Ordered 2 items, of which one wasn t available for...

Ordered 2 items, of which one wasn t available for a long time (although) listed on the website that it was.

Returned one of the 2 items, received a confirmation that the item was received and refund going to be made.

3 month later still didn t receive the refund. Called the helpdesk, one very friendly employee and one not so.

They said the refund still had to be processed and it was going to happen before Christmas.

Unfortunately did not happen.

I highly doubt if anything had happened when I called, but no difference because still didn t receive the refund.

Be careful ordering here, because if you return your item they don t refund you!

Edit: After 4 months the refund has been made, although for unclear reasons they deducted a little amount. Honestly cant be bothered chasing them about it, but it shows their way of working.