Dylan Queen

Review of BMW of Nashville

When I purchased my CPO vehicle, we were repeatedl...

When I purchased my CPO vehicle, we were repeatedly told it would just be 15-20 minutes, then after an hour, would be told the same thing. The service was pitiful. After 3 hours I finally got my car (I drove 8 hours to be there, they knew I was coming, knew I was out of state, but still weren t even slightly prepared to sell me the already agreed upon car at the already agreed upon price)
I was willing to brush that aside because I was happy with the car
Then, they gave me 30 day tags and told me the title company would contact me to get me the title.
25 days later, I call to ask why no one has contacted me and they inform me that the title company has a 30 day turnaround. But my tags expired, so that had to be extended
Now, the title company finally contacts me and tells me I have to have it inspected, which is true, but I told them I have to have the title to do so, which is what they require. After having to explain that, they tell me my title is at the inspection location. I told them I needed it, but they insisted it be there. I get there, wait in line for an hour, just to be told that not only is it not there, but that they do not accept titles via mail, and that any newly purchased vehicle the title has to be sent to the purchaser (ME) like I said originally
This has been the most ridiculous cluster I have ever dealt with. I won t be purchasing a BMW EVER again, and certainly not from BMW of Nashville