I was extremely disappointed with my experience us...

I was extremely disappointed with my experience using Bob Utter s Service Department.
I made an appointment and took my van in for some warranty work. I was told by rep Jason W. I would get an estimate by the end of the day. I did not get a call back so I called the next day around noon. I was told that the mechanic who was working on my van was out to lunch but that my van was next to be worked on and they were running behind schedule. I was again promised a call by end of business. Again, no call back so I called in at lunch time on day 3. I was told nothing had been done on my van so I told the rep that I would be in later that day to pick up my van. The rep gave me loads of excuses for the delay. When I went to pick up my van, they had miraculously gotten some of the work done and ordered parts for the remaining work.
Since I had already been without my van for days I took it home and I brought the van back when the parts arrived. When I came back I asked the rep to note the huge piece of plastic sticking out from the bottom of the van. He said they would take care of that while they were putting in new parts.
When I returned the next day, the original work had been done but the plastic was still hanging. The service rider said he would tack it in place even though it was clearly torn. I didn t get any paperwork because the tech was still working on his paperwork but it will be mailed to you when he s done ???
I didn t want to bother having them try and fix the plastic and risk going through that mess again.
A month later I realized I d never received paperwork on the repairs. I went and they printed out a preliminary invoice because the tech hadn t closed out the ticket. He holds on to it until he has several and then submits them so he can get a good sized check .
I have no idea what he meant by that but you can be sure I will not take my vehicles there ever again. Their lack of communication and abundance of excuses cost them another customer.