My wife and I have just purchased a Q 5. Interacting with Sofia Diana was most satisfying. She was knowledgeable, pleasant and her tuitorial session about the car was on point. I will definately recommend anyone to go see her if they are purchasing an Audi and to definitely use the Lynbrook Audi dealer. Thank you Sofia!!!!
Came into audi just to take a look but ended up leaving with an S5 all thanks to Jerry Singh. He really nailed it when it came to our budget and providing great customer service. Very happy with my car. Will be coming back in the near future for my daughter. Thank you for making my dream come true Jerry. Keep it up.
I have been a customer at Audi of Lynbrook for two years and have had interactions with representatives of every department. All have been respectful and helpful while providing exceptional customer service. Most recently, my sale rep, Sofia, did a wonderful job of getting me an awesome deal on my new Q5. She provided wonderful service and followed up with me after. Everyone was very patient with my questions and concerns and assured that I didn t leave until I was completely comfortable and knowledgeable about my new purchase. I have visited other Audi dealerships in the NYC/Long Island area, and this has been the best.
I would like to thank Phil Pabon . for his patience and skill knowledge was able to ask all of our questions . I was shopping with my 80-year-old father for a new car he was very patient not pushy and very understanding of my father s needs. I will recommend him to Family and friends thank you so much.
If Your Looking For A Audi!! Go Check Out Rennoy and Saheed! They treat you like family.
Shoutout to them!!
The worst service dealership ever!!! Unless you bought a car from there and paid for extended warranty do not, and say DO NOT bring your car there.....had a repair done $1600 worth left the dealership with in 30 minutes the same warming light went off.....brought it right back and they claimed it.might be something else. Brought it back low and behold they found something else which would cost me more money to fix. They called left a message I called them with in 2 minutes. ..now the service is closed and miraculously everyone has left for the day. Called for a manager ....no return call....emailed the manager said he would call back....never did. They even had one couple waiting for the car and totally forgot they said they were waiting. If they didn't ask what was going on they would've helped close for the night...after being on the dealership for 6 hours they finally gave them a loaner. The best is my fault took my car for a simple oil change because I was unable to do it the moment and was there waiting....they claimed to find a leak(which before then never had one) but instead of telling me where it was while I was in the showroom. ..they claimed they couldn't find me! They have my cell phone/email and let's not forget I was sitting in the waiting area right in plane sight but the couldn't find me. Oh and if you drive a manual transmission. ..don't bother 90% of the staff including the mechanics can't drive one...had to get my car.in the parking lot meanwhile EVERY other person who picked up their car did in the garage.
Update 2/11/17
So after bringing my car back the same day I picked it up from the repair that they didn't fix ...and dropping it off in 1/24/17 in which they gave me a loaner ( mind you I have a 2009 S5 6 speed) they gave me a station wagon automatic that drinks gas like it has a hole in the gas tank. So it's now 2/11/17 and still my car isn't fixed and will get the lovely courtesy calls of my car will be ready the next day just to get a call when the service dept is about to close to be told another day it will be ready.....and will be given the lame excuse time and time again tomorrow tomorrow. .....I was supposed to get a call today (2/11) at noon about my car.....waiting waiting waiting. ...no call 550pm. THE WORST DEALERSHIP EVER. Stay tuned for the next bullshit excuse on Monday.
My experience with Justina was absolutely phenomenal. She went over all the specs and details of the Audi Q5 with me to make sure this was the right car for my wife and I. On the day of the delivery, they both went above and beyond to deliver the car to my wife for her surprise birthday party. Her and Jessie have been in constant touch with me since I bought this vehicle. I am happy to be part of the Audi Lynbrook family. I highly recommend this dealership !!!!!!!
Had a great experience at Audi Lynbrook. Gustavo was awesome and was able to help me get a great deal on a car. Car is running perfectly with no issues so far!
Went to Audi lynbrook shopping for a pre owned Audi and Phill to great care of us. He was patient and answered all of our questions. He didn t do the hard sell us and was extremely professional. We will be making our purchase with him when the time is right. I highly recommend anyone looking at an Audi to see him, he was very cool.
I came in looking at the pre own Audi A4 and Gustavo helped me narrow down a few of my options. Excited to get my first Audi thanks Audi lynbrook.
Came to Audi Lynbrook and purchased a new A5 sportback
Worked with Jennifer DiCola and she was very helpful and a great person to work with
The R8 a sight to behold. You can't sit in it though.
i came in for a NY state inspection an left with damges to the bottom right side of both the passager and back seat doors. they knew someone in service hit the car, there was no way not to notice such i huge hit, the service manger took responsiblity, And Audi is fixing the damages.
i was so pissed, i was ushered to my car ready to leave, they didnt even tell me what happened, i merely said " thats not my car" my car wasnt hit!"
Now i have to trust them to fix my car, Does anyone see the irony in this!
moral of the story check your car, they wont tell you if thet hit it! smh
Thanks Jason for an amazing experience. You made it extremely easy purchasing the Q7 from you guys.
I worked with Phillip P on a lease for a new Audi. Overall the experience was quick and painless he listened to what my expectations were and did his best to meet them. I can't say enough about how good this experience was. Also the finance manager Ronnel was also very helpful and patient. He did his best to bring the price as close to what I was comfortable paying. Will definitely be back for future purchases.
The very positive experience I have enjoyed as a new member of the Audi Lynbrook family has validated my decision to leave BMW ownership after many years. Rennoy and Asia (in sales) are terrific and have been great to work with. Asia always makes herself available (with a ready smile) to help me with any car technology issues I may have from time to time (as does Crystal, when Asia is unavailable), which is greatly appreciated. Finally, Mary (in service) is highly professional and a pleasure to deal with. In short, my team at Audi Lynbrook is first class!
I love my Audi Q5!!! I love Audi Lynbrook even more! If you need a salesperson that cares and will go great lengths for you, Jen Dicola is your salesperson! She is the absolute best! I will be using Jen for all of my future Audi's for sure!! Thank you Jen for all of your help!
Audi Lynbrook is the place to pick up your new vehicle if your looking to invest in your auto future. Yes Invest not buy, purchasing from Audi Lynbrook will be an investment for anyone interested in a new car. With the help of Mr. Jones, he did what he does best and got me a great deal on my new vehicle. I m a very happy customer. Sit down and shop with Mr. Jones at Audi Lynbrook, you ll enjoy the experience.
I am very impressed with Audi Lynbrook and particularly my sales woman Sofia Diana. The new showroom is gorgeous and so is my girl, Sofia! She is genuine, patient and incredibly passionate about Audi, and cars in general. She made our initial lease experience streamlined and foolproof!! All of this made us even more excited to be with the Audi brand. Our A4 is a dream! It honestly feels like a privilege to be part of the family . We ve also had wonderful experiences with each service appointment. Christina is on point and makes everything so easy, so big thanks to her as well. It s also really nice to see sales & service work so well together... between Sofia & Christina, everything iss always seamless. My husband and I are looking forward to either getting a new vehicle or purchasing the one we currently lease, in the next couple of months. Thanks a ton Sofia- we will see you in April !!!
Jennifer and the staff at Audi Lynbrook exceeded my expectations. My questions and concerns were all addressed and she even worked on my paperwork in the middle of the night.
I have recently purchased a 2013 BMW 5 series. I came in for an Audi However Kimberly my sales person assisted me with staying in my budget and helping me receive the best approval for my credit.
Big thank you and too Sandra!
Excellent customer service and very attentive to your personal needs. Rennoy is so amazing!
Awesome dealership! Wojciech was great. Always kept me updated. Even after I got the car, he called to make the ride and everything with the vehicle was okay. I would definitely use this dealership again!
I had an amazing experience at Audi Lynbrook location. I worked with Jason Chance who was very accommodating to me and my boyfriends needs. He wasn t pushy and genuinely wanted to meet our needs. Would recommend!!
I leased my first Audi and the Salesperson Sofia Diana was most helpful and I really feel I am getting the best deal ever. Only ask for Sofia!
Terrible customer service from the parts department manager. I called ahead and asked if they had a specific part number in stock, which they did. When i arrived, it was not the part I expected, due to my error of having the wrong part number. I apologized for providing the wrong information and I asked if they can look up the correct part, provide the part number, let me know if its in stock, if its in stock at another local dealer, or how long it would take to order. The parts manager overheard the conversation between me and the counter person and told him to not help me. The manager said they were not interested in providing a part number for me to give my business to another dealer. Mind you, I bought a $130k car from this dealership 1 year prior. The counter person was very nice and continued to help look for the part in their system, even though the manager was displeased. As I am describing the part, the manager further realizes I am ordering a part that did not come on my car (rather a factory option that I was adding), and further expressed his displeasure to not help me because "we cant sell you that or else they (audi) are held liable if your car fails due to your modification". I remind them that I am the one liable as I am doing the work. This entire ordeal ended after 8 minutes, when the manger had the final word that the counter person was wasting too much time (apparently 8 minutes is too much time on a customer who previously spent $130k there?) on a part that was not in stock, that they wouldn't order since it was special order (non-returnable) and if I selected the wrong part, I wouldn't pick it up....even though I'd have to pay for it before they placed the order. Avoid this parts department at all costs simply because of the manager. With that said, the person actually helping me at the counter (Jamaican man) was more than accommodating even though his manager was yelling all these concerns/orders from a chair 10 feet away, while stuffing his mouth with his lunch.
Great car shopping experience with Ronnell ! Love my new car! Please ask for Ronnell when your looking for a new Audi.
I ve had a wonderful experience with sales person Asia Johnson she was more than great has very good knowledge of the cars and I was very satisfied with her services
Just purchased a car from Audi of Lynbrook and I m was blown away with the quality of service. Upon entering the building, I was immediately greeted by Gustavo Moreno. Mr Moreno was so helpful from start to finish, making the whole process as smooth as possible. From making sure we were comfortable while waiting to screwing on my plates in the snow!! I couldn t have ask for a better experience with a more genuine agent. Will definitely return for our next purchase.
Audi Lynbrook gave me a great experience. I came in and was helped by Gustavo who went over all the important features to me on the Audi Q7. I know I will enjoy it thanks again.
today I had the best experience at AUDI LYNBROOK with Estefania. she was so great at explaining everything and made me feel like i made the right choice . thanks so much steph for my new car.
Rennoy And Sofia are the best sales representatives here! They handled the entire process and made transitioning from bmw to Audi super easy! Thank you guys!!!
My wife and I went to two dealers out on the island ... Audi Lynbrook had the best price. Jason and his sales manager Saheed were easy to deal with. Would definitely recommend them both as well as this dealership.
I recently went to check out the new Audi models. After speaking with an Audi salesperson Jennifer Dicola, I learned about different options both with regards to financing and new features available, I ended up leaving with a new Audi.
Wonderful experience today. Jennifer Dicola went above & beyond for everything I wanted and needed.
This review is solely targeted towards Audi Lynbrook Service department. Their ill and non professional service has left me no option than to report them to BBB, consumer affairs and NYS DMV.
Beware of their bills and services as my experience was bitter and could serve as a warning for innocent consumers. Their non ethical approach towards their profession can result in a head ache. A small oil change job on a running and drivable car with them has resulted in a costly job. Now they want me to spend more than the value of the car itself.
My case: I took my Audi A4 to them in a perfectly drivable condition for a simple oil change. When I went to pick the car and after paying for oil change , I was told that the car is not starting and require thousands to be spent to make it back to drivable condition. Christina (front Service desk) and Mike (service manager) made my life horrible to a point where now I am thinking too just junk the car or file a law suit against them. They are not even taking my calls anymore and ignoring me.
Even now they have no clue in how to fix the car as they have messed it up during oil change to an extent where it might requires a new engine. First they said spend $1300 then $2000 and now asking more money to make the car driveable.
Took my daughter to get her a new car and had the pleasure of having Phillip Pablon as our salesman. He was very helpful and kind. I do appreciate all of his hard work and patience. I definitely recommend Phillip to anyone who is looking to get into an Audi. He is a wonderful person.
Gustavo was great. He showed me a few pre own Q5 and gave me a deal I couldn t refuse was able to trade in my vehicle and drive off with a new one.
Love Audi of Lynbrook customer service! Had a great experience with Sofia the sales rep that took care of me ....highly recommended
I went to look at cars this guy dax helped me out alot, he has alot of knowledge on the q8, really considering getting one
Awesome experience from the crew, specifically Brandon, who helped make purchasing a vehicle a great one! Very satisfied.
Walked into Audi Lynbrook not sure what I wanted or even knowing anything about the brand... ended up meeting Jason Chance and not only learned about what separates Audi from other German engineered cars but driving one home! Kudos to Jason and the Audi Lynbrook team.
worst place to buy a car. the staff doesn't care about you at all.
they just want to make money off you. they will try to get you in a deal and then lots of hidden charges.
please please don't go to them. they will rob you.
i feel it was a worst experience. i went to bunch of dealership but this was the worst one ever.
save your self some time and money.
Andri Cruz is the best sales guy ever. Knows his stuff. Got a 2019 SQ5 and I sincerely love it. Nothing better than red interior for a sports SUV. Thank you audi lynbrook and Andri Cruz
Outstanding Sales consultant Rennoy M. I had a very good experience with this individual. I will always go back to him. I ve been dealing with him since Infiniti! Thanks for my Audi Rennoy !!!!!
andri Cruz the best sale guy in lynbrook dealership very helpful great customer service great deal if you look for a car check out lynbrook audi ask for andri Cruz.
Two things to know: "AUDI LYNBROOK", "COLDIT".
My husband and I went to Audi Lynbrook looking for a new car for our
son. We sat down with Coldit our sales consultant who offered his
assistance. We are new to Audi so Coldit explained how Audi cars and
packages work. We sat in the new A3 and felt comfortable that this was
the car for our son. Coldit asked us for a list of options that we were
interested in having. He searched and found 3 cars that suited our
needs, which was great because it gave us a choice of white, grey or
black. This was one of the easiest purchases that we have ever had at a
dealership. Why waste time bouncing from dealer to dealer after being
made so confident in our decision. Ask for Coldit, his name is
synonymous with professionalism. Enjoy your new ride.
The Crocker Family.
Great experience , would def reccomend this dealership they found me exactly what i wanted with no hassle. See Rennoy the salesman , what a pleasure to work with.
My salesperson, Asia Johnson, was very professional, courteous, and informative. She was very patient and answered all my concerns and inquiries. I would definitely recommend her.
I was searching for specific Audi A4 and saw one car online. Called the sales team and they mentioned there are plenty of other cars that fit my search. Went in to this dealership and found only one car that I saw online. Also, the car I saw was in such a bad shape, I just wanted to leave the dealership. Went to another Audi dealership and got exactly what I was looking for.
Avoid this dealership If they say they have multiple other options in the lot. You will be disappointed.
Came into Audi lynbrook to browse, Ronnell was a great help. Able to answer all the questions I had.
My dream car is and will always be an Audi. I wasn t looking to buy one just yet. I just wanted to take a look at one. Gustavo Moreno was the associate to help me. I fell in love with the car and he was so informative and helpful. He answered any questions I had and made sure I was completely comfortable and satisfied even after I drove off the lot with my Audi A3. Gustavo made my first time car buying experience a super easy and fun one. I recommend going to Audi Lynbrook and asking for Gustavo. Thank me later.
I worked with Wilson Sanchez. I must say, he is a professional, who wants to give you the best deal possible. He walked through the whole process of leasing a car, and was available to answer any questions I had. He worked overtime to make sure I was able to get the car I wanted on time. I would recommend Wilson to anyone that is looking to buy an Audi. The experience is one of a kind.
Ive always had bad experiences at dealerships time after time. One day i was driving by audi lynbrook and decided to stop by. I must say the salespeople were very attentive and i was approached within 5 minutes. I was even greeted by one of the sales managers mike molite who was asking about my car buying experience, it was nothing short of phenomenal
I have to say everyone here is helpful & is great!! From my salesman Jason , all the way the management! They understood my needs & were very patient with me during the buying process! Thank you to everyone at Audi Lynbrook!
Love their service, Mary was the best! She kept me updated about my car every step of the way! Thanks again!
My experience at Audi Lynbrook was top notch. I dealt with a very knowledgeable specialist Andrew Wigfall. He had tons of info on the vehicle I was interested in and was excellent at explaining all of the different options and trim levels and really helped in finding the right car for me. They didn't have the vehicle in stock and still he was able to get me exactly what I needed. I would recommend anyone who is looking for a car to go to his dealership and see Andrew.
Friendly and professional staff, made getting a brand new car a pleasure.
Ronnell is the best!! Very happy with my experience & the staff here
I just leased my second Audi in two years from my sales representative Gustavo and the process went as smooth as ever. I reached out to him on a Wednesday to inquire about leasing an S5, he responded quickly with a great offer, and within 48 hours I came in to sign the paperwork. He made the process once again easy.
Excellent Service and overall experience! I recommend Jennifer to anyone.
My wife & I looked around for a few days, & Finally made a decision 2 stop by Audi of Lynbrook. The first sales rep we met was Gustavo. Very professional, well spoken, as well as knowledgeable. He did a play, by play as to everything we needed 2 know. No question was off limit's, he did everything in his power to make sure we were comfortable about our selection, as well as our stay. Long story short, we made a choice, proceed with the paperwork, & the car was delivered that next afternoon. I appreciate the costumer service, & very happy with our pick. Just wanted 2 say thankx again, for making our experience a very memorable 1! peace, & Blessings....
"Outstanding service...Two weeks ago, my husband and I were shopping for a new car , so we decide to contact Audi Lynbrook. We called there and was able to speak with an very Young Professional man name Jason Chance .OH MY GOD , we were never find a more knowledgeable, honest, reliable, patient, trustworthy and faithful person in the the Auto Industry. Five stars is not a high enough rating for this business.
Really good experience, communication was great. My husband and I wanted to send along with this letter to all the Audi Lynbrook Staff and thank you for the fantastic service you guys gave us on the Q7 Audi. You offer true customer service. The experience was well worth the drive.
Thank you, we will be spreading the word to others.
A special thanks for Jason Chance , always have faith. (word of Jason Chance )
Sincerely,
Jean & Youvica Courtilien
Queens, NY
I had a wonderful experience with Sophia. I came in for repairs and Sophia s expertise had me sold on a new 2019 Q5. Wonderful color and everything that u would want in a car.
She is a asset to your team and you should be happy to have her on your team.
I bought my fifth Audi from Jen Dicola. She has been amazing each and every time. Definitely recommend Jen at Audi Lynbrook!
I am so happy with my new Audi Q8. I was literally about to finalize the deal on another luxury vehicle but I was forced by my husband to go look at the Audi..I did it just to satisfy him, but when I went to Audi Lynbrook I met Crystal and it changed everything. She demonstrated the car to me like it was the only car that exists...I mean, what a presentation. I was forced to drive the car haha and I'm so happy I was because I fell in love immediately. The car was just as impressive as Crystal. I truly recommend anyone reading this to give her and Audi Lynbrook a shot. The service I received was excellent, the atmosphere was inviting.
This was my first experience dealing with Audi in Lynbrook. Although Dax was nice and did attempt to be helpful. My experience when it came to dealing with the signing was subpar. To make it short they made a mistake and overcharged me $650. They then called to say it has to be mailed, which was fine. But then, was called again to be told that in fact that information was wrong and we needed to give the same person who made the mistake our CC information. For a luxury dealership I expected a better experience when it came to working through the financial aspect of leasing this vehicle.
OTHERWISE, the car is beautiful. I love the car and would consider getting another Audi but potentially at another dealership.
I walked into Audi Lynbrook and was greeted with a smile from Jerry Singh. I wasn't planning on purchasing a brand new Audi Q7 2018.However, the one and only Jerry Singh made it happen! If you need to buy an Audi and make it fit in your budget, Jerry's the man to go see at Audi Lynbrook!
First and foremost, this is now my 3rd Audi Lease in a span of 2 years from Audi Lynbrook and Jason Chance. No need for long paragraphs, if you re in the market for a new vehicle, you ll be a fool to chose anything other than an Audi and double the fool if it s with anyone other than Jason!! Thanks again man.. I have my eye on that new A7 but this S5 sportback should suffice until then.
Asia Johnson was great, referring everybody to her and this dealership.
Thank you Gustavo for helping pick a pre own A4 that met my needs you was very helpful and the dealership is nicely set up.
Special thanks to Jen Dicola at Audi lynbrook! I couldnt be happier with my
new A4. Also great thanks to the finance manager Sandra Bedoya for making this happen for me!!!! Most definitely 5 star service at this dealership. If I could give them 10 stars I would. These two women went above and beyond for me! GREATLY APPRECIATED :)
My salesman Andri Cruz was very knowledgeable, professional, and efficient in getting me into a new Audi and making the switch from BMW. Highly recommend him and the dealership.
Jen dicola was great to work with. She helped me find a great car at a great price. I def recommend anyone look her up for help in getting a great car that works for you.
5 stars isn t even enough this place is truly amazing I just purchased my first car my sales person Jennifer Was truly amazing and helpful she helped me find the perfect car and she was very honest and helpful I recommend her for anyone looking to go here also the Financial Lady Sandra Was truly amazing as well in pricing and helping fit my budget both of these ladies truly made my experience here amazing I will definitely be going to this place from now on
Asia was extremely nice and helpful. She was very knowledgeable on the specs of the Q7 and was able to inform my decision making process.
Easily the best car buying experience I ve had working with Gustavo and the team at Audi Lynbrook. Straight forward, informative, and anything but the stereotypical maneuvering I ve experienced in the past. We actually said we enjoyed buying a car for the first time.
So pleased with the level of service I had with Asia! I came from out of state and was able to have the process smoothly done in one visit with Asia! Between her and the financial manager, every question was answered and I left with my new car and very informed and satisfied! Would recommend to anyone looking for the ultimate VIP experience!!!
Bought my first new car from Andri. This was the best painless experience ever! Absolutely recommend him and this place. Thank you so much!!!!
Jen Dicola is the best In sales helped and made everything go smoothly
I had a very pleasant experience at Audi Lynbrook. Brandon McDonald made my first Audi purchase smooth and enjoyable. He was very smart, knowledgable and professional throughout the entire process. The managers were polite and courteous when they introduced themselves. First class experience from a first class Audi dealership. I highly recommend this dealership.
Leased my 2018 A6 with crystal and I had a wonderful experience! Very attentive to her customer needs!
When you come here ask for Jason chance he sold me my A4
Terrible dealer, do not walk away, run away. Bought a Q5 that had a safety issue that I fixed and was promised that I would be reimbursed, but the check never came. Even after getting Audi USA involved they never followed through with their promise. The leadership at the dealer is not trustworthy!!
Sofia is a GREAT salesperson. I went looking to see if there was a car that I could possibly like but didn t have any intentions of finding anything that day. She let me look around to choose which vehicle I liked the best. once I test drove a car I knew I found something I really wanted. Even though me and my boyfriend were the last in the dealership Sofia made sure I was comfortable with pricing, and she set up my insurance so that way when I came back the next day all I had to do was sign paperwork and drive away.She made the whole process extremely comfortable and I highly recommend her to anyone looking for an Audi at this location.
I don't even know where to begin with this dealership. From outright lies regarding Audi's lease pull-ahead, to incompetent service, to b.s. numbers on a new vehicle lease ... I honestly don't know where to begin.
I would only give good remarks about Saheed and a gentleman in service that has picked up/dropped off our car several times.
Outside of that, they seem to prey on people in hopes that they are clueless and are willing to throw money at the dealership.
I came into the dealership torn between a new Audi Q7 or Volvo XC90. Ronnell was our sales person and was terrific. We test drove the Q7 and fell in love with it. Ronnell contacted me a few days later to inform me of a special program they were offering. After some back and forth, we agreed on a price over the phone and we came in the next day to pick up our brand new Audi Q7. The whole process was smooth and easy and there were no hidden junk fees that people warned me about. I recommend Audi Lynbrook and Ronnell Jones.
Marat Kogut
I recently had the pleasure of working with Rennoy Moore in leasing my 2020 Audi S5. Rennoy was a true class act from start to finish, and was a man of his word. I highly recommend going to see Rennoy if you have any interest in financing or leasing a new Audi. Thank you Rennoy and Audi Lynbrook!
I went into Audi Lynbrook. I was recommended to see Rennoy. I have been leasing cars now for over 20 plus years and I have to say, what a professional salesperson. He treated me like a human being, unlike other sales reps. He was able to diverse everything from start to finish. He took good care of us. We were looking at almost every make. I have to say the service was unmatched. I m in sales myself and he sure showed how exceptional his service was. I was also able to get the best deal through all other Audi Dealers. Anyone in the market for a New or Pre Own Vehicle don't look any further. Go see my sales guy Rennoy at Aud Lynbrook. Thank you a ton. I appreciate all your hard work and dedication with trying to earn my business which you did. Thanks Rennoy.
Sofia is wonderful! very accomodating, she helped us through everything in getting our first Audi.
Highly recommended!
Asia helped me pick out the best car..the service was excellent fun and professional!
I came in without much expectation of actually getting into a vehicle but then this wonderful saleswoman named Asia gave me hope. She put me in the perfect vehicle (a new Q3) and I absolutely love it ! She was great ! She went through every detail of the car with me, gave me a great deal , and honestly I feel like I made a new friend. Overall the experience was wonderful & I 10/10 recommend .. make sure you ask for ms Asia Johnson!
When I came in, the salesman Jerry made me feel welcome. He devoted all his attention to me and assisted me in a timely fashion. Superb customer service.
Just purchased a q3 from Jen dicola, she was the biggest help and got me in my new car super fast!!!
Very pleasant and stress-free leasing experience courtesy of Mr. Gustavo in sales. He was very amiable and professional throughout the whole trade-in appraisal and presented several reasonable options.
I went to Audi Lynbrook on 3/16/2017. I was assigned a gentleman called Andrew. I had a safety recall and other lists e.g. tire rotate and balance, dash board showing low oil. etc. ..I handed over a list of the things to be done on a piece of paper. I asked for a loan car but he said it s not available. Understandable short notice ( even though no where in the contract says I have to give them 2 weeks notice). I dropped off my car and came back home.
1) As soon as I got home Andrew called me and said that I do not have extended warranty. He said he talked his manager as well. I had to send my copy of my Audi Pure Platinum Protection. Why? Is he and his manager too lazy to look for it?
2) I was told he finished all the list and I can pick up my car on 3/19/18. When I picked my car he wrote on the paper that they topped off oil. After driving 10 minutes the dash board showed low oil. I sent him the picture. He said may mechanics told me he topped off. I went a regular auto shop and topped off myself even though I had their best platinum Audi Pure Protection. It s not a big bucks but I am talking about what I paid and what service I got. Flat out careless .....Stealing!!!
3) I asked him did you order my carpet ( Xzilion warranty). He said he will directly ship to my address. I can not even trust if he did. He never responded my text and call.
4) My wife called office to complain but nobody returned her call.
I will never recommend Audi Lynbrook the place to buy ( I had shared my experience few years ago). and for service your car. I still love my Audi Q5 but the experience I have with Lynbrook dealer is so bad. Hopefully, Audi America will oversee this and make some changes.
