Alegent Health – Bergan Mercy Review

They took very good care of me and they did everything they could to help im thankful for all of the staff here at Bergan Mercy

My Daughter was in their ER for an allergic reaction. She was inappropriately treated. They did a Cat Scan of her neck instead of giving her appropriate medications! BEWARE!!!!!

I Absolutely love Labor and Delivery... They did such a great job with my care and my baby care while we were there... Thank you to every nurse,student and doctor that cared for us

CHI healthcare is a completely unprofessional, greedy and careless institution. They are probably looking at a lawsuit for malpractice. Notice all of the 5 star reviews along with the one star? That's not a coincidence, it's an obvious sign of them shilling for themselves to try to suppress people's actual opinions. They are an absolute disaster and should be ashamed. Not a single one of their doctors follow the hippocratic oath that they swear to. Fingers crossed I guess.

I called the operator just now about a billing question. I wanted to know who I would have to speak to in the hospital in regards to my particular issue. The operator proceeded to "inform" me that it was a holiday and she had no idea who I would have to talk to. I asked for her name and was told she was the Operator. I asked to speak with someone else and was again educated on the calendar. I just wanted to find out who to speak to about a dispute. Very snotty and condescending. Unacceptable etiquette if you ask me.

I do not have much that I had my baby in that hospital and the truth and the nurses and the whole worker of that hospital are very kind also the nurses for me it was the best treatment that I walked in the hospital

WORST care. I was hit and taken via ambulance to Bergan Mercy. The "ortho" department came down to emergency to put a cast-like splint on my arm until my swelling went down for surgery. I ended up switching to OrthoNebraska and when I went in I was informed the girl put my splint on WRONG?? The elbow of the splint was on my forearm leaving a massive bruise. Seriously wish I was conscious enough at the time to demand going literally anywhere else like Nebraska Medicine. Probably would have received WAY better care there.

The staff are fantastic and we are so lucky we have such great healthcare facilities in our area.

6/13/2019 ~ 2215

The difference between the 3rd floor and 4th floor is overwhelming
- The 3rd floor was clean
- The transfer process (between floors) was disorganized. The only thing missing was the circus music.
- What started out as being impressed, ended up being disappointing and on the cusp of being disgusted.
- The 4th floor (429) gave me the sense of being unclean and unkempt
- Between the bad smell and room 428 s consistent hacking throughout the night, it was a long and arduous night
- I ve been to urban Veterans Administration (VA) Hospitals that were in better condition and staffed than your third floor.
- Your nurses on the third floor (the two who checked us in) seemed unsure and did not give me a sense of competence. That is my perception... and perception is reality in a customer-centric environment.
- I would not return to your hospital based on my experience on your fourth floor.

Efficient, patient, and helpful staff from the front desk to the examination table. I've never felt comfortable in a hospital, but these people manage it.

they need a better service we've been waiting too long

Just okay, good and bad are very mixed, staff is busy and they get tired and can be short. Expensive, expensive, expensive, and for no good reason. For what they are extracting out of our wallets they can do a better job. Doctor's can lower their self esteem also, they aren't as good as they think they are. Nurses are awesome.

Worst hospital ever Dr. Swarez is a joke for a doctor his nurse is very rude !!!

I went in to asking to get tested for ADHD. The doctor seeing me told me that adults cant get ADHD and made me feel ridiculous. After a round of testing my blood pressure and other things. They pushed me to see a specialist to get tested. That specialist was scheduled out 2 months. After making an appointment, they called to cancel a week before my apt. Terrible place. Very disorganized and filled with idiot who can't/won't listen to patients

A VERY Caring place, it might seem like to much at times but know that they're Mostly interested in what you/Your Body Needs cuz we don't always consider what is needed versus what we want.

The Doctor's are okay, but one doctor always contracted the next doctor. While the gave my mom a new pacemaker, they made her so weak she couldn't stand.
The nurses all seem proficient and caring. They get 5 stars.
The volunteers are also outstanding, and do great work. At least I think they volunteer.
Now about the maze, this hospital was laid out by some sort of child. I nean like a 2 year old, who struggles to put legos together. It's like some sort of giant maze. They need to fire those folks responsible and sue them for damages.
Shucks today I got to pick up my sister from the procedure center. You have to drive down into some sort of dungeon to park. Then you go inside, no desk, just read the signs and go. So I walk inside and see 5 or 6 signs. I choose the center sign to start, (great guess).
The sign says go up to the 1st floor for the procedure center. So I hop in the elevator as indicated. Guess what, no 1st floor button. I can choose LL, L, >1< or >>11<<. So since the sign said 1st floor I pick >1<. Of course nothing happens because thats the sign for close the doors. Then I pick L for lobby, it takes up 1 floor to some hallyway, not a lobby. I step out of the elevator and am greeted with the maze. Lucky for me I've been here several times, and I finally find the Procedure center lobby. I think they want people to get dementia, or people with dementia to have a stroke while visiting.
Then the kind staff want me to sign release papers. F that. They got Daffy Duck and Howard Cosel. How can I trust people who have no clue about directions, to do anything correctly?

Doctors and staff aren't the nicest and are rude to those who are not patients (family and friends).

Doctor Dilacio, nurses and housekeeping,dietary,lab techs were all wonderful. 5 days. The food was really good. Can't say enough about the great care they gave me. Grateful.

Bad, bad, bad. My wife sat in the recovery room for over 4 hours waiting for a room to open up. Over 3 hours of that time was waiting for the staff to clean the room. Pathetic.

Back in CHI-Bergen Mercy for 5 bypass surgery. I don't know how the care could have been better! Nurses have a special place already secured in heaven!

This review is specifically for Labor and Delivery. I had some complications during pregnancy that made me hospitalized for a couple of weeks. The nursing staff was excellent and the doctors were as well!

If you are having complex disease like Leukemia, don't go there. They will screw you and you will see your family member is dying in-front of your eye and you are helpless. My wife had leukemia, they started treatment with lots of lack of knowledge. e.g.: After chemotherapy patient's WBC is low. I asked, can we donate WBC, Doctor simply told me, no its not possible, Until I discover when I decided to move to another hospital in a very very critical condition, where they told we need to donate WBC to control her infection. Either bergan mercy's doctor don't know about that(which is less possibility) or they don't let their customer( customer !) go other places. Some doctor used to say, 'I am the best !', when you will ask why is this happening to patient, answer is 'I don't know !' ( really !). Also there is a lack of communication between different depts. This is my own experience...Go to a better hospital, if Initial treatment is good that helps a lot !

I had come into Bergan after being transferred from Lasting Hope Recovery issues to get a medical clearance. After doing some tests the doctor came in and essentially told me I'm fine and I can go home. I was still feeling unsafe and suicidal. The security guard came in and the doctor and they basicially said go ahead kill yourself off the property. They were reported to law enforcement after they got me so riled up I almost overdosed on heart pills right in front of them. They called the police on me and I was transported back to Lasting Hope.

This is not the first time Bergan has screwed up big time. Recently the ER doctor told me nothing was wrong with my gall bladder and lets just say a week later I had to have it removed. The pathology came back and it was very diseased.

I do not recommend going to Bergan for serious health issues especially if you have a mental illness because they will use it against you and ignore health problems because they are so focused on your mental illness. They also assume that all people with mental illness have an addiction and just want meds which I never asked once for.

Terrible hospital .I can't believe they are going to be a trauma center.

I had an appointment at the doctors building today. All of the staff were very nice.

I just had my first child at Bergan and it was such an amazing experience the RN and DR were so caring, nice and made sure I got everything I needed i couldn t of asked for better staff! Excellent Jobs from everyone !!

BEWARE Maternity/Postpartum Rip off!! They charge outrageous amount for Sending your newborn to nursery even for couple of hours. My total bill for Nursery came $4166, where $2083 was for nursery care, and $2083 was for only supplies (Diapers and formula). That is straight rip-off. Very disappointed with the CHI Healthcare. SMH.

Been here three days worst place ever. I transferred in from VA because they where full. Took 6 hours to get on antibiotics when I got here. And like pulling teeth to get anything for pain. If you get food it's cooled my peaches had mold on them. And chicken was still frozen in my salad the Doctor tells us straight up he will treat what me for what he knows but will not try to figure anything out. Ouch. STAY AWAY from Dr Burgdda and this hospital if you can help it.

I had my son here, was not a good birth experience to say the least.

I had a sister who was admitted recently. She ended up passing away but the staff from nurses to doctors were spectacular. They were kind and gentle to my parents and spoke in realistic terms concerning my sister. Their approach in treatment and care for my sister was top notch. She was in ICU from the time she arrived and was wonderfully cared for. I will always have good things to say about the care my sister received and their approach with my parents and myself.

the ER is horrible. the staff at the front desk were rude and talking with an attitude to people who had an accent but were nice to people who didnt. i waited almost two hours to get called although i am pregnant and was experiencing severe dizziness. there was only one nurse taking vitals even though there was about 15-20 people in the ER. when i finally did get called i explained my conditions to atleast 5 different nurses which i felt was unnecessary as only one of them stayed with me throughout the whole visit. do not come to this ER unless you have plenty of time to waste.

Told me the amount I paid is going to cover everything for my medical exam. Didn't disclose additional lab work cost until I got the bill in the mail. Awful

There have been more problems with staff than necessary.

"ABSOLUTELY the WORST HOSPITAL and STAFF" !!! Went for 2 "outpatient surgeries" and NOT EVEN ON THEIR SCHEDULE per MERCY HOSPITAL CARDIAC DR. Rushed me in and out of sugeries (as I wasnt scheduled to be there. Sent home "BLEADING. after Recovery nurse said the previous patient sent home bleeding...WOW !!!) CB DR. a joke. NO COMMUNICATION FROM ANY DR. NOT WORTH YOUR "HEALTH OR PEACE OF MIND" !! Have NEW DR. and NeEW HOSPITAL !!!

My stay was absolutely wonderful. From the care i received in pre-op, recovery & the transfer to the floor. All the staff was excellent and professional. I would choose this facility again.

The last few times I've gone in, they've managed to absolutely brutalize my IV. Billing has been difficult to get a hold of. The bill for my first visit this has summer took over a month to arrive and it was past due when it arrived.

Great addition so much more efficient. Exam rooms are bigger and I love the parking garage.

Probably some of the rudest, inconsiderate, slowest people. I wouldn t recommend anyone take there services to chi health.

Absolutely the most caring@ professionals medical staff i've ever been with during a difficult 2-days.From the drs,nurses technicians to the dining staff.Wow! A big shout out to the Dr.@his asst , Radiologist technician,for the most SPECTACULAR way that cared for me.

worst Hospital in the world my fiance gave birth to our daughter a few months ago and the hospital didn't even notify the Social Security office of our child's birth so she hasn't even been issued a social security number and she's 5 months old. The hospital tried to lie and said oh we did notify them we just spelt the last name wrong, so not only did they screw up the social security number they also screwed up the birth certificate we have to go get a new one because they misspelled her name supposedly. Not only that they also gave us an entirely different birth worksheet , we received another woman's paperwork with her social security number her husband social security number their address and their phone numbers we did not receive any of our paperwork because they most likely gave it to somebody else horrible f****** Hospital they need to be shut down. That is a direct violation of the HIPAA laws and we're going to f****** Sue.

Dealt with an amazing doctor wish o could remember her name first time with her. She sent me to the desk to get blood drawn at 5:02 PM I waited until 5:20 when someone finally came near the desk and I asked who I'm suppose to speak to about getting blood drawn
was told o need to have an appointment o told her I did and afterwards the doctor sent me to this desk (she walked me to it even since idk my surroundings in this building ) and then was told basically o cant be get blood drawn like my doctor wanted me to . Tf

Dr. M. Alexander Shehan is the best doctor I have ever been to. If you want a good doctor who listens and cares i suggest him to everyone. I have never had a problem at Bergan. Everyone seems nice and helpful to me.

Wonderful wonderful place! I ve delivered two babies here and both without complications. Everyone was kind and fast and helpful. Dr. Schropp was my OB both times, hes so great.
The rooms were big and clean and the NICU well staffed and accommodating. Each NICU room is private with a chair and couch included.

Only got three stars because the attending ER Dr. Was great. Not one nurse seemed happy to be at work. I try to keep things light and crack jokes when I'm in the hospital and I feel that the staff was very irritable. Not the best attitude to have when you are dealing with sick/injured persons.

I spent four days there for a pretty embarrassing condition but the ICU staff was amazing. They treated me with tremendous respect and empathy, and were very attentive. Even after they ran out of apple juice they happily went to a different department to find some. Specifically the nurses Josh, Peggy, and Ashley had great bedside manner, but everyone that help treat me seemed to really care and I feel they genuinely did whatever they could to make me as comfortable as possible.

I was just there a few days ago and it was the most HORRIBLE EXPERIENCE ever!!! First, I came across the most horrific scum on this planet in the ER his name is "Pete" he is a nurse and what a horrendous human being. If I was his Supervisor, I would fire him. There was an older lady across from me. This "Pete" threw a robe at her and told her it's time for you to man up don't you think". I was in shocked and I asked another nurse he is not very nice and she said "He is like that". Who hires these individuals??? Seriously?? Absolutely, no empathy. Pete I hope you read this post and pray that you never find yourself in a vulnerable situation but what you put out to the world is what you will get. I will pray that someone will read this and do something.

Have fun sitting in the ER and get zero attention. I got there at 4am, and I didn't get a bed until about 1ish.. They had 3 people and 2 blew veins, i ordered a side salad and fruit..
Took over an hour and a half (no joke) i was literally ignored.
Never again, i will gladly deny that treatment.
Oh, they also party in the lobby late at night and they're rude on the phone. Not something I would consider comfortable or even pleasurable. Lucky there isn't a half star option

We have been waiting in the ER since 8pm and still no doctor. My son is in pain and no one has even come in to check on us. People shouldn t have to wait this long ever.

Staff is great. Food service is terrible
Meals are extremely late dinner not arriving till after 7 pm and then order is not correct. Kind of important that mind eat so can keep energy and able to feed babies. Need to redo their food program serious . That's my biggest complaint about the place

Been there for labor and every body was nice, patient kind and respectful, they treated me like i was at my home,

I'm still so overwhelmed with how I had the assumption that birthing can be risky and a stressful blur of providers doing their best to manage a hard situation vs looking back and feeling loving guidance through the whole process. My midwife Jenda Stauffer and birth nurse Jenny were the best providers I could EVER ask for. I was able to have the natural med free labor I badly wanted due to their support. Also I want to shout out to the nurses, pediatricians, lactation specialists, meal staff as they are top notch at Bergen Mercy. They helped us quickly learn the pro parenting tips and treated us like family. I literally had almost zero stress because of the superb level of care I was given while we recovered. I hope nurses Annie, Jodi, Kathy and Ally know what they did for us mattered. You can choose to be at work or you can chose to love being at work and helping others. They all surpassed great work ethic and awesome care giving skills. I highly recommend birthing here as I left happier than when I came. Also, I should note we specifically drove 2.5 hours to this location because of the access to midwifes and water laboring. We will back with our next baby for sure! Thanks to all again.

After waiting for 2 and 1/2 hours they still hadn t helped us in their emergency room . Go somewhere else. You would get more help from a bum under a bridge than we received while there.

I had pain on my right side of my abdomen. They gave me the million dollar work up. Then told me I had back pain. Gave Rx for muscle relaxer. Told me it was tsrong stuff and to take ibuprofen. The next day that side of body had a triangle rash. I had shingles. I had been miss diagnosed and give the medication and instructions. I would have had to go back for another million dollars work up. No way.

I had an appointment for a CT. I am what you consider a hard draw. Want to say everyone did a good job trying to find a vein for the IV. It took the department with the ultrasound to find the vein. I do have a couple of bruises but expected that. Just glad they were finally able to find that elusive vein.

This is the worse hospital I've ever been too. Been here all day waiting to hear what is going on and all they tell me is there waiting from trauma. They have no answers to anything asked. To call for a nurse it takes them 5 mins just to answer and another 25 mins to come to the room. I'm glad it wasn't serious or I'd be dead waiting for the nurses. I wouldn't recommend this hospital to my worst enemy. Poor service, poor everything! Would never come back to this place!

AMAZING ER CARE! thank you so much to Dr. Ahn and staff...was in Omaha from Hastings and had emergency dental issue. From the receiving desk to the nurses, PA's and Dr. Ahn...WOW!
I got right in, they took care of my issue and made sure I was comfortable before I left, making sure
my pain was under control long enough to get back to my home dentist in Hastings. Then when I told my dentist what they had done to control the pain and make me comfortable, he said that was unusually good dental care for an ER. Thank you so much....signed Susan Sterling, Hastings.

The valet here is absolutely horrible, they are always rude, and can never make up there minds!

My family members and I have had bad experience at this hospital. I won t suggest this hospital. I found few nurses being careless and not helping out us. One time my cousin asked for blanket and they didn t provide. My dad was admitted few times, which were all bad experience. Even the Emergency they don t care right away. I d rather make an appointment and go then to wait an hour or more to be checked. I was once admitted to ER and the person who checked me in told something and the person who came to check said something else about me. I waited an hour to be checked and no one came so I tried to leave for home and than I got checked.

They helped me. They're ER staff is awesome, nice, polite, and professional

Brought my boyfriend to the er then had to have emergency surgery everything was great here doctor nurse the only thing that could of been better was leaving the cafeteria open late so some people can get something to eat beside subway

Phenomenal experience in the maternity department! We live in Elkhorn, but delivered here because the care patients receive here is unmatched in Omaha!

Really love delivering here. Maternity side is amazing. Love Love Love! Delivered all 4 of my babies!

Worst experience ever, i got there at 2pm cause of lower abdominal pain didnt get a pelvic exam till 445pm, and they said it will be a couple minutes till i had the ultrasound they never came so I left at 545, a nurse tried following me out to my truck and I drove away

We've been to this hospital over the years and have had some bad experiences, and some just okay. My husband had an emergency this past week, going through the ER and into ICU. The people, from ER, ICU, doctors, nurses, techs, Covid screeners, heck even the billing people -- from top to bottom -- everyone has been professional, skilled, caring and very forthcoming. As for the facilities - when they needed a test, a machine was right there with a friendly person attending it. So thankful and happy the squad took us there. Hubby didn't like the food much, but that's not their fault. I can say the stir-fry from the dining room was pretty good! Thank you Bergan staff. ** (two more stars)

Well the medical service is good but the billing office has no customer service. Not everyone can pay their bill in full. And payments aren't good enough

This is a nice hospital and they do care. But in the ER I was pregnant and dealing with constipation and the doctor didn't prepare me for what he was about to do. And he had no care to how much pain to have someone place a finger in a sore area with no care to how painful it is. The nurse was rude and I never went back. I cried for days it hurt my feelings so much for someone to be so cold and do that with no care or consideration.

Literally saved my life with precision and urgency.

This rating is for the cafeteria. Horrible over cooked food and over priced! The chicken strips and fish was so hard you could break a tooth off! They don't serve coffee either. The woman at the cash register was rude and did not say thank you after the transaction.

The staff at this facility are a joke. Doctor and nurses are not properly trained- and truly do not care. For the sake of you or your family members lives.. DO NOT EVER COME HERE! We are transfering to UNMC.

Worst Labor and delivery center. The nurses were rude except one and they were so unprofessional in every aspect.

The best Dr and nurses are here. Thank you Dr Landon and his staff of PA and nurses

I have been to this hospital twice. And, except for the reasons I was there, both times my experiences were very good. All of the nurses, technicians, doctors and staff that I had, were helpful, friendly, informative and attentive. I hope I don't have to go to the hospital ever again! But if I do, I hope I can go there!

GO FLOOR 4!

Also... I really enjoyed the food. Especially the lasagna!

I had carpal tunnel release surgery here twice. Dr Reddy, Gina rn and Chad anes were all fantastic. Thank you so much!

Worst hospital ever! I went in with symptoms of vertigo, muscle weakness on one side of my body, and shortness of breath at the ER. They stated I came into the ER for ANXIETY! Really? I don't think so. And, then went onto say I had a panic attack. I have a history of transient ischemic attacks diagnosed by my primary doctor back home in MN. I think I would have been better off going to a more competent ER, then this nonsense. Stay FAR, FAR, FAR away from this place. I think more people die here than any other hospital since they obviously don't know what they are doing.

You can see why the rankings are either 5 or 1. The high end staff, e.g. Physicians, Nurses, are pretty good. However, the Front Desk, Secondary Medical, Security, miscellaneous Support Staff are really poor. We all know, good help is hard to find. But, I had to move out of earshot on so many occasions just so I couldn't hear the unprofessional conversations of the support employees. Sex, drugs, confidential patient information (what a joke on HIPPA) I'm glad I don't have to go through an audit and try to justify these people. It's probably no better at other hospital systems in Omaha because they have to hire from the same pool. I just know I would drive a long way NOT to be admitted at Bergan.

I will never forget how 10 years ago we came to the emergency room and the "doctor" acted like he didnt want to help and ultimately did nothing. My mother was very ill and was exhibiting the most OBVIOUS sign of ovarian cancer (we didnt know at the time but any doctor could have known): a bloated almost pregnant looking stomach and was given NO HELP by these people. They took her blood and that was it. My mother is luckily alive and went to a different hospital when she got progressively more ill months later but as an angel she got through it and has been cancer free.

Helpful staff and such a comfortable and clean environment

Had best care tonight ..the doctor was very knowledgeable and the front desk lady gave me helpful info ...only hosp ill go to!!

I love this hospital. I delieved a stillborn last year and everyone in labor and delievery was amazing and very caring. I just delieved a micro premie a few days ago, and once again amazing staff. Thank you so much for a great hospital and experience.

The staff and Dr's work wonderfully together!!! Blessed to be able to have them care for our mother!

Worst hospital ever! I wish i could give it 0 stars. I had my son there recently and the nurses were super rude and acted like they hated their jobs. No one seemed happy or positive. One made a comment that there were too many babies being born that more women needed to take contraceptives. Each nurse was bitter and meaner than the next. I couldn't believe some of the things they were saying, especially to a woman having her baby. This was suppose to be a happy day for me and they made it terrible. After my c section i asked to use a breast pump and the nurses told me pumps were reserved for nicu babies so having to be there 3 days for the c section i slowly lost my supply. Even though the nicu was empty. One of the nurses even said to me oh honey give it up already ur body isnt making milk give him formula. I couldn't believe a nurse would say something like that to me bc i had no problem breastfeeding my previous 2 i just needed a pump which they refused to let me use. Also the breast feeding coaches were never available and somehow always left early or left to other facilities before i could ever meet with one. Then... they almost let us leave without signing the birth papers/social security paperwork, and they left the sticky tabs and cords on my sons chest/stomach. i had to remind them we hadnt done any paperwork and if they could clip the cords on my son. And on top of that my son was born with a slight level of jandice they assured me the levels were low enough that we could take him home after my manditory 3 day stay. I took him to his first week check up with Dr Asher at Boys town and he said the jandice levels hadnt gone down and called cps on us. I have never ever had cps called and needless to say the case was immediately closed but the humiliation and embarrassment when i did nothing wrong. Lol what a joke. I would never reccommended Dr Asher as a pediatrician and never Bergan Mercy for delivery, they r rude and unprofessional. I got blamed for him being born with jandice. I hate Bergan Mercy and i wouldnt reccommend it to my worst enemy. I made a formal complaint but i doubt it went anywhere. The whole CHI system likes to keep their malpractices and bad reviews hidden. If u care about your health you will go anywhere else bc nobody there cares. Terrible place.i think i would rather die then go there again.

I haven't been inside of CHI Health Creighton University Bergan Mercy , yet from what other people have told me both employees and former patients this is a very good hospital right here in Omaha , Nebraska . I heard that this hospital has been doing some expansion which is very good . Truly Yours Mr.Cottrell . P.S. Is this hospital tobacco free?

Dont go to Bergan Mercy Worst hospital ever staff are rude the doctors dont know how to do their job i wonder how they even recieved a degree in the medical field!!

I will never go there again. Had two experiences, first, they forgot to record the payment I made on my profile and I had to call my insurance company because of out of pocket amount and the hospital as well at least 8 times. The worst part is the customer service. How come Bergan Mercy hired the people who don't even want to serve? Second time, went to ER last five months ago, they said they filed the claim and my insurance company declined it. But when I talked to insurance company they said they don't see the claim they made. This is 8th time I had to call today, still they say they will file it again. I wanted them to talk with my insurance company and find the solution as soon as possible coz I have to move out of state soon, they denied it. Then, I went to the hospital (ER), the receiptionist said they don't have Finance Dep there and she handed me out a paper which has a CHI customer service number and the address of Financial Counselor, Anne Mills. I asked the receiptionist that if I go to this address, will I see her for sure. Then she called a number and replied that she is not there and I better call the customer service. Please Bergan Mercy at least check your employees whether they are working or not. It has been 5 months and I am still receiving the bill from Bergan Mercy of more than $1600 which I am not supposed to pay. This is so stressfull. I am a student and can't even focus on my study sometimes because of this. Honestly with Bergan Mercy, I suffer more when I try to settle the bill than my sickness. Conclusion, please, Nebraskan DO NOT GO THERE.

Do not use this hospital to get an aspirin from let alone care. Worse Drs in omaha. Worse billing and records.. use Methodist or nebraska med you will be glad you did

While I was waiting for my sister's surgery I viewed the cleaning of the waiting room. It was apparent the women doing the cleaning didn't care or think it was necessary to be thorough with her job. She did empty the trash in the men's bathroom never touched the women's bathroom. Did wipe only one table and called it good. With the flu bug and other bacteria in hospitals I was very concerned with my sisters stay at Bergan. When we got to her room, the one next door was being cleaned for future patient and overheard her supervisor stating she needed to do a much better job. It's very scary when you can't or don't trust what should be a sterile environment.

Emergency Room staff nursing was great. They were nice to me, cared about my grandmothers well being (I must say they were easy on the eyes also) ER Tiny Tim was absolutely HILARIOUS! In my grandmas worst he made her smile, kept her comfortable. It seemed as if we were being cared for by our own family members. He ll be a great nurse. Doctor could have toned down the cockiness just a tad and spent less time trying to rush out of the the room. Also when the nursing staff was attempting to do their job he spent more time trying to butt in and play GOD instead of being respectful. Floor staff at the hospital was absolutely horrible. Not saying theyre not great nurses but you could tell t was chaotic. Staffing looks like it sucked ( you could see from the obvious staff sheets laying around everywhere) the nurses were burnt out and so were the techs. The nurse to patient ratio is absolutely horrible. I can see why the nurses were miserable and no patients want to be there. Working in healthcare myself i would never think to apply at that facility. They would run people away before orientation began.

We were visiting a friend in Omaha when I developed an abscess in my jaw that really hurt. My insurance plan didn't have dentists in the area so they recommended that I go to the ER instead. The staff there was very helpful and friendly. They addressed my problem immediately and we were in and out in about an hour.

No wonder there are issues with opioids. They prescribe them as a cure all and then throw you out only to have to go to a different ER to get the actual help you need. The nurse I had was wonderful but the rest of the staff was terrible and did not even address the issues or find the causes. Went to Nebraska Medicine and walked out a little over 24 hours later with diagnosis and medicine to help resolve it which is not an opioid.

My brother recently had a major surgery, his IV fell out and wasn t put back in, they gave him a heating pad for back pain by leaving on the bed for him to hook up, was released on a holiday with a fever and blood in his urine by a random doctor with no way to pick up his medication. The man in the next room had his hand bandaged because it was cut off, his bandage came off and no one helped him. TERRIBLE HOSPITAL

Horrible nurse very rude rolling her eyes sighing on the phone when i asked for pain meds she told me it wasn't time for my oxycotin if she would have had the right patient she would of known i was on only iv meds mind you she was training a new employee who witnessed this it was so upsetting o have worked in nursing for 30 years i have never made my patients feel un cared for shame on this nurse and you all picked her to be the lead nurse bad for business it's really sad no compassion people before you take a job. In health care remember someone could treat your loved one laying in the bed being treated that way I must say i wil never go back to this nightmare at Creighton hospital sorry sometimes you gotta hear the facts period