Austin Infiniti Review

As usual - my service visit went without a 'hitch' and the quality of service I received from staff - especially Nick Lefebvre was superb........Thank you!

I inquired about a vehicle online and Howard was assigned to me. He called me back promptly and kept in contact with me the next day prior to us coming and test driving. He had the car pulled up and ready for us when we got there. The process was efficient and quick. Great car buying experience. Was in and out of there in about 3 hours. Highly recommend.

Infinity has a very nice wait lounge or if you have work done that takes longer they provide a loaner vehicle. Monte is super nice and takes good care of me when I take in my car.

Have been getting my car serviced here ever since I bought it more than 4 years ago. Their customer service is outstanding.

Thank you, Nick Lefebvre for your outstanding customer service and ensuring our daughters vehicle was taken care of in a timely manner.

Infiniti's approach to Services is outstanding. It's the reason we're on our third Infiniti. This recent Service was as easy as always. Briana is our contact and she is excellent - stays on top of everything and communicates what is happening as it is happening. Very pleased.

I have purchased / leased Infiniti vehicles from three different dealerships in the last decade and without a doubt, Austin Infiniti has distinguished itself as the best Infiniti dealership I have ever dealt with in Texas - ahead of those "big city" dealerships in both Houston and Dallas. My experience was made so great by the most experienced salesperson I have ever worked with. Chris Corn worked with me to find a vehicle that fit my needs and aligned with my number (a.k.a. budget). He is very easy to communicate with and worked hard to provide me with both information while securing me the very best car he had in his inventory. VERY responsive to both calls and texts and the entire process was simplified, straight-forward, and haggle and hassle-free. Chris is skilled in both sales and financing and had an honest and informed answer to every question or budget scenario. This dealership has earned my continued business and referrals by treating a first time customer like family. A&Mazing service!

I have been a loyal Austin Infiniti customer for the past 9 years. I recently purchased my fourth Infiniti and I have used Anthony Raglin as my sales consultant every time. Anthony is very knowledgeable and honest. He makes the buying process very easy and stress free. I honestly believe that you get what you pay for, Austin Infiniti and Anthony Raglin have both strengthened my belief in that expression.

Briana provided excellent service! She's a great communicator and made our service appointment easy and straight forward.

Austin Infiniti provided the finest car shopping experience we have ever encountered! It all started with our sales consultant, Joe M. who took the time to explore our needs and wants during our search, and offered some suggestions to consider and review. Once we narrowed our choices down to two, Joe put us in each vehicle and allowed us to drive and thoroughly experience the personality of both.
Once we made our selection, the buying process was expedite and trouble free. Mike, our finance officer was extremely personable and provided thorough detail with our warranty options, felt like we have known him for years after our time together.
Many thanks Joe, Mike, Kathryn and Austin Infiniti for such awesome customer service and our exquisite QX60!
Mike & Susan

I've always had great experiences with the service department at Austin Infiniti. I thought Kenny did a great job of fitting me in for tires and providing a seamless and quick transition to a loaner vehicle. The check out process was also very smooth. Thank you!

I came here because I wanted to buy my first car, didn't know much about sales at dealerships. My dad doesn't speak much english but can understand certain things. A hispanic male went over to us and talked about how he will help us because we were "raza" which I thought was cool since he looked like he was genuine. When it came to signing the contract the lady in finance who helped didn't speak very well english but I was still able to understand, the sales person left the room instead of trying to translate the information to my dad. When it came down to review the contract with my dad to look at the numbers they weren't including my downpayment and the total was way higher than what told. * before starting the process we had a conversation about how my dad got scammed by a car dealership and she was relating to it also!* She tried doing it to us until I told her that the numbers were wrong obviously these people don't know what they were doing or just wanted to scam us. I even bought a warranty for my car for 4k and when I tried cancelling it nobody was able to help me and when I was finally able to talk to a manager he was asking me why and tried to talk me out of it. Not worth the 26k I am spending the service sucks and wish I had known better.

Austin Infiniti is a great dealer with high integrity sales people and management. I have leased and purchased a lot of vehicles in my life and this was one of the smoothest experiences we have had. Camey Martinez is a pro and I highly recommend her as a sales person. She stayed in touch with us during our buying process and won our business with honesty, commitment and transparency. This is our second Infiniti , but first purchased through Austin Infiniti. I'm confident this will not be our last car we buy from them.

The loaner service and ease of scheduling online is very convenient.

Quick, Friendly, and Comfortable Service!
I brought my Infiniti in for a routine oil change on a Wednesday morning. The staff are always so very friendly and knowledgable. I wasn't pushed or sold into any additional services, but was made aware of the current condition of my vehicle. The waiting area is a comfortable lounge with all the amenities I need to be able to work remotely and not lose any time away from work. And certainly, the complimentary car wash is always a plus because it saves me so much time. Every time I leave the service area, I feel like i'm driving a brand new car off the lot. Thanks, guys and gals!!!

I've gone to Austin Infiniti for the last 2 years to get my vehicle serviced. The staff is great, everyone is friendly and they have an awesome waiting area stock with complimentary snacks! Chris Hamm thank you for continuing to be loyal and service my vehicle.

Staff was lovely, and I got the deal I wanted, they also threw in some floor mats. Great experience, and great ride.

Berry helpful people
I will come back again
Briana thank you so much
And the tech mark you rock!!

I travel the extra mile to get my oil change as they never disappoint in taking care of my vehicle. The lounge is relaxing and fantastic.

This review is actually posted for Kara Snodgrass. Monte Reger helped me with my recent repairs. Monte is amazing. He is always available to help me. He answered my text on his personal cell phone and responded to me quickly about working out the logistics of getting my vehicle to Infiniti with a tow truck. He also had my car repaired in less than 24 hours from the time he received it. Monte always goes way beyond to make my experience easy and quick.

They got everything covered and kept me in the loop. Thanks!

Superb. As always, an excellent experience with minimal impact to my busy day-to-day life. I can trust Monte to provide me with a high quality of service.:)

This was my first visit after moving here and working with an excellent service department. Dave was welcoming and accommodating; he was thorough and very helpful. The waiting area was nice and allowed me to work while I waited.

On a return trip to San Antonio from Waco, we made an emergency stop in Austin to address an issue that luckily turned out to be a service recall. Bob and Nick were fabulous in assisting us with this hose issue that was causing a bad gas smell. They got the problem identified quickly and the service was completed within the time period that they promised.

Austin Infiniti provided great customer service, excellent Covid19 protocol, video of work needed to be done and constant communication. Love their service department.

Very impressed overall with the dealership and the amazing staff. Chris Corn is one of a kind and made this experience painless and stree free. I highly recommend Austin Infiniti.

I came in without an appt and dealt with Monte Reger since my regular service advisor was off and I still got the best service ever. You guys are stellar you make me feel comfortable bringing my car in for service and your thorough love the video walk thru. I ALWAYS refer you guys, KEEP UP THE GREAT WORK!

A loyal customer!!

Fantastic experience and service. It may sound weird but if you're going here to look at a jeep like I was make sure you get Jonny Perez. He knew everything there was to know about jeeps and gave me more than enough information to help with my buying process. Highly recommend buying through them

I came from out of town just to get my car oil changed. I called the automated system says "come in and take advantage of our express oil changing services . you don't have to set up an appointment " So i did that . On google it says they close at 6 . I came in at 3:50. They said they close at 5 so they can't change my oil. Its hard to come by gas right now due hurricanes harvey . (Which I was heading to help out down there.) this is the second bad experience I've had wit this place.

I've always have a pleasant and wonderful experience with Austin Infiniti. My service advisor Dave Hendricks is outstanding. A top notch professional that always takes great care of me.
He's very knowledgeable and goes out of his way to make sure you are completely satisfied with all your service needs. His no pressure approach is greatly appreciated and it shows how concerned he is with taking care of his clients above all else.
I would highly recommend Austin Infiniti for all your automotive needs

I love my Infiniti car and the service here is exceptional.

When we purchased our QX50, we purchased Infinity's Consierge service. When we need to have the oil changed and tires rotated, I call Monte, our service provider. He helps set up a date and time wit Starr, for them to come out and pickup ourQX50. The get the work done in a timely manner and and then makes arrangements to get our car back to us. Yes. This is probably not the cheapest way to get your oil changed, but, I can't drive and they provide us with a courtesy car while ours is in being serviced. Everyone we have come in contact with at Austin Infinity has been very nice, and makes you feel special.

They are very nice and looking out for you. They also have a nice waiting area with complimentary snacks and drinks.

I wouldn't buy Infiniti if it was not for Austin Infiniti and Anthony Raglin.

The service and selection here is amazing! Not to mention, FREE ESPRESSO AND SNACKS!

This place is always timely and professional. Very informative and helpful.

First Class Experience! Better than any other dealership I have ever been to!

First service on my Q50 via the valet service option. I wish all my car service calls went as easy as this. I will definitely recommend Austin Infiniti and their valet service.

Please do not go here for the car service, especially to Mr. Bobby Davis.
He is a Mr "Know it All" guy, who won't even listen to what the customer is saying. Didn't even let me finish explaining what I was trying to say about the issues that I'm facing. Even though I proved and showed the issue I had with my bluetooth connection, he blamed it on my Android device. I "tried' to explain it to him that it worked perfectly fine till a month back and it works without any hiccup in other cars, including other Inifini's, but did he even listen.... You guessed it right. NO
I requested him to look into what he could do or atleast give it a try, but the answer was a straight NO. Not even attempting to give it a chance and blamed it again on me and my device.

So if I were you, I would ask you to go and get your car serviced to somewhere cheaper where you'll get better attention and customer service with a low waiting period.
Thanks!

Always top notch service with a great waiting room.

Horrible sales experience. Horrible service experience. I keep giving them more chances and they keep disappointing me. This is the second Infiniti I've owned and I've only had it for 6 months. Nothing but problems - hardly any of its technology works, the tires have already needed fixing 3 times, and no one who works at this dealership could care less. Absolutely the worst purchase I've made in my life.

Sorry all, Bobby Davis is the man. A wonderful service representative, fast, efficient and funny. I enjoy working with him and he makes the service experience great.
Thank You Infiniti for always having my car clean when I pick it up. That just makes my day and puts a smile on my face.
I have bought 2 cars from our Austin Infiniti and I will not go anywhere else. I love my hybrid.

Always great service. Friendly, helpful people. Relaxed, clean environment. I've been there dozens and dozens of times (oil changes, tires, etc.) and each time was nothing less than pleasant.

Quick service with the first class treatment expected from Infiniti. Angel, our service consultant, was thorough and responsive to my concerns. We waited in the lounge while our vehicle was serviced, which was comfortable and well stocked. During the checkout, Angel ensured we understood the outcome of each service performed. Great service.

I could not be more pleased with Austin Infinity service.

Previously, Monty bailed me out of a jamb, and they had our car back to us in a few hours.

More recently, they took care of us again. Drop off and pick up is smooth and simple.

I never thought the service department could influence a car purchase decision, but now I can't imagine buying from anyone else.

It was extremely busy and while my rep was nice, I felt rushed. I know that test driving is a pain for the staff, but ultimately because I felt bad about asking to test drive multiple vehicles, I didn't purchase what would've been my 2nd infiniti.

Manager wasn't so professional in communication, after talk with him I don't want to get back to this dealer.

The best service at any dealership I ve dealt with with. Truly conscientious of your time. Briana is always my go to. Every staff member is the textbook definition of customer service.

Incredible service!! fast, friendly & so high tech!!

Every visit is a Welcome visit, gives Good Customer Services, Make You Feel like Family, Make You want to continue coming back to buy from them. Great Place.

Came in with a shredded tire that blew out on me while driving got with Monte and he had them put the spare on for me and ordered the right tire for my car and said it will be here in the afternoon drove to work and came back in the afternoon and my new tire was waiting for me which he had the service dept. put on this was incredible service as I just showed up no warning and no appointment this is why I use the service dept. at Austin infiniti you just don't get this level of service anywhere else and my thanks to Monte for making the rest of my day alot better.

My wife's SUV was due for an oil change and 40k mile checkup. Our service advisor Chris was absolutely phenomenal! He noticed a previous error during our last visit and went out of his way to make sure everything was correct. I love coming into Austin Infiniti for service!! Thanks Chris!

Excellent customer service was given to me by Dave Henricks. Dave always provides me with great service but today was over the top. He corrected a service bill issue (not caused by Dave). It took some research and paperwork to get it done but Dave was patient and got it done. I really appreciated his attitude and helpfulness. No wonder I have two Austin Infiniti vehicles!

We didn't expect to walk away with our SUV yesterday but Dana made it such an easy and enjoyable experience -- I LOVE my QX80! Kat and Laura also were fantastic- everyone was helpful and so friendly!

I look forward to taking my car in for service! I can either wait, with access to everything I need,or go a block away for a great lunch. Steve Donavan makes it an easy process!

Laura Moore made my day yesterday. After a bad start to the service visit (when the service manager was just plain negative and opportunistic and seemed ignorant about having a new key programmed), Laura came over and offered me help. I did end up with my key programmed successfully and although she did not have to do it - she appologized on behalf of the other manager. She even went above and beyond her responsibilities and put new batteries on my key FOB. She made up more than the bad experience I had earlier in the visit.

I have owned and serviced many makes/models of automobiles, and my Austin Infiniti service experience surpasses them all. In particular, I attribute this to (and would like to thank) Nick Lefebvre, my service consultant. Nick was professional, accommodating, and made overall service experience top-notch. I will be using Austin Infiniti's service department again because of the very positive experience I had with Nick and the rest of the Infiniti Service staff.

I was terribly upside down in my previous vehicle, I spoke to Howard about my options and he got me a great deal on an amazing car. The process was incredibly easy and the service was amazing. I will definitely refer people to this dealership.

Absolutely not satisfied with the service and price of service!!!! The diagnosis of the vehicle is much more expensive than in Lexus service! In addition, the identification of problems my car took 2 days and they have not given the loan car!!!!! Nonsense! I have appealed repeatedly to the Lexus with similar problems (with another cars) and their service is much better!!!!! It's just a shame for such a brand!!!! Never going back to Austin Infiniti.....

Service is always top notch at Austin Infinity. Chris is the service guy I always use. He's is quick and knowledgeable.

Purchased 2 SUV's from dealer and both have been pretty much trouble free. Saw many reviews from customers about individuals and would like to compliment Nick in the service department. Nick in service has taken care of my auto and me for many years and would like to give him a shout out as he has been great to deal with.

Friendly, quick, and easy to work with. I live in San Antonio, and will drive up to Austin for all my services purely because of their customer service.

My husband and I found our vehicle online at this dealership, which is about 5 hours from where we live. We purchased our last vehicle this way from a different dealership and ended up with an awful experience, so we were leary about buying another vehicle long distance.

However, working with Maurice Dancy and Chris (finance manager) at Austin Infiniti was a wonderful experience! They were both very easy to work with, quickly got our paperwork mailed to us (my husband was not coming with me to pick up the vehicle), didn't pressure us with warranties, and had me in and out in a short time...and that was after they arranged to have me picked up at the airport (thanks Alex!). We agreed to purchase the vehicle Wednesday afternoon, and I picked it up on Friday, so Maurice and Chris worked very quickly. Maurice was also able to get us our vehicle cheaper than what we even asked to pay, and their finance rate beat out our credit union's. I highly recommend this dealership and Maurice and wouldn't hesitate to buy another vehicle from them in the future!

Amazing service. Speedy no bullshit sales experience.

Two FX 35''s over 12 years service by Steve Donovan. Thoughtful, helpful, professional. Austin Infiniti is great. Steve Donovan is spectacular.

Chris Corn made the car buying experience effortless and stress free. I have always dreaded buying cars but Chris kept everything straight forward and provided us with an ample amount of knowledge about Infiniti and their products. He has earned my business and plan to work with him again in the future!

I went there and was handled expeditiously and courteously. I was in and out within an hour and exery thing handled to my satisfaction.

Excellent, courteous, and timely service, comfortable waiting room with refreshments

An excellent experience beginning to end. Camey Martinez and the team at Austin Infiniti are a great example of how to maintain a business centered in serving the customer. What's more impressive is how they extend that same exemplary service to non-Infiniti vehicles in their pre-owned lot; you can learn a lot about the character of a car dealership by how they treat customers who come to their lot for a different brand than the lot sells. If your looking for an Infiniti--or even if you're not--give Austin Infiniti a try. You'll be surprised by the service and the personality of the store.

I just purchased a car from them and had the best experience ever. I was impressed by the professional service and their honest and genuine staff. I would recommend this dealership to my friends and families

The best service ever at Infiniti in Austin Texas get you in and out real quick good quality a real spot to sit down and relax to your car get ready Infinity is a spot to be

Liked the phone app that keep me up-to-date on the progress of the service. I was able to pay online. Very quick service.

Great service as usual at Austin Infiniti! The service advisor always lets me know if any additional work recommended can wait, and keeps me informed about time estimates.

Great customer service! Lily is very friendly and professional.

Great dealership. I bought a used car, sight unseen and they handled everything remotely. Very satisfied.

Sales man said we have to leave a deposit before we can even test drive the car we want... i am going back to Lexus! Beautiful service and great cars!

Efficient, Fast and, as always, made you feel part of the Austin Infinity family. Thanks to Dave.

Best customer service I have ever had at a car service department. Fast. Precise in what you need, and everyone involved was very professional. I cannot tell you how much I am critical of customer service, most often I am. At Austin Infinity I was just shocked at how well I was treated. HIGHLY RECOMMEND you go here for all your Inifiniti needs. You will find the same service each time you go.

Marc

Chris Hamm, and the entire service team at Austin Infiniti, are amazing! Myself and my vehicle are always taken care of. Thank you!