And the fun didn't stop there.

Long story short, she didn't get out of there until almost 4. Like 8 hours sitting in an cramped waiting room. No one gave her any updates, no one helped. At least twice, when she asked for updates, they claimed they couldn't even find the guy that was responsible for making the repairs. Hilarious.

Brought my car into Good Year a couple years ago: about an hour to change the tires. Went to Midas for brakes: 2 hours for front and back job...and they apologized for the delay. Meanwhile, Mazda takes over 8.

Suffice it to say, I'm done with this place. Ignore me when I look for a car, make it incredibly inconvenient to fix my car, I've decided to go elsewhere.

Maybe I'll even try a Honda (from someone completely unrelated to this Chantilly monstrosity). I hear Civics are fun.

My son purchased his first car - a certified pre-owned Mazda this spring and we liked the sales experience at Brown's so much I went back this week to trade in my 2007 Prius for a 2016 certified Mazda 3 i sport.
I received excellent sales service from Baz Mohammad - found the car I wanted and got a fair deal on the trade-in - all on a holiday weekend.

I highly recommend Brown s Fairfax Mazda for anyone looking to buy a Mazda and/or for servicing. For sales, ask for Gino - he is honest, genuinely cares about his customers, and is easy to work with. I live in Richmond, VA and shopped around before deciding on Brown s Fairfax Mazda. They were able to accommodate us on short notice and I was extremely satisfied with the entire process and resulting deal. I walked out with the exact car model, trim, color, features, etc that I wanted on the same day (brand new 2018 Mazda CX-5). I recently had my first servicing appointment (complimentary) and also had Apple CarPlay installed. I didn t need to wait long even though I asked for the installation of Apple CarPlay after showing up for the servicing appointment. Everything is running smoothly with my car and I couldn t be happier. Brown s Fairfax Mazda really takes care of you!

I can't say too may good things about David Chung and the team at Brown's Mazda. I bought a lovely 2015 Mazda 3 from them. They are all fun to deal with and really care about working with the customer to make sure they will walk out happy and feeling good. Thanks David! and Woodson St. Cyr - Sincerely! Kathryn

Body shop finished ahead of schedule/ Only glitch was between front office and body shop. USAA sent insurance check. Front office did not tell body shop about the check, which led to confusion at payment time. Body shop had to call USAA, then retrieve the check from the front office before I could get my car.
Greg Harmon did his usual magnificent job in managing the maintenance on my car!

Good dealer overall for being polite, very responsive (some of them, not all of them), fair in new sales deals/negotiations, and thoughtful Service Advisors, but not that great for thoroughness in Pre-delivery vehicle inspection completion, care in handling of new vehicles (meaning don't ding or scratch it before giving it to customer), and washing vehicles. And on another note, they also need to tell either the service techs or the person who washes/vacs vehicles not to steal from customers vehicles (even if only small items, like ink pens, coin change, towels, etc...) during service. The person(s) seems to take what they think you won't notice.

We just bought a car from Browns Fairfax Mazda last weekend and am happy to report this was a pain-free experience (I cannot say the same for other dealerships, who gave me heartburn after just a couple of minutes on the phone). Thanks to all, but especially to David Chung who was very easy going, let us drive around for quite some time, gave us a good price, did not hard-sell the add-ons but gave us a better option than the car we found online! Five star service indeed! Mel

I had a great experience buying a new car (with a trade-in) at this dealership - twice! Both times I got the price I wanted after doing a little research, and prompt and courteous service. Most recently they helped me out of a problem with a Mazda I had purchased at another, closer dealership, whose service was very poor. After a week of frustration dealing with a new car with mechanical problems without satisfaction from the other dealer, I drove to Brown's, explained the situation, and walked out with a new car in an hour.

I went there to help my cousin to buy his used car. The dealer was so kind to us. I asked the staff some questions and i got an answer that i wanted thanks.

If you visit Brown's Fairfax, make sure to talk to Ron Pattison. He's easy going and very helpful!

Debbie Hefty helped with a Mazda3 purchase yesterday and made the entire process incredibly smooth and easy! She was available to speak on the phone and answer all questions immediately upon my reaching out about the car, and she was knowledgeable, kind and very helpful throughout the entire experience from our first email exchange through the final car purchase. There was never any pressure from her or Brown's Fairfax Mazda to make a purchase, and the test drive experience was seamless. Would highly recommend working with her for a great experience.

Called me for THREE MONTHS STRAIGHT after test driving ONE car

David Chung was my sales associate and he was very helpful with scheduling my test drive on a used 2016 Mazda6. He was responsive over email and text and very friendly in person. The dealership even let me take the car for an overnight test drive, which was very useful to take the car along routes I would normally drive in daily commute.

My time in the finance office took longer than I would like (~ 3 hours) though that was partially my own fault. If you know exactly what you want in terms of financing, service contracts, extras, etc, it should be smoother.

Overall a good experience, I am really enjoying my new car.

Great dealership to buy a car. I live almost 5 hours away and they made it really easy and effective to help me buy the car I wanted. Fairfax mazda gave me a great deal on my new mazdaspeed 6. For anyone that is thinking about buying a car from fairfax make, I recommend for them to ask for David Chung to assist them. David's service was outstanding and he is very helpful

I came across a great deal on a used Chevy Cruze and simply couldn't pass it up. Nenad and Chanda were an absolute pleasure in helping me through this process since this was my first time buying a car. Definitely look for these two when you come here!

David Chung was very polite, pleasant and knowledgeable. He was able to answer all of our questions and made me and my wife feel at ease with the whole car buying process. Thanks David!

Thank you, David Chung, for your patience and help in buying my new Mazda CX-5! David took the time to go over my options and find the perfect car for me. Once that decision was made, he helped me learn some of the cool new features of my car, including hooking up the Bluetooth for me. Great, easy experience.

Too early to assess the quality of their technicians with only an oil change and flat repair, but their customer service is outstanding.

The last car I purchased was in 2000. Nearly 18 years ago!!! Much has changed in the car buying process...for the better. They picked me up at the metro for an immediate test drive and after I quickly walk-through the inventory, I had mine selected. I was an educated buyer and knew the other cars available with similar features. They matched the price from another dealer and offered me better financing terms than I had already secured. I was out of there in just over 3 hours. No issues. My sales agent, the sales manager, and business agent processing the final paperwork made the experience very pleasant and hassle free. David (my sales guy) made sure I was comfortable with all the new technology in the car and programed everything before I drove off. He also made sure I had all my floor mats, extra key fob and owners manual (very important). I would recommend.

I have three Mazda's - we just traded in our 2011 Mazda 3 for a 2014 and it is a great trade. The service department is easy to work with, are on time and on budget. From sales to service I have had nothing but good experiences.

We had a great experience at Brown s Mazda with the purchase of a used Mazda 3. There was no pressure and our salesman, Obi, was easy to work with and very transparent about the pricing from the very beginning. Great experience!!!

Pleasant, negotiable, hit my price point for trade in, paperwork was particularly fast and fully complete (tags, registration, etc.), went out of their way to pro vide me the exact vehicle I was seeking, even though it was not on the lot.

Obi was fantastic! He really helped me through my first car buying experience.

This is my second round with Mazda. I live near the Alexandria location and have found the Fairfax location to be great!!! Each time I have had a great experience. The Fairfax staff is great and made my experience easy both times. They worked with me to get me the car that I wanted with hassle. Baz and Derik were very helpful explained everything and made sure the buying experience was quick! Sarah was also great she kept me informed and presented me all my options that best fit me.

Matt, David and Derick are very helpful people. We got our car with the best price in Virginia , DC and Maryland area. Really good customer experience. I think their cars are at a very competitive price. By the time we call them, the cat we originally wanted was already sold. Same happened to the one we bought coz when we were processing finance information for the car we finally bought, some people came in and asked about that it.

We drove all the way from the Richmond area to several dealerships along the way. When we arrived at Fairfax Mazda we were welcomed by Debbie Hefty. Debbie found us the right car for us and made us feel like friends and family. It was a pleasant experience that gave us confidence in our purchase and left us feeling most grateful. Thank you Debbie for your professional and friendly manners. We recommend both Fairfax Mazda and Debbie.

Our experience at Brown's was great!! There was no pressure from anyone and they took the time to answer all our questions. They were accommodating and helpful. I would purchase another used vehicle from Brown's.

BEST experience so far from sales to financing! Salesman gave me door to door service and my finance person answered all of my questions. No pressure sales or financing. I loved that very much! I would purchase from them again.

Great customer service! No pressure what so ever to buy any car. Go to Mohammad he walk you through everything and make sure you understand everything your getting. Derrick was amazing at giving me options for a car and what s going to work best. Thank you!

Wonderful service, the staff are very friendly and do the job quickly and they make it an easy process.

We bought a Mazda CX5 from Debbie Hefty at Brown's Fairfax Mazda yesterday. I must say it was the smoothest, fastest, and most pleasant car-purchasing experience I've ever had. I initially spoke with Debbie on the phone asking about specific cars in the inventory but ending up discussing my family's needs to also focus on the models and trim that would work best for our needs. At the lot, Debbie was as friendly and great to work with as on the phone. She was knowledgeable about the cars but left us to make our own decisions. We felt no pressure. Likewise, after we chose a car, the time it took with Debbie and then financing to get us out of the door was smooth and easy. And to top off a great day, we got a great car for a great price!! Thank you Debbie and Brown's Fairfax Mazda. I would highly recommend this dealership and Debbie.

I cannot say enough great things about this car dealership. I purchased a CX-5 from Browns Fairfax Mazda a year ago and had the absolute best car buying experience. Every interaction since then has exceeded my expectations. Car appointments are automatically scheduled and they cannot be more accommodating if you need to change it. I get several reminders of my appointment time which is hugely appreciated. The prices for service are extremely fair and the service advisors are SO friendly! They give accurate wait times and I leave with my car looking and running in tip top shape. I would recommend this dealership to anyone and actually have called my family after both service visits I ve had to tell them what a positive experience I had at Browns Fairfax. There are Mazda dealers closer to where I live but I will continue to visit this location. You guys are awesome!

My wife Melanie and i bought a 2017 CX9 Grand Touring from David Chung. He was so helpful and so knowledgeable about the car and it's features. He made the purchase and delivery very easy. We left knowing about all there was to know.
Thank you David!

That people like me can afford it is genuinely a miracle

Great place to purchase a vehicle. Jamal Henderson was my salesman and he was excellent. Not pushy AT ALL. Went out of his way to make me feel as comfortable as possible. Throughout the entire process I felt like I was hanging out with a friend and not being pitched to by a salesman; no pressure at all. I had shopped around at other dealerships first (including Ford and other Mazda dealers) and been really put off by the "pushy sales attitude" which does NOT exist at Brown's Fairfax Mazda. The negotiation process went smoothly and financing was no hassle too. I have no experience with the service department yet but my first servicing is free so I have that too look forward to.

David was helpful and courteous. He got us in and out quickly, he was very efficient. He understood our needs, very honest(rare in the used car market). He even filled up the gas tank!

We had a great experience buying at Brown's Fairfax. Debbie was very responsive and made the entire process enjoyable. Love the Mazda!!

We did not end up buying a Mazda but truly had a great experience at Brown's. The sales people were helpful, knowledgeable, and did not pressure us in any way. We highly recommend that anyone considering buying a Mazda go to Brown's Fairfax Mazda. The staff there are classy and top-notch.

I have been thinking about buying a cx-5 SUV for sometime and was primarily shopping online. I got quotes from multiple dealers and the quote from this dealership was the best. I wanted a roof rack and the manager 'Doug Clemens' replied back that they currently do not have a car in stock with roof rack already installed and they would be happy to install it for me.
I was very impressed that he did not try to hide the fact that the car with the exact specs is not in the lot, as some dealers do, to just get the customer into the dealership.
On the 'D' day, I called and requested them to install the roof rack before the sale and they actually honored my request (some dealers refused - they could only install it after the sale). The sales consultant 'Justing clearfield' was very helpful and made the car buying process very smooth and relaxing, without any pressure Tactics.
Overall, am very very happy with my purchase and car buying experience with Brown's Fairfax Mazda.

Not a big issue, but one thing which I thought they should have told me is about the trial period duration for the SIRIUS Satellite Radio.not sure, how to cancel it after the trial period, but not a big deal.

Oh BTW, the quote from their sister dealership (Brown's Chantilly Mazda) was almost $1200 more and am disappointed to say that I visited that dealership and felt like nobody was interested in selling a car.

I purchased a used Mazda CX-5. David was patient, informative and thorough. He answered all of my questions, listened to what I wanted and matched me with the right car. He never pressured me to purchase the car as I ve experienced in other dealerships. Sarah in finance was efficient and clear, and completing the paperwork was a breeze. My purchasing experience was smooth and easy, and I highly recommend Brown s Fairfax Mazda.

Baz Mohammad was my salesman, And he was absolutely fantastic!! This guy is awesome as he made my car buying experience so easy! From the moment we walked in - he was kind, knowledgeable, and extremely patient with us. We did not feel pressured and I believe he gave us the best deal we could find.

Additionally, the sales manager and finance manager were also very good. Very professional environment overall. We had the best and fastest car buying experience thus far!

There s a reason they have such good ratings!! Every encounter I had with each employee was awesome - all kind, helpful, and knowledgeable. David especially, who helped me find the perfect car and had an answer to all of my questions! I would for sure recommend them.

Thank you so much Sharon for coming in on your day off!! You are The Best!! What a wonderful buying experience!! Everyone at Brown's was friendly and so very helpful in making this a fabulous buying experience.

Thanks also to Doug and Donald who were so very helpful and pleasant.

I'm so happy with my new wheels (Mazda 3)!! Go to Brown's as you can't beat the great customer experience, great deal, and with no stress!

Thank you so very much!
All the best,
Kathy

I have to say first that I am a person who prefers to work with people who are good to other people and who understand what it means to serve people. David Chung is definitely that guy! Great communication before my appointment (call and email), car was ready when I arrived for my test drive, he was cool, calm and patient, his finance guy was able to match USAA and NFCU offers, he was personable and friendly, and he had no "sales man feeling." I bought a beautiful liquid silver Mazda Mx-5 Grand Touring and I love it! I will buy the next one from him too! Brown's Fairfax Mazda is lucky to have him.

I recently bought a Certified Pre-Owned vehicle and couldn't be happier with my experience. The used car team, especially Rickey Lawrenson, made the process easy and smooth unlike my preview car purchases elsewhere. Negotiating was tough, but ultimately fair. I never felt pressured to rush into a decision. The business manager made financing simple and was able to answer all of my questions.

The 2018 CX-5 I bought is fantastic, everything as advertised. I highly recommend Rickey and his team for prompt professionalism and welcoming customer service.

Just got my car at Fairfax Mazda. David Chung was great! It was quick and simple. Great car buying experience!

Since my last car was a Mazda it made it easier to decide on which car I wanted to purchase. I picked out my vehicle doing a search and located the car at this dealership. I arrived to inquire about the vehicle and really didn't need any time to make a decision. Debbie Hefty was the specialist who assisted me with my purchase, she is very nice, honest and upfront. The transaction was very easy and smooth and did not take much time especially when you have your decision already made. I would recommend anyone who is purchasing a Mazda or thinking about purchasing a Mazda to come to Brown's Fairfax Mazda dealership, trust me you will be in good hands. Satisfied Customer!

Very happy: I got a great deal on a used 2014 Mazda CX-5 at Brown's Fairfax Mazda. I dreaded buying a car, but this dealership was a pleasant surprise and worth the trip from Baltimore. They took care of 99% of the headache of buying in VA and registering in MD. Salesman Nenad Milinarevic was affable, gregarious, honest, and even offered to give me a lift from the Metro if I needed it (also gave me locations where to buy good European food). His manager gave me an even better deal than I expected. Finance manager Chanda Benton was generous and patient and friendly. Really glad I bought a car here--it also passed MD inspection with no trouble. I will think of them first for my next car purchase!

I drive 50 miles to go to this dealship's repair shop exclusively.

Very good experience over all. Nenad was very professional and courteous. I was kind of rush looking for a used car, but I didn t have much time to test the cars one by one. I contacted several local dealers online and Nenad was the most patient and helpful one. On Saturday evening, I suddenly decided to go for a test drive without any appointment. Nenad was there and he received us with great hospitality. After the test drive I decided to buy that vehicle. On the following Monday, I got the car that looks like a new one, and all the procedures and paperwork was done. I m glad that I got Nenad to help me!

Obi was a great help in Pre-Owned. Answered all of our questions and checked in with us after we left. Highly recommend this dealership and Obi!

My salesman Obi was excellent. He made the process of choosing and purchasing a used car stress free. I appreciated his flexibility and patience. He was able to answer all my questions with confidence, and even anticipate what I might need to know.

2018 Mazda 6 signature is one the best cars I ve driven in my life. Thank you to the General Sales Manager Matt for making the deal happen.

Had a really bad experience with my previous Mazda dealer and (as a first time Mazda buyer) i had vowed to never buy another mazda because of it. However, Browns Fairfax Mazda completely flipped my opinion around and for the first time since buying my car - i'm actually glad to have it. My experience with Browns Fairfax was excellent - I was treated well and was even given a rental car while my car inspected for recalls. Just goes to show you what good customer service will do for the customer!

I walked in Brown's Fairfax Mazda and Yassine helped me purchase a great car!! Thanks so much. Very chill guy, no pressure, straight to the point, overall great experience.

Daniel was super helpful and friendly! I am so excited to drive my new Mazda3.

Great experience buying from here, Ron was excellent to work with

The parts department is super effecient and friendly.

If I could give more than 5 stars, I would. I am so happy with my purchase, but even happier with my experience and the service at this dealership.

After a very stressful few months of constant research and budgeting as I neared the end of my Nissan Altima Coupe lease, I finally decided on the purchase of a new 2015 Mazda3 S Touring at Brown's Fairfax Mazda. Before making this decision, I had contemplated every possible option; buying my car off the lease, buying a used car, leasing a new car, or buying a new car...for multiple brands/models. By the time I contacted Brown's Mazda, I was exhausted, stressed, extremely informed, and in no mood for stereotypical car salesman "rubbish." Barry and Paris made me feel comfortable and never tried to up-sell or sneak extra costs into the equation. I must have spoken to Barry 4-5 times a day for a week straight, and every call was just as friendly and helpful as the first one.

Everyone I met and spoke to at the dealership was friendly, genuine, and upfront. I got an amazing deal on my car, and have already received sincere Thank You follow up emails from both Paris and the General Manager. Now it's my turn to thank YOU! For anyone who is looking for a Mazda, Brown's Fairfax Mazda is the place to go!

Gave this place another try (had a mix-up with an appointment a long time ago) and could not be happier. They took care of me and I got a great price on the oil change and state inspection. They also notified me of a recall safety issue and fixed it while I waited.

Happy to go there again with my and my wife's cars.

great experience, very patient, knowledgeable, ready to please even the pickiest customer like me :)))))
ask for Baz Mohammad and you won't regret :))))

We just bought a used Maxda CX9 from Brown's Mazda in Fairfax. I usually don't do reviews but wanted to give Baz and the team at the pre-owned department a big shout out. They listened as we talked about what we wanted. We had a great conversation, and a few laughs, and it ended with a great deal. The family is happy.

There are always helpful, respectful, and kind staff working here. They're honest in their dealings and don't try to overcharge or press for work your don't need.

I bought my Mazda 2 from Brown's Fairfax Mazda two years ago and I had a fantastic experience. I've taken it there to be serviced anytime I need anything done and they are nothing but wonderful and professional. This past week I had an accident and hit a piece of debris in the road, cracking my front passenger side rim, knocking part of my suspension loose, and blowing out both tires. I had my car towed to Brown's and they fixed everything good as new in one and a half business days. They kept me up to date on everything with phone calls and I got my baby back good as new. I love Brown's Fairfax Mazda and would definitely recommend. :)

Amazing experience yesterday at the used car lot. Both our salesperson (Nenad) and branch manager were super friendly and helpful. We came to see a particular car we found online, they answered all questions, we both did a test drive and bought the car the same day. They accommodated our baby's weird day schedule and offered really good financing. No pushy sales there, they know their product (we bought a Mazda) and they offer more coverage/warranty on used car than other places we talked to. We drove off in our new Mazda that same day, it was made ready for us during the time it took to set up financing.

Browns Mazda was amazing great people to work with to get a new car. Bobby Custodio was great no pressure made us feel relaxed. Chanda Benton was also great found me a great apr for my situation. I was super happy dealing with them. I would definitely go back. There are browns all over the dc va md area. Thank you browns

The team at Mazda Fairfax was so awesome! We found our car online and they even offered to go and FaceTime us just to show us the car and the size of the car! We weren t sure how much we would need to put down however, they were able to get us a no money down deal and we walked out with the keys in hand! Dave and Derrick were great! #clientforlife lastly, I really appreciated the honesty. They didn t overpromise but, they did over deliver

Just finished up working with Dane Beunier at the service center, we brought the car in for a paint and interior treatment. During the initial inspection they found a ding in the door, with absolutely no hassle they had the ding repaired at their body shop and completed the treatment in less than 2 days! It was hassle free & painless especially considering they could have easily blamed us for the ding and refused to repair it! Thanks again Dane.

I visited Browns Fairfax Mazda today and was apalled with the great service I received. I test drove numerous vehicles to find the one I needed. I was helped by Bobby and he was amazing. Very patient and was only interested in what was best for me. He suggested a vehicle I hadn t even seen online beforehand and it was the one I left with! Sarah was also great and very personable in the finance office afterwards. Highly recommend!

I had the best experience purchasing my new/used Mazda 6 from Fairfax Mazda. David helped me through the process of buying a vehicle after my last purchase in 2009. He made it so easy! Thanks bunches!!

I came to Brown's Mazda in Fairfax and was really impressed with the personal approach taken to remedy my transmission issues. My 5th gear was no longer working and Dane Beunier took time to get me set up with one of his most knowledgeable mechanics SumChi (sp) who was able to diagnose and repair my tranny back to factory working order. During the repair it came to the mechanics attention that my ball joints had worn out. I had just recently gotten an alignment and was worried about having to spend another $100 on getting a second alignment. Thankfully SumChi's attention to detail in replacing the ball joints carefully getting the new joints aligned exactly how the original ones were prevented me from needing another alignment! Any time I need to get factory service done I will definitely return to Brown's in Fairfax. They are clearly a competent team of Mazda enthusiasts who take pride in their work. Totally satisfied customer here!

I own a 2005 mazda 6. It needed some minor repairs done to it and I had scheduled an appointment A WEEK in advance to come to Fairfax, Mazda to get the repairs done. I drove my car to the "steal-ership" at approximately 10:00 a.m Saturday morning. I went and spoke to an arrogant SOB inside the repair department. He has a small mustache and wavy light hair. Just look for the person who must spend an hour on their hair every day and you will know who I am speaking about. Nonetheless, he asked me to leave the car with them for a couple hours because he said they were running a little behind. I did this and gave them a call 2 hours later. They picked up and said that the mechanics had ALL GONE OFF TO LUNCH?... and no one was available at this time. They asked for a couple more hours. I gave them a couple more hours and called once again and they still said that there were other cars before me in line. All this time my keys had been left in the ignition and the car was parked in the exact spot I had left it in the morning. THEY DIDN'T even move my car and left it unlocked! I went back 6 hours after I had dropped it off and saw this. On top of all this, the SOB was even hostile and angry when I confronted him on the issue. This is by far one of the worst excuses for a dealership in the area. Avoid this place at all cost or it is your own loss!

High marks for the Brown's team and Debbie Hefty. I wasn't really looking to buy a car during a pandemic, but an accident forced me into the market.
I had a lot of questions and concerns. Debbie was responsive to my queries, even on her day off, and helped make the car buying experience as easy as it could be. I now have a nice, nearly-new used car and am happy with my purchase.

Twelve years ago I purchased my first Mazda, a new Cx-9, from Brown's Fairfax Mazda and just bought my second Mazda, a preowned Cx-5, a few weeks ago from them because their car buying process is hassle free. Nenad Mlinarevic was very knowledgeable about the Mazda Cx-5 and answered all of my questions. He was very professional, responsive, friendly and did not use high pressure selling tactics, which I really appreciated. You will be impressed with Nenad's great customer service when you come in to buy your preowned car from Brown's Fairfax Mazda. Mazda cars are the best! Thanks Nenad!

I had a bad experience at another body shop when I had to get my bumper fixed after I hit a deer, so I decided to go to Mazda to repair the damage. Gary Morin was amazing with helping me get what I needed from my car insurance and he regularly updated me on what was going on with my car. Fairfax Mazda has amazing customer service and the quality of their work is superb !

I had a really bad experience at another dealer, where I almost purchased terrible car at a terrible price. So, I was pretty hesitant and skeptical during the whole process of looking at and purchasing a car. Everyone was welcoming, but Nenad was the one who helped me out and he was the best! If you're looking for a used car, you should definitely ask for him. He was patient, he knew his stuff, and he was not pushy at all. I went in to buy my first car. I was looking at one in particular, but I left with a different one...a better one. It was a major upgrade and it made sense financially. I'm so happy with my purchase and the service I received. I feel like everyone was genuinely trying to help me find what I was looking for. Chanda in Finance was also sweet and extremely helpful. She explained everything patiently and answered all my questions. I would highly recommend this place!! My first car is amazing!

We had a great experience purchasing our used 2016 Mazda CX-5 from Rickey Lawrenson at Brown's Fairfax Mazda. Their policy about making sure you know the price up front without adding a bunch of hidden fees was refreshing and made for a much less stressful buying experience. Even though my first choice vehicle was sold before we could get there, Rickey made sure to communicate that with me beforehand and help me to find another one that met my expectations. The Brown's slogan "Buy Happy" was true for us!

Worked with David this past weekend to purchase a vehicle. Him, as well as other staff, were accommodating and did not make me feel pressured at all! Would recommend this dealership to anyone!

Sales Manager Debbie is the BOMB!!! Super Great Experience!!! They Had the car of my Dreams and made it happen!! Super Happy with my Experience!!! Thank you Debbie

Debbie was great from the start to the end. She was very helpful and I am very happy with her service.

I purchased a CPO in Dec 2016. 6 months later unfortunately it had to be towed for a censor issue. I had my autonomy (pun intended) back within 24 hours. After a few road bumps along the way, they compensated the service for me. Was very pleased with their service and willingness to listen to my concerns!

Visited Brown's Fairfax Mazda knowing I wanted a 2015-2016 CX-5, and was greeted promptly by David. All in all, I had a wonderful experience that culminated in me driving away in a fantastic CX-5 that surpassed my expectations walking in. Great staff, great service, great car-buying experience!

I bought a car from this place. Salesman Benjamin and the Manager Derik both were really helpful.