Apple Soho Reviews

Decent experience. They tried to help but fell short of having actual experience trouble shooting their own products. Really nice people but I don't feel like Apple pushes their employees to fix things- just sell products.

One of the top 20 Apple Stores I visited. Very neat and clean. Got all the iPhones, iPads, Macs & MacBooks. Apple Watch bands should be a little updated.

Great open space you can see all the products but my wait time to see a genius was over an hour

a smaller location, but quality service nonetheless

Great service, great items - love this place.
A little bit pricey, that's the only reason that I didn't rate

I visited to buy a Mac . I was totally satisfied with the specialist, he just totally explained everything in detail. And was guiding and suggesting a lot. But they could not set up the Mac because of the COVID restrictions

Everybody is so Rude!! Treat people like garbage! Giving bad attitude when you call. What happened with Apple?? the customer service is just awful. Oh my god. Stay away from that store

If you don't like Apple or the people that use Apple products, this is not the store for you. I find it comical there are this many people enjoying being overcharged. Why anyone would pay full price is mind boggling. Pro tip: I'm buying Apple stock instead.

Great service. One of the best genius bar that I have ever been to. The geniuses are extremely helpful and they ALWAYS advocate for you. They try their best to provide you with their best option available, so you can get services as soon as possible at the lowest cost. Wonderful staff at this store. Taliyah and Ralphie were extremely helpful and knowledgeable.

my goto store for apple stuff. always come here for window shopping.

The best place !!!! They helped me out. ASAP!!! 100% worth it!!!

Staff are very nice and helpful as well. Great services.

Since the iphone 4 is electricity mobile phone, no one is energy saving, 7:30 blunt I started listening to music is a good electric 100% to 21:00 a battery is 50% to residence was 20% what iphone5s, do iPhone6 consumes more than 5 s?
If you want to fix the phone power change please apple, if you dont other cell phone companies do better than you

Best experience ever-
I was in a crunch trying to buy a 15" pro before leaving the country. Unfortunately, apple was refreshing the computer at the time, so none of the other stores in NYC could help me find one before I left. However, Mark-- the Senior Manager-- really went out of his way to assist me and made my life so much easier. Pico, Kenneth and Nicole were the absolute greatest and took their time to help me through payment issues, my difficult timeline, and everything else.

I would recommend this store over any in NYC. The staff here are knowledgeable, attentive, hilarious, cool and will help you out when you're in a crunch.

There there
If it rains or colds

My favorite apple store in the city (after the one on the UES)

The staff is incredibly kind and fun. Wish they were a tad more knowledgeble about features. Feel like i know more than they do.

Nice open space store. Doesn't feel as crowded as the other apple stores in NYC.

VERY HAPPY TODAY! wrecked my iphone 7 Plus 256 very bad this morning! screen was shattered. they charged me 160$(tax included) to change the screen. They did, it worked fine, but they offered me another option of a new device!! same model, same color, no extra charges! i cant believe this! now I have a new phone! they helped me to back up my information before they reset my broken phone. Plus that, before I went there again to change my earpod. They are all polite, very nice and friendly! I do not go to any other store in Manhattan coz I am very happy and satisfied with their service. Good job Apple geniuses!!

The most relaxing Apple Store ever. Very helpful + trained staff, easy to communicate with. They have all what an apple fan need.

These guys are the greatest! I've had only pleasant experiences at this Apple store, with fast service, friendly workers, and really reliable results. I've never left anything but pleasantly surprised and with a fully functioning phone. I highly recommend this apple store for all of your apple needs.

The staff here, to put it simply, suck. They're pretty much all self-absorbed pompous children who refuse to even look your way untill you've actually poked them or stepped directly in their way. They are very unhelpful and always act as if you are inconveniencing them. On my first visit there I was treated very nicely by the manager and one charming girl at the genius bar, but, sadly, I can hardly say the same for the rest of the staff. If you're not prepared to be assertive when you're there for much needed service, avoid this location at all costs.

Like a open house for Apple products with a party always happening upstairs

I have an apple iphone and this place is very good with electronics and hopes that you are satisfied with the product.

It beautiful there and it big to and have every apple product there

It's not really busy place, nice workers good series

Terrible service, waited for 2 hours and nothing solved

Your service was one of the best. That's why I choose to use mac rather than other laptops. But now your old laptops is just a garbage to them. Even though nothing is wrong with it. Just the battery that too old and you don't have the option to replace them anymore. Your option now is to buy the new "MacBookPro" that is not so pro with lots of limitations that you have to live with. And the most expensive laptops like it was made of gold.

You used to be good.

Busy like you'd expect, but plenty of associates available for help. Beautiful architecture and worth a stop.

the store service very bad,they told me wait 52 minutes,I wait almost 3 hours,still wait.i hate the service .kill my lunch

Good service and good and friendly atmosphere. Very good with resolving my issues

Overpriced products and repairs are what you'll find at this Apple store. The high prices would not be so unbearable if the products were designed to last. However, Apple products do not last long, and the price to have one repaired is as exorbitant as the purchase price. I would recommend staying away from this Apple store.

I bought iPad and after I changed to phone. It s not problem

My iPhone 5S is over heating when talking on the phone for 10 minutes, even with it's charging for 30 minutes. So today I brought my iPhone 5S to this Apple retail store, and they told me my phone is fine based on the diagnostic report. And what they meant is that I "came for trouble", they refuse to give me a replacement. They are expecting my phone to be shuts off by itself from over heating next time and then bring in the phone. I was so pissed, because this means that this phone might explode when it's over heated, and I have to live with panic every time when I'm using the phone or charging.

This is a very nice store and usually not too crowded. It's about a 5 minute walk from the Broadway/Lafayette subway stop. This is a big store carrying their full product line, accessories, and the Genius Bar. I have taken my Mac Book Pro here a few times for warranty repairs and they generally finish within a day. They also have a nice theater on the 2nd floor for classes and special events.

Efficient store. In and out with an iPad in 10 minutes

Been waiting over 1 hour an a half to upgrade my phone. Staff and store is losing its touch. Wait should not be this long for a device losing its swagger

John was the worst person I ve ever dealt with in my life extremely unprofessional and no social skills does not know his job at all

Quick, efficient ....managed to buy 2 iPhone 10Xmax within 10 minutes...just 1 week after launch!

Love this place, Jose was very helpful to my computer needs. Thank you!

Really bad service. They were not able to answer my simple question, can I add RAM to my iMac. Highly unprofessional.

More than adequate staff and very knowledgeable of the products sold the experience was encouraging and I will be back

Awesome customer service. Jerika was the best, so helpful and knowledgeable.

Great customer service. Taking all the other proper precautions while still being courteous and fun. Great experience overall.

Very helpful and friendly staff - even though quite crowded

It's an Apple Store, need me to say more? It's always fun to check out some of the latest in technology from Apple here, and as usual for Apple Stores, the staff are super friendly and willing to help you with anything, which might get annoying if you're a super techy person like I am who knows a bit more than some of the staff

This is my first time visiting the store, unfortunately a very bad experience. The staff there are rude and unprofessional. After standing on the line for about half an hour to exchange my iPhone 6, I was told to wait on other line outside the store because she only did return. No apologies and even blamed me not to ask beforehand. I let her know I did ask two different people in the blue shirt, then she lost her patience and told me that she was not the one who gave me the wrong info. I will never visit this store again, and I will recommend Apple to retrain their employees.

fast to solve your problem more better than 5av 59th

The only Apple product I have is an iPad, but the customer service is so excellent at this Apple store that it has me considering getting the Apple ecosystem.

I usually go to the Apple Store on 14 th and 9th area but walked in to the Soho sore to buy an Apple Watch. There were about 200 people in the store and I counted 6 employees. We waited on a line to get help for way too long. Fix this please. I own everything Apple plus the stock. Very frustrating. Actually there were 5 employees greeting people but not helping.

New Yorker tip: free public bathroom here. You're welcome.

Very Helpful. I never leave without my questions answered ....

Worst experience ever. Last time we came here and we had been waiting for 3 hrs. And by the end of the appointment our problem didn't get solved. And the specialist got us a 3:30 appointment for today. And we are here now, they said they cannot find any reservation!!!! We are gonna wait another 50 min again!!!!

I had a lot of people are very busy.
It was a very comfortable place to treat me warmly with tourists.
It's a place where Tachiyoreru with confidence.

The Soho Apple store representatives take time to resolve issues no matter how little or large. They do not push you to buy what you don't need, they tend to your needs. Great job!

This store is ridiculous. Every time I tried to solve some problems then it came out more.

@google: you need to let me give a rating less than 1. Please

Firstly, I couldn't get an appointment because the voice operated nonsense asked me for my imei number (the apple genius didn't know how to get the number when I gave home my phone) after 15 useless question ( none about my email or any other identification)

Secondly, the staff is inattentive, and aren't even interested in feedback.

And the thing that annoys me the most is that, when I asked for a appointment the genius gave me a walking queue number. And when I insisted on an appointment, neither the message nor the mail had the appointment time in them.

THIS IS IT.

THE ONLY THING THAT PREVENTED ME FROM MOVING TO GOOGLE IS THE CUSTOMER SERVICE. WHICH APPLE NO LONGER CARES ABOUT.

I am returning my iPhone 7+, my MacBook Pro, MacBook Air and my iPad AND MOVING TO THE GOOGLE INFRASTRUCTURE.