Amy Le

Review of Ashley Furniture Homestore pon...

We ordered a sofa, loveseat, arm chair with an ott...

We ordered a sofa, loveseat, arm chair with an ottoman early September, around Labor Day. We were told it would be 6-8 weeks to ship, which was fine cause most places are similar with the COVID-19 pandemic. I received an automated text message stating that my furniture would was ready to deliver and to select a date: Oct 15th, 16th, or 17th. I selected the 15th, since I wanted it as early as possible and took off that day. Another message stated that I would get a time frame within 25-48 hours before my delivery. I never received a time frame and my furniture was NOT delivered on the 15th. I received another automated message after I called the delivery department twice, stating that I would tentatively receive my furniture on October 20th. So now, I went from selecting a date to just accepting the new date that they gave me. Fine, I took off the 20th to wait for my furniture. I called to CONFIRM my delivery with ALL items for the 20th and the operator told me the time frame would be from 5:00pm-8:00pm - this was on the 17th. The 20th comes and we waited, no furniture. No messages or calls to state that it would be delayed. I called today, 21st, and two different people from the delivery department told me it would not be ready until November 19th and the other date was December 3rd. Which is it? Why call to confirm my delivery for the 20th if it was not ready? Delivery in December 3rd would be DOUBLE the allotted 6-8 weeks they previous told us. I call the customer service department and all they told me was that "we do not see any confirmation for the 20th, just for November 19th." This is the first time I've heard this date. I will not waste my time or business waiting for a delivery that may or may not be coming WEEKS from now. I had to schedule for a cancellation and refund in 24-48 hours... which that have not contacted me about yet. So our options are canceling the set we ve now waited 8+ weeks for or wait another 8+ weeks to maybe have it delivered.