The night shift on third floor is the worst they take baby to nicu and hear nothing from anybody and nurse says she be back after meeting everybody seen her once 9pm wife was suppose have blood sugars checked an hour later still waiting
I was having a heart attack and they made me sit at the reception desk and fill out forms before they would admit me.
On July 5, 2019 I had an appointment with the dermatology department where I was specifically was supposed to see the main doctor himself as I have a rare autoimmune disease that also happens to be a dermatological issue and to also see if anything could be done about my sun allergy instead they had me see the nurse practitioner with the name of Sampson. She was by far the absolute worst medical professional I have ever dealt with in over 20 years of dealing with my disease and unfortunately I have to educate most medical professionals about it which isn't fun but easier than dealing with this woman. And as a person in pain management for several conditions I have dealt with some rude people but this nurse practitioner was by far the worst she wouldn't even begin to try to help me access the other options I have for my condition as they aren't approved for my disease but plenty of people still get them approved by filling out the appropriate paperwork. And honestly rude and cold hearted are the kindest words I can use about this professional and words cannot really describe my appointment with this woman. She didn't even try to help me and was very cold hearted and condescending. She wouldn't even try to work with me over my sun allergy by explaining what allergy medications I need to purchase to cover the antihistamine groups to make sure I don't react as I can't always avoid the sun. Her bedside manner was not like any I have ever experienced with a CHI staff member at any of there hospitals. I also think that she might have broken some sort of hippa law by telling me that 1 of the staff members had the same condition which I don't feel was ethical as it still was giving out information about another person even if they were staff I feel that they should also be protected by the same privacy unless they themselves choose to speak about it. I don't have the option of giving 0 stars.Even the nurse who checked me in was very brisk.The only good part of the experience was the front desk staff who were very helpful.
Dr Amanda Dawson plastic surgeon was and has been meticulous regarding my sons care. She cares a lot and keeps everyone informed about the plans and his healing. She is personable and thorough and a great physician.
wrost hospital ever takes forever for a nurse to come in to your room they act like there the booses over everyone. always get your order wrong when you're a patient. take away food from you when your starving .most uncleasnist hospital you have ever seen. not the house keeping fault. the nurses are unclean and throw.everything they use on the floor. and leave meds out on the. sinks in the patients rooms. and the surgeons lie .I guess I have to put a one star won't let me put zero which what it is lindsy the social worker should be fired she threatens you to leave even if you have a life threatening senirio
just awful. when my grandma had a car crash, she was sent here. she is diabetic and they wouldn't allow her to eat until a certain time although she needed food then to keep insulin levels steady. the doctor gave her a bunch of pills and fortunately she went to see her regular doctor (not in this hospital) before taking the pills and her regular doctor said if she would've taken those pills it would have made her pass out! then a few weeks later we worried about her having cancer because of some markings found on her bones. turns out its just bruises from the car crash, which this hospital should have found out the day she was admitted! just awful. dont go here if you can help it. truly awful. methodist is a much better hospital
Went in with a lot of pain. Nurse never showed where call button was located, Doctor took a call an left an never came back while inspecting me. When I told them I was in pain an asked for ibeprofuen they said they would check and never came back. Basically went there to be told I was wrong and that I was okay. When I told them about it, they discharged me without tell me how to get out or even wishing me well or to get better. Really sad a hospital can get away with things like that. Sure it will just keep happening.
Please remember you are a hospital. Hire people that aren't completely rude to answer your calls. I've been hung up on, transfered without a word of warning, getting unnecessary attitude from the people directing your calls. Absolutely disappointed. Have some patience.
84 yr old brought in from carcwreck lost conscience waited 4 hrs before any test ran unbelieveable this place has went downhill fast
Got an emergency? NEVER GO TO BERGAN MERCY! I had a kidney stone in September. Tylenol and an MRI. That's all they did. Total bill $11,947.33. For one hour. Worse than that...I keep getting billed by a different company for hundreds and hundreds of dollars even 6 months later. I'm paying $925 to a doctor, Dr. Dipti Agarwal, who DOESN'T EVEN WORK THERE. Radiologists, labs, janitors, anyone who can make a few hundred bucks from me, I've gotten bills from. Man, I would die before I ever step in that place again. It's taken all my money and then some.
We had our elderly family member here and had nothing but problems. We waited hours in the ER to see a doctor, then more hours for x-rays and testing on a very quiet night in the ER.
With a multi day hospital stay they did not order proper diagnostic testing that was needed. Dr. Khan did not understand how to deal with Dementia patients and their needs.
Pain management was terrible. You had to ask repeatedly to get the proper pain meds after our family member was in unbearable pain.
The Nurse Case Manager we worked with, Jen, we found very ineffective. She did not properly document things she should have and we didn t find out until later. I did not find her to be completely honest. If you have any problems with Jen report her immediately to her supervisor or ask for another case manager.
Bergan Mercy should use actual Social Workers and not nurses for more complex discharge planning and such. Bergan Mercy certainly make enough money to have Social Workers on staff like other hospitals do.
I would not recommend coming to this hospital for medical care. We will never go to Bergan Mercy hospital again.
It was a terrible experience for our elderly family member. It was all avoidable if staff members and doctors were more competent. Some of the nurses were very good but it didn t make up for all the unnecessary problems. It s a shame, it used to be a great hospital.
I have a disorder with my automomic nervous system which causes my blood pressure and pulse to skyrocket. It also causes physical pain. Took me years to get a diagnosis from a cardiologist that specializes in it. This little Dr. came in, did his wrap up, and looked at me like I was crazy when I asked for pain relief. Mind you, my heart has been beating out of my chest for 2 days. It's bloody painful. Told me to take Tylenol. Ive never left the hosptal after a flare up with my Sinus Tachycardia Dysautonomia in pain. Always has pain management. I wasn't asking for codone or anything...just some pain relief. This Doctor knows nothing about the disorder, told me I didn't know what I was talking about when I said it's common for the heart to hurt after rapid prolonged beating. It's a muscle that can ache. He told me, "it's a very special kind of muscle and that wasn't necessarily the case. It took me 7 years to get diagnosed, eventually finding a specislist (in Seattle where I moved from) to listen and diagnose me. I dealt with cocky little know it all (know nothings) for years who treated me like I was a liar and it was all in my head. This Dr. Ahn is the worst kind of jerk who thinks because he has M.D., he knows more than me about heart pain!! The girl who has been through hell for years.
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Great facility. Started by the Sisters of mercy. While it s hard for hospitals to get 5 stars. This is a place I would come back for future treatment. They seem to have a section designated for all common disease and maternity. And an emergency dept. I haven t received the bill yet, so maybe this review will go to one star soon
My experience was horrible. The Intern & some other kid working in some capacity I don't know what, had absolutely NO idea what they were doing or where anything was. There were so many screw ups I can't even list them all. The Intern couldn't seem to locate the right size needle. He brought the wrong one twice! The most painful was when the supervisor was injecting my finger to stitch it up she hit my nerve & I almost flew off the table. She said she meant to do that!!! Really?!? Then she let this incompetent intern stitch my finger. He couldn't see through all the blood so I suggested using the overhead light! Oh yeah, he responded! Finally, my finger was NOT numb & he asked if I could handle another stich tho. He did a horrendous job, only stitching part of my laceration! I'm going good to a real doctor to see if there is anything I can do to fix the damage he's done!
This review is for the labor and delivery part of the hospital. I was worried about delievering my youngest at a different hospital but I was pleasantly surprised. All of the staff was helpful and friendly. My main nurse for my delivery was Donna. And even though I went ahead and got an epidural (I never intended on going natural lol) she got me through the contractions I did have and I can tell she d be perfect on helping someone get through a natural birth. Devvie stood out to me in my post delivery room. Very motherly like and seemed to know what I needed before I said anything. All of the nurses were accommodating those were just the ones that stick out to me. The food was decent, The people in charge of that often forgot things. One was my silverware or cream and sugar or coffee but it wasn t anything major to me and I knew if I d I asked I d get what I was missing. They should think of a different way to do their desserts though. They were always hard being cooked in little bowls somehow. Overall I was very happy with my stay and I wish I could have taken a few of the nurses home with me! Lol.
my mom was just in and feeling poorly when someone brought in a red n brown wire hair dauchshund named max tyty that made her feel great ty
this kind of care realy helps
The front desk nurse were so rude and unrespectful to the patients!!!
I have a stomach ulcer and esophagitis and I feel like I cant breathe pain I had to call 911 they gave me a drink and sent me home after 20 mins and gave me the same meds worst hospital I've ever been too
Staff here are very rude ....next time I will go to UNMC!!!
The medical staff is great! They care about your medical needs. Thank you, Bergan Mercy for taking good care of my husband and me.
My dad had a stroke a few days ago. The staff has been nothing but amazing. All the doctors have been amazing. They have been so nice to our family.
WORST HOSPITAL EVER!
So last year, I had to go to this horrible hospital for a procedure. The doctor was over an hour late for my appointment. Then one of the few bills that I did get in the mail was before my insurance company had paid out their portion. They refused to send a paper bill to my home address. So I was sent to collections because THEY REFUSED TO SEND ME A BILL. This resulted in my first contact of the Better Business Bureau. They pulled the bill out of collections and after 9 months, finally get a bill in the mail. I start to make payments and they send me back to collections for a second time. This resulted in me contacting the Better Business Bureau for the second time. The bill was pulled out of collections and I started to make payments again. Now they had added an additional $300 to my bill. Still haven't received a bill in the mail. Called them three time today, which was a waste of my time cause every lab rat they got there can't seem to do their job correctly. So I will calling and calling until I get to speak to a supervisor of a supervisor. Let me just say this again. THIS IS THE WORST HOSPITAL YOU COULD EVER GO TO.
My wife has been in here since last Monday night and hospitality is nice. But note taking needs to improve. They get stuff confused and that scares me for patience! Sorry this is human life's your dealing with!
Amazing Physicians, all the staff listen. Thanks Bergen Mercy
My wife and I have had 4 children here, the experience has gone down hill every time. First was a great experience, that was 6 years ago. Second wasn't bad, just didn't seem like as good of an experience, maybe it was just that we had been through it before, that was 4 years ago. Third time was definitely a far cry from being a good experience. Very uncomfortable the entire time, nursing staff wasn't rude, but far from pleasant. Seemed like we were an inconvenience and it was our 3rd kid, not like we had any questions on anything ( 2 years ago). This last time was a terrible experience, nurses were rude and inconsiderate. My wife and I are done having children, but if we were to have another, I would deliver somewhere else, even if it would put us out of network for insurance.
Recently had a surgical procedure at the Hospital. I thought the care was top Notch! Dr. Feloney and his team were the BEST! Outstanding!
I just tried to make an appointment with rheumatologist and was told the earliest I can get in its June 16th . I find it highly irresponsible for such a large Medical Institution to have only one rheumatologist available for the entire states of Nebraska and Iowa. I feel they should at least direct a person under financial assistance to another Medical Institution for the purposes you need
The nicu in there tromitized my baby brother and when I went into the ER had two peaple that could help and they did nothing when the main person you talk to was dealing with a card giver and we NEEDED a doctor. Horrible place I wouldn't recommend it to anyone.
I went in this last Saturday afternoon for pain in my ribs that rotated to my back and all they did was judge me because I take hydrocodone for pain and it's a very low dose. So they instantly said it was constipation due to opioid use! I kept telling them the pain was up in my ribs but they didn't even check them out, they wanted to give me a shot for constipation and a prescription for Miralax, which I did not need, I kept telling them I have Senna veggie laxatives already at home. Those Dr's and others in the ER did nothing but judge!! They didn't listen to me, they are the worst and didn't even help me. I went to my Dr's office Tues and they helped and listened to me and told me to alternate ice and heat. The ER gave me papers about opioid use and constipation.
Their lab setup is terrible. I waited 35 minutes for a blood draw, ridiculous! Hire some more people.
I also go to UNMC and Methodist and the longest I've waited at those facilities has been 5 minutes.
According to the technician this was a standard experience.
Putting the care back in health care, HAH.
The worst hospital in Omaha, I went to the emergency room to get my appendix taken out ,they took forever to help me and when I finally was helped they put me in a room waiting for hours for a doctor to be available. They ended up telling me I had a stomach infection which I didn't and gave me some stupid pills that made things worst... I was in an out of the emergency room because they couldn't figure out what was wrong with me, what kind of hospital is that. oh but to send me a huge bill they didn't have a problem with that. They don't have any sympathy for you, or even ask for your permission for any procedures. The nurses are so mean, and don't even know how to do their job. I spoke to do main doctor and all he did was send me some flowers, NEVER EVER GOING BACK THERE. UGH
Nursing staff refused to show me my charts or lab tests, even though I'm a nurse, a clear violation of patient's rights. Doctors misdiagnosed my problem. Food is terrible. Room was so HOT I could not sleep, even though I had an invasive procedure the next day. They could not even provide a fan. They never diagnosed my problem, yet released me anyway. I was only there because the VA hospital was out of beds and VA was supposed to cover costs. Now I'm receiving piles of bills in the thousands and these crooks won't bother to fix the problem. This place is unbelievably bad. Wish I could give them zero stars. Avoid like the plague unless you enjoy lawsuits.
Love the ob floors and everyone that works in labor and delivery and anesthesia i had a bad thing and they helped me through it
Clean hospital, the staff is excellent, but the food is so bad I lost 8lbs in 4days. I usually go to Lakeside which I give because it's a good clean hospital and excellent staff plus excellent food.
This hospital is a mess. None of the departments communicate effectively and the admin staff is next to worthless. They need more staff as well, none of the doctors will see you for more then 10 minutes.
I went to the emergency room seeking help with the pain in my neck and back,The Doctor was very rude and condescending .They gave me tylonel and a shot in my rear which did not last. I left there with the impression that he had formed an opinion on me that I was a drug attic seeking drugs, He needs to have sensitivity training ,I dont understand why he had a hard time believing I just came there for help..
just spend 4 hours there first dr didnt bother putting in orders befor shift change 2nd dr would not listen to the history or options for what is going on very serous condition that she dismissed we will never be back to that hospittle again extreamly pour treatment by the drs nurses were desent
Had our first child here. Staff was amazing! We even got a queen bed so daddy could sleep with us. Wouldn't go anywhere else.
2 and a half hours waiting. Still no doctor. The nurses are out telling stories and talking about cross dressing. Is it customary to make someone in horrific pain to wait this long so you can talk about your weekend plans?
Edit: I was told to email them regarding this, still no response.
Sincere and competent people who excel in this field
Just had my daughter here, most of the staff seemed untrained. The morning shift at least didn t stand around braiding each other s hair which I found night shift doing instead of checking on patients. The food selection was okay but the food tasted horrible and they had very little portioning. When requesting adjustments to the food, such as can you make sure there are no tomatoes for one of us are allergic. And yet I still have tomatoes on both platters so now neither of us can eat. I will never come back to this hospital for as long as I live. We have had some nurses that were fantastic and some that should just be fired. They had no care for a mother who just gave birth and had a c section. They didn t even help her clean up when her legs were numb and the table was covered in blood. A different nurse who was checking to make sure we were okay ended up doing it. When requesting for the nurse leader our nurse walked off and we finally get to call her and she is busy and then when I call again an hour later I m ignored for 3 calls. This has to be the worst hospital I have ever visited
they wiped blood off the floor with a paper towel and then used it on my arm to clean up the blood from the the bad stick the nurse did to put in an IV. I had not eaten all day and was not even offered water. I fell and no one helped me get up or check to see if I was okay.
The hospital is packed. Me and my husband have been here waiting on a room for hours.. since this morning.. worst emergency room experience ever.. also I don t feel the nurses do enough to make sure the spouse and patient know what s going on.
Very attentive nurses and caring doctors and other staff.
My wife and I live in and drove from Dallas. I want to THANK Bergen Mercy ICU Doctors and Nurses for taking GREAT care of my mother.
My entire family are in constant prayer for #GodSpeedRecovery. We Love you mom.... Thanks Bergen Mercy ICU Staff.
Had my first baby here. The staff was AMAZING and made me feel comfortable, answered all the questions that I had. And took very good care of me and my baby! Very pleased with the maternity side and I cannot thank them enough for making this experience amazing for me :)
Mammogram department is very nice and take excellent care in services they provide. All the Staff, Nurses Doctors in all the mammogram and ultra sound departments are very patient, pleasant to work with very professional and very caring. I felt very comfortable here and very well taken care off. Thank you.
The front desk nurse are horrible and they shouldve had asked person real ID and sign their name before mailing their bills to pay their owe!!!!
Review is for Labor & Delivery/Postpartum
I was extremely nervous about coming in to Bergan since I had delivered my last 2 babies at Bellevue Med Center. Since BMC labor and delivery is closed right now, my OBGYN also did not deliver at BMC.
I came in at 32 weeks 1 day pregnant with contractions, had some compilations and was told I would have to be induced. The entire staff was amazing. They communicated everything with me, I was able to ask whatever questions I needed to and I felt very comfortable (except for the contractions) while I was here.
Cyndi, Emily, Bridget, Dr. Fahmy, Vinny and the labor & delivery staff were amazing! I couldn t have asked for more wonderful, kind and helpful people! All of the NICU nurses have been angels! I appreciate all of the hard work and attention they ve been giving my Elsie.
Thank you so much to everyone at Bergan who helped me safely deliver my baby and for all of your kindness. I highly recommend planning your delivery at this hospital.
They treated me like they didn t care how I feel I was in so much pain!!!!!
Doctors and nurses are great, especially the NICU! Son had to come 10 weeks early due to moms failing health. He spent 38 days in the NICU. Everyone always kept us informed, even if we wernt there. Always helpful, kind, and caring. Couldn't ask for a better place for my son to be born and cared for as he grew. Thank you to all the nurses and doctors who helped my little boy come home healthy!
THIS IS THE WORST HOSPITAL YOU COULD EVER GO TO. WORST ER IN OMAHA. FIRST TIME .... AND LAST
This is the worst Hospital in the entire country for somebody to be discriminated against the way I was last night is awful for them to sit there and lie to my face when my surgeon told me to go there and tell me that they're out of medication and they're a trauma ER no wonder they call Bergan Mercy instead of Bergan Mercy they callit beg for mercy my attorneys going to have a field day with that doctor in that er Team that was there last night discriminate against me because I'm in recovery
I beg mercy on all if us. My attorney is going to love this case.
Today I had to go to Bergan mercy procedure center have a a d&c due to a miscarriage. It was the hardest thing I ever had to go through. With that said the nurses, dr's, everyone who had a part in my care made the experience the best they possibly could. They were all very sympathetic and sweet and I don't know how I would have gone through that experience without all that support
Went to the cafeteria to get a Ruben and the new guy that s there would not clean the grill off He was just going to put my bread on top of what he just made And told me because I asked him to clean that area I am not allowed to get nothing to eat I don t want no burger residue on my bread mix in with my Ruben like no that s nasty Asked where the manager was and they act like they can t find him I hope that Tommy hurry back
Dr. Robert J Schwab is #1in my book! I've been a patient for many years. I put my health in is medical advice. He would be hard to replace him. He dose care about his patients
I went in with major pains in my chest a week after having massive stabbing pain,an they gave me two tests ,mri and blood test.came back that i wasn't dying so they sent me home an told me to get a stress test,they didnt check anything but my heart,well i am dying inside an still no help it could have been something else,but why check since i dont have insurance.dr seemed nice but practices must b changed,still sent me 8,000 dollars in bills,an im still dying
The rooms were terrible. My wife was laying in the bed when I noticed 3 drops of blood on the floor the size of quarters. The nurse wiped them up and said if we find anything else let her know. I thought to myself should I check it out. Sure enough the surfaces in the room had at least a month's worth of dust on them and my wife said the handrails on the bed were sticky. I didnt even bother checking the bathroom. We moved to a new room that didn't have anything wrong with it. At around 2am till 330am the cleaning crew were banging and moving stuff around the room we just left. Its nice to know they finally got around to cleaning it but why at such a hour when my wife was trying to sleep. The janitor's name was Tammy B. Staff was very nice and professional.
It is crazy how a couple of staff can make up your mind about an entire facility. When you or a loved one are in the hospital, it is normal to expect quality care with understanding and compassionate nurses. When you're sitting there being talked down to by one of the nurses in such a condescending manner, it is then that you know that this isn't the place for quality care.
This hospital is the worst hospital! Please people don t not take your love ones there! They don t hear out their patients. The staff is over worked and talks about other patients in front of other patients. Hippa means nothing to this hospital. I got treated so poorly that I m willing to change all my doctors ASAP!
ER APRN asked how many days I want off, shouldn t THEY decide how long is at least good enough before I can return to work, they didn t even ask me what I do at work. They gave me 2 days off. Now I have to go to a CHI Clinic because they can t extend it, spend more money at CHI, and I can t drive anywhere. Terrible experience.
I have been waiting to be seen for an hour and a half... Still waiting...
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