Artika Review

Very good products produced, with an affordable price range. Efficient online shopping process.

Artika's support team is very responsive, I got a reply a day after I send my email which addresses the issue right away.

The customer service was really perfect and I received professional answers to my questions from Julie

Still no reply from customer service. After 2 weeks

Updating , sent one more email to support@artika.com ATT; Supervisor for help again, my name is on the email subject Btw .

bought kitchen sink from Costco found 1 missing piece of installation kit and reach out to customer service for help
they said you may find that missing piece from Rona home dept.. good luck with you purchase

I purchased 9 glacier lights for the outside perimeter of my house. the coating on the glass came off on every one within the first year at the tune of approximately 1 a month . everytime this happens I reach out to customer service. after multiple emails they finally respond and send a replacement....one at a time. I asked if there was a known problem and if so please tell me so we dont have to keep going threw this inconvenience and come up with a solution, they never responded just keep sending me replacements. I have been emailing them for over a week trying to get a resolution on the final one.

Best costumer service I ever experienced. Excellent product!

This is the best company to deal with for kitchen / bathroom related items and lighting. Get this: I ordered an Artika shower caddie from another on-line company in Montreal, Quebec. Instead of getting my caddie, UPS delivered an Artika light fixture! I called Artika and explained the dilemma. Ariel in Customer Care was a real pro. She took the definition of customer care to a new level. When I explained the situation to her, she put me on hold for a couple minutes and came back to tell me that Artika will ship me the correct item at no extra charge! Now that, folks, is customer care. Kudos to this company for immediately doing the right thing. I also have a kitchen sink of theirs which I have had for many years. It is also a first-class product. A couple years back I needed a couple of replacement rubber stoppers for the metal tray that fits into the bottom of the sink. When I contacted Artika, they immediately sent me those parts free of charge. I highly recommend this company, given their track record of putting the customer first.

I was extremely pleased with the professionalism and courtesy of the associate, Bowen Shi, who handled my issue with a replacement part. His response was very prompt and I received the replacement part without any issues. Thank you for all of your great customer service.

My experience in dealing with Kim at Artika Support was excellent. She responded to my email within a very short period of time and solved my issue without any hesitation by offering to send out a replacement light fixture. I was very pleased with the whole experience.
Well done Kim and well done Artika. Great customer service.

The products are not of good quality. I bought lights for my garden and they didn't only work for 3 days. These are "cheap" copies of the competitors. Really disappointed with the product.

I think that all Artica lighting models are contemporary, modern and absolutely beautiful. 3 months ago I bought Oracle ORA5L-C1. For some reason my lighting stopped working. When I called customer service the representative Hanna Shade very professionally and in detail explained to me what would be my choices and took care of my concerns. I was greatly impressed by highest quality of your support. Thank you.

It was easy to contact Artika regarding my small issue. They were efficient, friendly and courteous. The replacement part arrived promptly. The product itself is hifg quality. I recommend. Thank you.

Had a product fault problem. MS Diaz was excellent in fielding and responding to the problem. Outstanding customer service. Thank you CSR12 !

Today I spoke with James Ready regarding my shower caddy that broke. I was so pleased with his very efficient and pleasant manner. He quickly resolved my issue and exceeded my expectations ( which are high).
It was a pleasure speaking with him today and I would not hesitate to purchase from Artika again!

item was delivered fast. lucky it wasn't broken since the hooks of this item went through the delivery enveloppe you 've used. thanks!

We added Artika Milton series in our new built home.
The style is phenomenal and very modern.
The customer service is beyond the best. I bought this from Home depot and Artika provided the service like I never experienced before.
Very professional. So impressed that we started to buy other product lines by Artika. Neptune bathroom caddy is as great. spreading the word to all our friends. THANKS ARTIKA..

Beware -- Artika products sold by Costco are not supported. Costco says they won't accept returns because Artika won't accept return. Here's what Artika told me when I told them my lamp failed after 2 years:

"We manufactured the requested Horizon exclusively for Costco:

As Costco has short sales cycles, unfortunately we have completely depleted the inventory.
For the products mentioned below, when the item is not operational or defective we usually advise clients to replace the unit directly with the Retailer:

No parts could resolve the issue as the bulbs are directly incorporated into the unit and we do not have Ballasts/Power-supplies available as a part.
It is very unfortunate that for this particular unit we do not have adapters/ballasts. Please be aware that since 2015 Artika offers Parts Care Services for Customer purchases at reasonable prices in order to extend the usage of all new released products. Artika now holds various parts for periods up to 10-Years."

It is my second time that I have contact Artika. the first time was in 2015 and both time the service was excellent and the people corresponding are very professional

It is not from outsiders they are in Montreal

Keep up the good work.

Ordered and paid for sink, then they realized they didn't have any more in stock. Now waiting for a refund while my credit care is out $450.

The services that I got from Jaonna was amazing. I was missing some parts from a chandelier I had purchased and he took care of of everything. I am glad to go back to Artika for my next purchase!

Fantastic warranty service, up and over what I expected from any business. A company that really stands behind it"s products, nice to see this day and age.

Hello Mr. Ms.

On very few occasions I have written a sales review, but this has to be one of the more pleasant ones that I have experienced. Today, I purchased your

Hologram 4-light Integrated LED Pendant. Your sales representative was Hanna Shade. Hanna was awesome, she was knowledgeable, courteous and pleasant. She went above and beyond to answer all my questions. I was a little hesitant to buy the light fixture ( price, shipping, led voltage, etc ) but Hanna made me feel at ease when she informed me of the return policies from Artika and the best part of the conversation was when Hanna made me realized that the price will be in Canadian Dollars, that converted to a US Dollar the price will be at lot less. I could not resist!...then, I bought the Light fixture. I want to inform you that Hanna is an asset to your company, her level of human touch is outstanding. Due to this experience, you have earned a new customer and I will recommend Hanna and your company Artika with all my family members and co-workers.

Great Customer Service Team

Mario Luque MD, F-PRS

Excellent service provided by customer service. Helpful and
fast results with our sink.

Great customer service. Plus, their chat isn't a bot!!

Since the first contact with (Marie-Pier) at ARTIKA I am extremely satisfied with the conversation and the progress of my situation with regard to a problem with my ceiling lamp that was no longer working and that ARTIKA with its way to remedy my problem s has proved extremely effective always through (Marie-Pier) I want to express my satisfaction with the unfolding of my situation
Thanks to ARTIKA and Marie-Pier
Thank you again and have a great day to your team
Jacques G

Zero Stars. Where is that button??
I called Customer Service and Kim returned my call.
She was absolutely the WORST customer service rep I have ever spoken to!
She actually hung up on me, when I asked her to transfer my call to her manager. We didn't get to the problems with the products!
If you have an issue with a product, you must inform them via email... essentially you are doing the customer service rep's job for the company.
If you don't have a computer, email address or skills, I hope you don't get Kim on the phone.
She's rude. Sarcastic. inappropriate. Unprofessional. Quickly made a bad thing worse.
Artika - A better way to service your customers is to talk to your customers, especially when they have problems with your products.
I'm not excited about buying Artika products again.

Great customer support , product from Baie d'Urfe Montreal , I support local industry FIRST .
6 Stars for me , quick reply , precise and accurate , Call Bowen , he is great guy .

Unbelievable service! I purchased a simple under cabinet LED light and had the motion sensor fail. When I contacted Oliver at online support he took my information and processed a warranty claim instantly. I could not be happier. Highly recommend this brand.

Had an issue with an item purchased from a large retail store and reached out Artika support for spare parts instead of returning the item.

Response was very quick and over my expectations, they offered to send more spares for my item than I required and was all processed within a day.

Strongly recommend Artika for Living products.

Update October 6: I remain unanswered despite Artika's note. Nothing in my mailbox, nor in the spam.

I bought 6 Cloudraker ceiling lights from Costco. 5 out of 6 died within 3 years of use! 2 have been replaced, I am trying to replace the other 3.
I phoned customer service 3 times about this. I left 2 voicemail messages. I sent 2 emails and I officially completed a return request (warranty) on their website. All without any response after 2 weeks.

Customer service = zero!
Product quality = not far from zero

Very disappointing...
a zero star should be the rating

November 2020 Update: Following my comments on Google, an Artika Representative contacted me and I received free replacement fixtures. This is a much appreciated gesture. Hoping that these lights will be more durable than the first 6 I bought. So I put 3 stars instead of one star.

I had an amazing experience with Artika customer service. Our light, after a few years, stopped working. ARTIKA customer care was so easy to deal with. They were very pleasant, quick and caring. We were treated with respect and made to feel like our business was truly appreciated. We own several ARTIKA products and have nothing but amazing things to say!

Very poor quality lighting.

The electric components are cheapest of the cheap, and mine failed after 2 years of use.

Artika, your marketing says 25,000 hours of use, yet your electric driver/converter won't last a fraction of that.

The LED promise failed with these guys.

AVOID

going back to fail-safe incandescent because of Artika

Was looking for replacement glass tube for kitchen pendant lighting purchased almost 2 years ago. From the website I engaged in a chat. Within minutes James located my parts and emailed me a formal quote quickly thereafter. I called the next day and ironically same person took the call, verified fitment, and helped me to place the order. Quick, effortless process and polite service.

I was very pleased with the customer service we received for a warranty issue on a shower caddy! The part was replaced quickly without any issue. They stood behind their products - Definitely a benchmark for customer support!!

Defective light fixture replaced without hesitation and without having to jump through hoops. First class service from customer support.

I purchased a light fixture made by Artika and found out it was missing a few pieces. I called in to their support line and they were extremely helpful.

The support representative I spoke to, Taraneh Maghsoodloo, was very professional and was able to answer all of my questions. She was able to help me get the missing parts I needed. The whole process took less than 10 minutes, and left me feeling confident that everything was being taken care of.

The level of support I received was amazing. I can highly recommend that if you ever see a nice item by Artika, do not hesitate to grab it! If there is any issues, they have your back.

Thanks again!

Artika not only sells great quality products but also provides the most amazing customer service. James Ready solved all my questions and went above and beyond to assist me. I definitely recommend Artika!

Excellent customer service, a very pleasant experience!

the products are beautiful, the after-sales service is efficient.

I have a 4-bulb pendant light over my kitchen island. It's an Essence model I believe. One of the bulbs has gone out. While that's not good in terms of the quality of the product, the customer service has been excellent. I online chatted and explained what happened. Today I received a brand new fixture. It took all of 3-4 days to arrive. It was totally hassle free.
Great customer service experience.

Quick polite and effective response. I'm very happy.

I purchased this beautiful Artika chandelier that eventually discoloured and was defective so I called the customer service department and I explained my situation and they were so helpful and understanding of my situation! I never had such a great experience with customer service! They asked for my address and number information so that they can send me a whole new fixture at no cost! I am so happy with there service! Thank you Kim at customer service!

I purchased the LED under counter lights from Costco. They are a nice addition for my kitchen and don't require an electrician to install.
After about a week one set of LEDs would no longer turn off. I shuttered at the fact I had to call customer service, but after contacting Artika customer support I was pleasantly surprised. After explaining my problem they immediately processed my claim and sent me a replacement set of lights.
Wow 5 star rating for sure.
Thanks Artika,
MJB

We recently purchased a 5-pendant LED light fixture at Home Depot which we had professionally installed. After installation we noticed that the light suddenly began to flash in no particular pattern or time period. After looking at the instruction manual that came with the fixture I called customer service and after explaining the problem was very pleasantly surprised when told it sounded like there was a defect in the light and a replacement fixture would be shipped to me. The customer representative was extremely polite and helpful and was a pleasure to deal with. I highly recommend this company if this is the kind of customer service they provide.

I bought a device that was defective and I was replaced in a surprising time, with good service and courtesy

The customer service experience was professional, friendly and positive. Only unsatisfactory was taking too long to receive the order, although I understood that it was on backup order and we are in pandemic which might be one element of causing the delay. In all, Hanna is great!

Artica lights are nice, bright and easy to instsll. Their customer service is excellent.
All my questions were answered and issues addressed promptly.
Highly recommended

So far so good. We purchased a faulty light and the chat line was very swift and professional. I have been given an approx date for when I may receive the new product. Will wait and see.

I called for help as my ceiling light stopped working. Was asked to send a picture of the light and was then told that they will send me a new ceiling light completely free!! This made my day. The agent was very helpful.

Hanna was absolutely amazing and provided me excellent customer service. I really appreciate all her help and knowledge. I would definitely recommend their products.

A great company to deal with.
Before calling Artika I was anticipating having another bad customer experience, but it was not that way with Artika. Their customer service personnel (Hanna) is fabulous. She made the warranty claim process simple and STRESS-FREE.

I had bought a light from Costco and the LED went on it approx 6 months later.. I contacted Artika about the light and they got back to me the next day and created a warranty order. They let me know that it was sent out the next day!! The customer service was awesome!!

I contacted Artika for replacements globes and I couldn t have asked for a more better service.. the customer service gentleman that I dealt with really made things that much more smooth then expected. I really appreciated it!!! Since I had been pushing off getting intouch with them for some time now: had i known it would be that smooth.: I would of emailed from the start. Thanks again!! Artika is by far my most favourite lighting!!! Always so fabulous!!

Hanna Shade was over the top in customer service. Thank you so much for your help. Also Artika replaced our lights with no problem what so ever. No questions asked.
We love our under the cabinet lights! We will not hesitate to do business with them again. A wonderful staff and company!

Spoke with Hanna and she quickly took care of all my issues. I would purchase Artika products anytime! Thank you for the excellent support.

We were looking for an updated LED wall mounted light for our stairway leading to our basement in our condo that we ve owned for less then a year. A builder grade light was there. We chose model GB390L-C1BL. It was exactly what we needed & it looks great. It has a classy look to it & of course, being an LED, makes it energy efficient! It was very easy to install as well!

I recently purchased an Artika Swirl floor lamp. It is very beautiful but unfortunately it was damaged on arrival. I called Artika s customers service and spoke with their agent Hanna who was very friendly, understanding and helpful and a replacement floor lamp is already on its way in less than 24 hours from my call. It was a hassle free experience.

I had a problem with a light fixture and wrote to customer service. Excellent service to recommend

A beautiful bathroom LED Light, given an easy bracket and a hook and chain to hookup the light. Great idea and very convenient. Very impressed and will be shopping for this product in the future for all my lighting needs. Nice job.
Cheers
Kevin

I love Artika's products, they are fashion and reliable. I had to return one of the items and even if it took several weeks before getting a refund, the online customer service was able to resolve the issue within 24h.

Assisted by Hanna. She was fantastic. Found the part I required and shipped it. She was great to deal with. Thanks Hanna!

Response was very quick and resolve my problem right away by Bowen. Thanks.

I had a problem with a chandelier i bought and after some emails I decided to call customer care and I am so glad i did, Hanna was the rep who answered me and god how much she was awesome helpful professional and nice and she made everything easy I would like to thank her so much for everything she did
THANK YOU HANNA SO MUCH

Excellent after sales service!
The replacement command of 2 broken pieces was simple and fast.
It remains to evaluate the reception of the said pieces ...

Great ceiling light. Really stupid idea to put the warning sticker on the light cover...I had to soak the cover in hot water to try to dissolve the glue. 1 hour later still not clean. If a small number of customers are so dense that they need a warning label telling them to screw the cover on...why punish the rest of us?

Wow amazing customer service. We are so used to being ignored by all companies to see such fast and impeccable service make us want to continue to encourage you. Thank you Julie for customer service you have made us loyal customers.

One of thee best companies for customer service I've encountered in a long time. They stand behind their products like no other company. I purchased (my third) Champagne 5 light track for my final bathroom reno. One of the glass lights fell and broke. I wrote them an email and within a couple of days I get a tracking number that they are shipping me a replacement. That's good customer service, BUT...they sent me a spare one too! That's excellent customer service. There must have been an issue with the glue holding these glass fixtures on because another one fell. I contacted the company and within two days they told me they are shipping me a complete replacement light fixture. I will recommend Artika to anyone who will listen. That's how you do business!

I was having some issues with the online order. James R. was of great assistance. He was very kind. He was very understanding of the inconvenience the website caused. Thank you James for making my first experience with Artika a good one!

Excellent customer service! I contacted Artika for a piece which broke off our shower caddy and they responded so quickly and promptly. They are sending me the piece under warranty when I fully expected to pay for it! Will definitely look to purchase from Artika again knowing their customer service is so great!

Poor service, waited a full 3 weeks for an answer on a request for spare parts, and they do not hold parts. They finally replied that I have to buy another full fixture to replace the single broken decorative glass lens. What a waste of money. And what am I supposed to do with the remains of the other new fixture? Throw it? Do not reccomend.

Customer Service was so helpful and kind! She ordered a replacement part for me right away. I am so grateful for her help!

So far wonderful response to an issue I was having with a Voltz outdoor wall
lantern. It is an LED bubble glass unit that failed just after a year. Very limited use, however Artika customer service is sending me a replacement unit. I rated a 4 out of five because the service has been great, but I am disappointed at the failure.

The response of the company is very quick, same day return message. My problem was solve at once. Thank you Artika.

Was in need of a replacement glass for our dining room. Called their number and spoke with Joanna Juarez. She was perfect, explained the process of ordering. Upon receipt of the item, found a small defect in the glass, called Joanna and immediately send a replacement. Awesome customer service.

I recently contacted Artika to get a replacement parts for my Artika 5 light fixtures. I had the pleasure of speaking with their representative, Hanna Shade. She was knowledgeable about the products, courteous and helped me resolve my issue quickly and efficiently. She is an asset to the company and I will be buying from them again in the future.

I reached out to Artika due to a faulty under cabinet light we purchased recently.

I was absolutely and totally impressed with their level of customer service. They are going over the top to resolve the problem.

Most appreciated..thanks to all involved.

Have several of the Moon Rakers in my house, unfortunately they are starting to fail, tried to reach out to support and on the phone but had a very hard time getting in touch with anyone and no replies via email or voicemail. Eventually I did get James on the phone and he is taking care of me.

I had given up on response from the company regarding a warranty claim. Tried calling them several times and also sent multiple emails without any response for at least a month. I would have given them one star rating had it not been for James Ready, who reached out to me and provided excellent customer service and got the issue resolved.

I was missing a part for my chandelier and in the mother of days got the part with no extr service was excellent I got the missing part in the question of days sa fees service was excellent service
Thank you

I ordered a part for a light fixture through Home Depot. I gave them a different shipping address from my own but when I got the confirmation from Artika they were shipping the part to me. Even though it wasn't Artika's fault for the error, they shipped another one to the proper address without any additional charge. EXCELLENT CUSTOMER SERVICE.

We got these under the cabinet lights and they are great until they weren't. They started coming on and off on their own and sometimes go totally haywire like they were possessed

I called tye company and spoke with Hanna, she was fantastic. Very personable and took all my information to send out a new unit.

We have never had an issue with Artika, in fact all the lighting in our home is Artika. This was an anomaly and its being replaced. Excellent customer service as always and a very happy customer.

Their products look fantastic, and they have great customer service.

Love the product, but more importantly, I love the customer service. I was chatting on line with Adrian Azor from Artika. I needed tech support help. Adrian was quick & professional and able to help resolve my questions in a few minutes. Thank you Artika & thank you Adrian. Your efforts were much appreciated!

Great support, answered the question right on the first go

Hanna was friendly and efficient! She told me she is a new employee, to boot! She provided excellent service, by following up on something going back months. We received our parcel, in the mail and couldn't be more delighted! She also suggested we view lighting, made by Artika and sent us information, in this regard. Really GREAT Customer Service. Thank-you Hanna! We have two Artika products, which we purchased at Costco and we really like. Now we intend to buy more!

I called Artika today to get help with replacement parts for an out of stock pendant light that was no longer available through the retailer. I was truly amazed at how good the customer service was. (I do not normally take the time to write reviews, but in this case I was so pleased ...) Customer service was easy to get too. Picked up the phone promptly. Very helpful even though I had little information. The part I needed was not available but the resolution to my situation was outstanding. Absolutely delighted and will certainly continue to purchase their products.

Absolutely disappointed with Artika's customer service. I have been calling numerous times a day, for over a week, without being able to get through to an agent. I am usually put on a hold and then eventually disconnected. I have left voice mails, and sent a number of emails with no response.

I had originally reached out through Facebook messenger with a price match request which was approved by a supervisor. I am now trying to get in touch in order to PURCHASE the product and it has been impossible to get through.

I guess Artika is not interested in selling their products....?

I can't imagine what it would be like to get through if there was an issue with the product given that I am not receiving any responses when I am trying to purchase!

Jose was able to promptly assist me with my product issues. I am very satisfied with the professionalism shown by this Customer Service Representative.

I called Artika for warranty service for a strip light that was malfunctioning and within less than five minutes, the CSR approved a replacement and an email confirmation was received. The easiest and best customer support I ve had in years! Thank you Artika, you ve definitely earned my loyalty.

Excellent customer service. JULIE very kind and efficient. Problem solved in no time. This is the second product that I buy from Artika and completely satisfied. Thank you

After 2 attempts to place my by using the chat feature on the website, I called and was helped by Hannah. She was professional, knowledgeable and friendly. A very positive experience. Thank you Hannah.

Good product, excellent customer service. Bought under cabinet lights at Costco. They were well made a a good value for what I paid. Had one small issue with one of the wire connectors not working properly. Rather than returning to Costco, I emailed the company directly. Received a response first thing the next morning from Oliver in customer service. He apologized for any inconvenience and immediately shipped me a replacement (with a tracking number). Nice to see a company that still values customer service. Would definitely buy from them again.

Amazing modern looking and sturdy products. Needed a replacement part shipped to USA. I was shipped the wrong replacement, and instead of shipping the correct one, I was shipped an entirely new shower caddy all the way from Canada! Customer service is phenomenal. The finest I've ever dealt with. Will definitely be buying more Artika products in the future. This is a company I can proudly say I can support and stand behind. Thanks to the amazing customer service and understanding/resolving my issue in the best and quickest way possible!