Bob Burns Blinds Reviews

Very poor customer service skills I usually dont bother giving bad feedback but when you have to pay upfront for a service and the whole process is unorganised and more of a hastle than it was worth something has to be said to hopefully help others in making a decision weather or not to go with St Marys Bob Burns Blinds
I will say that the installer we had was good to deal with but the end product we received wasnt worth what we paid
In speaking with the Store Manager I felt like I was getting no where in making it known that we were dissatisfied with the Product, Quality and the whole process considering the installer had to come out 5 times before the whole installation was complete
Save your money and go else where!!!

Love my new blinds! Janine was v patient and professional with some helpful advice.
Really gives the room some wow factor ;-)

We had a shakey start but BBB came through and have been absolutely fantastic with after installation support. Kath and Peter are fantastic.

Thanks for your wonderful service. Office staff were great, Jason very competent in his measure/quoting and the guys who came out to do the install were efficient. All good - love shopping local Robyn and Jack

Recently had some internal blinds installed by Bob Burns Blinds. Very happy with the price and after sales service.

Impressed with the Bob Burns experience from the moment I stepped into showroom situated on Main South Road. Measure and quote was no pressure and the motorised blinds I had installed look perfect.

I bought 5 custom blinds from BB around 8-9 yrs ago. One small part of one blind broken - new type now & no spare part for my blind - really? Very pleasant staff suggested I try E-bay - very disappointing.

Had one of their sales rep come out to give a free measure and quote, he arrived took measurements was an effort for him to even show us samples and then decided to leave without a quote as he was to busy to do one but was willing to email the quote when he had spare time. Rang their office to complain and also got average service and response and with out an apology So not impressed with his and Bob burns blinds service and will not be using them. Have decided to go through another company. I would not recommend Bob burns blinds at all.

The salesman was good but after you put the deposit down customer service is very bad. Blinds were cut too short so they have to re do them all. They forgot materials for the installation. They have to come several times to finalize the job. We agreed that the color should match but they didn't. Don't recommend them at all.

We're very happy with the service and products we have purchased from Bob Burns Blinds including, a screen door, window screens, roller shutters and a lounge blind. We will definately be using them again in the future.

Recently replaced all our blinds throughout the house with Bob Burns Blinds. Good decision to finally go with BBB on price & service received. Thanks to Kim in sales & quoting & to John the installer for a very professional install. Can recommend BBB.

Difficulty with spare parts supply. However they made an effort.

Extremely disappointed with the service received from Bob Burns Blinds. After ordering our blinds 7 weeks ago and being told they would take 20 working days, we have just received a phone call informing us that the blinds have all been made the wrong size. Cannot express enough how frustrating and unacceptable this is. We went with this company to support local business but if we knew this was what we would be dealing with then we would have gone elsewhere.

Not Happy,

Paid $7000 for our blinds and after 3 years had the side of one come off due to poor fitment, called to get someone to look at it $120 just to come out and pretty much didn't want to know about it.

Went in for a quote gave our contact details and they copied our plans. Missed a call so called back and it was bob burns blinds. Woman on the phone said there was no record of us(despite having just called us). End of story. Didnt apologize or make effort to help get a quote just that she cant find any record of that.

Do your own homework before you go and look well at what you get!

After three attempts at installing a new outdoor blind it has still not been made correctly to the size required, work is very unsatisfactory and incomplete, installation is poor and damage that was previously caused not rectified - all in all not a good experience.

Blinds good but won't use again follow up service when under warranty shocking, we were blamed for the damage when the blind had only been used twice, in the end it was a faulty part which i had to prove to them and then fit and fix my self.

I would honestly recommend this company for security screen doors. I have bought 2 screen doors from bob burns and the professional manner from the reception staff through to shane the salesman who is very good at his job. thanks guys. I will always buy from bob burns.... a very good South Aussie company.

Had a new roller shutter installed by Bob Burns Blinds and it's fantastic! Staff were very friendly, informative and always on time for their appointments!

Karl did my blinds, Russell and Lucas finished installing my phantom screen today. They ve all done excellent work :))) pro and neat. Thanks BBB, good customer service too

Most unprofessional set up I have ever experienced. Ordered a screen door and paid deposit and was told lead time was 3-4 weeks. Got a text message to say all was on track 2 weeks in and then nothing until week 4 when I chased. They then called to say that they'd lost my order and would rebuild but be ready by following week. Morning of planned install (already waiting at house for them) they call to say it's not ready. Terrible service, terrible communication. Would recommend that everyone steers clear!

Had plantation shutters installed excellent job installer was excellent good job good price

Just had our entire apartment fitted with roller blinds from Bob Burns Blinds. They went to great lengths to find the ideal fabric for us, most impressed. There was a problem with the finished blinds at time of installation, but Shaun had the problem resolved in under 24 hours, and I would I recommend Bob Burns Blinds to anyone.
Sheldon.

Shaun and the guys at Bob Burns have been amazing to work with. We were lucky to deal with Shaun, his customers service was fantastic. The installers were very happy to work with our timeframes and the service was impeccable

Venetians cut to wrong size. Poor attention to detail. That was last year.
Decided recently to try again for more blinds and after speaking to staff to arrange quote never heard back. Went elsewhere and noticed much more improved service. Dissapointing to say the least.

We had four internal roller blinds installed in my newly built home, They were really professional and talked us through all the colour and design options. We are really happy with the quality of the product and would definitely use them again.