Baxter Ford (formerly Performance Ford) Reviews

Simply amazed by John Carnes at Baxter Ford. Leasing my car with him was the best car buying/leasing experience I have ever had. I will definitely work with him again!

Andy Pinneo is easy to work with. Great help!
Will do business with again!!!

Worked with an excellent salesman named Marques. He did a great job getting the deal I wanted on trading in my truck and purchasing a 2015 Ford F-150. He also went above and beyond helping me get 2 minor issues resolved with my new truck purchase. Very friendly and not pushy salesman. Was a pleasure to work with.

Today I went in and walked out with the keys to my new 2012 dodge avenger ! If it wasn't for salesman Steve Sauter, I wouldn't have this vehicle. I found it on the Web site I sent a message about the car and it was up front waiting for me to look at the very same day. The test drive was great. Every person I went through today were great. If you need a new car, definitely go to baxter ford in Omaha and see Steve !!

A huge shout out to Dustin Horton for doing such a great job in getting me the deal I needed to purchase this awesome F150 -- Thanks so much to everyone involved in the entire process!

Our salesman, Rod, was great to work with. We'll definitely be back when it's time to get a new car.

The sales man Rodney BATES was absolutely amazing and thanks to Jacob too Bird

Matt and Jake are the best! They provided me with a great car with a great price and the most efficient service anyone could ask for! If you're looking for a new or used car, this is the place to go!

I had bought my Ford Fusion from this dealership. Scheduled oil change and tire rotation ahead of time. After waiting 2 hours only thing done was oil change. Then guy comes out and wants to charge more and take more time to do tire rotation and other things. Would not recommend this place or ever return. No care or respect for customers time!

********Follow up to the review above. Was able to speak to some about my experience. Was told I would get a call to schedule appoint to due what is need to remedy the situation. Over 30 days later and nothing. Wife called back up to schedule an apt to have my vehicle looked at and repaired and was told it would be till end of June or some time in July to get it taken care. ****** This place is the worst I have ever experienced. NEVER NEVER NEVER GO TO THIS PLACE!. no care for anything. only care about money. EXTREMELY Disappointed in Ford and this company.****************

John Carnes helped us today with our purchase with a 2014 Titanium Ford Escape. He was very helpful and knowledgable about the vehicles as well as details. John was very personal and made sure we were purchasing a car that fit us and our needs. I would recommend him for anyone out there looking for a car and a salesperson that will deliver!

I was assisted by Russell Underwood, he was very courteous and extremely knowledgeable. A true professional would what to be assisted by him again. Thank you for your great staff and for hiring professionals such as Russell Underwood.

Heading back to Arizona. Needed car serviced before trip. Went to quick express around 330. Was out and on my way in less than a hour. Loden was my service advisor and was exceptional from start to finish. Very very impressed with this dealership.

Bunch of liers , I bought a f150 some years a go and paid for all the extended warranty and under lainment and RUST PROTECTION this last one they told me the soon you see any rust you just bring the truck and we fixed no cost no matter a long you have the truck ( life time warranty).
Now my truck is full of rust I been trying to get some to get me any answers, but no luck!!!

Purchasing my Ford Edge was a great experience thanks to Jackie Mulligan! She was beyond accommodating. I will definitely be back in the future!

After awhile negotiating, they finally got my payment where it needed to be. Awesome work guys.

I recently purchased a car from Baxter Ford, specifically from Tim Kennedy. Tim was more than helpful making sure I picked a car that was going to suit me for the long term. Buying a new vehicle can be overwhelming and stressful, Tim put my mind at ease and made me feel comfortable throughout the whole process.

My experience was so good with Tim that when the time came for my fiance to get a new car we went back and leased a brand new Ford Fusion. We'd never leased a vehicle before and Tim did a great job of helping us weigh the pros and cons so we could make a well informed decision!

I'd recommend Baxter (and Tim Kennedy) to anyone looking for a new vehicle, he's a true professional!

When we were looking for vehicles we stopped at Baxter to compare before purchasing from another dealer. Kevin Putnam was very quick and effective in figuring out all of the numbers without pressuring us in any way. We went back 3 more times working with many of their employees and they were ALL great. Two things that stood out to me were: 1. They did not bad mouth any other dealers to try and earn our business. 2. They worked to get us exactly what we wanted very quickly! Based on our experience I would highly recommend Baxter Ford West Dodge.

Service department is always kind and easy to deal with.

Tim Kennedy, Was the greatest Fleet salesman ever.

Thank you so much Baxter Ford

Unbeatable experience. Ray Mitchell is the man. He was polite and honest while also willing to work with you and his team to get the price to fit your needs. I bought my Explorer from him and has been willing to answer every question I have regarding it even after the sale. He really cares about what he sells you. I couldn t ask for anything more from a dealership. If you are in the market, head out there and ask for Ray. I would recommend him and this dealership to anyone I know.

Our sales person Dustin Lair did such a great job helping me find a new car after totaling mine!! He was informative, chipper and all around fun to work with. My finance manager, Chloe was also very helpful with explaining everything to me and working hard to get me approved. I can t thank the staff at Baxter Ford West more for everything they did for me. They made the car buying experience so much fun and easy!! Definitely a customer for life!!!

We had a great experience getting our new Explorer at Baxter. We were very specific in what we wanted to purchase and exactly what we wanted to pay. Ryan Flynn and Bill Jackson had everything setup for us and it was a very smooth transaction. There was no hassle at all and it was one of the best car buying experiences we have had. We will be going back to them for future purchases. Thank you!!

Evan Tricker introduced himself as I strolled the lot, awaiting my wife's 2021 Bronco's oil change. I bought the 2020 Eco Sport SE, to replace my 2013 Honda Civic. I am very satisfied with the entire sales process. Evan is the epitome of customer service that keeps me returning to Ford for all of my vehicles.

Ronnie is great to work with! He and his sales team worked hard to get me exactly what I wanted, and within my budget.

Scott Orrick (probably spelled wrong) and Chip Kinder were AMAZING!!!

Not annoying or obsessive.
Super understanding and flexible
Personal but not over barring. Just enough to meet your needs.
Highly recommend

Was a pleasure working & conversing with Ryan Bob & Ronnie. We were able to negotiate to a deal both they & myself were comfortable with. Great people to work with & great service.

Sales rep, Bob M was AMAZING. Literally told him what my wishes/wants were over the phone before ever meeting him in person and within 45 minutes my dream car was found.

Financing with Andrew was heaven! No scare tactics or pushing to purchase extras was involved. Everything was explained down to the last cent and made me feel more comfortable when buying a new vehicle than ever before!

Excellent job Baxter!

Honestly, I was hesitant to bring my car here for service. I was having issues with another dealership and was fed up. But, Baxter quickly resolved my issue and treated me a lot better! I definitely will go back for my future car needs.

Big shout out to baxter ford west dodge, I was helped by Matt Everland and it was a great experience and very efficient! Would highly recommend to anyone looking to by ford in Omaha

Medhi and rico was amazing. I got a nice car at my budget. I Will recommend baxter if you are looking for a nice car without the pushy car sales men.

Tyler and Dustin came though when my circumstances were limited. These guys are great thanks again Baxter. This car 5 from you!

I went to school with Salesman Kevin Putnam. He has always been hardworking and very intelligent, he will make your car buying process a breeze.

My experience with Kurt Rinke & all other parties of the team I interacted with during my pre-used car purchase was outstanding. They all treated me with respect & gave me a good deal on my purchase & trade in. I definitely recommend you to visit them when considering a purchase.

Great car, great price, from great people. Abel Thomas was awesome and I will be telling friends and family to ask for him next time they are looking for a vehicle.

Excellent, low key, to the point service. Dustin and Chauncey helped me find the vehicle I was looking for. In fact they put me into an F150 that exceeded my requirements at a comparable cost. Andy and Brett, the after market guys were expedient, pleasant fun to work with. Kurt in financing was great. I've worked with other dealers - these guys have by far been the most fun and efficient to work with.

Tyler was great! Got me the car I wanted that was safe for my daughter and I! Helped us with the price and answered all of our questions!

Beautiful experience!! We were even called in to sign a better monthly payment plan. Everyone is so kind! Very satisfied with our Ford F150 ! First time truck owners. Y'all rock! Thank you

Brody M. was very helpful, ended up buying two cars while we were there.

Big tip of the sombrero to Lukas O'Keefe and the staff at Baxter Ford. Exactly the truck we wanted at the price we wanted to pay!

Update 4/22/2021: Got oil changed, still not a good experience. Will reach out to management with my poor services this time.

First post: Poor communication with services and recalls.

Fast and Easy. Robert Byrnes was great to work with.

We purchased our new truck yesterday!!!! I don't think that it has really sunk in for me yet! Dustin Lair was our sales person and was AWESOME! He was all about US and only US! The whole experience yesterday was just great, no pressure (we even left to go look at another maker of vehicles and came back), just hands down an awesome experience... actually the best experience Darren and I have ever had at any dealer. Shout out to Sandi Koch who made the financial part of the process actually fun (we laughed so much)! I would recommend Baxter Ford on West Dodge to ANYONE... look for Dustin, he will be the one you want!!!

When I first got the email about being eligible for a unique upgrade on my current lease, I was a little hesitant to do it but decided to send an email with my questions. Carmen Jensen replied to me immediately and put my mind at ease about seriously considering doing the trade. She was also very helpful in my checking out the insurance cost by emailing a VIN to my agent so they could accurately quote it. When my Husband and I decided to do the trade, she told us to talk to Ryan Flynn. He was a pleasure to work with being very helpful and advising us of our options. We ended up choosing a 2015 Ford Edge which we are so happy with it! I also want to mention Patrick Fischer, our finance man. He was very knowledgeable and a pleasure to work with as well. Thank you Baxter Ford!

Salesman Kevin Putman was awesome. This was our first time buying a brand new vehicle, and it couldn't have been more enjoyable. It was certainly worth the drive from Council Bluffs to West Omaha. We did our homework before buyng, and Baxter was the winner. We love our new truck. Thank You Baxter Ford

Five Star treatment from start to finish from my sales consultant "John Carnes". What a GREAT guy, he answered all my questions and worked with me on my trade-in, incentives and overall price. I had an awesome experience and Baxter Ford has gained a customer for life. I love my new F-150!!

Thank You John

Kirstin and Rod Miller: Elkhorn, Nebraska

Kevin Putnam respects all people, regardless of race.

I previously purchased a vehicle from Baxter Ford with the help of Ryan Flynn who was a huge help and made the buying experience great! He followed up to make sure everything was going well with the vehicle and solved any questions or problems we had with no hassle.
Today I went back because I'm trying to sell a vehicle and I dealt with a Matthew. I wish I would have gotten his last name but I did not. Even though I could not make a deal with then today, Matthew was very helpful and polite in the offer Baxter gave. He tried to help find me something to trade for, but they currently didn't have what I was looking for.
I've always had a great experience at Baxter Ford and would definitely go back for future vehicle needs.

This is a story about a dealership taking advantage of my elderly grandma. My grandma purchased her dream car from this dealership, only she drives it and she only puts on about 4000 miles a year and insists on having it maintained at the Ford in Omaha she bought it from, which is an hour drive for any sort of maintenance.
This all started when the car needed a new strut? Or something like that. We scheduled the appointment over a month in advance under the pretense that the car would be dropped off first thing in the morning and completed before the end of the day. We made family plans to visit the Omaha Zoo and make it a day.
10 hours after dropping off the car we have head nothing from the mechanic at all, we call thinking it should be done and we should leave the zoo. Nope. They literally didn't touch it all day. They didn't have any rental cars either only SUVs, which my 70 year old grandmother has never drove before. So I had to drive her home, and she drove back to Omaha by herself 3 days later with great discomfort in an unfamiliar vehicle type.
Here's where it starts to snowball. The car was returned a short while later for some airbag recalls. My grandma tells me after getting home that her power seat up and down is broken, makes a horrible clicking noise. I called the dealer to set an appointment to replace the 1 gear for her seat. She gets there and they send her home again without fixing anything, because they need to order the part, a part they should have already had because they knew what they were fixing.
Unfortunately I can't attend with my grandma all the time, and when she went back the second time for the power seat it got really ugly.
They told my poor grandmother that the extended warranty she had bought for her car suddenly was expired and no good anymore.
They also told her that the entire seat, rails and all was necessary to replace, almost 2000$... 10% of the cars total value for a stripped gear in a power seat that other people have replaced themselves. A bold Faced Lie. Taking advantage of an elderly lady that dislikes confrontation... who was considering buying a newer Mustang with more advanced safety features in the near future.

Her trust with Ford has been eroded to the point she wants give up her dream car. I wish Ford would make it right. But the dealership at Baxter has been awful with it's customer service and maintenance. I'm of the opinion someone there deliberately abused her power seat up/down function. My grandmother's car is in pristine condition, absolutely nothing should be wrong. It seems there is always a new problem after they fix the one before. With the way my grandma treats her car, none of this should have been.

Most recently her Mustang returned with an extremely rough idle that shakes you from side to side like an old big block. It's a V6 that usually purrs like a kitten. So now the car is currently been fixed by the local mechanic and no longer a Ford dealership.
I wish Ford would step in and do something right when a dealership is abused a loyal customer...

I worked with Jake Schwarck, I have to say that he was awesome. He told me from the stsrt that he would help me get into a new car. He made the experience very easy. I drove away in a new lease. He did an excellent job. Thank you. I would recommend him to any one that thinks they cannot afford to drive a new vehicle.

Great experience with Baxter Ford West! Who knew buying a car could have lots of laughs and great fair pricing due to amazing staff!! Jasmine, Matt V, Matt Farrell (mgr) Andrew, Ambrose and Mike! Thanks Baxter!!!

Not your typical car dealership. Very understanding and willing to go above and beyond. Russ, Sandi, Patrick, and Andrew are all amazing. Russ was a very honest salesman, no lies or gimmes. Will be back for my next vehicle. Seriously. Go check them out!

When negotiating I was told pick a crazy number I was willing to have as a monthly payment. I did and they offered a payment that was $2.00 more than I was willing to pay. We shook hands and it was a done deal!

Good atmosphere and friendly staff. I was in and out very quickly.

Best in service and customer experience.Thank you for treating us with quality and respect.

Russell Underwood is a very professional associate. A real asset to the Baxter team. He was knowledgeable and courteous with myself and my family and made the car buying hassle easy and stress free. I will definitely by my next car from him again.

Really excited to drive the 2020 Explorer XLT and thankful to have worked with Bob and Ronnie. Very accommodating and responsive to our questions and needs. Highly recommend!

Jake Schwartz is a great salesman. Has helped me and my wife with varying things at Baxter Ford West Dodge. I definitely will recommend him to my friends and family.

Had a great experience purchasing a new truck from Baxter. Our salesperson Ambose Lurks was so down to earth and honest. He worked hard to get us the best deal and has the best sense of humor. Highly recommend him. Baxter was great to deal with as well.

Absolutely the best car shopping experience I have had. The whole staff was extremely friendly and kind. Rod helped me find the truck of my dreams and I couldn t be more thankful. Definitely would recommend this place.

Great experience with this place, had some awesome and very friendly help from Russell Underwood. He acknowledged me immediately and was there to help me with every question i had for him. Great place, 10/10 will be coming back.

Great job. Worked me in at the end of the day and still washed the car!!!

My wife and I had a great experience with David Brock. He did a great with helping us find the pickup that we wanted. Jason Foresman also did a awesome job as well. We'll be going back in the future

Very courteous sales staff. After shopping at several other dealers no high pressure sales. My next purchase will be here

Service was done in a timely manner everyone I dealt with in service and sales was friendly and profession. Thank you for the great service

Scott Orrick and Jodi Knowles did a great job of helping us with
the purchase of our new explorer with 5 star service.

Very nice people they work with everyone and are very friendly. Me and my fiance are gonna be coming back to buy a used truck and can't wait to work with them. We talked with Dustin today and he was very friendly

Recently bought a used car here. Sam Coughlin took the time to understand my needs and find a car that was perfect. He was straight forward and consistently followed up over the several weeks it took to find something.

I would highly recommend Baxter Ford and especially Sam to anyone looking for a car!

So I showed up to have my oil changed & the routine checkup, waited for almost 3 hours, just to be told my car wouldn t even be able to be seen. I understand that they were very busy that Saturday, but I felt like someone should have come inside and given me an update before I waited 3 hours.

Excellent service. I travel 60 miles to Baxter if I ever need any help because of this.

Called to get 2 tires fixed. They said to just come in. Got there at 11AM one tire was easily patched the other needed to be replaced. Ok so they told me 1-2 hours and will be good to go. He didn't offer a loaner car or a ride. I finally asked him at 2:30 how much longer he said the tire wasn't even there yet! No heads up I finally asked for a car, he didn't think there was any available. So my only day off this week was spent in the waiting room for 4 1/2 hours to fix 2 tires. Was very disappointed. I have been there before and have never been disappointed.

Thank you soooo much Baxter Ford for the great service you provided while I purchased my new truck!! Earl was very knowledgeable and didn't push me into something I wasn't comfortable with!! Jason was great too...as well as the lady in the office next to Earl (sorry, don't remember her name)!! I would definitely recommend them to my friends and family. Thanks again!!

Went car shopping on Saturday, we stopped at a dealership called Internet Car Sales and looked at three different Ford Explorers (all three complete trash vehicles).

We drove over to Baxter Omaha West and immediately were greeted by Rodney Bates. We told him our price range and what we were looking for. He did he very best to find us a Ford Explorer but we saw a Jeep, test drove it and fell in love with the Jeep. Rodney Bates didn t come off pushy like some sales people can be. He listened to everything we had to say. Didn t rush us out the door. They are lucky to have a sales person like Rodney Bates.He was very helpful. We would definitely recommend Rodney to any of my family and friends! Would give him 10 stars! Thanks again Rodney

I had a great car buying experience here! Grant Wilke was very knowledgeable and easy to work with. I love my new car! Thankful for such good service!

Donovan was so great in helping my wife and I pick out the new Ford Edge. He was honest, knowledgeable, and very thorough without being too pushy. We would definitely work with him again!

Dustin Lair was very friendly and helpful. We'll be back soon! :)

Had a great experience working with Ron Archer and Baxter Ford on a new lease. Very helpful throughout the process and have every reason to believe the same will be true throughout the duration of my lease.

Ted Monte did a great job getting me into a pickup.

Kyle helped me out. He was extremely helpful and made my experience great.

The salesman was Ron Archer. He was great. He explained everything and anything. He showed me how everything in the vehical worked. He took the time with me to look at many different cars with many different options to find me the right vehicle. Most salesman don't do that. I would highly recommend asking for Ron Archer.

Go here!!! We were on a road trip when our car had some problems. Everyone was beyond friendly and made our experience much more enjoyable. Not only did Matt and John go out of their way to stay late and get us on the road as soon as possible, but from the time we sat in the lobby, Cameron was an absolute DOLL. Ambrose and Lynn also made our day with how friendly and personable they were. Awesome staff and great work!

Dustin was very helpful! He listed to what I wanted and I walked out with a new car for my wife. Thank you!

My wife and I had a very pleasant experience with Baxter Ford West Dodge. Our sales representative Matt Eveland was the deciding factor when we ultimately decided to purchase our F150. We shopped for our F150 over a period of several months and worked with several Ford dealerships in the area to find the truck we wanted at the best price. Ultimately it was the service Matt provided that solidified our decision to purchase from Baxter.

Called to get 2 tires fixed. They said to just come in. Got there at 11AM one tire was easily patched the other needed to be replaced. Ok so they told me 1-2 hours and will be good to go. He didn't offer a loaner car or a ride. I finally asked him at 2:30 how much longer he said the tire wasn't even there yet! No heads up I finally asked for a car, he didn't think there was any available. So my only day off this week was spent in the waiting room for 4 1/2 hours to fix 2 tires. Was very disappointed. I have been there before and have never been disappointed.

Wonderful staff and service. I drive past two dealerships to get to Baxter Ford and will continue to make this drive every time I need service.

All the staff at Baxter Ford West Dodge are great! They were so welcoming when I first arrived. I wasn't swarmed like at other dealerships. I got the pleasure of working with Joe Luellman. He talked me through the whole buying process and was never pushy. He asked me what I was looking for and made sure I was content with everything. He honestly went above and beyond to help me purchase my brand new vehicle! I would definitely recommend Baxter and Joe to anyone and everyone! His manager was very easy going and great to work with! I also had a great experience with Andrew Fauss the aftermarket manager and with Kurt Ranky. This was honestly one of the best car buying experiences I've had! Keep up the good work!

Car I bought was on a really good condition, it was a fair deal, but I having to wait forever to pick my car up, I am here at dealership waiting for to get the paperwork done holding the check and it's taking forever...

If I could give 0 stars, I would. But Google requires that I give 1 star. I missed the deadline for Ford's off of 0% interest on a new vehicle for 60 months by one day. I accepted that and was still looking at vehicles. But I said I wanted to wait until their next 0% promotion. Jon replied and said that they would just back-date all the paperwork so that I could still get the deal. I told him on the phone that I wasn't interested unless we could make that happen. He told me that they could 100% get me that deal. I was skeptical because I told another dealer what Baxter was doing and they said that is illegal and it was just a trick to get me to come in. Well, I gave them the benefit of the doubt even though I told them word for word "I just want the truth before I make the drive, since it is 45 minutes away". They promised. I show up, Jon stages a "phone call" with his manager saying they can't honor it. Then on top of that, the car we agreed a price on, they said they couldn't give that price anymore and jacked the price up another $1,200 on top of not getting 0% interest! Please do yourself a favor and don't go to Baxter Ford. Go somewhere that values their customers like Anderson Ford in Lincoln. I will never go back to Baxter and am embarrassed that I didn't listen to people telling me they were scum bags!!

The rep I worked with was very friendly. My biggest complaint is that the listing online for the truck was very inaccurate and dishonest. It listed optional features that the truck definitely didn't have: remote keyless entry (it has manual locks and windows), CD Player (it has a cassette), Aluminum Wheels (they are rusted steel with a plastic cover). They get around this with a disclaimer "Please confirm the accuracy of the included equipment by calling us prior to purchase." They dressed up the wheel wells with cheap plastic stick-ons (that have come off) to hide the rust.