Apple Soho Reviews

Very good place and the service very nice also Jemayel very nice men thank you so much for change us headphones he is the best

superb marketing and items, great service from staff, not pushy with respect to sales. this is true in all three manhattan stores.

So fun and cool with people always giving demo's and great prices too

The worst customer service I will never buy another Apple product. Made me wait an hour and a half for them to replace my faulty phone

First the girl at the Genius Bar couldn't do a simple reset on my iPad when I asked her to after knowing I could have done it myself if I still had my laptop to plug it into if it was working after doing a simple google search on resetting because it was stuck on the apple logo. Then, the girl tells me to go downstairs saying I should sell it because there's nothing that can be done with it. The quote they gave me for my iPad mini 2 was $65 when I paid about $600 if I remember correctly at the time it was released. So pretty much not only did they refuse to help me fix my iPad but they also try to jip me and buy it back at a fraction of the cost. Great job Apple. I would close this location down or fire the entire staff until you're able to hire employees that actually give a fvck. I rest my case, your honor.

great people to help you through your purchase and the theater where they hold there teaching corses is awsome

Went here to get my phone replaced and although it took quite a while I walked out with a brand new phone and all my data good to go. The genius bar people were absolutely phenomenal at their job, and that's not an exaggeration. It's an Apple store so the aesthetics and product demos are always going to be top notch. Great store!

Great customer service each time I go there is quick and easy. I recommend this location to everyone.

I love the staff there. My phone died they let me charge my phone there with no complaints.

They did everything I needed them to do.... The wait was just ridiculous though.

The way Apple Store were first envisioned. The theatre inside is a great place to sit back and relax and catch your breathe with some free wifi ...

Staff here are super friendly and knowledgeable. Randy, Louie, and Prince are the best!

Fantastic experience. The staff are so friendly . I had problem with my iPhone, they solve it right way and I didn't have to wait a long. Thanks guys. Keep it up.

Seems short on floor staff for store that's never quiet.

Happened a while back, i am still confused as to what happened to the staff member that was supposed to help me with my iphone x. Asked him a few questions, he told me to hold on, and never came back.

One of the employees (asian dude, near the base of the stairs) must think he's some sort of nobel laureate. Certainly acts like it. I simply asked about the recycling program, this guy can't possibly point his nose any higher into his own rectum. My mother was appalled at his lack of professionalism and his self-righteousness when telling us that her apple ipad was "trash" to them, despite the apple web geek on the apple support website saying that we could inquire about a credit for an 11 month old ipad for credit to purchase a new one . The other employees were awesome though. That's the only reason for 3 stars. Everyone else was pretty nice.

Awesome products. Nice displays. too many people. Love that the products are really fast. Wish it wasnt that crowded.

Not helpful, any issue with phone they ask for reset

Came here to repair my macbook pro. Need to make an appointment before coming. They were able to fix my laptop for free.

I brought my laptop here to change its battery they fixed it for me in less than a day. Great service. Thank you.

Kat (or Cat) at the Soho location was very helpful and friendly on the phone. Thank you.

An Apple Store on two floors. With auditorium and lectures.

Really big nice store. Not very crowded and the staff is very nice and they really want to make sure you are helped out

Very helpful staff. Crowded. best to stop by before lunch hour, around 10-12 and in the evening when the tourists thin out. Clean bathroom and they let you use their computers and tablets for at least 20-30 minutes as a test drive.

Caleb and Courtney were superb! Best employees ever :)

Needed to replace 2 keys on my laptop. Couldn t have been easier, faster, nicer. Sunday at noonish while everyone else is brunching is clearly the best time for an Apple Genius Bar visit.

Very patient and helpful staff. Really cool store too! It has a movie theater.

Adhere strictly to social distancing code. Feels very safe to be in the store.

Worst service ever in NY! I enter the store and an apple employee is checking his phone. Me: Can you help me? Apple employee: No. Me: Can somebody help me? Apple employee: No, we are all very busy right now. I turn around and he laughs at me. Apple you are going down with this level of service.

Organized and easy to navigate store. Nice employees too

DO NOT GO HERE IF YOU EXPECT ANY DECENT SERVICE.

Went into the store to exchange a macbook that malfunctioned in less than a week.

I understand that all the staff was busy with the new iphone release, but the service was still very unsatisfactory. All the staff that I met in the store constantly demonstrated that they were busy, and NO ONE was there to patiently answer questions.

Considering that I had to revisit the store for a device that malfunctioned in less than a week, I do not think I deserved such treatment.

The staff seemed to have forgotten that they are the ones getting paid to help customers. Instead, it's the customers that have to cater to the whims of the staff. I should not have been the person begging for help when it was a defective product that got me back to the store. It's simply nonsensical. Every single staff seemed to think that either he/she was Steve Jobs or Tim Cook at the very least. They were completely spoiled.

Please bring back the effort and passion you had when you worked so hard to win over Microsoft users. To be more candidly straight forward, the staff should do their job.

Terrible experience due to terrible staff.

Good luck.

Its a nice tech store with easy acess and good customer service

Love this place knowledgeable and friendly Jay the sale rep. Was very informative I purchased the iPad pro 11 and Suzanne upstairs help me set it up. Thank you guys.

Ann in the watch section was great! Very informative in helping with an exchange and talked up the classes that the store offers.

Everything you can imagine from an apple store and a little more

It's always a little confusing trying to get someone to help you, but the system has gotten better.

Quick. Had exactly what I needed in a hurry. Plus didn't cost the earth -and is compatible with my Samsung phone.

It's great. Always interesting programs. Always interesting people.

SUPER EFFICIENT! Especially during these times, no one wants to be outside if they don t have to be. I really appreciate all the extra care they take to make sure everyone is safe and the work gets done.

Went in with a problem with my iPhone camera. Walked out with a brand new iPhone free of charge.

March 7th , 2017 was my first visit here for a STEM workshop. I was impressed of its chic and Multipurpose environment. If you're interested in purchasing new technology, reading a good book,etc. in the conference arena, this is your place.

Fantastic service..great showroom..satisfying experience for a buyer

Great help, especially at the generous bar. Very accessible. Hours are accommodating. Appealing design. Great products. Fast checkout. Close to all.

Nothing to worry about. They changed my sim tray on the spot. Great find during my trip, I had some luck indeed.

I only ever get the chance to come here for Postmates deliveries. But every time I do, the staff is knowledgeable and quick.