Alexis Wilson

Review of Brant County Ford

I dropped my car off for a recall repair at 10:00 ...

I dropped my car off for a recall repair at 10:00 a.m. and the service was not completed until about 5:00 p.m. but, during the repair, the car doors were left open in order to access my airbags for repair which burned my battery out. My personal mechanic advised that they should have disconnected my battery for such a long repair. After some debate with the service manager I was only offered $18.00 off a new battery which costs about $200.00. I had my lawyer write to them requesting that half of the costs be paid which would be a fair resolution but they would not even respond to his letter. So now I am out money for negligent service when the only reason I even went to their service department was due to an unsafe recalled item!