Honoring The Soul Review of AutoNation - Subaru West, Gold...
I have had a recall for my 2013 Subaru Outback and...
I have had a recall for my 2013 Subaru Outback and they tell me not to drive or carry a passenger for it has an exploding airbag that throws shrapnel that can cause death. But they can not fix it for 5 months. It is our only car. I m not sure how many people buy a car and want to make payments and let their only car sit for 5 months and not to drive and they would put us in one of the fleet cars! That was 5 days ago and still no fleet car or response. Service is some of the worst I have ever experienced!!! My son has a Subaru that took there main body shop a 1/2year to fix leaving him with out a car because of they did not have a part. These were our first Subaru s we have ever owned. Love the car but getting them to give good service has been quite a struggle. Bottom line service SUCKS.... Does not make us want to buy another Subaru. Any one else experience such delays in repairs and not having parts for months? Never got any call back they told me I woul revive. Had to keep calling and stay on top of it contacting the state national highway safety administration is the next step. Because I hate the run around.... they need negative stars!
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