My experience started out rough with a person no call no showing for my test drive. I met Maurice Dancy after I was redirected. He was amazing! He made me feel very comfortable and was very informative and not pushy at all. Also when it was time to talk numbers he brought the manager to me so I could negotiate a price I was comfortable with!
I just purchased an auto from Austin Infiniti. Tereso and the entire Infiniti staff were so helpful and professional. They made my car buying experience a joy!!!!
AMANDA & RICK
I was very pleased with my recent service visit. Monte kept me well-informed about progress along the way. I also like the automated system that allows you to select/decline repair options in a way that allows you time to consider the options before jumping into a decision. The ability to pay online is also a nice touch that streamlines the process.
The service center is a rip off, twice I have taken my car in for an issue and when I pick it up, something else is wrong. Of course the new issue is more expensive than what I brought it in for.
Monte sales representative did a good job explaining the process.
Very happy with Chris Hamm and his service team. They are professional, courteous, and go the extra mile to provide excellent customer service.. even chasing me down to hand me something I had left in the vehicle before driving off.
Working with Brad was quick and easy. He was very informative and made our shopping experience enjoyable.
Identified service items that were needed and completed the service same day
This is the third Infiniti I have leased and the 2nd one from Austin Infiniti. The selection of vehicles was great. The Q50 was of particular interest and it was the model I ended up choosing. The Touring and Technology package have made the car that much more enjoyable to drive. Love the Car!! I again worked with Tony Anthony (he assisted me on my previous lease). He was not expecting me as I did not notify him I was coming in. In spite of that, he took great care of me and went out of his way to make sure I got the car I wanted and made sure I test drove and "experienced" the various features and benefits of the car and the differences in models, options, etc. My entire experience with everyone at the dealership was first class. Tony did a super job and I very much appreciated his assistance and the experience.
Chris and the service team at Austin Infinity completely took care of me. This was unlike any major car dealership interaction I have ever experienced. I really felt Chris was on my side, like he didn't just assume I'm made of money because I drive an Infinity.
I bought my car used because I was renting it on Turo and the owner made me a great offer. I can't say I was actively searching for an Infinity. But the team at Austin Infinity has really won me over to the brand.
I worked with Brian Unger while shopping for a new vehicle at Austin Inifiniti. The overall experience was extremely pleasant. Brian gave me his advice and also made sure the car I wanted was locked in for me to purchase. He went above and beyond by reaching out and contacting me well after his normal work hours, which means a lot to me. It helped me build trust and feel confident while working through this dealership. I have wanted this car for the past 12 years but never had the time or effort to purchase it. It was too easy working with this dealership (aside from the banks that they work through) but that wasn't my buddy Brian's fault. Overall, 10/10 on how everything went down. I will and have recommended this dealership to my military friends who are looking for family SUVs and sports cars while stationed here in Texas.
they're not kidding on Express Service. By the time I walked with Jose about tires and looked at the new cars, mine was ready!
Infiniti offers a great car for a great value, which sells itself in a lot of ways. However the reason i came back to this Infiniti dealership without even really considering any others is that Tony Anthony was such a pleasure to work with on my first Infiniti lease in 2015. It's not easy to take the stress and pressure out of car-buying, but Tony was the best i have ever worked with. This time around, Joe Morales picked up right where Tony left off, and definitely gave him a run for his money in terms of salesmanship. Joe was very respectful of my time, listened carefully to what i was looking for, added his knowledge of the products where it was appropriate and helpful, and was up front and straightforward about pricing and options. I can also say that Ray Jaladoni in the finance department made the paperwork easy and answered all my questions clearly and concisely. It's rare to walk out of a car dealership and NOT feel like you may have been taken advantage to some degree, but Austin Infiniti has now treated me to that experience twice in a row. Working with this team is just as smooth as silk - I will definitely be back.
We are grateful with the atention of PJ Garcia. He was awesome. Thanks
Chris has always been very patient with me and very informative, particularly when I look like a deer in the headlights when a part I ve never heard of needs a minor tune-up. I m a non-mechanical person, but I can sure work a phone and a computer, so I love the Infiniti automation and photos sent to my phone to show what s going on with my service appointments. Chris still goes the extra mile and will walk to wherever I m sitting to hold my hand and personally guide me through the intricacies of the car guts. Thanks for always being on it and positive, Chris! If we keep this up, I may be able to change one of my own oil filters one of these days... or just the oil.... or whatever it is... :)
As usual excellent customer service. Only place I will take my car for service.
Best customer service from any auto dealer ever!! Your staff is happy and helpful.... all have great attitudes and make you feel good about bringing your car in for service. I became an Infinity customer in 2013 and it has been a great experience.
Was kind of hesitant between Bmw, Lexus, or Audi but definitely made the correct choice with my Q50 s. Not only is the vehicle sporty with an elegant touch but my fully loaded Q50 s was the same price as a striped Bmw or Audi. I don't believe you should pay extra for essentials like back up cameras or navigation systems or even sunroofs. I am very satisfied with my purchase and would recommend Infiniti for anyone looking for a luxury sports car that doesn't leave a hole in your wallet.
Appreciate Dave's collaboration and communication given that I live out of town and had to coordinate around personal activities to get my car repaired in austin.
Will say this dealer's service staff is way WAY better than another luxury brand dealer in Austin, lets call them Fexus. Infiniti was so much better, easier, smoother, etc that it really put the other dealer's service dept to shame. Chris Hamm is our rep and is someone you can really trust to get guidance.
Professional, helpful, safety measures appreciated.
T Jasso was awesome and I was in and out with my new car in less than 4 hours! Thanks Infiniti and T
Absolutely fantastic service from Monte, called 90 mins before showing up at service reception and he was ready to get the car battery checked out and run the associated diagnostic tests.
I waited in the lounge and within the hour, the car was ready.
couldn't have gone better....attention to detail, friendly and quality work
Dave in the service dept is 2nd to none! Love these guys!
From the management to the sales staff I could not have asked for a better experience. This was my first Infiniti purchase and my salesman, Bryan Unger, was more than accommodating to my crazy schedule and wishes for a vehicle. Highly recommend doing business here.
Always get treated well and the coffee bar is great.
Bought a used car for our son on April 14th from Chris Corn. On Monday, noise was coming from the front of the vehicle. We called Chris and he took care of everything. He had their Service Department send a rollback to Georgetown to get it! I also found out that when he brought our vehicle back he had to wait for hours! Most Dealerships and Sales People cut ties at the dotted line, Chris reminded me that we are Austin Infinity Family now!! Go see Chris!
I arrived late and they were able to get the work done and a wash in a very timely manner. Great service!!!
Whole team at Austin Infiniti was top notch, one of the best car buying experiences i've ever had. Thank you Gil and the rest of the team for taking care of me.
I won't go into the details but I had a pretty rough experience with a vehicle I purchased here. The issues itself were not the fault of Austin Infiniti but after voicing my frustration, the manager Brent Baker went a mile and a half above and beyond his obligations to try and improve my experience. Know that you can shop here with confidence. They have true integrity and greatly value their customers. Thank you!
From the moment to pull up until you drive off, you are surrounded by friendly, helpful staff. Bobby Davis is great and always gives first-class service. At my last visit, I was in & out within an hour. Huge THANK YOU to the ENTIRE Austin Infiniti Team!!
Easy and Safe. My car was picked up at my house, serviced and returned to me. Completely safe and easy. Couldn't be more pleased. My thanks to Austin INFINITI.
We recently bought our second car from Infiniti. At every level, in every department, the people were friendly, pleasant, efficient and helpful!
From the moment I walked in and began my experience with Danny Elalouf it was a 5-star+ experience. Everyone I have encountered through my sales, delivery and follow up of my new Infiniti have all been very friendly and have all provided outstanding service. I can definitely recommend Austin Infiniti without any hesitation and more specifically Danny Elalouf - if you are interested in buying or leasing a new luxury vehicle, you will be very happy you went to Danny at Austin Infiniti.
It is always a pleasure working with Dave Hendricks. He has been my service guy for almost 16 years. I have owned/own three infinitis and all them were/are serviced by him.
Austin Infinity supported Runway Fierce by providing an elegant setting for raising money to fight cancer! Thank you and huge kudos for invovement in the community!
It was great. It has always been good. Monte has been my rep since we started going to your dealership 2003. I like it and will keep coming as long as I have my FX35. Like the new building too. I'm sure your folks do too. Atta Boy Monte. Take care.
Very smooth service and transaction. Monte to care of all of my issues and plus others that they found. Very happy with their service dept.
Dave is the best in the service department! He waited a few minutes late for me to be able to pick up my car, then he even took the time to explain exactly what was happening and how they had fixed it. I've been a costumer for years and will continue to be!
Once again, great service (and great coffee!) at Austin Infiniti!
Bobby Davis has been an outstanding service representative for the 2 years I have been a customer of the Infiniti family. His communication and overall customer service is truly one of the reasons I will make another purchase from Infiniti very soon. Can't thank him enough for his sincerity and helpfulness.
Jeff was super friendly and professional! The whole experience was great!!
Thank you!!!
Infiniti always provides fantastic service. It's the only car I will ever buy.
Dave Henricks has always treated me fairly. Great service from a great dealership with great people.
Excellent service and very pleasant people to work with. I especially like the online reservation service. Gives me lots of options whenever I need my maintenance done.
Well run dealership. Dealership prices. But effective and thorough service.
Awesome!! I had a great experience with the service department yesterday. Earlier in the week, Rachel answered the phone and scheduled my appointment, she was so great and easy to communicate with. I already felt like it was going to be a good experience because of her great customer service over the phone. Kenny Collins was my Service Consultant, very friendly and helpful. I am a first time Infiniti owner and I had a lot of random questions about my new (used) car, he was so great answering all of them! The service lounge is fantastic, plenty of space and either couches or tables, depending on your preference, and wifi of course ... the gratis snacks and coffee/latte bar were a great added bonus! It was a very nice touch that my car was returned to me shiny and clean with a complimentary wash & vacuum after being serviced. They are paying attention to details here and it makes quite the difference. Best service experience I've ever had!! Thanks Rachel, Kenny, & the rest of Austin Infiniti!! You guys are doing it right.
Excellent customer service every time I visit and the reason I don't mind making the trek from south Austin.
Danny did a great job on the sales side, and although we had to negotiate a bit, the deal got done to mutual satisfaction. Quality dealership and manufacturer.
I got my parts and parts Sales man was very helpful
In general the employees are very friendly, but Mr. Monte is always in charge of providing us with an excellent service.
Service dept: courteous professional staff. No added gimmicks. Clean service area and a mini bistro.
Always nice and professional. Quick service. Keep you involved in the process. They have a new feature where the mechanic tapes a video and sends it to you so you can visually see what they found in your inspection. Very cool.
Bobby Davis is a fantastic service advisor. He treated us with 5-star concierge service and a personal touch, making our service experience seamless and easy. He communicated via text for efficiency, and I was in and out in less than 5 minutes for both drop-off and pick-up of my vehicle. Great job, Bobby and Austin Infiniti!
Awesome place to buy a vehicle John Fisher helped me every step of the way and made me feel like family! Will definitely buy my next vehicle there and recommend to friends and family!
Very professional. Nice lounge to have a Latte while waiting. Sent video during process so I could see each phase at completion.
Service was done in a very timely manner - everyone was pleasant and professional.
Car was washed as promised - in and out in about an hour.
The express service was prompt and without any problems.
Easily best customer service ever. John from sales and Chris from service made my visit so nice and simple. Makes me proud to bring my car to this guys. And I know they ll take care of me no doubt
Best car purchase experience I've ever had. No crazy pressure. Wonderful. Would buy from them again!
This was my first visit to the Service Department for my new Infiniti Q50, and everything was better than I expected! They had everything ready to go, including my loaner car, and got me on the road to my office very quickly! When I returned that evening, they had my car washed & ready to go, took a few minutes to return the loaner and got heading home very soon! Overall, thumbs up for a great experience! :)
Went in to get a $4-$5 fuse link for my car, but soon found out Round Rock Nissan has misdiagnosed what was wrong. Could have been big dollars to go down that path, but Tony Miano in parts and Kris Kunetka in service took the car without a scheduled appointment and found the problem, had the parts and got it all fixed. As I told Tony when I was paying this might be the first time he had someone come in loaded for bear on a $4 part and leave very satisfied after spending $180 to fix the misdiagnosis. Very, very satisfied that a parts employee and a mechanic are allowed to work one on one with the customer, treat me this well and kept me in the loop the entire time my car was being worked on, well that speaks volumes for the organization.
I wondered if all the 5 stars were warranted when I read the reviews, and yes it turns out they were and probably higher is truth be told!!!
Kudos's Tony and Kris.... Thank you for all you did on my behalf!
Purchased a new QX80 for my wife. Salesman was not pushy at all, the lady who gave my wife her new vehicle orientation was extremely knowledgable and helpful. The whole experience was smooth
They always take good care of me. I'm closer to San Antonio, but I always go to Austin Infiniti for my cars.
Dave is very helpful and keeps you updated throughout the process. They give the car back clean and are very reasonably priced for non warranty work.
I just bought a G37 for less than what a well equipped Honda Accord would've set me back.
Yeah, I'm still confused as to how that happened!
This car rocks, and I had a great time hanging out the day I bought it. It was pretty easy going and Camey was really down to Earth and honest about all of the pros and cons of trading in my Honda Fit and getting an entry level Luxury sedan.
Having enjoyed the time spent at Austin Infiniti I look forward to doing business with them in the future.
Chris was very helpful when I brought my QX60 in for service. He put me in a loaner so I could continue with my daily activities. My truck was ready in a timely manner. I appreciate all of the help that was provided for the service of my QX60.
Angel, my Service Representative, was very professional, courteous, and provided outstanding customer service - Thank you Angel. I wish to extend my thanks to the mechanics who worked on my car - they always do a great job! Thanks.
My dashboard was replaced and Steve Donovan was great to work with!! I would recommend Austin Infiniti to anyone and would go back when we are back in the market for a car.
As usual Austin Infiniti delivers. I have three Infiniti's over the past dozen years and their cars and service department have been great. Shout out to my guy Troy in sales and Nick in Service.. excellent folks
Previous review deleted as it NLA.
UPDATE OCT. 20, 2018:
UPDATE IS FOR SERVICE DEPT ONLY. OUT OF RESPECT, I'LL REFRAIN FROM POSTING INDIVIDUALS NAMES BUT I WILL SAY THIS, HELL WILL FREEZE OVER BEFORE I STEP FOOT ANYWHERE NEAR THE SERVICE DEPARTMENT EVER AGAIN. REVIEW NOT BASED ON ACTUAL SERVICE RECEIVED, OR IN THIS CASE, NOT RECEIVED AFTER MAKING TWO TRIPS TO AUSTIN INFINITI WITHIN 20 HRS OF EACH OTHER. THE RATING IS BASED ON A COUPLE OF INDIVIDUALS WHO ARE EMPLOYED BY AUSTIN INFINITI, IN THE SERVICE DEPARTMENT. I CANNOT PUT INTO WORDS HOW INCREDIBLY UPSET I AM WITH MY EXPERIENCE BOTH LAST NIGHT AND TODAY. ACTUALLY, I CAN, BUT I CHOOSE NOT TO DISRESPECT THOSE WHO MAY READ THIS AND MAY FIND MY VOCABULARY OFFENSIVE.
We have purchased/leased and serviced vehicles at Austin Infiniti since 2003 and the quality of service and friendliness of their staff has not wavered - in part because they hire well and appear to have a high retention rate. Monte Reger has been our service advisor during this time. Each visit we have had he provides what we believe is a fair, honest evaluation of our vehicle's needs, a thorough explanation of any diagnosis and an overall pleasurable experience. We are pretty critical of customer service and Austin Infiniti does not disappoint.
To Infiniti and beyond!! Best Dealer in town and excellent Customer Service!
Chris was super helpful and made my first ever visit to the Infiniti service department a great experience. Thanks!
Steve was very helpful. work was done promptly and loaner car much appreciated
Nick is always spot on with the details on what our vehicle needs, scheduling my appointments and explaining what work/maintenance was performed! He's a great asset to Austin Infiniti!
I have never worked with a more professional and customer service driven dealership before. The service department goes above and beyond to ensure a great outcome, and my sales experience was Top Notch. I am an infiniti owner for life!
Didn't end up buying the car, but dealt with me very fairly and not too much pressure. Overall they were very accommodating and did a fine job.
Great Dealership. Very professional and upscale. Very accommodating. Highly recommend!!!
austininfiniti.com
