Auto Palace Praha k.s. (Mazda official distributor for CZ & SK) Reviews

Friendly staff, no waiting and service completed at the promised date and time.

As far as the Opel Astra 2018 is concerned, satisfied

I bought my car from here 4 years ago, then had to delt with accident related repairs a couple of times and it all went pretty good. Can recommend.

Took them four tries to get the right part. Life isn't always perfect, but that's no excuse for ignoring the customer service email inbox and never answering the phone. Because of this and the numerous mistakes, I had no choice but to go there in person a half dozen times to get my car fixed. At least they didn't fight the fact that it was covered on warrantee.

I have added the vehicle to this service twice. At the first delivery of the vehicle were routine things such as changing the battery and a new horn.

So I decided to put the vehicle a second time. The vehicle was not repaired the first time. After my complaint, the vehicle was repaired for the second time. The approach was better immediately.

Volvo and Mazda dealers are unmatched far and wide. Finally, after a long time at the car show, I felt like a customer and not a difficult insect ...

They are kind, willing, dear, but incompetent. In 2011, I bought a new Mondeo from them. A few things soon made me angry. The most fundamental were the incorrect display of the navigation and the blinking of the rear camera. As part of the complaint, I arrived there and left at least 15 times at least due to these problems. They changed and changed but did not eliminate the defect. They are not looking for the cause of the problem, they are just changing the parts they have not yet replaced. The warranty and thus my visits have expired. And now the best. I fixed both problems myself over the weekend and they have not returned since 2014. I note that I am neither a car mechanic nor a car enthusiast.

Everything on the long elbow, everything takes them terribly.

The experience is pretty good, because it is such a "mole" it somehow works. Like everywhere in big companies, a lot of people are "riding" on the abilities of others and it's not that much to see. Enough stuff in stock, eventually in reasonable time.

They want to sell, indeed, but they are fair, open to discussion and not afraid of sharing even bad news on cars they are selling.

I rented a car at the rentpoint with great satisfaction

The first star is down to the fact that the sale of koda spare parts is not in the koda Auto Show. The second is that you can not pay for the sale of spare parts, even if they have a payment terminal. The third star downstairs for the cash desk, who tells us he's already got his card for card payments. In the idea of what we had to pay for buying the thing for 200 CZK. I'm afraid of buying a car. Not to mention the gratitude to greet.

Super access to customers. We bought a car and great satisfaction.

Find your car at a good price and get the services you need. Take and convince yourself

You go there by car, and they can not even push the rubber around the window

Garden for S-Max in stock, on Friday afternoon. (even with a nice fence :-))

Professional approach to the customer, solid and friendly behavior.

A very nice experience with selling a car on a trade and buying a new one. In particular, I would like to thank and commend Peter Novotny (Used Car Dealer / AUTOPOINT) for a professional approach.

Buying a new Mazda - complete satisfaction. Friendliness, communication and approach - specifically Mr. Marek. From us thumbs up and big thanks for everything!

At first, I was connected to the Mazda service instead of Skodovka at the call center / reception. This of course led to the fact that when I arrived at the agreed deadline, nobody knew about me in Skodovka and I had to pre-order at the place, which is not very pleasant when you relax from work. The second time it was lucky, however, repair service did not do the agreed deadline and when I took over the car, I got it with a really heavily polluted interior paint (white wait on the black seats). So again the unnecessary journey back and forth, complications before the weekend, because I needed a car ... really quite lax approach Mr. Kolare from Skoda, who excuses for colleagues from the service, but is unable to open the door and at least basically check the car sold.

When I bought a new Mazda, I encountered a high degree of professionalism, decency, personal approach and quick action. Thanks to dealer Peter Mark, buyer David Hendrych and cooperation in the field of car insurance, the replacement of the old vehicle for the new one was realized "all inclusive" within a few days.

Musim to rozdelit. Koupe auta Ford probihala na 4 . Ochota, vstricnost, komunukace, vse vyborne. Proto jsem tam zacal jezdit i do servisu a to se ukazalo jako chyba. 4 selhani za 2 navstevy je preci jenom dost. Servisu davam 1 a to z nasledujicich duvodu:
1)pri prvni prohlidce nezapsali zaznam do elektronicke servisni knihy
2)i pres kontrolu a potvrzeni z jejich strany nebyla prodlouzena zaruka registrovana v systemu Fordu
3)Objednavam se na servisni prohlidku a jeden ukon navic (termin za 3 tydny), po pristaveni vozu se dozvidam, ze nejsou dily a musim jeste jednou za tyden
4)samolepka s asistencni sluzbou Autopalace je na h****, jelikoz mi tam pri poruse v ramci zaruky rekli, at si zavolam na linku Fordu

Objednaci lhuta na vymenu celniho skla 4 tydny (byly zrovna dovolene) me nenadchla, vzhledem k tomu, ze puklina byla pres cele sklo.

Tento autoservis se pro me stal nepouzitelnym, skoda.
Jezdim ted jinam a jsem spokojeny.

Receiving repairs and the technician poses a real danger to the brand. I had ordered the service and the term after three weeks of waiting did not apply. I re-ordered and after two weeks I received a check on arrival that they didn't have time and the car would be in two days. In the end they didn't correct what I asked. Never.

Yderst professional foretagende.
God service.

We were very satisfied with the services. I recommend

Avoid the arc! Several times I ordered the wrong part. Prices crazy and arrogance huge. Yeah, when you buy a car, they're like pets ...

I could not park and then did not pay, it's the hell of Prague

Worst service I have been to in my life. First they said the estimate for the repair is around 5000kc but that someone will contact me in 3-5 days when they do the diagnostics to tell me the exact ammount. First nobody called after 5 days so I called them. Nobody knew what is wrong with the car for 2 days of me calling. That was thursday and friday. On monday, I get a call from them saying my car is fixed and the price is 11000kc. I was angry that noone called me but i paid it anyways. The car was ok for 2 weeks and started to shut dowm again. After coming back to them with the same problem, they found out there is a new problem and the repair is now 30000kc. After I refused to do the repair, they even charged me the diagnostics again 1000kc. Only 1 person speaks english and he wasnt there, so I ragequit the store and got the hell out.I never rate stuff but these guy made me do it. Now I lost 11k and the car. DO NOT GIVE THEM YOUR CAR FOR SERVICE. THEY ARE HORRIBLE.

The gentlemen at Mitsubishi always do an excellent job. Willingness, attitude, humanity, everything perfect. And every subsequent visit just confirms it.

You drive into the Auto Palace and have no place to park !? It's how in the city center. Otherwise quite good. Vk

The car salesman in Opel, who dealt with us, was only willing to choose. All other "paperwork" and passing on was much worse. The seller went on holiday within the agreed time, but unfortunately did not hand over the documents to anyone. After a week's agreement and other urgencies, we were told that they had the car ready, but with the handover, that we still have to wait for the original dealer. He returned for safety two days longer, as his plane flew away, which is a very weak excuse. An apology did not follow during the handover. I would assume that there would be standard substitutability in such a large company. I don't buy a car every day, but I prefer to go somewhere next time.

Fast and high-quality services, willing to personal

We can only positively evaluate the approach when choosing and buying a new car at Mazda Auto Palace Spo ilov. Professionalism, willingness, patience - the seller Mr. Petr Marek was fully devoted to us and everything went to our satisfaction.

Sales of spare parts ....... ordered Volvo part in December, the next day my master calls for sales that the part will be after the new year ..... be it. All January and mid-February silence on the path. I'm calling for the part and the salesman starts to explain to me that he doesn't know where that part is and if he will (the cover of the seat bolt, the 2015 car), because he probably doesn't. He promises to speak. We have the end of March and again the silence on the path. I do not recommend! I'm not going there anymore, even though I'm close to it.

Download with waiting.
Call center unconquerable 20-21.5.2020

I thank Mazda Service for a quick solution to my complication with the M6 oil pressure. Just before going on holiday, it's nice to find a place where things work fast and smoothly.

Queues, and recording a month in advance. Overall satisfied.

Pleasant environment. I could not evaluate the services, I was only here to take pictures.

Very good experience with both car dealers and service with technology. Friendly and highly professional approach to customers. I have experience with Mitsubishi sales and service employees. Negotiations always to the satisfaction.

After the repair in the service, I found out that they had scratched my horn

Nice selection of cars and service is also missing, what is very good, so the local "bar", where you prepare a good coffee / latte / cappuccino and if you are lucky, so have homemade tiramisu.

Expensive, incompetent staff who are unable to serve you, even when they have nothing to do

Thanks for the great deal. I was buying a new car from you and it was a really nice experience.

Totalni interested in the customer. Personal, who can not say hello and welcomes customers 20 minutes before the words "Now decides not" (I just wanted to look at the crashed car and agree on the date of sale to replace the door and bumper) is the reason to go elsewhere. Never more...

At Auto Palace Sporilov, I sold one car and bought the other, and both went to my complete satisfaction. I am not an automotive expert, so I was pleasantly surprised that the Auto Palace staff explained everything to me carefully and patiently and went through everything with me. As for the administration, what was promised was fulfilled. What I still have to appreciate is that the new car was perfectly prepared and cleaned. So for me a very effective cooperation and I can recommend Auto Palace Sporilov with a calm heart. Perhaps all future customers will have the same positive experience.

Just a great deal when selling a Mitsubishi car from Mr. Toman's dealer

Super speed repairs and perfect approach to the customer.

Pleasant staff, strategic location at the tram stop. Fast service.

Very helpful, trying to comply in all respects. Perfect communication and trouble-free deadlines.

We called on Wednesday to see if there was a problem arriving on Saturday, we were told that we did not have to worry and time would be found ... as a result, no time was found, even the vehicle keys we wanted to see could not find the dealer. Great disappointment

Better than most of the other car dealers in Prague

It took from 13:00 until 17:15 to change the tires while you wait

In the "waiting zone" in the department of Skoda missing snacks (I waited for the car repair about 1 hour), toilet do not know where it is, you must probably ask that you would be greeted by someone (except those with whom you deal) it is not .. .

Really disappointed with the approach to clients ... current and potential.
Damage.......

We bought a new car there (Ford) and we were very satisfied.

Large car company with various brands including Mitsubishi. Friendly and helpful staff.

THE WORST auto-service experience in my life! I brought my car (Mazda CX-3 bought there on July 2017) at the Mazda service as it was crashed on the rear bumper by a taxi, done all the papers, responsibility 100% on the other car. I bring it to Auto Palace to get it fixed along with all the papers they need in order to be paid by the insurance company. The first issue starts when they tell me i can have a car in replacement but only until they release the invoice, and i wont get my car back until they get the money from the insurance company, which legally has to happen within 14 days after the invoice was released. After an intense argument and threatening of lawyers i manage to get them to offer me a demo car for free.
They kept my car for 1 week vs. the 3 days i was told and then they called me to pick it up. I arrived there, asked to check the car and... 1) one of the 2 brackets that hold the bumper was still broken, not replaced. 2) One of the parking sensors was till damaged, not replaced, 3) The metal looking protection under the bumper was barely attached, moving all around. 4) The left edge of the bumper had a big paint drop.
Obviously i have not taken the car back, called my lawyer and asked to speak with the manager. At the end i had to leave the car there for another 3 days, with the promise they will properly fix it, for these 3 days i was given another car that was NOT same or higher level of my car (as it should be by law). HORRIBLE car service, DO NOT GIVE THEM YOUR CAR! They are a bunch of incompetents.