Review of Alegent Health – Bergan Mercy

3 years ago

6/13/2019 ~ 2215

6/13/2019 ~ 2215

The difference between the 3rd floor and 4th floor is overwhelming
- The 3rd floor was clean
- The transfer process (between floors) was disorganized. The only thing missing was the circus music.
- What started out as being impressed, ended up being disappointing and on the cusp of being disgusted.
- The 4th floor (429) gave me the sense of being unclean and unkempt
- Between the bad smell and room 428 s consistent hacking throughout the night, it was a long and arduous night
- I ve been to urban Veterans Administration (VA) Hospitals that were in better condition and staffed than your third floor.
- Your nurses on the third floor (the two who checked us in) seemed unsure and did not give me a sense of competence. That is my perception... and perception is reality in a customer-centric environment.
- I would not return to your hospital based on my experience on your fourth floor.