I was very pleased with the support provided to me at Brant County Ford.
All of my questions were answered and I was told that if in the event I needed additional assistance, I was just to call them
Had my vehicle in yesterday for an oil change and detail. exceptionally pleased!!!! they were not only quick and efficient, they were friendly and very accommodating. Leanne's team in the detail department did an awesome job, they exceeded my expectations. Thank You to Al in the service department, I very much appreciate you fitting me in on short notice. I highly recommend Brant County Ford for detailing and service, you wont be disappointing!
Easy transaction and great staff. A positive experience.
There for 25 minutes looking at new Edges no one came to talk to me
Horrible service for both sales and mechanic. I traded in my Ford to Hyundai because of my dealings with this place (and couldn't be happier). Forget this place and try a different location.
Good service and friendly staff.
Billing and paperwork took quite a bit longer than I think it should have.
Well my truck went back in to the shop again. With one problem it is the 4th time the truck has been brought in and we now give up on getting any help from this dealer. I do not recommend dealing with this site. They give great excuses and tell you to contact Ford directly and leave you hanging. DO YOUR HOMEWORK AND BEFORE YOU BUY TALK TO PEOPLE ABOUT THEIR POST SALES SERVICE. I have dealt with many dealers over the years and this is by far the worst.
I have not been able to use my brand new Ford 150 Lariat for over 3 weeks.
I had my vehicle in 5 times for problems. the latest being the locking mechanisms. i have had to borrow 3 vehicles. There does not seem to be any compassion in regards to our situation. I spent a lot of money on a new truck that i has spent more time in your shop than in my driveway. never again
Started out loving this place..... but as soon as they found out that I didn't purchase my car from their dealership they started treating me like a 2nd class citizen....
Had my car in for regular maintenance. The service dept. had my car in and back to me in 30 minuets. I will be back if i require other work
STAY AWAY, FAR AS POSSIBLE!! sold me a used lemon, within two weeks of having it I've had issues, cost me over $2000 to repair. They don't stand behind their work, used cars are certified ...NOT. Put a sticker on it and get it off the lot. Dealt with Rick Manfredi (he sold me the lemon), then Ron Bradley (Sales Manager, misinformed me from the get go about warranty). Do not trust a word that comes out of their mouths.
Lets just say my family of 5 will never buy a FORD again.
BRANT COUNTY FORD should be ashamed of how they treat customers.
I had our 2017 Escape serviced last week. Paula called me to remind me that service was due We arranged the appointment, I was there the next morning, a kind lady shuttled me to my work, BCF called when the vehicle was done, the kind lady returned to my work to take me back for my car, the service people explained everything they'd done and I was on my way. Not one single glitch. Nothing to complain about. Nothing to criticize. Just good service. Thanks...
I just had the worst experience in my life at this dealership - since 2011 I have purchased three vehicles from Ford - a 2011 Fiesta which was great - a 2015 Ford F-250 which was awesome and I traded it for a 2017 F250 Aluminum body F250 which had been a nightmare - since I purchased the vehicle in January of 2018 it had been in for warranty problems 9 times - the latch motor for the tailgate had to be replaced - it has been in for tire sensor faults 4 times - the engine had a coolant leak which fluid was observed on the engine block and they tore the truck apart for two days and could t find the leak - recently I smelled burning antifreeze again from the engine and again they could not find the leak - I was obviously upset and the rude unprofessional with no interpersonal skills clerk at the desk hung up on me and just said your truck is ready come get it - on top of that they said they are not giving rental cars out so if it is your only vehicle I guess your walking - that s what you get for being a long time loyal customer
Gary was about to start his vacation yet took the time to advise of a newly arrived vehicle (not yet on the lot), he believed suited my needs.
Evin processed the sale in an engaging, happy and truthful manner. He was very patient with my (likely) unusual concerns. He was accommodating to relocate the trade-in.
I am a very happy owner of my "new" 2016 Lincoln. WOW!
The attention was wonderful. The time was accord with the work.
During this time of self isolation Daniel and all the team at Brant county Ford were great in making my purchase of a 2020 Mustang convertible painless as possible. They went above and beyond by delivering it right to my front door. Thanks again guys I am enjoying my new car and will be in when this is all over.
I always get great service when I go to Brant County Ford. The people there are amazing!
On my way to work a couple of weeks ago my Fusion let me know I had low tire pressure. I immediately called Brant County Ford and they fit me in right away! Within 45 minutes of my arrival I was once again on my way to work!
Way to go, Brant County Ford!!! :)
Love my little Fiesta, perfect for a small family and is super cheap on gas. The employees here are very nice and understanding to your needs compared to other places we have experienced. Getting the car serviced is super quick, they are understanding to your issues with the car and explain thurroughly what they did to improve the car. Thanks again!
I was disappointed that my wife had to wait for the vehicle due to curtesy vehicle being unable to drop her off. Other dealerships also wash your vehicle when in for service which you didn't do, it might not sound like much but it's why I don't bring my truck to you for work.
Went into Brant County Ford with a "just looking" attitude. The sales person Evan Higgins and his no pressure, super friendly approach combined with the beauty of the 2019 Ford Fusion I ended up driving out with made the entire experience smooth and enjoyable. Will definitely be returning for years to come.
Evan Higgins helped us get our new Ford Escape and we are very happy!! We cant thank him enough for everything he did to help us find something to suit our family. We never once felt pressured....he was wonderful and I will highly recommend him to anyone looking to get a new or used vehicle!!
I always get treated like a very special customer here, they are friendly and help you and explain as much as they can, Not happy I bought a Ford Focus here 4 yrs ago without knowing I would have all the transmission problems, but they have always sorted it out for me...the staff make it worthwhile for me...Paul in service dept is amazing !!
Great Team! Made buying a truck a wonderful and stress free experience. Thanks everyine
Great experience!! Great service!! Arlene was so easy and friendly.
Thorough service, caught a burnt out minor lamp which is pretty easy to miss.
bough my mustang here and could not ask or any better service. 10/10
Service was okay. Waited 2 weeks for the vehicle and had to call to see if it was ready, which it was. I wasn't notified.
I highly recommend Brant County Ford on Lynden Road. I have bought two vehicles from them now and have always taken them there for my maintenace and repairs. Darren Ensell and his team have excellent customer. This is the place to go. Happy customer.
This is my third Ford Escape from this dealership and as before, the transaction has been first class all the way. The Service Department folks are friendly and seem to care about resolving issues. Follow-up is a phone call a few days after a visit and I have always been assured any comments are immediately fed back to the appropriate people. Always a pleasant experience!
Great service !
Got in immediately, service advisor was very helpful and very pleasant. The mechanic was very quick and thorough.
I would have stayed longer..
All said and done, I always have the best experience at Brant County Ford!
Thank you Dan and a big thanks to Sam Fortier for taking care of our car sale. Sam was always following up and taking good care of us during the whole process of finalizing the sale. We also appreciate your patience dealing with us.
Tranny troubles with my 2013 E250 cargo van, dropped it off Tuesday morning and picked it up on Friday afternoon. Brant County replaced entire transmission under warranty. Thanks to Martin and staff for all your help.
Awesome and quick service. The employees are helpful and humble
I have been getting service at Brant County Ford for several years now. This location has an incredible group of individuals from front to back and in particular the service department is fantastic. They always meet the commitments they make and do so very professionally. I would like to send an honourable mention to Jorge, one of the head mechanics there. He is very informative and has exceptional customer service skills.
The service and parts department is very disappointing. You book an appointment and it still takes 3 hrs+ to complete it. A simple oil change should not take this long.
I have been coming to Brant County Ford for 2 1\2 years and have been very satisfied with the service I"ve received.
The staff, employees and senior management are always friendly and very accommodating. I would recommend Brant County Ford everytime.
Had the most amazing experience purchasing my new vehicle from Brant County Ford, the salesperson Brock Jensen was very experienced and friendly and non pressured, was very knowledgeable and provided me with information on the handling of my new Mustang and also Dan Wray who gave me inside information on my extended warranty and other services that was offered!
I would highly recommend anyone of thinking of purchasing a new car or truck to contact Brant County Ford
You won't be disappointed!
Just a great overall experience at Brant County Ford, would recommend!
I love the amazing customer service I always get here. All the staff members are great, specially the Service department team. Will be coming here for years to come.
Great selection of new and used vehicles with friendly and knowledgeable staff. Would highly recommend.
Brant Ford really knows how to make you feel like family. Great service, great salesman Rick, Ron and James. It's awesome when a big company takes the time to make you feel like family :)
Purchased a 2011 Edge in January. Prefer the no haggle pricing and found the price to be a fair market value. Dealt with Eddy English and his customer service is top notch. Answered questions, emails and phone calls promptly. Brant County let me take the vehicle home over night to show the family and I also had it inspected by my mechanic. The Edge had not gone through Brant County's inspection yet but any issues I pointed out were addressed. Will definitely visit Brant County Ford when I'm ready to purchase my next vehicle.
Great people to deal with, and the service is good with great knowledgeable people.
always do what is requested. let's you know what needs to be done on or before next required visit.
After an unpleasant dealings at Eastgate we found our way to Brant County n met Evan Higgins. A great guy,laid back,no pressure. We wer lookin to buy a used escape but after Evan explained the facts ended up buying a brand new one for the same payments as the used. A truely great guy all around. Would recommend dealing with him to anyone!! Thanks Evan!
Brantdord Ford provided me with wonderful service. The mechanics go the extra mile. Very personable and quite efficient. 10/10 would recommend.
As A Dodge Guy Il Try To Leave Bias Out, Staff Were Amazing, The Lounge was ok, Liked the free water and coffee
While the great service may be tempting to write about, it's the overall vehicle knowledge the mechanics have from the yester years to the current that makes them so outstanding. It's never the guessing game that most garages capitalize on by changing out 25 parts to finally discover the real problem. It all come down to pure knowledge that makes the real difference and cheaper.
Had my 2014 Ford Fusion in for service last week. As with all my past service visits the Service Department and Maint guys/gals .are super. I have always been told what has been looked at and what has been done on each visit. I always like the reminder that my next service is coming up shortly.
Have dealt with both Sales and Service at this location and they are so friendly and helpful!
Puchased a used F150..Beth in finance was great to deal with..however after that pretty much down hill..had ordered a tonuea cover after about two weeks an me calling was told it was in..wrong install kit came with it..after numurous text/calls was told would be looked after by couple different people..still waiting..guess customer service after the fact not a priority..
Had a great experience, I definitely recommend going to see Evan Higgins, he was great!!!!
Had tires changed over for the summer. Everyone was courteous and I thought all was well until the next day when I went on the highway and started getting a strange sound and feel to the driving. It turned out that the front left tire lug nuts had not been tightened and the passenger side were loose.
I returned to the dealership on the next work day and spoke to managers. they took the car in to check it out. I mentioned that I had problems getting the tools and spare tire back in place and asked for that to be done too.
They said the car was OK and that the technician had worked for them for 15 years without issue. The spare tire was not put back in place and I had to figure it out. Don't know if we will return to this dealership
Up till now have felt good about the dealership
I dropped my car off for a recall repair at 10:00 a.m. and the service was not completed until about 5:00 p.m. but, during the repair, the car doors were left open in order to access my airbags for repair which burned my battery out. My personal mechanic advised that they should have disconnected my battery for such a long repair. After some debate with the service manager I was only offered $18.00 off a new battery which costs about $200.00. I had my lawyer write to them requesting that half of the costs be paid which would be a fair resolution but they would not even respond to his letter. So now I am out money for negligent service when the only reason I even went to their service department was due to an unsafe recalled item!
Thank you so much Daniel, for your exceptional service. Really appreciate your time and deal. I'm a happy customer.
Fast and friendly service with a smile.I would recommend Brant county ford.
Although I purchased my vehicle in Eastern Ontario, having recently moved to the Brantford area over the past year, I have had the regular servicing of the vehicle done at Brant County Ford and the service department has been nothing short of phenomenal. I have always been treated with red carpet service and the service staff have gone out of their way to accommodate my busy work schedule. As a result, we recently purchased for our organization a new vehicle from Brant County Ford and the Sales Manager again was fantastic!
Just purchased my 3rd Ford Escape from Chris Lye at Brant county Ford! Had fantastic experience with the sales team and love my 2017 Escape. Thank you! Will return again to purchase my 4th!
Had a great experience at brant county Ford. The staff is very friendly and knowledgeable! They make, what could be a stressful situation, much easier! The mechanics are amazing. Jorge was able to pin point the problem with no problems!! I feel very safe driving after they have had my vehicle!
Their service is ok as far as car dealerships go. It's not the greatest, but certainly not near the worst dealership I've dealt with. My Fusion has had a seemingly abnormal amount of recalls that have been needed. Brant County Ford is usually pretty good for notifying me of them andcompleting them in a timely manner.
They offer most every repair service and my insurance company has their body shop on their reccomend list. So it's nice to be able to take it to your own dealership with no hassle.
I have been dealing with brant county ford for over 20 years. I have purchased many new and used cars over this time. I have always had great service and am treated very well. I have referred many people to them and they have all had a great experience and will continue to do so in the future.
Nice lounge area for waiting and also have a shuttle car to take you home
Thoroughly impressed with the service I received at Brant County in regards to my 2012 Ford Focus. When I brought it in I was in touch with service advisor Mike Mete. He treated me with great respect and was able to schedule me in right away. The problem being that the transmission in my car seemed to have a hard time shifting properly. Following the repairs, Jorge the Service Manager was great in making sure I was satisfied. The car runs great now and I couldn't be happier. I will be sure to return to these guys for any future needs and my next Ford for sure! Cheers fellas
Didn't have the battery I wanted they only had low cranking amp battery ?
My name is Chris Beal and I purchased my F150 at Brant County Ford and was treated excellent. I have had it serviced there a couple times since and have been treated like Gold every time. Their prices are reasonable and they wash your vehicle every time. Great job!
I took my truck there this afternoon for a recall, and a few other problems. They took great care of me and even topped up my windshield fluid. Always nice people at the service desk.
I was looking for another vehicle. My dad recommended Ford, and also recommended dealing with Brant county Ford. I did buy a Ford, and have had service work done at Brant county Ford. I found them to be excellent to deal with, helpful, very fair, and efficient. I would recommend Brant county Ford as the best best place to do business with.
Dennis
Excellent service fast and reliable. very polite and helpful people
I brought my smashed car to CSN Collision Centre as per my insurance co. They promptly assessed the damage and made an appointment for the repair. They were prompt, courteous and professional. my car was completed on time and to my great satisfaction.
The service department is always so helpful. My service advisor Lara Lesack is knowledgable about the products and services and always has a smile on her that makes customers feel appreciated and welcome. I highly recommend her, and this department for quality work and a personable and educated staff.
My Insurance Company suggested that I take my vehicle to CSN Collision Centre in Brantford for the repairs that had been caused, when it was hit by another drivers vehicle . I was VERY impressed by the lady (leona Bowen) damage assessor, who noted things I had not seen.that needed repairing. On picking up my car after the damage repair, I could not fault the the excellent condition of the finished product, and the fact that my car had been washed and cleaned inside and out. I will certainly recommend this Body Shop to my friends.
We bought a 2016 Ford Edge demo with the expert advise and knowledge of Arlene Winter at Brant County ford. Her down to earth and friendly manner were much appreciated. When we picked up our vehicle she sat with us and explained every detail so we would feel comfortable driving away. Would definitely recommend Arlene to family and friends knowing she would do her best to assist them in their quest for a vehicle as well as being honest and fair with them.
Evan Higgins is a great salesman and recommend him to anyone looking to buy from Brant County Ford.
The customer service rep was very polite and efficient. I have a service package but the rep was still very helpful and explained everything. Even got a car wash.
Sales staff had no idea about the cars on their lot. Told me Ford stopped making the Taurus in 2017. Funny the Ford website says I can order a 2018 still.
Took in my vehicle at noon on Wednesday. Received a call Thursday at 3:30 telling me that it wouldn't be ready until Friday. I finally called them at 4:00 on Friday and found out that the vehicle had been ready but no one called to let me know. Waited all day for a call! Poor customer service for a $1500.00 bill.
The people at Brant County Ford were extremely helpful throughout the entire process of purchasing my vehicle. I would highly recommend!
I had a problem with my car and when I discovered it was the Transmission, i took it straight to the Brant County Ford shop. They took it in quickly and got it diagnosed and were able to identify the whole problem. They fixed it promptly and were very clear and friendly every step of the way. They took a stressful situation for me and helped me get through it hassel-free and put my car back on the road in no time. They were very open, helpful and kind. Both Al and Darren are the guys i dealt with and they really went the extra mile to help me out any way the could. When ever something happens to my car, this is where i am going. Thanks guys, thank you so much for all your help.
Thank you to Evan Higgins and all his help in building our brand new F150! He was a great help and very friendly, he was able to help us get exactly what we wanted!
My car is not fixed. I was told in order to make it start properly I should drive to a gas station out of town to purchase gas. I have absolutely no faith in the quality of workmanship. I spoke with the manager of the dealership who assured me that they wanted to earn back my trust. This has not happened and he has not made any attempt to follow up. He will not address the fact that I have requested a refund for the service agreement that I requested based on the inability to fix my car I certainly cannot trust that maintenance will be completed in a correct manner.
My dad purchased a used 2010 Ford F-150.The workers are very nice and know what they are talking about
Just had my vehicle in for a full service yesterday at Brant County Ford. The service was awesome and the staff are friendly. And after 1 hour I was on my way.
Thank you Brant County Ford.
Bill.
brantcountyford.ca
