I took my Kia Soul in for a routine oil change, tire rotation, and systems check. When I got home I noticed the technician had checked the block that there was no spare tire; therefore, it is evident, he had not checked the spare. There is a full size spare tire in my Kia Soul.
Wonderful people to work with. All were very helpful. Ryan was very friendly and easy to work with along with Malcolm. Will definitely buy my next car here.
This was the best car buying experience we ever had! I recommend Bob Utter Ford to anyone looking for a new vehicle.
Great price on the vehicle, and Kenzie was very responsive via email/text throughout the entire process. Purchase was super smooth, we were in and out in just over an hour, including 20+ minutes with Danny who trained us on all the features of the car. Fantastic experience, we will be back for sure.
The salesman Mike Mounce was very helpful so helpful we came back to buy our second Kia from him.
KENZIE AVERY is absolutely the BEST! I told her exactly what truck I wanted after finding out they didn't have it she dealer traded and had what I wanted there the next day already detailed & ready to go. She fought hard for me to get what I needed on my trade, with the help of Jamie Gladen & Malcom Ross our finance manager I left feeling like I got exactly what I wanted at the price I wanted. And the truth is I SHOPPED around ALOT! Still eneded up buying there because they were the best!
Thanks kenzie, Jamie and Malcom!
We'll be back this week to buy my hubby a new truck now !
I'd send anyone to her!
The people were friendly, and the service was quick and thorough! I'll always buy my tires here, and do all my maintenance with them as well.
Excellent. Tommy and Jamie treated me great. Very professional and friendly.
Jason is awesome! I had two major repairs that needed to be done. Jason listened to all of our concerns and acted on them immediately. I truly felt like he cared and even gave me a great deal on what should have been a very expensive fix. The mechanics were quick and efficient. I would highly recommend doing business with them.
Bob Utter Ford/Kia is a great dealership to go to when looking to purchase a car. They offer some of the best prices around and great service. I was looking around for a blue Stinger GT and luckily I came across Bob Utter Ford who had one that was being offered at an amazing price. I called to get some more info on it and was able speak to Kenzie who is a fantastic saleswoman. She had answered all may question and addressed my concerns on the phone. The dealership was a 4 hour drive away from where I live at though, which i thought would be an issue, but fortunately it was not. Kenzie was able to get all my info through the phone and have everything ready for me to arrive at the dealership. Once i arrived all i had to do was sign paperwork and be on my way with a brand new Stinger GT. In the paperwork portion of the purchase I had asked many question and brought up a lot of my concerns about buying the car so far from my home. They were all addressed with honest answers and made me feel at ease with the purchase. All in all Bob Utter Ford/Kia is a great dealership, that was most definitely worth the drive and Kenzie is a helpful and honest saleswoman at the dealership.
The service Department at Bob Utter is top notch! I took my car in to have a couple warrenty issues fixed. When Damen, the service rep handling my car, hopped into my Explorer to move it, he noticed a sound I had dismissed as tire noise. He latched on to a repair tech, and took him for a ride. The repair guy diagnosed a wheel bearing going bad. So in addition to the work that I had planned to get done, they corrected a potentially dangerous mechanical issue. The service department at Bob Utter is fantastic!
Adam was a great salesman i highly recommend it to get a vehicle here great place and people!
I have never had an experience buying an automobile like I had at Bob Utter Lincoln. Kenzie Avery was so pleasant and professional in dealing with her from first contact until signing. The staff never pressured for the sale and bent over backwards to answer all questions.
Richard Garcia
PGA Golf Proffesional
Outstanding service from Jason Bishop! A caring and honest person who always goes above and beyond in his service expertise! I always recommend him to all those I know.
Was told the wait would be one hour. Turned into a two hour wait. Other than that things were good
Eric handled the purchase of my new Niro and was fantastic! He patiently and happily answered my every question. Chris handled the financing and explained thoroughly all my options available to me, explaining the pros and cons of each option. Between the 2 this is my best car buying experience ever. It was definitely worth driving up to buy from them. Even people not directly involved with my purchase were happy to help my wife and I in any way. Phenomenal dealership! Too bad I can only give 5 stars.
By far the best experience I ve ever had when purchasing a vehicle. I would give 10 stars, if possible, when it comes to customer service. I highly recommend Terry Thomas in sales. He went above and beyond to take care of us every step of the way.
Had a flat on my Ford Escape. They told me it was unrepairable. They ordered a new tire & put my spare on. They called this morning, the tire was in & ready to put on. Didn't take them long before my car was ready to go.
I was very pleased with them.
Great service and friendly environment. Professional employees with the speedy results. Thank you
Bob Utter Ford is hands down the best dealership I have ever dealt with. Everyone is super friendly and the sales force is very knowledgeable. Kenzie was our sales lady & we will definitely come back to see her in the future. We were in and out in an hour & we know we got the best price. We drove from Plano and it was worth it. A+++!!
I have the most awesome experience while waiting for my recall to be checked out. They went out of their way to make me feel safe and comfortable while I waited. They brought my car back washed & sparkling clean. Thank you to the Service department for all you did!
Service was fast and courteous salespeople we're very clean and professional their shop you could eat off of the floor it was so clean I went in for a state inspection was in and out within 30 minutes look forward to using them again soon for any of my other service needs
First, I would like to say well done by the Bob Utter team. Everyone knows how painful buying a new car can be, but the team at Bob Utter have made this process very smooth. In my opinion, when you first contact a dealer through their website about a vehicle, it is all about a quick response. We promptly heard back from Chris Hathcock (Internet Sales Mgr) when we inquired about a truck and he put us in the very capable hands of Jane Smallwood (Sales). Jane, has a great attitude and is very upfront and honest with the vehicle buying process. I would definitely go through her again when I buy another vehicle. Dustin McCormack (Finance) made the financing process easy as well. He explained the vehicle financing/warranty options very well and had us in and out quickly. Danny Smith (Delivery/Tech Specialist) did an outstanding job going over all of the features of the truck. He knows his stuff. It was a pleasure working with these professionals at Bob Utter and they will have my business from now own.
Over the years I've been to all sorts of automotive repair and oil change places. These people at Bob Utter Ford shine above the rest. Nice, courteous, informative and make you feel at ease. The people in the maintenance bays are like a well oiled machine. They're the best.
Terry Thomas was great. He went above and beyond, to find just what we were looking for. A fair trade in and the truck with the options we wanted in the color and interior, he was great to work with!
Absolutely the best Dealership ever and the people . My cousin traded in her 2008 Mercedes Benz ML63 There . It was a great Experience i am writing this review because i want to know how honest these guys are with the cars they sell . My cousin when she and her husband traded in their Benz they had told the Salesman it having a Steering Wheel Problem and needs a Control Arm of some sort. We took it to the Mechanic and was told the repair will be over $3500.00 Why we decided to Trade it in . So, whoever gets this can you please leave a review to let us know . If they were honest with you when you bought the car. It has been on my mind so decided to write a review about it . Thanks to everyone for making it so smooth transaction .
Adam was great. Found the Sorrento I wanted and got a good discount on it.
Would definitely look to them again when the time comes.
I, unfortunately, forgot about my broken seatbelt until 2 days before a long trip driving my parents. Joe was understanding, polite, and kind. He had the needed part sent via over nite mail, and was able to have the car ready to go in time. Not only that, my car was well washed and bug free for the first time in weeks. It s been a nice trip. We are in Nebraska at present. Thank you, Joe. Well done.
My experience with Bob Utter KIA was fantastic; Jane Smallwood was the perfect salesperson for me. Very little pressure when I was contemplating the purchase and she answered all my questions quickly and accurately. Mixed with a little bit of humor and only slight pushes to see where I was at in my decision, I have nothing but great things to say about Jane and Bob Utter at this point. I'll be recommending others to take the time to go to Sherman to avoid some of crowds and have the same great experience.
I had a wonderful interaction buying my new Explorer there!! I bought a 2017 Explorer from Kenzie Avery and we have been Facebook friends since 2017! We found this new 2020 Explorer online and I sent Kenzie a message saying I wanted to trade in my 2017 and she got right to work on the deal! She had me approved and within an hour I was headed the two hours drive to pick up my new car!! Talk about easy!! At the dealership I was treated like family!!! Got me taken care of ASAP so I was back on the road. The days of having to sit around a dealership is gone! They are the best team! I highly recommend Kenzie Avery for everyone!!
I used to be an Utter Family customer but after hearing how they RIP people off when they tow a vehicle after an accident, I will never shop there again. If they will cheat you at this level they will do it at all other levels. Beware people.
I took my 2014 Escape in for its 150,000 mile service and as usual The team at Bob Utter s service center rose to the task. Providing great customer service and quickly got the service done and for less than what I was quoted. Philip was just great keeping me informed on what was going on with my car. I recommend Bob Utter s service center whole heartedly.
Bob Utter Ford has friendly customer service & knowledgeable staff. Thanks Roy as well as the rest of the service department for providing exceptional performance.
Great customer service, quick, and clean seating area with drinks. Top notch
Ryan and Dustin were very friendly and down to earth. I knew what I wanted, and they made the process fast and easy. I will recommend these guys to anyone looking for a vehicle.
I was impressed with the sincere, non-pushy people at Bob Utter. My car buying experience was pleasant, quick and satisfactory.
I showed up to get an oil change right before they closed and they got it done.
We went there last Saturday to look and explore options and ended up driving away in a new Edge. They had great deals and it was the most pain free car purchase ever! Thanks Bob Utter Ford and thank you Jim Brennan for your help!
Matthew was quick and courteous. He told me about pricing he could help me with and even offered to pick me up when my car was ready. I didn t need it this time but it is nice to know it is available. Great experience!
The service reps were curious. The service was quicker than expected.
Farron at Bob Utter really made purchasing our truck easy and painless; trading in our old vehicle was easy as well and they were fair with us. We'll be purchasing from them again in the future!
Tommy Ellis is the man! Found me a truck, had me driving it off in less than a day!!
Great service. Jason (who was very busy at the time)greeted me as I walked in and after a few minutes wait he was very quick and thorough getting my vehicle set up in the system and put in line to have the oil changed and tires rotated. He verified that all my questions had been addressed and gave recommendations concerning next service. Very professional and quick service
I have been very pleased with Bob Utter Ford each time I have my car serviced there. They are quick, efficient, professional and they truly care that you are satisfied as a customer. You are greeted upon arrival and all your concerns are addressed. There is one employee in particular that I feel goes up and beyond in his job. This is Jason Bishop. I hope Bob Utter Ford never looses this employee and that he is truly appreciated by management and staff. Though this is a costly trip to come to Bob Utter Ford, due to repair costs, etc. it is also a pleasure trip because you feel welcomed and appreciated. Your hard earned dollars are understood by the staff. From the moment you walk in to the moment you pay your bill and leave you feel appreciated and cared for. I have great trust in all the employees from the front desk, to the mechanics to the the young lady who takes your payment. I can not say enough good things about the Bob Utter Ford Service Department .
Amazing experience, I can t thank Kathy enough, excellent service, easy simple process! In and out of the dealership!! I couldn t be more appreciative and happy with the experience and process!
Straight forward easy to understand and a good deal. Doug made it right
Friendly staff and knowledgeable, affordable and clean waiting area.
Love buying cars from Adam Hulsey at Bob Utter Ford. Have referred several friends and colleagues that have been very happy as well!
There was a recall on my 2013 Edge, I called and spoke with Roy, he had me come in that day and they fixed it quickly for me. Great service.
Caitlyn and Terry were great to do a car deal with. No BS, no pressure, no games.
I ll definitely buy another vehicle from this dealership.
I drove from out of town twice with an appointment only to be told they could not look at my car. The first time they said it was a computer error, the second time they didn t have a tech there and did not bother to call me and notify me until I arrived at the dealership. They told me to reschedule for the next week and they would have a car for me to drive back home since I have a toddler and an infant and it would be an all day process. When I got there they did not have a car, and I had to wait with both small children. Also, each time I was there they had to ask me the reason I was bringing my car in. They did not document it anywhere to know what the issues were. It was a very aggravating experience and they never offered any compensation of gas for driving over there each time and not being able to get my car looked at just to be turned back around and drive an hour and a half back home and putting 3 times as many miles on my car, taking away from warranty.
Great experience great employees got me in and out in no time I recommend it to everybody
false advertisement they lie don t fall for it.
I went to Car Curus had price and they had different price.
The experience was fantastic! My husband was buying me a Kia Stinger for our anniversary and we were on contact with Jane. She had the cars ready for me to test drive when we got there. We drove 3 cars and decided on the Stinger GT1. She was very friendly and never pushy. She worked with us to get what we wanted for our trade in. Once the deal was completed we signed papers with Chris in finance and he was also very friendly. He didn't pressure us into purchasing any extras, he just asked which was appreciated. After the car was washed and detailed we met with Danny who went over all of the technology in the car. It was a great experience and I will definitely recommend this dealer to my friends.
Thank you for making our car buying experience a great one.
Everyone was very professional and friendly. I will definitely be coming back in the future.
I've been a long time customer of Bob Utter Ford, both in purchasing automobiles and especially having them serviced. This dealership is TOP NOTCH in every area. My latest experience has been with the service department.
I've never...EVER...seen a service area...top to bottom...so attentive and caring for it's customers. From the moment you enter the store to begin your process, to the time frame given for repairs, and just the way Bob Utter Service treats you like you would WANT to be treated....it's just a very good, overall experience. Furthermore, the prices I was charged were amazingly affordable.
Bob Utter Ford Service knocks it out of the part....every time!! Wouldn't take my car any where else for service!!
I was quoted one price and once I got there they started and paused to come and let me know that the price was $50-$60 higher than I was originally quoted. Not cool at all..
Purchased a new 2020 Ford Explorer. The sells representative and Finance Director was extremely helpful in helping me make this purchase. Was one of the most pleasant buying experience I ever had in purchasing a new vehical. Props go out to the rapid service team as well. It looked like a Nascar pit crew performing the service. It was extremely fast and thorough. Bob Utter Ford will continue to get my business when purchasing and servicing my personal vehicals. To bad you don't sell Class 8 Commercial Trucks.
Kenzie Avery is EXCEPTIONAL...hands down the best salesperson I have ever come across in my 30+ years of owning/buying vehicles! She work's hard to earn your confidence and is there to ensure you get the best deal possible. She is friendly, caring, energetic and not afraid to go the extra mile to make sure she delivers the customer service you not only expect, but deserve. I will definitely be back to buy my next vehicle from Bob Utter Ford and will specifically ask for Kenzie when I do.
Great service. Great people to work with. My 2nd truck in 6 years. I ll be back
Doug was great. No hassle sales is what I look for and that s what he delivered!!
Mile Mounce made our experience such an easy/ peaceful one! Everything moved quickly and efficiently. They addressed every concern we had, weren t pushy, even insisted on filling the tank with gas before we drove off. Great car for a great price and a genuinely enjoyable experience!
This is my go to dealership, I have bought my last three cars from them, can't say enough good things about their staff, especially Mike Mounce.
Chris Mitchell worked hard to help me out of a lease and did a great job taking care of the buyout while getting me the truck I wanted.
My interest rate was 0% for 72 Months and was a great monthly price!
3 hour job that your dealership told me I needed the last time I came in a few months ago took 48 hours to "diagnose" again.
Not at all satisfied with the communication. Dropped it off on a tuesday morning at 8 AM. Called to check on the status at noon on Friday three and a half full days after dropping it off and was told truck would be ready that day. Got a call at 4:25 PM on Friday saying the car in front of mine had problems and pushed mine until Monday. Couldn't get the truck because someone had disassembled it, had to borrow a vehicle from a relative to get through the weekend. Needless to say I am less than satisfied with the service I received for a $950 water pump that took 6 days to complete.
I did get a call at 9:25 on Monday morning saying it was ready, after being put in a bind all weekend. Not even an apology for the slow fix.
I was quoted one price and once I got there they started and paused to come and let me know that the price was $50-$60 higher than I was originally quoted. Not cool at all..
The oil change was only $52 and I have a hybrid. Will come back again
I just bought my wife her second car from Mr Ryan Hill in the Bob Utter Family. Not only did we get an awesome deal, and of course, Awesome Customer Service! Ryan got us in and out start to finish with a trade in less than 4hrs. Best car buying experience both times so far! Thank you Bob Utter Team and Ryan. We appreciate y all.
Customer s for Life
I recently purchased a new truck from Bob Utter and It was actually an enjoyable experience and it didn't take long. I really enjoyed working with Kenzie, she took care of me and had plenty of knowledge on what she was selling me. I plan on buying from them again in the future.
Professional from start to finish! It was the easiest and best car buying experience I have ever had!!
Great experience. Kenzie made the process fast and easy.
Farron Whitefield is an excellent salesman and willing to help you find the perfect car for you.
Service was amazing and Austin Rice was a great help.
Not only knowledgable, but also nice!
Only place to get a great new or used Ford.
Will definitely be buying my next car here.
Can definitely find you the right car for your price range.
Once you buy here, you'll never go anywhere else.
Nice used selection if that's what you're looking for.
Everyone should try Bob Utter Ford and ask for Austin Rice.
Farris was our salesman and was always very patient and helpful. We feel like we got a good deal and are enjoying our Ford Escape.
Very pleased with my experience at Bob Utter Ford. Assisted by Brandon King, who was both courteous and helpful. He patiently and thoroughly answered my questions.
They took care of my vehicle problems (it was under warranty) but it took them over a week. They did provide a loaner car.
Got the car we wanted at the price we wanted, quick and easy
Had a great salesman! Johna! It was quick easy and painless. Couldn't ask for anything more. Absolutely amazing
Enjoyed the new facility. The whole team was polite and professional. Pleasant experience.
Roy and the service department did a great job of getting my car in and out during a very busy Thanksgiving week. I m always treated respectfully and professionally.
Very professional. Got a great deal with the help our knowledgeable and pleasant salesperson, Kenzie
We had the oil changed this morning. The service was quick, friendly, and the price was very reasonable. These people are amazing.
My recent experience did not go well. I was misinformed about the work needed on our truck, as well as the time it would take to complete it. Trying to get in touch with the service manager was a challenge because he s spread too thin between both locations of the operation. There was also confusion as to which area would be doing the work on our truck (Quick Lane or service department). I do not like the new set up nor dealing with brand new employees at the Quick Lane area. They lack customer service skills overall and are treating long time customers as if they ve never been in before. I come to Bob Utter because of the relationships and trust built over years. I do not appreciate being treated as a stranger or being given incorrect information about what s needed to keep our vehicle running well. At this point, I m evaluating options for caring for all five of our vehicles.
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