Nick W

Review of BMW of Nashville

I am writing this review to share how disgusted I ...

I am writing this review to share how disgusted I am with the service department at BMW of Nashville. My mom leased her 320xi from BMW of Nashville in May of 2014. Shortly after taking delivery of the vehicle there were a few problems, one being that the TPMS light would keep illuminating indicating that one of the tires had low pressure. Each time she would take the car in, they claimed to check the tires for punctures and told her none were low or had any punctures even though one of the rear tires would lose pressure over about a weeks time. Now this week the car was taken in for an oil change and of course the TPMS light being on. This time she was told that there is a nail in one of the tires and that she needed to replace all 4 tires due to them being worn out. The car has just over 20,000 miles on it at this point and the tread on the tires is no where close to being worn out. I work professionally as a mechanic for another manufacture and am shocked at how unprofessional the service department is at this dealership. There is no excuse for trying to take advantage of someone and sell them services they do not need. The level of customer service that should be delivered as a BMW customer is far from being achieved at this dealership.