I will never go there again. Had two experiences, ...

I will never go there again. Had two experiences, first, they forgot to record the payment I made on my profile and I had to call my insurance company because of out of pocket amount and the hospital as well at least 8 times. The worst part is the customer service. How come Bergan Mercy hired the people who don't even want to serve? Second time, went to ER last five months ago, they said they filed the claim and my insurance company declined it. But when I talked to insurance company they said they don't see the claim they made. This is 8th time I had to call today, still they say they will file it again. I wanted them to talk with my insurance company and find the solution as soon as possible coz I have to move out of state soon, they denied it. Then, I went to the hospital (ER), the receiptionist said they don't have Finance Dep there and she handed me out a paper which has a CHI customer service number and the address of Financial Counselor, Anne Mills. I asked the receiptionist that if I go to this address, will I see her for sure. Then she called a number and replied that she is not there and I better call the customer service. Please Bergan Mercy at least check your employees whether they are working or not. It has been 5 months and I am still receiving the bill from Bergan Mercy of more than $1600 which I am not supposed to pay. This is so stressfull. I am a student and can't even focus on my study sometimes because of this. Honestly with Bergan Mercy, I suffer more when I try to settle the bill than my sickness. Conclusion, please, Nebraskan DO NOT GO THERE.