BMW of Nashville Review

I have to say this was my first experience with BMW of Nashville since my move here from Indianapolis, IN and I was truly impressed with the service and professionalism shown and given from start to finish. Kevin Dittler was my service advisor and he was top notch, I had my front brakes done and there was a rebate for the servicing and he had gathered the information, had everything completely filled out ready for me when I picked up my car, all I had to do is stick it in an envelope and mail it. I noticed he had an award in his area for service advisor of the month for April 2016, it's no wonder. My car is a 2004 330ci but I drove away feeling like it was a 2017, thanks to the entire BMW of Nashville Team for making my first experience an exceptional experience!!!

Bradley Cochran is a absolute gem. His team is wonderful. My technician John explained the issue with my car and verified the repair. The waiting room was very comfy...and Safety was at a premium with all the staff and customers required to wear face coverings. In my time of need they were the best. ...I even got a few things from Bob in the Parts department...Definitely My Dealership...

Service advisor Kenneth Swezea was very helpful in getting me through in a timely manner for my first service appointment with the dealership. Kenneth was very professional and efficient.
Everyone in the service department went out of their way being polite. I booked my appointment online and that was really easy. Love my BMW X5.

Had one of the best buying experiences at BMW of Nashville. My sales rep Phil Castillo treated me like gold and was super attentive and helpful. When I picked up the car they treated me to a "Red Carpet" experience and made me feel so special. It was a refreshing customer experience.

Great experience. It was easy to make an appointment and even though I showed up early they took the car right in. Staff was very helpful and knowledgeable.

Good customer service, but because the indicator light was not on, at the time of service, the reservoir wasn't checked. My steering fluid was extremely low and my husband had to add it the next day. I mention this because I came in due to the light being on a day earlier.

Excellent. Kept me informed and did the work on time.

Working with Ryan and the BMW team was GREAT! I decided to not finance through them which added additional steps in the process. The communication was very smooth and seamless. The team is very proactive and had all the paper work ready to go and sent to my lien holder immediately. When we went to go pick up my truck, we were in and out in less than an hour! Huge thank you to the team, and HUGE shout out to Ryan for making this purchase so easy!

I had the BEST experience! My salesman and the finance lady were AMAZING! They were very attentive to me and handled my purchase with ease and care. I couldn t have asked for a better team!

The staff at BMW of Nashville was very friendly and helpful. I am more than pleased with how they serviced my vehicle. This was my first time to use them and I surely will go back again.
Edmond Davis

Micheal Janka has restored my faith in BMW, from a family of life long BMW owners, I had designed myself to give up on BMWs because of the service rendered but, Mr. Janka took personal care of my car needs... thank you

An absolutely wonderful experience. We were treated very respectfully and they were very helpful. Highly recommend BMW of Nashville

I will say that my overall experience at this place was acceptable. The few problems that I had were as follows. The vehicle that we looked at had a cleanable stain on the driver's seat ( corrected ) . We also found a razor blade lying on the back seat. The salesman seemed to be knowledgeable, but there seemed to be a problem locating the keys to the vehicle. Timing seemed to be a problem because we had a long wait between the salesman and the accountant. Also, there was a discrepancy between what the salesman was saying about the financing , and what the accountant said. Also, no one told us that there was a $599 processing fee. We bought the vehicle and received only one key. Also floor mats were missing (corrected ). We had made an appointment on Saturday to view and test drive this vehicle Monday afternoon . So, I found a lot of room for improvement.

The customer service was great yet again. Jamie, the service advisor was great. The tech showed me all the problems that my car has and shared recommendations on what needs to be repair first.

Awesome professional service backed by numerous years of experience comes together to provide a top notch experience for my Ultimate Driving Machine!
Thanks guys!

Ryan was absolutely fantastic. She understood we were starting our search, and provided multiple prospects over three weeks. She gets Five stars + from us. The only issue, no one told us we had to do maintenance at BMW or the warranty was in jeopardy. If I had known that, I would not have spent so much time looking for a CPO. I generally have a local independent trusted shop do scheduled maintenance, told that would jeopardize CPO warranty. Because this is our daughter s car, we spent the money for the prepaid maintenance. CPO is a racket if you can only have maintenance provided at a BMW dealership.

Sales staff were professional and courteous. Knowledgeable of product and customer satisfaction driven.

My service appointment was handled professionally and quickly. I would expect nothing less from an excellent employee like Karen Gerow. She has helped me many times over the years with the several BMW vehicles that I have owned.

Great dealership! They have serviced my car twice now and have done an excellent job both times. The waiting area is clean and comfortable and the staff is friendly and helpful. They were also very good about giving me updates on the work being performed. What more could you ask for!

Best BMW dealership! Sales manager, Ryan Ziegler did everything he could to do the deal. Highly recommend this place if you're shopping for a New BMW and you don't want to be hassled or misled.

They promote cars on their website at a very low price but it's simply to attract shoppers and try to up2 sale them. The car didn't exist. I will say it was Not the sales person himself. He was very nice. Low pressure himself & we could tell he felt very uncomfortable about it. It took upper mgmt quite a long time to come forth on it and say they don't actually have the car advertised. Ended up buying Jaguar and was much more expensive but they were very honest & forth coming.

As always, I found my service experience at BMW of Nashville to be professional and competent from start to finish. Brad took the time to explain the repairs necessary to keep my car operating at peak performance. The car was immaculate inside and out when the service was finished. Thank you!

best explain bur sitting area is to con-jested while wailing

Hey I want to give a shout to my advisor Brad Cochran at the armory oaks location. Every time I have had service with him, he remains patient and professional with me! Even when I was giving him attitude about my service fees Great service and knowledge about my vehicle..

Prompt and fast
Friendly and personal

Had a non-critical extended warranty issue, brought my vehicle in for assessment & part replacement. Trevor took care of the issue and even had a shuttle available for me during the work. Good experience.

Brandon was very accommodating with us and worked out for us to get a loaner to use last minute. Very appreciative for the help we received.

My first visit to this dealership. I have been a BMW owner for nine years now and I own two. I'm not looking forward to taking the X5 to this dealership. Very crowded and very busy. You are treated like a number here. Every other dealership I was treated like family. I was offered a coolant flush and in the hustle and bustle of it all agreed but when I got home I looked through my records and saw where I had just got it done last two years (recommended every three years) at another BMW dealership. He asked me how my windshield wipers were and I wanted to say I'm paying you $800 why don't you check and see if they need to be replaced. Be warned!

Being a first car buyer.. my exp with BMW of Nashville is very good.. thanks specially to Allison Plude.. She was very helpful through out the process.. three cheers to her and Mr Green for his financial insights. Nice place and friendly people.. thank you BMW..

The reason I am only giving 1 star is because of my service writer Brad Cochran if I could it would be 0 stars. I really hope that I will be able to get a different service writer for my service needs in the future. He even got in my face and yelled at me, he really needs to work on his customer service skills. I would give the Service Manager 5 stars, he is a great manager and quickly resolved the issue.

BMW of Nashville knows how to treat their customers. Tyler especially.
Easy in and out. Real Pros!

I waited for 4 hrs just for an oil change and paid $302! Then they told me the next oil change is on them!! They could ve giving me a discount then for me waiting so long! I drove 1hr 20min for bad service

Best customer service of any dealership I have ever been to! I have been dealing with an insurance claim and the insurance company was trying to make it a nightmare. Kevin Dittler went above and beyond, kept me informed throughout the entire process, and made the process much easier. Thanks so much!

Kenneth was great and the service team performed excellently!

I was looking for a very specific vehicle and had located one at this dealership. I was in Nashville for my son's graduation and decided to stop by and test drive the car. When I arrived I learned it had been sold, but Mark promptly went searching online for another. Surprisingly, one that checked nearly all my boxes had recently been delivered to them. The customer service team made the purchase of the vehicle as painless as possible. Everyone involved was courteous and professional.

BMW of Nashville in Brentwood is spectacular! Not only great car service, but excellent delivery of customer service. Houston Brown was my advisor and he went above and beyond the call of duty. I felt warm, worthy, and special to receive superb car care. It goes a long way to see past the surface and bless a stranger with kindness. I will be back soon to continue to receive excellent service!!

BMW of Nashville is do a great job take care of me and my BMW 530Xi ya'll keep up the good work. Also, there is a Part Specialist @ that location that show Patience, Professionalism, and is a very nice person. His name is "Chase Hosmer"

Besides the fact that the BMW is a great automobile (and we own two of them), Michael Ayers and Jamie Stratman are the service writer's service writers. They are cordial and accommodating, but more importantly, no-nonsense and business-like. When it comes to an investment like the BMW that's a real bonus.
Thanks,
R.T. Williams

After many years with the same service rep, I was assigned a new rep named Grant. He is fantastic. Brandon who got promoted and moved to ATL would be proud of him as Brandon had me spoiled! I am in good hands.

Great place BMW of Nashville always friendly and very professional with the best Tech's. Brandon Burdette is right on top of his job to get you in or work up a loaner if needed. You will be pleased.

I recently had a scenario come up with the service department that could have cost me a lot of money if they had decided to stick with the book. But they saw my circumstance and worked with me and I couldn't be happier about it. There are a lot of gray areas in car maintenance and it's nice to see the corporate side work with the customer.

I worked with Jeph...he kept me informed of the progress and walked me out after the service! I appreciate the friendly professionalism of the staff as they walked me thru the process of what needed to be done on my car. Overall, very pleasant experience.

Got me checked in quickly. Quickly identified an additional repair that was needed on top my my scheduled service. Finished on the agreed time and pricing. Would recommend. Grant was a pleasure to work with.

Purchasing a vehicle with Mitchell, my Client Advisor, was a great experience. Helpful, kind and knowledgeable!

This was the first time having our X3 serviced at this dealership. The experience couldn't have been any better. Karen, our service advisor did an outstanding job. I will definitely tell others of this amazing experience.

Tim Bell was so great to work with! Very patient, kind, and willing to answer every question I thought of. He was very thorough while describing the car, it's features, and safety features! Thanks Tim!!!!

Had an excellent sales experience with Michael Ayers. Respected my time and was very direct with pricing.

As always, excellent and timely service. Tyler is the best!

The best experience that I have had when dealing with a car dealership. The staff was very friendly, and professional. I will buy again from BMW Nashville. And my vehicle is awesome too!!

The worst customer service ever I've witnessed in my life.They ruined my credit and at last they said they couldn't sell me the vehicle.

Scheduling was easy with Jessica. And Brandon was right on time and had everything done timely. Always stays in touch during service and let s me know what s going on. Great experience.

Ben was very helpful, answered all of our questions, and was able to get my son and I out the door in no time at all. The financing was easy and quick as well. Highly recommend!

The staff there is always great!!!! Thanks for taking care of my Beemer

I bought my BMW from BMW Nashville from comfort of my home through online. I was not comfortable buying a 40k car online but team at BMW made it very comfortable and easy. Sales person Michale Ayres was very patient and very knowledgable so as the finance person Steve Handcock, they answered my question patiently. They have given best car buying experience ever. I bought 3 cars before and this is the best experience i had without stepping in to the dealership. Keep up the good work Michale and Steve

Had a question for finance and was told to have a seat someone will be with me shortly I sat for 30 minutes no acknowledgement or anything . Even the service lady was rude I m never coming back to that BMW again.

I have had the most absolute awful experience at this location, my wife took her car in for a diagnostic because her dash kept cutting off while driving and it was scaring her. Come to find out it was a recall because of a manufacturing defect, all she wanted was the vehicle fixed. They recommended that she change her oil and she told them no for all the extra additions that they were recommending. They told her that it would get taken care of inferring that no charge would be added and when she picked the vehicle up a week later she had over $300 in charges for an oil change and some carbon fiber vinyl being removed from the vehicle. If you don t have much knowledge about vehicles do not take your vehicle here. I will never recommend anyone to buy from here or take here to get serviced. Very disappointed with my experience.

Salesman was awesome, service after the sale was not so great.

We had David as our salesman and after we told him what we were looking for he showed us the lot and really took his time with us. We bought a Ford Edge, 2012 and bought an extended warranty because there were already 60k miles on it. We ended up trading the car in after a few months because of some major issues that ended up not being covered by that warranty. I called the finance department to get the prorated portion back. It's been 4 months and I can't get anyone to update me on the status of my money or anyone to return a call. Super disappointed.

Jeff was fantastic to work with, friendly, organized and knowledgeable. Mike from finance was easy to work with and helped us find the best arrangement for our family. Those two are a dream team and made this our best car buying experience ever!!! Thanks guys!!

Great place to shop for your next BMW. The facility is incredibly awesome. Great salespeople to work with and I enjoyed the technician that comes out and demonstrates all the features of your new BMW. I would advise all yo just please check your paperwork before signing. I was overcharge by $1000 over the internet sales price and after more than 2 weeks, still working to resolve this issue.

Execellent work performance from the staff of BMW of Nashville. Thank you Michael Janca and Karen for you outstanding support and caring attitude .

They sold me a fine used truck this last Saturday. I won't name names, but they pulled the wool over our eyes on permaplate protection for the vehicle, applied it to the car with tricky false consent, and charged us an additional $500 for the product. Sales told me to talk to financing about removing the products because they were optional. When I got back to financing I was told sales had me sign for it. This is why people don't trust dealerships. This is almost a week's paycheck for me. Happy with my purchase, just not sales and financing.

Had some issues with my last service appointment. Prices seemed excessive compared to other dealer quotes, paid for $200 recommended service and at payment found that $64 of the price was to reset service lights. Special on oil change was not communicated, had to find it on web while researching other charges. Not what I expected from this level of vehicle ownership.

I received excellent service on my 750Li from Kenneth and BMW of Nashville! I was in town on a girls' trip (I live in Memphis) and had the horrible luck of getting a flat tire which actually ended up being a (much worse) cracked wheel. He was sympathetic to my situation and understood that my car issue was disrupting my vacation. Even though I came into the service department unnanounced and there were no loaner cars available, he had my car fixed quickly and made it possible for my friends and me to have lunch while we waited. While having car trouble on my trip was far from enjoyable, Kenneth and BMW Nashville did a great job making the repairs go as smoothly and quickly as possible!

After 20 years, I have never been disappointed with BMW of Nashville

After today, I am a lifelong BMW owner . BMW of Nashville went above and beyond to help me with a very unfortunate issue with my X3. Michael ( the service manager ) was awesome to work with! I am truly grateful for their help ! I recommend working them them 100%.

I wrote a review a few days ago but I think Google may have deleted it. Anyways I cant say enough great things about this place. I came in to buy a USED jeep and Omar provided EXCELLENT service. (Even though I felt like I didnt belong there with all the expensive BMWs lol) I'm so happy I came in and purchased my jeep. Michael Green was the financier and he was so nice and informative about everything I asked him. I was not pressured into buying anything and Omar was very direct and honest about all the vehicles. Great team thank you for my car!!

Great service experience. Very thorough and done quicker than expected.

I am writing this review to share how disgusted I am with the service department at BMW of Nashville. My mom leased her 320xi from BMW of Nashville in May of 2014. Shortly after taking delivery of the vehicle there were a few problems, one being that the TPMS light would keep illuminating indicating that one of the tires had low pressure. Each time she would take the car in, they claimed to check the tires for punctures and told her none were low or had any punctures even though one of the rear tires would lose pressure over about a weeks time. Now this week the car was taken in for an oil change and of course the TPMS light being on. This time she was told that there is a nail in one of the tires and that she needed to replace all 4 tires due to them being worn out. The car has just over 20,000 miles on it at this point and the tread on the tires is no where close to being worn out. I work professionally as a mechanic for another manufacture and am shocked at how unprofessional the service department is at this dealership. There is no excuse for trying to take advantage of someone and sell them services they do not need. The level of customer service that should be delivered as a BMW customer is far from being achieved at this dealership.

Deal with Mike at service and Mike freeman and Chris McClain at Parts department, great guy , excellent service. If u need help for service or parts go see these guys .

I recently bought a car from BMW with Michael Wade helping. It was a great experience from the beginning to the end.

Spent the whole afternoon negotiating the price and waited for an update to be told it s sold.... why waste my time? Zero respect !

Very professional atmosphere. Receptionists answered phone quickly, got the quote quickly, both sales agents (David and Adam) were efficient and courteous. Adam was exceptionally nice to drop the car that I purchased at my home, he had a ride back to BMW.

The visit was amazing. They had the car I wanted to look ready to go for me. And the staff was super friendly!

Superior customer service! Grant was my advisor, and I cannot say enough about his kind demeanor and concern for excellence!!!

Excelent:
Jack Moynahan

After much research for a first car for my son, the selection and prices of this BMW Pre-owned in the 100 Oaks area of Nashville (a Sonic Automotive owned dealership) were head and shoulders above other dealerships. Ryan DeWolfe was great to work with on being efficient with the paperwork to create an early birthday surprise. There were a few follow-up items that I presented to Ryan and her team. They were extremely responsive to my questions and my son loves his gently used vehicle. I'd definitely recommend working with Ryan and look forward to purchasing another vehicle there soon.

Service advisor was extremely helpful in providing options for all of the services my car needed. I selected what I wanted and they got started right away.

Service manager seems knowledgeable and straightforward and is good with follow up - well above average for a dealership. Service advisor is Karen Gerow was pretty good also.

Took my car to BMW Nashville and AJ helped me out. My car needed a part replaced and AJ was very professional and was able to provide a time frame of when this would arrive and be completed. I was given a loaner vehicle for about a week which did not disrupt my daily routines at all. Quick and easy! Thank you AJ!

I went to BMW of Nashville and was instantly greeted by an associate. Mitchell Pope took time to listen to what I was looking for. He didn t pressure me to look at several cars and did not show me anything that was out of my price range. He understood my concerns and was able to address any concerns I had. Once I selected the vehicle I wanted the process continued to be smooth and efficient. Everything was handled with ease and l felt heard, valued and treated as if I was buying the most expensive car on the lot. They even checked in with me the following day to make sure I was pleased. Everyone I spoke with was kind and greeted me with a smile. I would definitely recommend seeing Mitchell Pope at BMW of Nashville on Armory Oaks Dr. The Customer Service surpassed any I ve ever received at a dealership. Oh, and I m loving my new vehicle!

It was easy, straight to the point and fast. Amazing.

When I purchased my CPO vehicle, we were repeatedly told it would just be 15-20 minutes, then after an hour, would be told the same thing. The service was pitiful. After 3 hours I finally got my car (I drove 8 hours to be there, they knew I was coming, knew I was out of state, but still weren t even slightly prepared to sell me the already agreed upon car at the already agreed upon price)
I was willing to brush that aside because I was happy with the car
Then, they gave me 30 day tags and told me the title company would contact me to get me the title.
25 days later, I call to ask why no one has contacted me and they inform me that the title company has a 30 day turnaround. But my tags expired, so that had to be extended
Now, the title company finally contacts me and tells me I have to have it inspected, which is true, but I told them I have to have the title to do so, which is what they require. After having to explain that, they tell me my title is at the inspection location. I told them I needed it, but they insisted it be there. I get there, wait in line for an hour, just to be told that not only is it not there, but that they do not accept titles via mail, and that any newly purchased vehicle the title has to be sent to the purchaser (ME) like I said originally
This has been the most ridiculous cluster I have ever dealt with. I won t be purchasing a BMW EVER again, and certainly not from BMW of Nashville