Artika Reviews

I have been helped greatly by Arian Diaz! Thanks very much!

I contacted Artika via their online chat and the service was helpful, speedy and reliable. I recommend them to anyone looking for a beautiful light from a company with great customer service. Ask for Adrian - super helpful.

I have purchased several lights from Artika over the last month and absolutely love them. I had ordered one of their lamps online and it was missing a component, so I contacted their help desk, my concern was resolved very quickly and they sent me a new lamp within a few days. Simply awesome customer service

Hanna was great. Great customer service, advised me on under cabinet lights at Costco purchased them the same day. I had purchased a skylight at Costco months ago something happened and it stopped working the company immediately sent me out a new one no questions asked. Wish all the companies were like that. Thank you Artika.

The customer service James provided was awesome. He listened to my issue and resolved my problem in minutes. It was a pleasure dealing with him

EXCELLENT customer service. I had a problem with the basin grid for my new stainless sink. Within 24 hours of my contacting Artika, they informed me that a replacement grid was being sent to me. Wow! I am a happy customer.

Hanna was very helpful in resolving my problem with the light fixture. She made it clear that customer satisfaction is Artikas number 1 goal. It's refreshing to speak with someone like Hanna.

I contacted Artika customer service about needed a part for their shower caddy. After submitting my request i received a email saying they would get back in 48 hours for a response. Sometimes when i here that from other companies it could take days or weeks ir maybe not even get back at all. Not Artika they responded within 8 hours and are sending me tge replacement part ASAP and at no cost. Thank you Artika

I bought Artika under the cabinet LED light from Costco and had the issue with the light control. I called customer service and Hanna helped me. She is very polite, patient and professional. The replacement of the LED light unit was shipped out on the same day and I received the package in two days. I didn't expect this fast! The replacement unit looks good and is functioning well. Thank you Hanna!

Over the past 4 years I have been replacing most of the incandescent and CFL, and Florescent fixtures in my house with the Artika products. This includes both indoor and outdoor products. I got the indoor units at Costco and the outdoor units at Lowes. I have been very satisfied with the performance, but after four years, 2 of the 11 units had partial failures and required replacement. The support team at Artika has been very responsive and after providing proof of purchase, and pictures of the failed units, they have shipped me replacements at no cost and no hassle.

Customer service was amazing. They answer me right away and they solved my problem.
Great experience.

Thank you Artika

Shower caddy purchased from Costco. One of the shower caddy shelf clip was broken. I requested for broken part but Artika sent me new shower caddy.

I contacted customer service by phone to order a replacement after I accidentally broke a glass shade. After a very short wait, I spoke with Hanna who was quickly able to arrange shipment of the part at a very favourable financial arrangement! The entire conversation was pleasant and efficient. Thank you.

Called in because I was having difficulties opening thw fixtures to insert new bulbs; It was impossible. Spoke with Hanna and told her that from the reviews only 2 people reported said difficulties. She seek authorization and shipped me 2 replacements. So appreciated her prompt assistance because I love these fixtures! Thanks Hanna!

Needed a replacement clip and it was given to me with no questions asked. Great service.

I got a defect product contacted support via email and soon offered a replacement. Good customer service

Just got this two lights and looking good on my entrance.

Recently I bought a shower caddy at COSTCO but unfortunately the mirrow clip came broken, I called artika to state my problem and i was impressed how quickly they took care of my concern explaining in detailed what will be the procedure replacing the broken piece.
I give my thanks to Ms. Hanna Shade for the way she handle my case, was very polite and courteous. (Love her)
Yours truly.
John Gonzalez

Great. No hesitation with making my issues right.

Despite being out of warranty Artika really came through for me an replace a faulty light fixture. Great service.

Customer representative was helpful in providing me with a replacement part for a pendant light that was damaged. Response time could be improved though but nevertheless was able to help me with my issue.

I am very satisfied with the Artika ceiling lights that I recently bought, because they are of very good quality, they are beautiful and effective, but what surprised me the most is the service afterwards. the sale was impeccable, a big thank you to Mari- Pier, customer service of Artika, who was very courteous and she settled my case in a very short time. The same can not be said of many other businesses today.
It is certain that I will favor Artika products during my next home renovations.
Thanks to Artika staff for their good customer service.
R. Beaulieu

I had some issues with our Atlantis SS twin bowel kitchen Sink, purchased in 2012 and Bowen a customer service representative resolved the the issue in 1day. They are a great company with great customer care staff thank you again Bown for all your help.

I would like to take this opportunity to thank Hanna at Artika for taking care of a product problem I was having. Hanna's customer service was so professional that she truly made my day. Thank you so much Hanna.

We had 2 sets of lights that did not work for some reason. The third
one is the first one that we purchased, it works perfectly and we
love it.

I spoke to Mercy yesterday, she was totally accommodating and
great to deal with and very friendly.

She must be a great asset to your company.

Thanks Mercy, Marsha

Got 4 outdoor wall lights from Costco. However, the Canadian winter and rain did a number on them, wearing out the reflective coating. I contacted customer support, and after showing them pictures, they promptly offered to replace the lights, inclusive of shipping. Gotta love when a company stands behind their products. I'll continue to buy Artika lights!!

We purchased a wonderful set of contemporary style Artika Bristol Indoor/Outdoor LED Wall Sconce lights at Costco, but after installing all eight units, one refused to operate (additional checks confirmed the fact).
I contacted Artika Warranty through online chat, and Adrian Azor collected all required information and told me that we will continue our dialogue through email. He kept his promise, and considering that all other lights are bright (at only 7W!!!) and working well, I am giving 5 Starts.

I've ordered several Artika products from both Home Depot and Costco. I've only encountered 1 issue with a floor lamp that didn't stand straight and had a tilt. Artika's customer service was great and created a replacement order for me. Haven't received the replacement yet but I'm confident all will be ok. I highly recommend Artika's products. They look great and are priced fairly with great customer service.

We bought 6 lights for our new condos at Costco made by Artika. They were really beautiful, but the 'catch' is that the lights all stopped working after 4-5 years of life. Costco does not take returns and Artika without washing your hands. We are told that it is normal for a $ 100 fixture to have a lifespan of 4-5 years. It looks like disposable ... very disappointing

I am amazed at the wonderful customer service Artika provided to me! Jose Sanchez, in particular, was outstanding!!! I had ordered an Artika light fixture from Home Depot and 4 days later, received an email that my order was cancelled because it wasn't in stock. First of all, HD should update their website rather than letting the customer create an order and then have it cancelled on them without warning! I really wanted the Artika light so I went on the website and found it, but it was priced $20 higher. I know this isn't a significant price difference but I asked Artika if the light was in stock and if they could price match to Home Depot. They were able to answer all of my questions and price match for me within less than 30 minutes. I am super impressed by this, and their willingness to work with the customer! They truly went the extra step and because of this, I HIGHLY recommend them and will be much more inclined to buy directly from them in the future, rather than trying to go through Home Depot. I can't wait for my light fixture to arrive - I read great reviews about it and am confident it will be a beautiful addition to my home. Thank you Artika and Jose!!!

Joanna is great and I liked her quick response to all my email concerns. I am placing an order for the glass Cylinder for the LED Pendant light and I am very happy with their customer service.
So surely I am planning to place more orders from Artika from Amazon.ca.
Cheers.
Meghana

I have spoke with 2 people from this company both always polite,never left me on hold long without checking on me and letting me know what was going on, these people in my opinion go above and beyond and are a perfect example of what customer service truly means! Id give 10 stars if i could! I will definitely recommend to all my clients. Thank you so much for what you guys do i know not all of us are easy to put up with.
And just some advice for people coming from someone that use to be in customer service, maybe if your not rude when you call people will be more willing to go above and beyond. The customer service representative didn't do anything wrong so lets not be rude to these people for no reason.

I purchased five sets of Artika light fixtures a few days ago from Costco for different applications, they are easy to install, stylish and energy saving. However one had a slight malfunction, upon contacting Artika Customer Service Department spoke to Hanna, she is very polite and understand the matter was resolved in a matter of minutes. I am very pleased with the outcome. I am very happy with these fixtures that I will without hesitation recommend their products to anyone.
Thank.

When I first contacted Artika unfortunately the process was not well addressed. But finally when I clicked chat and connected with James Read everything was taken care of immediately. Not sure where the breakdown was from the first emails/phone calls but James came to the rescue and solved my problem immediately. The 5 stars are allocated for James services. Thank you

Great customer service. Hanna very friendly, professional and helpful. Great products and support.

Absolutely first class service from Artika, 10/10 for service, speed of response and solving of my problems.
Best company I have dealt with.
Hope to purchase from them again.

your representative was helpful and very friendly and courteous. she made dealing with Artika a pleasant experience,

Fantastic customer support team!
All issues were resolved promptly, and professionally.

James was very knowledgeable about the products and extremely helpful in solving my issue with one chat. James showed great customer service. I would recommend Artika products knowing they stand behind their products. Thank you James for your assistance

I had an issue with two outside fixtures. I wrote to Artika customer's services. Less than 24 h and they came back to me. It took me 10 minutes and all was fixed at my entire satisfaction. Many thanks to Julie!

I had a problem with two outdoor lights. I wrote to Customer Service at Artika. In less than 24 hours, they contacted me. It only took 10 minutes and everything was resolved to my satisfaction. Thank you very much Julie!

I ordered the Cosmos Integrated LED chandelier. Very nice product of high quality. Instructions were very clear. Follow up customer service is excellent.

The light that I ordered was very well built and matched the description and picture. It arrived quickly and was straight forward to install. Unfortunately, did not match my decor so started the return process. The return process was delayed so the company refunded the full cost of the light and allowed me to keep it. The light is beautiful, so will find another spot for it. FANTASTIC customer service and quality.

I had one of my LED lights fail. It was still under warranty and Artika promptly replaced it. I like their products and recommend them.

I worked there I know what it was meant to be in the last 5 years..

I am very very satisfied with your service.I would like to give you and comapny 5 star. I will 100% recommend your product to my family and friends. from beginning i love artika product but from now on I love service too.

Fantastic and Beautiful products and solutions with simply the best customer service.

Great company that stands behind their products. Great experience.

The service I received was spectacular! Friendly and most professional. I was able to resolve my issue most satisfactorily. I also need to mention that we love their Shower Caddy; I have purchased 6 of them.

To follow up my request for replacement of the luminaire, I want to thank you for the excellent after-sales service. I received the replacement fixture on Tuesday and it works very well.

The lighting of these luminaires is fantastic and we plan to install others to replace existing lighting. We talked to friends who, as we were not happy with the traditional lighting.

Once again a very big thank you and continue to offer a quality customer service, a rare commodity these days.

Fernand Giroux

We purchased the under cabinet lights, installed them, about 4 months in one of the control units was having issues. I contacted the company via email. They were quick to respond and quick to solve the problem. Great product, good service.

Great customer service experience. Quickly replaced a broken light. Thank you!

Mercy was outstanding with her professionalism and very positive attitude taking care of our concern with one set of our undercabinet lights.
She had the "can-do" attitude to make our phone call most pleasant and fulfilled our trust with Artika products.
Please thank her for us!
Robert and Linda Van Antwerp
Lakewood, CA

When you call a company about a warranty issue, you expect to get a bit of a hard time. But my experience with Mercy at Artika was a pleasant and successful as can be. A new item will be shipped out quickly to replace the defective one. In fact, my time on the Artika webiste exposed me to the wide range of beautiful lighting solutions, and I expect to shop here again.

The light fixtures are original; each design having its own character in a variety of styles that complement many decors. They truly are jewelry for a room. The quality of the light fixtures elevates the room. I purchased 3 of the lights (Carter, Biplan and Angelic); each distinct and each beautiful. I encountered a delivery issue with the Biplan (damaged in transit by the courier company). Artika's CSR was quick to respond with a replacement light fixture at no cost to me. Joanna J. was an absolute professional throughout our conversation and resolved what could have been a very stressful situation. I definitely recommend the company for the quality of its lights and customer service. (PS - The lights are easy to install.)

I purchased a light from my local warehouse store. As I installed it I notice a part of the light was chipped. I contacted customer services and their help has been nothing less than perfect. I'm expecting the replacement part in the next 15 days. I would definitely recommend them .

Beyond and above customer service from Joanna! I had contacted Artika seeing if they had a replacement part for my chandelier that had a cracked glass bulb, and they did not. Instead, they are sending me an entirely brand new chandelier free of charge and no shipping expenses. I did not have to explain how the glass became cracked, where it was purchased, no proof of receipt, Joanna simply took care of it for me. Such a hassle free experience. The customer service alone is a reason I will continue to shop with Artika. Beautiful pieces, outstanding customer service. Thank you Joanna, it is so appreciated!!

Had an issue with some lights deteriorating, contacted Jerry at Artika who took care of the exchange easily.
Fantastic customer service!
Thanks Jerry!

Amazing customer service. Hanna was amazing!!! Thanks again. Keep up the great work and great attitude!!!

A+++

Fantastic customer service. Very response to my inquiry and follow thru.
Thank you.

I ordered four Colonial Exterior Lighting fixtures from Artika and found them to well made and of high quality. When the fixtures arrived I noticed that one of the boxes was missing some of the parts necessary for proper installation. Upon contacting the company I found the customer service to be superb. The CS representative listened carefully to my concerns and was extremely interested in making certain that the issue was corrected to my full satisfaction. It is with this in mind that I can recommend Artika as a company that offers quality lighting products which they support with exceptional customer service !

Great service! Thank-you for your support and professionalism!

Joanna addressed my issue with one of your products immediately and provided me a solution the same day. Excellent customer relations. Will purchase your products again based on this experience.

Purchased the sunlight recently and it had some damage on the back. Didn t want to go through an exchange process in store. Reaching out to the company by email This service process was amazing! So quick. Within a simple email exchange they are sending me a replacement from the warehouse.

Looking forward to trying out other products given the company stands behind their products so well.

Excellent service, quick and efficient, Marie-Pier very cooperative and customer minded. Thank you very much.

Excellent customer support. I was only enquiring about a specific type of light bulb and the support rep went above and beyond to find it and have it shipped right to me.

I have to say their Customer service especially Mary, WOW!

Not only do they make fantastic items that look amazing, but are top notch in their service. Thank you Artika!!!! You have gained a forever client with a pleasure to recommend to friends and family.

I just purchase Karma Pendant directly from the official site. It show was on sale item, however, I found HOME DEPOT actually carry their item and sell exactly the same Karma Pendant for much much cheaper price for $23 difference. Seriously? HOME DEPOT sell as regular VS you guys was on sale....I send email back on the same day I purchase to support@artika.com ...NO REPLY.....I called customer services...NO REPLY....

Excellent attention, quick response, without problem they sent us a replacement of the lamp.

Thanks!!!

Great service and product quality. Would absolutely purchase from this company again

I purchased an Attila Essence 5 pendant led light fixture from Home Depot . We got the hardware installed and noticed one of the glass covers was broken I contacted the company and Hanna Shade sent one out at no charge! Great customer service and a beautiful light fixture

Great service and great products.
Something that i didn't like of my product they mailed me the parts without asking any question.

The Artika flush-mount LED lamp I bought a year ago suddenly stopped working. I contacted their customer support and after a short conversation with Marie, she was able to resolve my case by offering me to send a free replacement product.

Based on my experience, this company stands behind their products which is good for consumers and the environment.

Contacted Artika regarding a part missing in my light assembly, and Customer Service Rep James was personable and helped me quickly. Thanks for the help!

I ordered a product directly from Artika. It arrived with a few scratches and a small dent in the aluminum housing.
So I reached out to their customer service. She was very nice on the phone and took care of everything for me. I was under the impression I was going to have to ship it back, then wait for them to process the return before receiving a new item. Happily, I was wrong. So nice to be wrong once in a while.
They are shipping a brand new one to me.
Thanks again Artika.
Chris

Incredible customer service, and stands behind their products. Too notch!!

It's my first time that I buy Artika products and I'm very happy to have it in my house. Great price and quality and the best customer service!!!

One of the best services I've ever received. Always answered my emails very kindly and with the answers I require!

I had trouble with a fixture that I had purchased, and I called customer service. They were exceptional. They solved my problem in about 3 minutes. This is an excellent company to deal with, plus their products are quality.
Thank you for your help.

Jerry was very helpful in resolving my issue. Great customer service!

Excellent customer service, I will definitely recommend their product

Thanks,

Gustavo Lacayo

Wonderful customer service!! Called to replace a broken clip and since it was a new product they didn t have a replacement. They are now sending me a new one at no charge! Thank you for making it so easy.

Artika has been very helpful and thorough in providing information and following up on our order to replace a broken glass cylinder. With the complications of the pandemic, they have been clear about the possible delays in obtaining the supply and also of shipping. When it was available, they phoned to let us know and complete the transaction. Hanna was very professional and friendly and I'm pleased with the outcome of this transaction.

Wow and wow, I need a replacement part for my lighting. I chat with them directly on the web pages.
It took less then 5min and I hade all the information and the price. Thanks guys

I called about a defective light and reached Joanna and she was very helpful and kind and took care of my problem. Excellent service. Thanks

My phone interaction today with Hanna Shade was very pleasant, she's knowledgeable and very friendly person to communicate with. She went above and beyond to satisfy my needs and raised my expectations from Artika! Great job at customer service and great lifetime products! Very happy!

Great customer service! Simply amazing and very understanding of your issues. I would recommend buying their products as well as reaching out to their cstomer service team with any questions or concerns.

I had an issue with one of the bulbs not lighting up in a fixture. Kim was very helpful and I received a replacement fixture in a timely manner. I love their various designs and styles. They have something that works in most situations.

Called Artika for a issue, without hesitation they solved it. Thanks for your help!

Bought a sink from Costco, love it! The strainer broke and I chatted with Hanna on the Artika website. She was happy to promptly send me a replacement! I'm so happy with the quality of the product as well as the wonderful customer service! Thank you!

Amazing service. Blown away how quickly I received a response.

Great products and their customer service is what should be with every company,real people fast solutions. Happy with Artika I recommend.