This is a story about a dealership taking advantag...

This is a story about a dealership taking advantage of my elderly grandma. My grandma purchased her dream car from this dealership, only she drives it and she only puts on about 4000 miles a year and insists on having it maintained at the Ford in Omaha she bought it from, which is an hour drive for any sort of maintenance.
This all started when the car needed a new strut? Or something like that. We scheduled the appointment over a month in advance under the pretense that the car would be dropped off first thing in the morning and completed before the end of the day. We made family plans to visit the Omaha Zoo and make it a day.
10 hours after dropping off the car we have head nothing from the mechanic at all, we call thinking it should be done and we should leave the zoo. Nope. They literally didn't touch it all day. They didn't have any rental cars either only SUVs, which my 70 year old grandmother has never drove before. So I had to drive her home, and she drove back to Omaha by herself 3 days later with great discomfort in an unfamiliar vehicle type.
Here's where it starts to snowball. The car was returned a short while later for some airbag recalls. My grandma tells me after getting home that her power seat up and down is broken, makes a horrible clicking noise. I called the dealer to set an appointment to replace the 1 gear for her seat. She gets there and they send her home again without fixing anything, because they need to order the part, a part they should have already had because they knew what they were fixing.
Unfortunately I can't attend with my grandma all the time, and when she went back the second time for the power seat it got really ugly.
They told my poor grandmother that the extended warranty she had bought for her car suddenly was expired and no good anymore.
They also told her that the entire seat, rails and all was necessary to replace, almost 2000$... 10% of the cars total value for a stripped gear in a power seat that other people have replaced themselves. A bold Faced Lie. Taking advantage of an elderly lady that dislikes confrontation... who was considering buying a newer Mustang with more advanced safety features in the near future.

Her trust with Ford has been eroded to the point she wants give up her dream car. I wish Ford would make it right. But the dealership at Baxter has been awful with it's customer service and maintenance. I'm of the opinion someone there deliberately abused her power seat up/down function. My grandmother's car is in pristine condition, absolutely nothing should be wrong. It seems there is always a new problem after they fix the one before. With the way my grandma treats her car, none of this should have been.

Most recently her Mustang returned with an extremely rough idle that shakes you from side to side like an old big block. It's a V6 that usually purrs like a kitten. So now the car is currently been fixed by the local mechanic and no longer a Ford dealership.
I wish Ford would step in and do something right when a dealership is abused a loyal customer...