Joann Palomo-Amador

Review of Austin Infiniti

I came here because I wanted to buy my first car, ...

I came here because I wanted to buy my first car, didn't know much about sales at dealerships. My dad doesn't speak much english but can understand certain things. A hispanic male went over to us and talked about how he will help us because we were "raza" which I thought was cool since he looked like he was genuine. When it came to signing the contract the lady in finance who helped didn't speak very well english but I was still able to understand, the sales person left the room instead of trying to translate the information to my dad. When it came down to review the contract with my dad to look at the numbers they weren't including my downpayment and the total was way higher than what told. * before starting the process we had a conversation about how my dad got scammed by a car dealership and she was relating to it also!* She tried doing it to us until I told her that the numbers were wrong obviously these people don't know what they were doing or just wanted to scam us. I even bought a warranty for my car for 4k and when I tried cancelling it nobody was able to help me and when I was finally able to talk to a manager he was asking me why and tried to talk me out of it. Not worth the 26k I am spending the service sucks and wish I had known better.