Al Marwa Rayhaan by Rotana Review

The second time I live in it is characterized by proximity to the campus, beautiful breakfast and multiple varieties.

I liked this hotel on my last visit to Makkah
Get everyone happy with hospitality

Room is very good and service is good . Cafeteria is excellent

The top of the magnificence known only needs me praise

Lovely hotel. Staff at front desk not very friendly. Porters, cleaning and restaurant staff very friendly and efficient.

The rooms are quite clean, but the size of your bathroom is less spacious, so it's not free.

Very large rooms .Close to haram . Breakfast is fantastic. For Pakistanis too BcoZ mAny dishes like allo sabzi, Suki ka halwa, andam Aloo were off Pakistani taste. Big variety of fresh fruits. V good coffee. Big variety of fresh breads. Live omlettes making not available. Omlette is placed in pots. Breakfast is in more than one resturant so no crowding.

Iron available with stand.
For cell phone charger you to ask for adaptor. No round pin plugs in room.
The two loft system is not comfortable.
One lifts/elevator takes you to reception designated as P11, then go out of lobby and take another elevator , although close to exit , to level 0 zero , Haram.
The commercial area is huge and complex .
Anyway best to stay.

Hotel chief chef Mr Hakim UL Islam is very humble person. He is very caring. Similarly Mr Nazir Ahmad Room Service Manger is Lsi a very caring person.
( Please note They were new to me. Not my friends).
Somev dishes are changed every day which is great.
House keeping staff V curtious. It's worth staying .
Separate Prayers halls for men and women are available at floors P9 and P10. Hotel is at P11.
Elevator waiting time even in peak hours is in seconds as lifts are very fast.
In room adhan and prayer can be offered . The sound system with a volume control is installed in room.
Excellent idea.
Abrar. Karachi Ex K Electric and Sir Syed University of engineering Karachi
TV

I enjoyed the stay fantastic Kaaba view really amazing .

There is no such thing as mistreatment and service provision

It is clean.be careful when you book your room there are two types of views:1- Alharam view it only shows side of Alharam yard 2- Alkabbah view will shows the Alkabbah

The service is worst than a 3 star hotel and may Allah guide mr abdelwahab and colleague with politeness and the way to speak to the guest. We had heard a lot about the bias attitude towards Asians of the hotel staff but we still went ahead with our bookings here hoping the feedback to be wrong but unfortunately the front desk and the luggage service proved us wrong. Front desk people are extremely rude. I regret my booking here and this my last time in Al Marwa Rayhaan by Rotana. And would strongly not recommend this property to any of my family and friends. We visit the holy city 4 times a year.

A bad hotel, dealing with the worst staff, and not answering and answering the phone. My reservation was canceled before I arrived for hours, which caused me embarrassment with the parents, and with us senior citizens, and they did not allow me to book from the reception.

The rooms are good
Quick response

Very good hotel place.
Nice access lift to al harom.
Recommended masyaAllah

Where a five-star hotel is grubby and narrow and the breakfast buffet is full of maistahl

One of the best and closest hotels of the Grand Mosque. Spectacular!

part of zam2 tower. location in front of the door of the mosque. breakfast is very fun. lots of choices. the bathroom is too small. the shower is narrow. to go to the room, you have to pass the elevator twice.

The location is close to haram but it's very hard to find in the clock tower and they don't fix the things broken in the room but they give you plenty of towels and bottled water! Free WiFi but it's slow, don't expect to play Xbox live because that's not why you go for Hajj! Buffett is pretty yummy, esp desserts, expect biryani daily but they have lots of other yummy things too

A comfortable hotel and a varied and delicious breakfast

Everything is XCELENT Xcept the location. This kind of Luxury hotel suppose 2 be sumwhere in Dubai not on the head of KABAH.
VERY BAD............

Over all great experience. Marked down the star for the smelly Hall way and the rooms on floor 24th.

The rooms are small as compared to other 5 star hotels in the vicinity, the bathrooms are too conjusted, their room service is pretty bad too, the housekeeping staff makes you feel unwelcomed with a sour face and arent regular in checking with you for cleaning the room. The internet is pathetic to say the least, you can even watch a youtube video at 240p properly, its that bad. Don't even think about going for a download. Breakfast is good, and their elevators are pretty fast, thats one hell of an advantage if you're getting late for salah. Overall I wouldn't recommend to stay here for the price that they are charging. Fairmont would be a better option as they have better spaced rooms, a health club which includes a gym and a sauna etc. their only drawback is they have very slow lifts, you'd probably have to leave a good 20 mins before Azan if you are to catch the salah in Haram.

Great reception, quick and easy check-in with Ahmed and the room service is excellent as they are interested in the service and comfort of the guest as much as possible as well as the service of the restaurant and the taste of eating is excellent ... The hotel deserves praise and I did not have any problem like me in neighboring hotels with reception, room service, cleaning,

Cleanliness is bad and the presence of smells in the rooms and floors dirty and not up to five stars frankly two stars many old furniture and small size bathrooms.

Disappointing reception ... Bad cleaning from the doors of the rooms .. Breakfast limited!

Poor service, i have room with broken AC and no one response for 5 hours. 26 degrees celcius can't go up and go down. Extremely poor, complain to receptionist and ping pong to other section.

Alhumdulilah the room is nice. The bathrooms are ok. The breakfast is very nice

Brilliant place for omra commencement without room service

Five star hotel, awesome, in the room there is an iron, water heater, aqua coffee, etc.
It's just that the food is not suitable for the tongue of a rustic :-P

Very close to Haram, well maintained, neat and clean.

A place where you can feel comfortable thanks to its spacious rooms

Strategic hotel, very close to the Grand Mosque, lack of cleanliness of the rooms is lacking, clean rooms must be informed first

Great loss. Bad hygienic measures. Bad smell all over. Front desk Staff are not friendly. Lightening is bad. Need significant improvement.

It was really nice the service was very good and they had a lot of food to choose from. The place was easy to navigate as some spoke english

Unfortunetaly i was stay in bad side position of building room 1104. The north wing which face the other building's rooftop compressor. It is noisy and eyeshore landscape

Marwellous experience over all. The hotel's location, speedy lifts, spacious rooms, yummy breakfast and the house keeping manager Mr. Mustafa is really concerned about room cleaning. Couldn't find any fault accept one thing that there should be a wall clock in the room and if that clock also contains a prayer alarm that will be really helpful for us.

Located in clock tower... Clean enough house keeping was good... Break fast was okish...

A beautiful hotel and distinguished by its direct view of the Haram and the Kaaba .. It also features modern decor and furniture .. It is characterized by limited parking for guests as possible .. There is a chapel and restaurants serving various oriental and Western meals .. There is also reception reception sessions and coffees and offers Arabic coffee with dates As a guest .. The hotel is faulty small restaurant and limited sessions in spite of the distinguished menus of them .. Of course prices are somewhat high like the rest of the hotels surrounding the campus

Mesba and Nasim provided excellent room service. Dining service was also really good. The only downside is that we had three families staying at the hotel and we requested to have all three rooms on the same floor, but the hotel did not honor our request. Also, the shower space is a bit narrow.

Subhanallah, Alhamdulillah, good service of God, very close access to the Harom mosque, so that the spirit of worship to the mosque

Bad bad very very bad, I can say that it is the worst hotel I have ever tried in my life, everyone I encountered in the hotel does not enjoy any description of the qualities of the customer service staff. Unfortunately the hotel is very very material, canceled my reservation with an excuse is unacceptable and this has attempted to withdraw the price of the room The right face and when I review them did not do anything where you contact the bank and cancel the credit card

Very nice hotel indeed ... close to the Grand Mosque, clean & comfortable rooms, good food even better than other star5 hotels around ... barakallah ...

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Receptionists are not cooperative. The view is badly pathetic, it is a wall of cement!!

Normal Moe that Zuod even if they change their furniture because it answers the gloom if they tumble colors open. The breakfast buffet is small and not varied

The hotel is located in the nearby area and overlooking the Holy Mosque and Al-Kaaba because of its privileged location makes it the top hotels in the region

The location is prefect and the service is great . It's next to Alharm

A perfect place to spend your stay in Makkah with just few steps away from the Haram with excellent 5 Star hotel with all modern-day facilities that no comparison with competitors!!

1- The people at the reception were very friendly.
2- The decor of the main lobby had red cloths attached as if it were some type of gift wrapping. I would remove all that immediately because it downplays the hotel lobby which could look much nicer without it.
3- The shower stall in the room is small and made me fell closterphobic.
4- Haram and prayer area are easy to access.
5- If you re totally into health food you might not find anywhere in Macca to eat. The food was tasty but so many dishes like the rice were clearly doctored with MSG or Maggi.
6- Nestle water is served in the food halls. This water contains high levels of chloride and fluoride which arw both cancer causing hallogens, the water needs to be changed.
7- sitting in the room during room cleaning made my eyes tear, and my cheat wheez, why? I hate that you cant open a window in high rise hotels. They used chemeical air freahner, chemicals to clean the bathroom, and a chmical to clean the glass covered table. I am still wheezing from these chemicals. If hotel is interested in safe non-toxic cleaners contact me and I ll be happy to assist. But these do cost more but then the hotel is not cheap.
8- My frustration wants me to rate lower like a 1 or 2, but in fairness I d give them 3-4. If the bathrooms were better and toxic cleaners were not used I would rate 4-5..

This hotel's entrance is very close to the Haram as compared to other hotels in the Clock Tower.

Clean and beautiful needs to set suitable prices for permanent customers

We had a very small room divided by halves and each half had two double beds and the second one was solitary. The water cycle was damaged, and the mattresses were dirty, with insects and feathers. And the receptionist sitting sat in front of the employee with him and laughed and pulled at us, thank God I went to Magalst it.

Kerenn really ... the food is good ... and its location is very close to Makkah ... really helps me

Nice to delay in the delivery of rooms booking we receive the hour 4 and we alone received the hour 5 and only 6

It was a miserable experience that I rented in this very bad hotel and the worst reception I've ever seen before there is no lobby for the hotel just a desk in one of the corridors in front of it 4 chairs the customer is waiting to stand until he finds out before him to check in
The pictures are deceptive during the booking in fact hardly called a look we do not see from the Haram Sawa one ear
They withdrew my reservation twice and so far have not returned it and waited 14 days
The room was narrow and could not pass from the sides of the bed to only one person because they had tightened the room with a large table in front of the bed
The restaurant has a broken door hand and I stayed in the bathroom for more than 5 minutes
Room services are very slow and late
Access to the sanctuary requires a lift between the elevators and there is no direct elevator to the campus
There is a door between my room and the next room we hear from it until the whisper there is no privacy