Bob Utter Ford Reviews

Matt in the service department is so courteous and helpful. We needed to check on a warranty on a tire and he fixed us right up.

Great service, trustworthy people. Never pushed me in a direction I didn't want to go, but helped me find the best deal for my situation. Worked with Brent and Kenzi and they were both knowledgeable and prompt every step of the way!

Quick and easy transaction. Everything handled over the phone and almost no wait at the dealership. I've bought dozens of cars and this one was the easiest by far. Thanks Doug.

I had to be towed here because I lost my key while at a park. The service center made a new key and had me back on the road in less than an hour. Thank you!

Doug Mangrum was very helpful and knowledgeable. This was a very good car buying experience

Amazing dealership with amazing people! Matt was very efficient!

Friendly and helpful staff. Took care of business right away. Very smooth transaction.

Quick, easy, transaction. I came from out of state and they were able to get details to me via email before I drove to the dealership. In and out in about 1.5 hours. Mike Mounce was the sales advisor. Thanks!

Stop by for a quick oil change in my F250. Was out of there in less than an hour and for $20 less than the lube & tune place next to the office.

Kenzi and the rest of the staff at Bob Utter Ford made my first car-buying experience fantastic! Thank you SO MUCH!!!

Ryan gave us some of the best service I could ask for. From start to finish, he walked me through every step. Definitely will make another purchase through him! The treatment we recieved was worth our long drive.

I went to Bob Utter Ford to have an oil change. The service was fast and the people are very nice. The service area was full at 9 am, but they completed the oil change within an hour. I would have given them 5 stars, but they didn't ask what kind of oil I wanted. It was morning and I was thinking about work, so part is my fault. I thought about the oil after the service was completed.

Best car buying experience ever. Chris was great! No pressure sale at all! The most overall pleasant experience at a dealership. Malcolm was great To deal with a well. Going back in few weeks to get my husband a new vehicle! Super deal!

Jane was my salesperson. She answered all my questions and helped me understand the rebates and financing so I could choose my best options. I have been a Ford guy for years. My new F-150 has some new options I really enjoy.

I was a little disappointed to see only young techs in the service center. I feel these techs are fully competent to perform a oil change and tire rotation and do great at it. However when we talk about Preventative maintenance we are doing a inspection to 1: upsell services/parts to make the service shop more profitable 2: We are trying to find problems before they happen. This being said a more experienced technician has a better chance at finding potential issues before they happen. Unfortunately that is something that is difficult to train and is something that is more learned by years of experience. I just hate seeing the stigma in shops that oil changes should only be performed by The new guy !

Aside from that the staff was friendly and prompt the technicians worked efficiently and the advisor went over the invoice in detail. You could tell that the employees was trained and managed well! Thanks!

Was a very pleasant experience. Staff was very polite and professional.

I always have an excellent experience when I have my car serviced. The staff is so kind and attentive to everyone. The waiting area is clean and comfortable. I especially like the car wash.

Awesome salesman. Took care of us in a timely fashion. Dont think we should have paid for spare tire and jack after paying cash for new vehicle.

Bob Utter keeps me on the road with fast, friendly, professional service year after year.

I bought a Shelby GT350 Heritage Edition from Bob Utter a few months ago and had it shipped down to Houston. The car arrived just fine, the driver was very professional, and while there were a couple small factory paint blemishes, Bob Utter was very forthcoming and willing to work with me to resolve it. They did not add any additional dealership markup, which was incredibly refreshing and made for an excellent customer experience in my mind at least.

Just wanted to say thanks to Tommy Ellis and Chris McClour for the awesome car buying experience from start to finish!

What a great buying experience. Doug mangrum was a great sales man test drove multiple vehicals till I found the right one! McCormick the finance guy was great as well. Next time I'm looking for another vehical bob utter is where I will be making my purchase

Wonderful experience beginning to end. Everyone was friendly and helpful and we were in and out in two hours! Drove away in my lovely new Kia Sorento and it is the most beautiful car. Love it! Thanks to Adam, Dustin, and Danny for your excellent service!

I have no choice but to give a star but would ABSOLUTELY give them ZERO stars. I came in to get a brush guard put on my 2016 Silverado. I got a quote at $52 per hr for labor with no idea how long it would take. Nobody knew who I needed to talk to in order to complete the work. I figured it out by walking into their shop asking questions. Once they completed the work, the following day I went to pay out and they charged me $73 per hr for 2 and a half hrs. I brought this to their attention and was told by the service manager That s our hourly price and to basically deal with it. I will never ever go back with that kind of disrespect to me as the customer!!!! Worst service department I have ever dealt with!!!!! I have spent thousands of dollars at this dealership after I hit a deer in a previous vehicle. I will drive 100 miles away to have work done from here on!!! Learn to treat your customers with respect and to honor your word and prices!!!!

Awesome service. Go see Tommy! He made it so easy and wonderful.

I can't even explain to you how awesome Matt in the service department was! Chris in Ford was amazing as in empathy kindness and all around perfect customer service! Best car experience ever!

Everyone is so very courteous. They greeted me before I even reached the door. I cannot not say enough about their prompt service.

Friendly, quick, and provide a great value. Synthetic blend oil change, top off fluids, rotate tires, check vitals... All for a very reasonable price. I'll keep going back!!

Excellent service by experienced and caring people.

I had a fantastic experience with this dealership. Was looking for a late model pickup with decent miles at a decent price and found exactly what I was looking for at Bob Utter. Since I live about 45 minutes away, I was able to do all of the negotiating, credit app, and everything over the phone and online. I went in on Saturday morning and they had me in and out in less than 40 mins with all the paper work and everything ready. (They just had to reevaluate my trade in once they saw it in person or it would have been even quicker I m sure.) Talk to Terry. He s the online sales rep and knowledgeable and very friendly! Great place to do business and I highly recommend them to anyone looking for a no-nonsense vehicle sales experience.

I highly recommend Kenzie Avery and the internet sales team. She made it very simple to get the paperwork done and I now have my 2016 Cadillac CTS-V. Incredible car! She also went above and beyond to take the car to Dallas for it to be shipped to Miami!

Highly recommended, thank you!!!

Excellent experience throughout the entire buying process. Thomas was phenomenal.

They are friendly and do excellent work! I would recommend them for auto services.

Fast, friendly service department! They discovered that I had a free Lincoln service, so I paid nothing. It was great!

I have used them for years and have trusted them with repair and maintenance and had excellent results. Roy is very attentive when I called with problems with my Escape late in the afternoon. He fit me in to their busy schedule and had my car fixed the next day!

Jonah made buying a vehicle just a wonderful experience he was courteous knowledgeable and you could tell experienced because he made it happen effortlessly. I would recommend going to Jonah anytime to buy a new vehicle or used. Mary Hendrickson

We purchased our truck from Adam from Bob Utter, A+ Experience!!

These guys are great. I took my Edge in for a part replacement and they totally took care of me, especially Philip. I think they need more front counter help on a Saturday but Jason was doing an amazing job keeping up. This was my first time there, but if I need anything else I ll definitely be back.

I needed to purchase a new key and have it programmed. Like I was told on the phone, it took about 30 mins no appointment needed. The wait area was nice and there were vending machine with drinks and snacks.

Very helpful, always updated me on the progress of service. Even gave me a free car wash.

Jason B. was very nice and helpful. I booked an online appointment but it didn't get sent to their service center but he got me in and taken care of. He has excellent customer service skills.

The best experience I have ever had buying a car! Geoff was absolutely amazing and went out of his way to help me and to make sure that I was taken care of and that I didn t stress about anything! I will forever be grateful for him and for all of his help and I will never buy a car from anywhere or anyone else!

We love Bob Utter! Always the most courteous service and highest quality work at reasonable prices. They make you feel right at home. Ask for Roy!

Jason Busby was my salesman. He helped me get the Lincoln I wanted at the price I wanted to pay. I was very impressed with how friendly everyone was. I would recommend buying from Bob Utter to anyone.

Tommy Ellis, did a fantastic job ! From the moment they contacted me to the moment I left the lot... the team at Bob Utter Ford made the purchase of a new truck seamless and smooth. Especially during this time in which we are at a heightened awareness. I can not tell them thank you enough for you consideration and time getting me what I need at a fair price.

It's a fantastic dealership and the staff were very helpful.

Chris Mitchel worked his butt of to make us happy. He goes above and beyond! Malcom was just as awesome! Malcom worked to get us a great deal and isn t the typical push guy you normally find at a dealership! Really liked the whole experience!

Quick & friendly-Thank you Brandon for excellent service! Oil Change customer for life now!!

GREAT BUNCH OF PEOPLE..WENT OUT OF THEIR WAY TO ACCOMODATE MY NEEDS AND GAVE ME A BIG RELIEF TO KNOW THAT MY RIDE WILL BE ROAD READY FOR MILES TO COME..THANKS TO YOU ALL

The ABSOLUTE BEST! From start to finish Brent Reed & his team made my experience so easy & worked to get the numbers where I needed.

I went to deal with my dear friend Jane. Everyone was eager to have my business and was helpful in every way. Would definitely recommend to anyone wanting a new Ford.

Outstanding service. Roy and the crew went way above and beyond what I expected. Very smooth and professional experience. Thanks to all

KC, Bryan, and Danny were awesome to deal with. Thank you guys for going the extra mile

I had the pleasure of meeting Kenzie Avery only by phone as I was 350 plus miles away but that didn't stop to the quick and effectiveness of getting a deal done, one I knew my car was onsite the process went simple and painless, without a doubt the best experience I've ever had buying a car. Thank You Bob Utter Ford!!

Excellent service, nice comfortable waiting area. The service writers were attentive and courtesy through the process. Nobody wants to stop their busy schedule to maintain a vehicle... take care of your vehicle and it takes care of you , I always heard. Since ya have to .. do it here!

It s always a pleasure from the office personal, if we could get automotive workers to clean hands before entering our New vehicles after their duties would greatly be appreciated, other than that it s a pleasure to be here thank you for having me.

Superior experience here. Friendliest people. No high pressure sales tactics. Just good service and a square deal. Best experience ever at a dealer.

This was a really good buying experience. The staff was respectful and responsive. Jay our sales rep. was patient and not pushy and answered our questions and even helped us to change colors after the paperwork was being processed. I can recommend this Dealer, and more importantly the Bob Utter staff.

We had the easiest purchase ever here! No hassle whatsoever. We had Kenzie as our salesperson and she is so friendly. Left with an amazing new (to us) ride! Highly recommend!

Fast and helpful to my needs to keep my vehicle in good running condition.

Fast, easy, and no pressure. The best of three car buying experiences I've ever had.

Sales person was great and made the whole experience awesome. However the listing for the vehicle said the ac worked and that was only half true the passenger side doesn t get cold and when I asked if they would look at it I got no response.

Bob Utter Ford really worked hard to resolve a difficult service issue. Went above & beyond to fairly implement the final repair.

Many thanks !!!

Terry McComas

Drove to Sherman from Dallas because Bob Utter had the best deal on the used car I was shopping for. Bought a used Toyota from them, and the sales team was superb. After beginning paperwork to purchase, the team had the car cleaned up, topped off with gas and ready to go. Less than an 1.5hr from the time I showed up for the test drive we were driving away with our new car.

Absolutely wonderful. Was not pushed into something I didn't want. Jay Townsend is a easygoing straight forward man and listened to what I wanted. I would recommend him/them to anyone who wants a ford truck.

Very friendly and informative With the problems I had with my vehicle They did everything they could to diagnosed my problem Very happy with the work they did

Excellent service department! Great response the minute we drove up, friendly, courteous, professional and took care of our needs in a timely manner. Will definitely return to the dealership!

The salesperson told us one price for the vehicle but the finance manager put another on the contract. When we talked to the sales manager about it and told them the salesman had told us the price they had posted online, he said he couldn t find it because the vehicle had been sold. We specified that we didn t want any additional service contracts but the finance manager added an $800.00 tire and wheel contract. When we confronted him on it, he said he had told us about it and that he called to have it removed and we should have a credit on our account. It is now 45 days later and the first payment has been made. I called and found out that the dealership had not taken care of the refund as we were told. We called the dealership, were told they would look into it and call us back, then today we received an email that said it had been lost in the shuffle but they would get it processed. Nothing but lies from everyone that we have dealt with and I will not only not recommend them, but I will not buy from them again. Not only did they lie repeatedly, but they do not care about taking care of the problem in a timely manner.

Although I had to wait for appointment for 7 business days, the overall experience was great after I found out what the problem was.

The sales associate was very accommodating and helped with everything.

Wonderful people! So helpful! Easiest truck buying experience I ve had!

Great team lead by Brent Reedy! We had a wonderful experience from start to finish!

My experience at Bob Utter ford was truly great !
Kinsey A. was knowledgable, effient, patient and went above and beyond to be helpful, even helping us pair up our phone. She covered very feature of our new Exployer and was so pleasant . I hope Kinsey gets a raise, as we were "just looking", but decided we needed this new car, without pressure. Thank you Kinsey, very much.

Fantastic experience. Quick. Efficient. Wonderful attitude of all involved

My wife and I knew we wanted a Ford Edge and Bob Utter Ford was one of many places that we looked. Austin Rice was our salesman and he did an awesome job. We got the best possible deal we could on our vehicle and Austin really worked hard to find us a good one. We did our homework, and the deal we got at Bob Utter could not be beat! The entire staff was very friendly throughout the whole buying process, and we couldn't be happier with our vehicle. We will definitely be back for our next one. Great experience!

Jason Weaver is my Service advisor. He is always extremely polite, respectful and helpful. He goes above and beyond to make doing business a pleasure.
Mr. Weaver is a true credit to your department.

I highly recommend Jonah Peter's to anyone that is intrested in purchasing a vehicle.