Bob Utter Ford Reviews

Very good experience. Quick and eas. Listened to us and didn't push unwanted extras on us.

My husband and I bought a 2014 Ford Focus from here in May. We are expecting our first little one in October and I drive a lot so we went in to find something with good gas mileage and safe for our growing family. At 4006 miles, and after making one payment, we had to take the car in and they kept it a week due to transmission problems. One of the service guys told us that they had been seeing lots of these cars with same problem. Feeling nervous, I started researching, found out that multiple people have had serious problems with this car just like we had. It was slipping gears and jerking and lurching at the car in front of us. Sometimes, it would slip out of gear and take a second to get back into gear. It was scary. So I go back to ford to discuss my options as I'm now 7 months pregnant. The service technician manager was horrible, telling me that I could just keep bringing the car in, there was nothing wrong with it. It wouldn't leave me stranded and would not cause a wreck. I requested the paperwork for where they worked on my car and it never came. Had to request 5 times before I finally got it. The second time I took it in for a squealing sound, was told they bent the heat shield while working on transmission, fixed it in 2 minutes (after waiting 45 to even be acknowledged) and sent me home again with no paperwork, telling me I didn't need any. Take the car back home and it progressively gets worse with the jerking and stalling. Take it back two more times desperate for something to be done. Call regional manager again. Never even heard back from him - Austin was his name. Finally had to take a huge financial hit and trade the car in. Still so very upset and disappointed to have been a loyal Ford customer for over 10 years and be treated that way and left in a very unsafe car while now 8 months pregnant. Very very very sad they treat their customers so terribly. These cars are not safe and they are marketing them saying it's normal for this car, but nothing about the way these cars drive is normal.

Great service! Everyone was friendly and helpful and we got a great deal on the car we wanted! Thanks Bob Utter Ford!

Faryn & everyone that I met & talked to made this the easiest experience overall..I will definitely be back

From the moment we drove in to Bob Utter Ford, til the moment we drove out with our new Ford Edge, the people we dealt with were great. Very friendly and knowledgeable, and no hassle, no high pressure selling! I was impressed! Salesman Ryan, tech guy Danny, finance man Chris.. all top notch interactions. Thanks guys for a professional job. Well done!

Service was very fast and the personnel were courteous and knowledgeable.

Our salesman Geoff was very helpful. Very nice people. Will purchase from them again.

Jason Bishop, is an amazing service writer! He truly care for his customers. I always do my service with the Utter family, because they make their customers feel like family.

Kenzie Avery and Dustin were very helpful and made it happen hassle free!

Ordered a part with Ray, had it there in a timely manner ,.... Ray called and told me when parts got there, and checked me out when I got there, so big thanks to Ray for his help...

Purchased a 2019 F250 Lariat there last July. Saleslady, Kenzie was wonderful. Have had to take it in for electrical work repeatedly since purchase. It's warranty work, but still inconvenient. Have had the check engine light on more times than I can count. on my last trip there, I specified a rather large list of items to be fixed. Was told that my truck would be ready to pick up within five days, ended up taking eight days. Upon pickup, I realized that several things on that list were not completed. Also had the displeasure of listening to a service rep disrespect a veteran. Service manager, David, was kind enough to return my call when I left him a message about the disrespect and has since handled it. It still left a bad taste in my mouth, especially after realizing they did not do everything I asked them to do. Rest assured, my next purchase will be a GMC after the ongoing fiasco that Ford ownership has been.

Tommy Ellis, sales person, was so very helpful! We selected our new vehicle and paperwork was processed quickly. Highly recommend Tommy and Bob Utter Ford/Lincoln/KIA

The Bob Utter dealership is awesome! Doug Mangrum took great care of us. Very easy. Great experience. And a great vehicle (2020 King Ranch Expedition)

Was in and out in 1 1/2 hour for all wheel alignment & a recall. LOVE Jason Weaver he is amazing! Great place to go. And they where cheapest in town (creditable places)

Kim L

Went for oil change. The service advisor said my oil plug was stripped and had to be replaced. My pickup has always been to dealership for service, never leaked oil until serviced at Bob Utter. Now it leaks at oil plug. Tried to up sale a brake repair also. The boys were standing around and playing around in the shop. It took over an hour from the time my pickup was pulled on the rack. I just moved to Sherman so I started using this dealership. I brought my car here the first time, it was slow and they had trouble replacing a light bulb. I had to show the boy where the bulb was after I saw him start to dismantle the front of the car. No problem with the actual oil change that time.
Don't think I will go back.

Service was fast, friendly, and COVID-19 compliant. I didn't have an appointment but they recommended me a less busy time window so I could get my issue resolved same day. Thank you!

Bought 4 vehicles here in the last 3 years. Best dealership to work with hands down. Especially for a busy farmer, rancher, or business owner like myself.

Very up front, and very professional. I will certainly take my car back for service issues.

Mike did an awesome job. Easiest auto buying experience I've ever had.

Kenzie and her team were such a breeze to work with and they made the right deal for me to purchase my new SUV! Thank you to Bob Utter Ford! I will be definitely be referring others who are in the market for a new vehicle.

-Kevin

Mike Mounse sold me my Kia Sportage and he was excellent at explaining things and very patient. I hadn't bought a new car in 13 years so there is a lot for me to learn about my new car.

Friendly staff and knowledgeable, affordable and clean waiting area.

We recently purchased a Certified Pre Owned Explorer from Bob Utter Ford with superb support from Terry Thomas. Terry was very personable and extremely cooperative with our extensive search and delays when making our selection. With Terry s assistance, we are now driving a beautiful vehicle which meets our strict criteria for both me and my husband! Thanks Terry, and thanks Bob Utter Ford.

The service at Bob Utter Ford was exceptional! I dropped the car off at the Quick Lane and was told it would take about 45 minutes. It was done quicker than that, the service writer went over everything with me and the cashier had me out the in no time at all. Everyone was friendly and helpful.

I was extremely disappointed with my experience using Bob Utter s Service Department.
I made an appointment and took my van in for some warranty work. I was told by rep Jason W. I would get an estimate by the end of the day. I did not get a call back so I called the next day around noon. I was told that the mechanic who was working on my van was out to lunch but that my van was next to be worked on and they were running behind schedule. I was again promised a call by end of business. Again, no call back so I called in at lunch time on day 3. I was told nothing had been done on my van so I told the rep that I would be in later that day to pick up my van. The rep gave me loads of excuses for the delay. When I went to pick up my van, they had miraculously gotten some of the work done and ordered parts for the remaining work.
Since I had already been without my van for days I took it home and I brought the van back when the parts arrived. When I came back I asked the rep to note the huge piece of plastic sticking out from the bottom of the van. He said they would take care of that while they were putting in new parts.
When I returned the next day, the original work had been done but the plastic was still hanging. The service rider said he would tack it in place even though it was clearly torn. I didn t get any paperwork because the tech was still working on his paperwork but it will be mailed to you when he s done ???
I didn t want to bother having them try and fix the plastic and risk going through that mess again.
A month later I realized I d never received paperwork on the repairs. I went and they printed out a preliminary invoice because the tech hadn t closed out the ticket. He holds on to it until he has several and then submits them so he can get a good sized check .
I have no idea what he meant by that but you can be sure I will not take my vehicles there ever again. Their lack of communication and abundance of excuses cost them another customer.

Jay Townsend was awesome. I will buy all my vehicles from him and I will tell my friends and family to do the same. Very nice, honest and Knowledgeable. He is the best.

Thank you Jay,

C.Simmons

So glad I chose this dealership for my new car. Dale was super helpful and everything ran along smoothly!

Fast and friendly service. Jason and the guys in the service department are the best.

Great service and price. Great people to work with.

They were very efficient, made the appointment on the phone and they started right on time. Work was done professionally and quickly. I m really pleased to have come in.

First time that I went to this dealership for a oil change. My service advisor Mr. Milam was excellent he explained every thing they checked while I was there very professional. I do have a suggestion if u took appointments for oil change people wouldn t have to wait two hours. I have never seen a dealership that didn t take appointments. I moved from Dallas I have lived in Dallas for 30 + years and every dealership I have ever done business with did appointments. U can still have walk ins and appointments. But I was very happy and will go back

Jay Townsend and the entire staff at Bob Utter Ford made our buying experience excellent, they really went out of there way to make us feel welcome and to make sure we had answers to all of our questions. At no time did we feel rushed or pressured. This is the 4th vehicle we have purchased here and the buying experience has been amazing every time. I would highly recommend anyone in the market for a new or used vehicle to go see Jay Townsend and the staff at Bob Utter Ford.

First time buyer from this dealership in Sherman. I purchased a 2015 Lincoln MKC. It was a great experience. Don Moorehead helped me select the right vehicle without pressure. He was informative, cordial, and let me chose the direction I wanted to go to find the right one. I highly recommend this dealership.

I've bought my car at another dealership, but they accommodated me with my prepaid maintenance needs. Since it was raining they have offered for me a rain check to come in and get the car washed.

Can t thank Terry Thomas and the entire Bob Utter team for their time and expertise to help me get my new Ford Edge. My car died overnight. We bought a truck here a few months back, so we called Terry as soon as we found out we had a goner in our hands. They were able to offer us several options and I was in my new Edge in no time. I am a home health nurse and my car is my office, so time was of the essence! Terry made notes over the phone and was ready when we got to the dealership. Terry really did listen to my needs and budget, knew his inventory and took us right to the vehicles he knew would work for us. No over selling or switch and bait or any of that nonsense. No haggling with finance; Chris put it all together and helped us with a glitch with our pre-approval documents. First class tutoring class with Donny the tech guy , and away I went. Thanks so much for making another buying experience so easy and straight forward, for amazing personalized customer service ....... and for getting me back on the road! We won t go anywhere else!! It was worth the drive!!!

Doug Mangrum was very helpful and knowledgeable. This was a very good car buying experience

Always a great place to have my Lexus ES350 serviced. Front desk always provide excellent courteous customer service and doesn't take a lengthy time to perform servic. I am always blessed so I always return to share blessings as I receive more blessings on my departure. Thank you.

No games no gimmicks just straight forward car buying! Super prompt and courteous! Best prices within 200 miles for sure! Certainly will do business again!!

I told Doug what I wanted and how much I was willing to spend, and he found exactly what I was looking for at the price I was willing to pay. At no time did he try to sell me something else or show me vehicles I was not interested in. He valued my time and made the sale transaction easy and simple, less than an hour to do the paperwork. Malcom was professional and explained in detail the financing and warranty, always speaking in terms I understood, ever talking over my head. The vehicle was new, but the dealer still detailed it and I believe it was waxed, with a full tank of gas. Danny went over the features and gave me a complete and thorough demonstration on the vehicle operation. He covered every function, from security system to four wheel drive, mechanical, electronic, computer systems, navigation, he knew it well and I felt very comfortable leaving with the knowledge to enjoy all the features of the vehicle. By far this is the best vehicle buying experience I have ever had.

Great job, guys!! Thanks so much for your help and expertise.

Triston is always helpful, knowledgeable, and a true customer maniac!

Great service, let me know of anything issues they found and didn't do anything without certainty it needed to be done.

Over priced compared to other dealers, we googled other used truck and found they was asking 6k more for ones they selling

We had an awesome salesperson, Mrs. Jane ,We went into the location to shop around and was undecided on what we wanted. She assisted us and gave us guidance to make sure that we were happy with whatever we decided. We are thankful that we were able to do business with Mrs. Jane and Bob Utter Kia. Would highly recommend them to anyone looking to purchase a vehicle, but most importantly Mrs. Jane..

Kenzie was awesome and took great care of us. We got a great deal on an Explorer and she had everything ready for us as soon as we got there so it was quick and painless. Service department is quick and friendly. We always come here to service our cars and our next Ford will be from here!

Bob at the sales/service department is awesome helped me with my recall on my car and did not hesitate at all about helping me so thank u very much.

Great experience! Everyone was very helpful and went out of their way to find what we wanted.

No communication. Did work without consulting me. Didn't know where the vehicle was when I went to check on it.

Great service! Called Doug Mangrum, dealership sales rep, enroute about a particular vehicle and when I arrived it was waiting in front for me to look over. Car looked great! Did a test drive and I was pleased with its handling. Sales paperwork was quick and easy. The car s features were thoroughly explained and demonstrated. The car got some final detailing and I was on the road with the car in less than two hours.

Not satisfied with costumer service noone has bothered to return any of my calls. They can't even tell me what system updated I had done on my car. I wouldn't recommend them to anyone.

KC Wortham was the ultimate professional. This was my second van purchase in 5 months. Will definitely buy from KC and Bob Utter Ford in the near future!

It s always a pleasant experience going to have my car serviced at Bob Utter Ford. I feel better when my car has been serviced at the dealership, than the other options available. In addition. they keep the records of all the work, so when I trade in they already know the history.

Staff was very friendly and welcoming. No hassles. The waiting area is very nice and comfy to chill in. I think I may have found my new spot for future auto services.

Very good selection and experience, Adam Hulsey took very good care of us. If you are looking to purchase an auto it is worth the stop to check Bob Utter Ford out.

The best car buying experience I have ever had! No pressure. No smoke and mirrors. They were very upfront and easy to deal with. Thanks Kenzie!

Took my truck in to the "Quick Lane" for last minute oil change and tire rotation. I have a diesel Super Duty. Guys got me right in and finished job very quickly. Service was quick and efficient. Service managers were super helpful, friendly and very courteous. Price was also the lowest I've ever paid too. Hope the rest of the dealership works the same, as I will be back.

Great group to work with. Prompt response and service. Looking forward to future business together.

Service Center: Quality work with short wait time. Always friendly staff and I liked the firm handshake to clinch the visit.

Recently paid off my2008clorado pick upat the bargain bar. They did not do what they were supposed to concerns gps removal so I srtoppin at your place to ask for advice on removing it myself . After a short meeting the came and took my truck back right then and did it themselves!! I was shocked. I will never do. Business any where else..

Service advisor Jason was rude and knows nothing of customer service. He said he called and left me a message to give me a update on ny vehicle which was false. I have been a Ford owner for years but after the service recieved at Utter and from Jason, Chevys look pretty good. Thumbs down. Good luck if you use them.

Great customer service and experience. This is my first time buying a Ford and I m glad I came in.

Bob utter s service rep Roy was straight forward and honest in telling me the potential cost of my needed repairs. This is not the case for the Kia dealership in McKinney So I will be happy to take my car to bob utter going forward

Dropped my Explorer off at 12:30pm and got the call at 4:15 pm that it was ready to pick up!!! Now that s what I call service!!
Jason Weaver is my Service Rep. in Sherman, TX.

Very politeful and quick timing!! They were so helpful with my recalls

I have purchased two vehicle two years in a row now from Bob Utter, one for myself and one for my wife. Did plenty of shopping around before hand and Bob Utter Ford beat everyones price and gave me more for my trade in. Doug Mangrum was our sales rep and he is courteous, upfront and straightforward, easy to deal with and got it all done without a lot of time sitting and waiting. Will definitely buy my next vehicle from Doug at Bob Utter Ford!!

Matt took fantastic care of us yesterday. He even stayed late since we drove several hours to get there and kept getting hit with traffic. Super great team, super friendly, knowledgeable, and everything you want in a dealership. Never tried to swindle us or push us on something we didn t need. We did most of our discussing over phone, Matt gave us a video tour of the truck, and he even had the truck pulled right up front before we got there so it was a super quick process. Highly highly recommend!!

I bought my Kia here a few years ago and always get the maintenance done here. Jason always does a great job!

We were experiencing an issue with our almost new Expedition and planned a trip in a few days. The Utter service department, in particular Roy, was great! Got us in even though having a busy day, and took the time to drive the car off and on during the day to try to find the issue. They also completed some recall work. After discovering the issue, they returned the car to me in great shape. Would highly recommend Utter Service! Clean! Friendly! Knowledgeable!

I would recommend Bob Utter in a heartbeat! Mike was so easy to deal with . Gave us exactly what we wanted! We drove from Georgetown to make a deal on a new car, Mike was waiting for us when we arrived, he got down to business, everything was ready for us! I would highly recommend Mike and Bob Utter Ford-Lincoln!

I was contacted by finance manger this afternoon about the dipute I had. They are willing to work on the issue and reached a resolution quickly with me. I see that it was an honest mistake not to decieve their cusomers. Beside that, I still think that they offer vehicles at great price with great value.

Absolutely wonderful. They worked hard to get my car to me.

We love Bob Utter Ford!! The service is always fast and the employees are always friendly and make you feel welcome!!!

I called to get a service appointment, was told they would call me back. She said they were short handed because of lunch, it was 2: 00.
When I buy a new vehicle, service is a big deal to me whither I will buy here again or not!

Doug Mangrum was our salesperson and did an awesome job. He is extremely knowledgeable and went above and beyond to take care of us and answer any questions we had. The entire buying experience was smooth, simple, straight forward and stress-free. I highly recommend Doug and Bob Utter Ford for your next vehicle purchase.

Always very friendly and get in and out quick for my oil changes. Purchased the car there several years ago and pricing on service is very competitive with other places. Plus I know they look over my car and check items other places may not check.

Ryan & Dustin are TOP-NOTCH!!! Honest, professional and respectful are only a few of their fine business traits!!! I am happy to recommend that anyone looking to purchase a vehicle should use this team at Bob Utter Ford/Lincoln!!!! Wow is all I can!!!! They exceeded my expectations!!!! I am and will be a Bob Utter Ford/Lincoln customer!!!!

My most recent purchase was the smoothest and easiest auto purchase I've ever experienced. Jay and Tommy combined to provide a quick, transparent and honest transaction. They gave me a fair offer on my trade the first time and already had the lowest price on the new truck. I spent less than hour total at the dealership. Dustin also did a great job in finance, he had all of the paperwork printed and prepared ahead of time. If you are looking for a fair deal on a vehicle and don't like playing games and wasting time...I can't recommend this team enough.

Service going down hill!!! Went in after talking to them about getting an oil change and a couple other things done on my wifes edge. Was told it would be no problem. Replace Oil pressure sender switch, oil change/ works package, reset the tire light sensors, and squeaking in the back suspension. 2 1/2 hours later it's ready.... Go to pay and look at there work order....they didn't do the oil sensor and said they cannot get to it ( Its right behind the oil filter and takes 2 minutes when doing an oil change), they didn't reset the tire sensors, and said they could not hear anything in the back after a couple of there techs looked at it......I can literally walk over and push down on the back and hear the squeaking noise along with anyone in a 30' radius. Pop the hood and it's a 1/2 quart low on oil....really. Who knows they probably didn't rotate the tires either, i should have marked them. Make sure your getting the service you pay for people!!!

Love this place. They get me in and out fast and always with a smile. Will always being my Kia here.

The staff is always friendly and the work is done quickly and the price is always right. Customer service keeps us coming back!

The Salesman Eric was good and helpful. It would have been better if he had shown more enthusiasm. From the minute I walked through the door, his persona just wasn't excited to us. Even looking through the different options and trying to decide which car would be the best fit for me, he different much advice. Actually, I was surprised that he didn't know the Kia Optima is rated #5 amongst other mid size cars. But overall, my experience with him was pleasant. I did have to send the car back three times to be cleaned again on the inside because the first two times it looked as if they didn't do anything at all. On the other hand, while I was there water decided to come through the womens restroom and put water all over the floor. I told the secretary there what was happening and tried to explain that it was a lot of water and not just a little bit. They put up a "wet floor sign". Fast forward 3-4 hours and nobody has mopped up the water, so every time I needed to use the restroom, I had to tip toe to keep my pants/shoes from getting wet and keep from slipping. Mind you I was there from 10am-5pm AND the only customer they saw ALL day. I asked if someone could mop up the water so it would be easier to use the restroom (they looked at me wide eyed), and one of the guy rudely said, "just put an out of order sign on it, they can walk to the other dealership" So he wanted me, the only customer to come in that to walk over to the other dealership to use the restroom (which I found absurd because the salesman had a gold cart they would use to go back and forth between the buildings) Overall, the customer service was very poor.

Bought a 2016 f150 5.0 with 2 weeks its been back at the dealership the so called extended warranty they sold me doesnt cover a single thing supposedly and they wanted 900.00 just to swap a few solenoids well long story short i have swapped them the ones i took out were brand new looking and seemed to work fine so now im at the phasers being the culprit to all the issues well again not coverd under premium warranty not sure if anything is covered to be honest so canceling that trash first chance i get im about ready to take the truck back and just get my money back cause this had been nothing but bs

Friendly employees at the: parts department, service department and oil change/tire center. I had a great experience at all 3 areas.

I found a 2013 Caravan online and Stacy the online rep and Matt Orr were super nice and very helpful!! This is why I keep going back to Bob Utter Ford!!

Doug and Dustin were really helpful! Highly recommend getting your car here!

I have been in the car business for the last 18 years. I have done every job from sales to gm. I even owned my own used car dealership. I bought my new truck from the Utter organization because of their service and ethics. I drove over an hour away knowing they wouldn t change what was told to me over the phone. I highly recommend Adam, and the whole Utter organization. They have a customer for life here.