Ian Bauser

Review of Audi Lindbrook & Inchcape

Terrible customer service from the parts departmen...

Terrible customer service from the parts department manager. I called ahead and asked if they had a specific part number in stock, which they did. When i arrived, it was not the part I expected, due to my error of having the wrong part number. I apologized for providing the wrong information and I asked if they can look up the correct part, provide the part number, let me know if its in stock, if its in stock at another local dealer, or how long it would take to order. The parts manager overheard the conversation between me and the counter person and told him to not help me. The manager said they were not interested in providing a part number for me to give my business to another dealer. Mind you, I bought a $130k car from this dealership 1 year prior. The counter person was very nice and continued to help look for the part in their system, even though the manager was displeased. As I am describing the part, the manager further realizes I am ordering a part that did not come on my car (rather a factory option that I was adding), and further expressed his displeasure to not help me because "we cant sell you that or else they (audi) are held liable if your car fails due to your modification". I remind them that I am the one liable as I am doing the work. This entire ordeal ended after 8 minutes, when the manger had the final word that the counter person was wasting too much time (apparently 8 minutes is too much time on a customer who previously spent $130k there?) on a part that was not in stock, that they wouldn't order since it was special order (non-returnable) and if I selected the wrong part, I wouldn't pick it up....even though I'd have to pay for it before they placed the order. Avoid this parts department at all costs simply because of the manager. With that said, the person actually helping me at the counter (Jamaican man) was more than accommodating even though his manager was yelling all these concerns/orders from a chair 10 feet away, while stuffing his mouth with his lunch.