Brittany Newell

Review of Ashley Furniture Homestore pon...

I am not the type to complain at all, but your cus...

I am not the type to complain at all, but your customer service is horrible. It was so horrible me AND my fiance didn't want to call back to ensure that ya'll was ordering the correct part for my coach. I called and asked about the part; first it was no it's discontinued and I explained I just' bought the coach not even a year ago, she said give me that s/n okay, gave it to her she found it with no problem but yet it's discontinued? & then she asked my address and everything and said it's on it's way.... Uhh, what's on it's way I haven't even told you what part was messed up and then she didn't tell me how long it would take anything. I work in customer service I understand people can be complicated but I assure I was being extremely nice to her, as for my fiance but he talked to someone totally different and he said he was very rude and unhelpful.

- Over all the furniture is great. Just hope to GOD you never have to talk to any of these people. I would love to go work there and show them how customer service is done. Whether your having a bad day or not you be nice to the customer's that's your JOB!