Valerio

Review of Auto Palace Praha k.s. (Mazda ...

THE WORST auto-service experience in my life! I br...

THE WORST auto-service experience in my life! I brought my car (Mazda CX-3 bought there on July 2017) at the Mazda service as it was crashed on the rear bumper by a taxi, done all the papers, responsibility 100% on the other car. I bring it to Auto Palace to get it fixed along with all the papers they need in order to be paid by the insurance company. The first issue starts when they tell me i can have a car in replacement but only until they release the invoice, and i wont get my car back until they get the money from the insurance company, which legally has to happen within 14 days after the invoice was released. After an intense argument and threatening of lawyers i manage to get them to offer me a demo car for free.
They kept my car for 1 week vs. the 3 days i was told and then they called me to pick it up. I arrived there, asked to check the car and... 1) one of the 2 brackets that hold the bumper was still broken, not replaced. 2) One of the parking sensors was till damaged, not replaced, 3) The metal looking protection under the bumper was barely attached, moving all around. 4) The left edge of the bumper had a big paint drop.
Obviously i have not taken the car back, called my lawyer and asked to speak with the manager. At the end i had to leave the car there for another 3 days, with the promise they will properly fix it, for these 3 days i was given another car that was NOT same or higher level of my car (as it should be by law). HORRIBLE car service, DO NOT GIVE THEM YOUR CAR! They are a bunch of incompetents.