Artika Review

We purchased a light fixture but didnt install for a few months. When we opened it up to install we had a damaged part. To late to return to store so contacted Artika for help. They came through for us. I would recommend artika products to everyone. We love the fixture and the customer service is the best i have encountered from any company. Thank-you Julie Campeau.

I went to the website as I have problems with a product. I used the chat box and was told I would receive an email shortly and we did. Jerry advised that I would receive a receive a replacement in 3 weeks. Good service so far.

Had a minor issue with a part needing to be replaced. Spoke with Hana she was awesome. She actually knew what customer service and courtesy are. It makes me want to buy more of their products with this type of service.

Support agent Adrian Diaz, very helpful. Hopefully will help with replacement diffuser for light fitting.

Very helpful and sending out a replacement strainer for our beautiful sink.

We had excellent service very quickly. Thanks to Hanna Shade

My product arrived with two cracked and broken diffusers. However, once I was able to speak with an agent they handled my request for replacement in a very quick and efficient manner. I received my claim email from Hanna, and she responded immediately to all my follow-up questions. This was excellent customer service. Hopefully everything arrives quickly.

Beautiful light fixtures. I followed up with Kim and she provided excellent customer service. I am very happy and pleased. Thank you.

I bought a ceiling light a while back, only to open the box and install it last week, found out the light wasn't working. Contacted Artika, they confirmed that product was discontinued and no more stock available. They offered me either get refund from store or pick a similar product from there website, I got a replacement product instead. Excellent customer service!

Awesome customer service. Supplied parts even though I did not purchase from an authorized dealer. Highly recommended.

I purchased the Neptune shower caddy from Costco. I had a piece malfunction during installation so I went to the Artika website and opened a chat. I was connected with James Ready. He was super helpful and responded very quickly to my questions. He resolved my installation malfunction by having a new item shipped to me. I was not expecting that! I am truly appreciative that there is a company that stand behind their products. Super customer service!

Hanna Shade was kind, efficient and quick to remedy a problem with a light. It is obvious that Artika has taken customer service to a much higher level than most companies. I will certainly choose Artika products when given the choice.
Based on this experience alone, I can recommend Artika as a company that stands behind their products. This was the best customer service experience that I have had in a very very long time... Way to go Artika!! Thank-you!!

I purchased a pendora chandalier and the small light bulbs (21 of them) stated to burn one after another. I called Artika and as promised, they sent me a brand new one. Excellent customer service and excellent product. You wont be disappointed doing business with them. Way to go Artika

Wow , fabulous customer service!!!, I have not experience this kind of the customer service for a long time. Fast shipment, quick response. This company deserves more than 5 stars. Thank you Guys.^^

Love the lights, I had purchased four of them. I had one fail in the first few months. Customer service was excellent and sent a replacement very quickly.

Prompt response. Excellent customer service, friendly and helpful.

Thankyou for your attention.

Big shoutout to JoAnna @ Artika. She was diligent in resolving my request and always forthcoming. No excuses and complete honesty. #joanna#keepupthegoodservice

Julie C. was so incredible! She helped me to identify what model of light fixture I had, and she solved my problem going above and beyond! Everything was solved in such a short time frame - excellent customer service.

Excellent and fast customer service. I didn't have to go through any hoops to get my issue addressed. They responded to me quickly, and were very empathetic. Bowen (sales rep) is amazing! Looking forward to doing business with Artika again!

Customer Service is brutal. Emailing to support@artika.com is unresponsive. I had to call customer service multiple times to get a replacement part for one of their chandeliers that I own. After finally getting them to generate a sales quote for the replacement part I promptly paid for it the next day. After 3 weeks from making my payment I still have not received the part. I left a voicemail yesterday checking on the status and now I get an email from them this morning with a tracking number that they are finally shipping it. Very frustrating to deal with especially that they are making me pay for a part that fell apart on their chandelier. Unfortunately the warranty no longer covered the chandelier. Artika makes some beautiful light fixtures but customer service needs some work.

Our sink arrived with a crack through the corner. I took pictures and e-mailed the company service center and they had a new sink mailed out the same day. A little inconvenient, but mistakes do happen and it very well could have been the shipping company's fault. Great customer service!

They design a light fixture that once a light goes, cannot be replaced. These lights are supposed to last 50k+ hours and it went out in 2 years. Stop making fixtures that don't have any means of replacement.

We purchased a ceiling light in December. For some reason it quit working in February? We contacted the company through their Customer Services website. No questions asked! Apologized for the inconvenience and sent a replacement order to their warehouse. We now have a brand new fixture installed. Can t say enough regarding top notch customer service. Many thanks!

I spent half hr online chat with rep CSR9 who said she/he would get started on my warranty claim to find out 21 days later after a call with message left with no response to me calling again and finally find out no claim had been logged. New person Julie (no last name given) finally submitted my claim for lights that turn themselves on. Now hopefully I will get lights in next 2 weeks

I'm pleased to witness how seriously Artika considers Customer satisfaction. Julie was very quick at responding to our initial request and continuously kept us updated on the progress explaining each steps and setting expectations and then did better than committed. Because of that stellar Service received by Julie, we will continuously look for Artika solutions for our new projects and inform our Friends accordingly. Thank you very much Artika for your focus on Customer Satisfaction and thank you very very much Julie for an excellent flawless service, highly appreciated,
Best Regards

I recently purchased one of Artika's products (an Under Cabinet LED fixture) from a third party seller. It performed flawlessly and as advertised for the first few weeks. It then started to intermittently ignore hand motions to turn OFF and ON.

I called Artika's Customer Support and waited less than a minute to speak with Ariel, a very pleasant and efficient customer support specialist. I explained the problem and she immediately recognized it as a possibly faulty sensor. Without any further discussion she informed me that Artika would send me a replacement fixture (at no cost to me) and proceeded to get my mailing information and give me a confirmation number.

The entire process took less than 5 minutes. Within the next 15 minutes I received a detailed email from Ariel confirming the replacement, confirmation number and return process.

I give them 5+ stars for service, support and a great product!
Thanks Ariel.

Artika's Customer Service is second to none! They resolved my problem with a broken globe quickly and professionally.

A great and quick service from Marie Pier Plante. She took care of my request as soon as she received my email. Her feedback was unbelievable. She was very helpfull and very professional. Thank you Marie Pier

Excellent customer service! Associate was super friendly, knowledgeable and able to resolve my issue quickly.

Outstanding customer service!
Called customer service regarding a damaged diffuser and spoke to Kim - who d promptly arranged for me to receive the new part.
From this experience I ll definitely purchase other Artika products.

Good quality products, along with a great customer service !

Excelent customer service
the change of a defective part has been very fast
thanks to Marie-Pier from Artika for her listening and her positive response.
very satisfied customer

I had bought the shower Caddy from Costco, in the summer. In november one of the clips just broke and i sent in a request for a replacement for that caddy. I was assisted by Bowen, who was very helpful and i am now have my full unit once more. Thanks again Bowen.

Great service and products. Any issues are handled effectively and with customer care in mind

HI , HANNA SHADE :
I'M VERY SATISFIED AND APPRECIATE ALL THE SERVICE PROVIDED BY YOU
" HANNA SHADE " YOUR ARE THE VERY PROFESSIONAL AND EXPERIENCE ASSISTED BY " ARTIKA CUSTOMER SERVICE DEPARTMENT " THANKS SO MUCH FOR YOUR ASSISTANCE AND SUPPORT

I just had purchased the Essence 5 light. While installing it I dropped an outer globe and it shattered. I emailed your company and was delighted to hear back from Joanna who graciously assisted me in getting a replacement. Her effort and response was absolutely fantastic and I am very pleased to ja e worked with her and purchasing your product! Thank you again!

Dean Melby

Purchase a Glitzer 5 pendant light and one of the bulbs does not work.. However, I emailed Artika and showed proof of purchase; and my replacement will be arriving soon.. I love my light and I get so many compliments about it.. I can't wait to buy another Artika for my living room.. I have to see if they make ceiling fans also.. Such wonderfully designed.. Thanks again.. Also, reasonably priced:)

Peter the rep I talked to was amazing. Very helpful. Warranty is awesome with their products. Thanks guys.

Great product and great service. Especially Hanna Shade, she called me herself when I was having hard time reaching an operator and helped me every way she could. That's what I call Customer CARE! I wished all companies were like this.
THANK YOU Hanna!

Great lighting and price, bought a few of these lights from my local Costco and they look and feel great. I have purchased a few other ones over the years and will keep on buying.

They have amazing customer service. They responded quickly and were very helpful!

Horrible customer service.
Emailed them three days ago with an inquiry - no reply. Very unprofessional.

I contacted them about a broken light and they immediately shipped me a replacement free of charge. My representative was Bowen and he was very helpful.

Great service provided by Kim. Very responsive to my concerns and shipped two replacement LED skylight lights to me. I will update my review after I install the lights and use them for a while.

I managed to break one of the glass pendants during installation. Totally my fault. I contacted customer support and explained my predicament. The support agent, Bowen, sorted out shipping of required parts at zero cost. I was not expecting such a generous resolution. Thank you Artika

I purchased an Artika U7 shower caddy from Costco and the mirror socket was defective. I called Artika directly and was answered by Hanna Shade. She greeted me with a very friendly welcoming tone and when I explained to her the problem, she acted immediately and checked if they have the parts needed for replacement. She could not find the replacement for the defective part and she sent me a whole new Shower Cady. I am very happy with this great level of customer service provided by Hanna. She is a great asset to her company. Thank you and keep up the great work. Cheers

Customer service was above and beyond client Expectations.

There was damage during the purchase and transportation, a glass cover broke, and I immediately contacted the customer service. I received it today due to the epidemic, but the customer service responded to the email with patience and time. Thank you very much. I will buy this brand again.

Beautifully made lights at a great price. Once I got the box home I opened it and one of the globes was cracked. I called the customer service number and was only on hold for about 5 seconds. I was helped by Hanna who got it replaced immediately!

Great customer service! They were extremely helpful and understanding, and they went above and beyond to help get me the part that my fixture was missing. Will definitely purchase the Qrtika brand again in the future.

Absolutely impressed with the customer service! Great products! Was missing a small piece and they re replacing quickly and painlessly!

Beautiful lights. One had a scratch, I called the company and James was delightful and took care of the issue quickly. Excellent customer service! Thank you.

Oliver the CSR was amazing. Confirmed the issue, let me know the process, ordered the component and the entire chat was no more than 5 minutes. That is really customer service.

Wonderful product and wonderful customer service. Thank you.

Warranty service was excellent. Replaced the product without any hassle! Glad I purchased their products!

Terrible customer service! I've been waiting 10 weeks to have products warrantied with no success. They keep on telling me to call back, and now they tell me that they may not have the product available anymore!

Excellent customer service. I contacted Artika with a concern regarding one of their products I had recently purchased and upon meeting their request I was granted a replacement of the product. The following day I received an email notification that the replacement product was shipped. How great is that? Much appreciated.

Artika's customer service rep Julie Campeau really made this experience with Artika renew my hope that their are still companies out there that still care about their customers. I have had a few really good exchanges with some of the companies that I either do business with or buy their products and I will say that Artika (because of Julie's caliper of customer service) is up there at the top of the list. Julie took the time to do some research to find the right part I needed for my U3 shower caddy and saw that I got it in a very timely manner. Artika should retain as many people with Julie's attitude as they can and their business will continue to thrive.

After purchasing a light fixture on the Artika website I had noticed that the same fixture was being sold in stores for a much lower price. When I had contacted customer service, James Ready, made every effort to help me resolve this price issue. James was extremely friendly, kind, helpful, and efficient with solving my issue and with emailing me back. He made my experience shopping with Artika amazing! If he isn t already being praised for his customer service skills by the management team, please do so immediately. James Ready deserves a promotion or a pay raise!

Thank you James for your wonderful service!

The service was incredible, resolved my problem with a replacement. Highly recommended

Awesome customer service. They stand behind their product and promptly took care of an issue I had

Very helpful. Professional and knowledgeable employee. I would recommend your product to others based on the customer support I received.

This company is EXCELLENT. I bought a standing shower caddy of theirs from Costco about a year ago, and during a house move, the stopper on one of the sides got misplaced. Buying a brand new replacement for another $80, plus tax, seemed like a waste so I emailed them and asked if they could send just the missing small piece and inquiring how much it would cost. They sent me the replacement part without charging a penny two weeks later. Rare that you will find such excellent customer service in this day and age.

Excellent reception very polite very helpful. Lady's name was Hanna. Keep up the good work thank you

I appreciate so much Artika caring about my situation and sending me the Q-cup.
This company cares about their customers!

Great products and amazing customer service support. For me it was the fastest problem solving and getting the result with no time to waste. I do recommend their products and service (Specially peter who help me out).
Thank you

Bought a light from Costco and got it installed, only to discover that a piece of the crystal was broken. Called Atrika customer service and Tara was able to help me right away, sending me a replacement crystal, instead of me having to disassemble and return the product to Costco.
Even got a shipment tracking email the same day.
Thanks Tara!

Had an issue with a defective finish on my outdoor lights. Contacted Artika, and Julie Campeau called me back. Julie was outstanding to say the least. She immediately acknowledged my concerns, and offered to send out replacement fixtures right away. Amazing customer service to say the least. Once the new fixtures arrived, I had some difficulty installing them as they were smart fixtures and it turns out my wifi signal to the front of the house was not great. Again, Julie helped as much as she could (always prompt at replying to emails), and she eventually had me contact Mathieu who assisted me via FaceTime to help with the install. This company and these two individuals in particular are exceptional examples of outstanding customer service and standing behind what you sell. I highly recommend Artika products!

Nathalia was great to work with. She took care of the problem in a quick manner and processed my warranty claim in a timely fashion. Definitely impressed with the customer service.

Very accommodating. Addressed needs without any complications and explained process and how to follow up if necessary. Great service!

I was impressed with their proactive response to my questions. The experience I had with the staff person I chatted with was pleasant and informative and very helpful. I am pleased with the resolution to my question.

Artika went beyond and above to help resolve my issue. Due to COVID-19 pandemic there were signifigant delays in shipping, which I would say was not on the company.

Three years ago I bought all Glacier lights for my home exterior. I found them durable, attractive with an excellent warranty. Customer service was prompt, courteous and very helpful. Awesome company!

The customer service was terrific and straight forward, extremely helpful and thoughtful towards the consumer. Great Product.

I asked customer service for an template for a sink purchased a few years back. They were very helpful and prompt with getting it to me.

I have to install your "duel mount" sinks, I wish you would stop advertising it as such because there is no such thing as a "dual mount" sink when you weld the tracks onto the bottom of it.

Great products and great customer service.
One of the parts was broken and artika immediately send a full replacement without any questions asked.

Recently had a small problem with one of your light fittings. The leaflet enclosed ask that I email the company. I did this and my problem was dealt with quickly and efficiently by your employee Kim Cunningham......no relation by the way...but maybe linked in the past!
Thanks to Kim my problem was solved much quicker than I anticipated!
I'm one Happy Customer and would certainly buy your products in the future.

Marie was amazing. She not only understood the issue I was having, she responded with the best options I had given my warranty and provided me with a timely replacement. Extremely happy and satisfied with my experience with Artika's customer service. Thank you Marie for making this process seamless.

Excellent customer service. Highly profession and friendly staff and top of everything amazing & stylish products.