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Review of Antioch Toyota

BEWARE !!!!**** of their abusive sales policies. I...

BEWARE !!!!**** of their abusive sales policies. I leased a vehicle in 2014, this April my lease was going to expire and I was planning to keep my vehicle since the beginning. So I make an appointment about 3 weeks ago, they knew exactly the reason of my visit.
To begin with the person that make the appointment with me had nothing to do with the finance department so immediately when I arrived I was referred to another person (a sales agent). And just as I thought he tried to persuade me to buy a new vehicle, when he realized I was totally decided to keep my own car, he started to act and speak rude. Then when I asked him questions about the process of the buy out, he gave us wrong information. By that time I was already upset.
So I was told In order for them to give information about financing, I have to pay $298 fee that includes a security check up, and a smog check. But on top of that whatever it came out wrong after the check up that needed to be fix , It had to be repaired in their facilities and I had to pay for it.
I told them I was not going to pay any of that. Then he said someone is going to call you tomorrow to schedule an appointment and they will explain you more. Well, they never called my back that week. I called them at the end of the week, and they told me again the same thing about I had to pay all those fees. So I told them again I was not going to pay any of that and that I was going to call my lawyer. Next day they called me and said that I didn't have to pay for a service but just for the check up ($298). And I responded: I'm not required to paid that ! I'm just going to get my finance somewhere else.
I checked some other creditors and lenders and they approved me. But I went to different Toyota dealership, to get a quote for my tires, and also to asked them a question about my lease. And when I explained them what just happened, they told me I DIDNT HAVE TO PAY ANY OF THOSE FEES. So they helped me with the financing in les than an hour and the only thing I had to pay was my smog check (wherever I wanted to take my vehicle). So I decided to stay with Toyota.
Later I found out the reason why they do that in Antioch. Its because they need to have the client go through those fees and the service when the client is not buying a new vehicle, so that will count them and paid them as a new purchase. I'll never go back to the Antioch Toyota dealership and I will make sure ALL of my friends and relatives know about their politics and bad practice business.