The worst service I ever had with apple. I bought the iphone 5 unlocked for 700 and the gay from the shop told me I wouldn't have a problem! well apparently they gave me the wrong iphone and now I can not use it in spain!! 700 for nothing! I have been trying to contact the shop from Spain!! and nothing!! the keep putting me on hold for 20 min!! WORST SERVICE EVER
Nice facility, awesome staff, but usually pretty crowded.
Much better the previous one we will wait for the new one that is under construction
The store also closed, i came here December 25 5pm!
One of the staff was making mistake and cost me more.
Many people always! But they tend to you quickly. You can try all the devices and also charge your cellphone haha
Staff very helpful as always. Spacious, not the biggest Apple store that I ve visited.
Checked out the cases they had available for their latest iPhone 11 Pro and unfortunately some colours had sold out; which is always disappointing to here. If it s sold out it s popular, so restock in time or take off display/ place a out of stock sign, is they way I see it.
Different floors available including a express section where you can quick purchase and leave with basic equipment like charger cable etc.
Typical excellent Apple service is you are within warranty. It is the Apple store you come to expect. Come here for all your Mac needs.
I've had a few great experiences at the genius bar at this location! Great people
Helpful advice but a little pushy. I was picking up an expensive piece of equipment and was rushed out the door before I could ask a critical question. I felt like they just wanted to take my money and get me out. Even though I paid for apple care.
Architecturally speaking, what a wondrous sight to behold. Windows aplenty, a menagerie of technology and urbanites, stunning views of the neighborhood make this location the Apple of my eye. What a delicious Apple.
The store employees were also helpful when desperately relaying the story of the lost iPad mini on a Vamoose bus. Although they could not quell the overwhelming consternation of my lost child, they gave me options and empathy. As a Mac parent, that's all anyone could ask in these troubling times...sigh.
I went down the street to the Google pop up. MUCH better! Very cool.
Great place to take classes, surf the web, charge your phone and buy Apple products.
An amazing experience apple is seriously geared towards customer service their popularity makes it difficult for them to do this because there are so many people waiting to speak to Apple staff but it was a very good trip and the people that served us were very helpful until we had finished our complete shop so all in all a very good experience
I used the genius bar to get some tech support (the charger was broken so had replace it using apple care). Ended up waiting about an hour and a half to get it replaced. Went during the middle of the day on friday, not sure if that time was exceptionally busy or that's the norm in the SoHo location.
Other than that the store was clean and spaced out with Apple products.
It's apple, I removed a start just because they call they're tech support genius. That's a bold statement
Same stuff. Different store. Supe comfy seats on the Theater.
Went to the apple to see which headphone I should get between AirPods it Beats wireless and I was helped by Chris and he was a BIG help! I was like choosing between these two for a whole week and can t decide. And Finally I made my choice and got the AirPods instead.
very nce servce got a mac anfd the 7 awsome helpful staff
Its a okay experience, the customer service is excellent when you "find" someone to help you half the time you have to go searching for them. But other than that the product quality is amazing and store is very clean and appealing
Shelly helped me with my iPod touch. The geniuses were helpful and friendly, they fixed my problem and sent me on my way.
Guiding guys in blue T shirts are not friendly. My second time to buy apple products (this time iPhone last time Mac book air) without any hello and greeting. I prefer apple store near Central Park where I got my Mac book pro. They are more active and ready to introduce Apple to customers.
Awesome service. Such patient staff and very helpful too. Not that I expected any less from Apple. Great job!
nice brick house cross over with world class technology..just awesome!
Always had pleasant reception but staff at times can be stubborn
This was the very 1ST Apple Store of New York City!!!
Like this location. A lot of space, a lot of products and a lot of sales reps.
Went her with my friend to get their laptop fixed. The staff was nice and courteous. They have you check in and bring you over to table to wait and be helped. Process and time of everything was good.
Fantastic store in Soho. Dropped by here for a phone case that was out of stock everywhere but they happened to have a few more!
Little smaller than the main store in New York, but still nice. Had a good talk to one of the employees about the new macbooks coming out soon.
The Approach Guides' team's local store, and one of our favorites. Best time to visit: 830pm on a Tuesday. You'll never have to wait. But if you do, check out our wine app in the process!
Long wait sometimes this is worst part. Great repair service. All repairs done we're for free. Knowledgeable staff. Also hold free classes here.
This Apple store is the best there fast and reliable and very nice I would recommend all Apple users come too this one
Genius bar is true to its name! Incredible service, safe, amazing. Apple lives up to my expectations!
Who doesn't like Apple products and who can live without one these days. It almost seems necessary. Haha they just make everything so easy. I mean I even got my 70 year old father who never wanted to touch anything electronic to sending emails on a iPad!
Typical Apple store. Modern, fancy & clean. I came here to pick-up some headphones that I had purchased online. The staff was friendly and I was out of there in less than 10 minutes. Great location as well.
Cozy atmosphere. The girl came up and quickly served
Came in at 8:11 pm with a phone with a busted battery, needing to get it fixed. We've waited multiple hours at other apple stores with little help or attention. We got help right away, and although the process of removing and replacing the battery normally takes an hour or two, they did it faster for us, getting it done in half an hour right before they closed. This was great because we were leaving NYC in the morning. Amazing service!
Very accessible Apple store if you happen to be around the downtown/soho area. The staff is really helpful and welcoming.
Great store. Location is not ideal. A bit far from train station. But great customer service as always.
It's a flagship Apple store with lots of people to help you. But it's also very busy at weekends, people everywhere. I would try to avoid and go through the week.
Chic. Svelte. Stunning interior design. Sneaky location. Friendly customer service...it s Apple, expect anything less...?
Great service, received immediate help with setting up my Apple Watch.
Selling my laptop I can do paypal if your not in the new york area, more info:
http://newyork.craigslist.org/brk/sys/3036412672.html
Great experience from your store. Michael M (just transferred?) was kind and very efficient in helping me with different scenarios in what would be best for me. I am a happy customer thanks to the personal approach! Thank you.
Excellent Store dedicated to the brand in question. Quality and service, characteristics of the Apple firm. All the novelties and all the products can be seen and acquired quickly and without setbacks. Professional salesmen who evacuate quickly and efficiently any query.
Although we do not need to buy anything; It is interesting to visit the store to see and know the novelties of this firm.
Had a great experience here buying my new macbook air. The staff was very friendly and definitely has my future business.
Sold me an iPhone X took it home and it wouldn't do anything up to Apple I'd sign in gave me a hard time for a refund
Apart from being an aesthetically pleasing store, the employees treated you with the utmost respect. I was well-informed before buying an iPhone and was even helped on putting a screen protector that I did not buy in the store. Joe was very charismatic while helping me and he even happened to know J.Cole! (bonus points), would definitely recommend coming here for any help buying Apple products.
The already known note 10 service from Apple. In this store I was also very well attended.
It's an Apple Store in a hip neighborhood, nothing much to say here. Same recipe that's been rehashed a thousand times.
5 stars because they have a public bathroom!
It was a wonderful experience! We were able to upgrade a phone and have everything ready to go when we walked out the door. The staff were very friendly and helpful.
Horrible service. Very detached and figure that you are going to buy the product regardless of how they treat you. Especially the manager, he was incompetent and rude. Most of the staff are completely disinterested. Go to any other apple store in the city, trust me.
It makes sense that I'm writing a one star review about Apple on Google. It was here a confused customer asked me as an actual "Knowledgable Mac User" which mac to buy and the Specialist interjected trying to intimidate me, but I proved him wrong by getting the facts from Apple's website and the Specialist said "I don't have to work here, Do You Know Who I Am? I'm a filmmaker!" I don't care if you're Obama. I mean that was an excellent performance but the manager who saw it, didn't do anything about it and tried covering up his co-worker who was explicitly in the wrong while harassing customers.
Finally I brought 2 iPhones in but the reservation system on Apple's website only allowed one defective device at a time though i typed in the note that I had another and when the Australian/English Genius-Of-An-Idiot came to me and I told him I had two, he mockingly said "You can't do that, the math doesn't add up." No kidding Genius.
Now it's ironic that I applied for a job here 3x as I've been devoted/brainwashed to Apple for a long time, always praising their products but after they rejected my application and seeing that they actually prefer to hire are knucklehead snobs on top of occasionally refusing to sell iPhones to Chinese (or Chinese looking people) when the iPhone is made in China anyway is a double standard and out right racist stand to take which is the main reason I lost interest in Apple altogether.
