VicRoads

3.9 · 204 reviews
vicroads.vic.gov.au Write a review
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Amane Shiohara
Reviews 1
2020-09-26 16:22

Very unorganised. Even with an appointment, had to...

Very unorganised. Even with an appointment, had to wait over an hour. Only one person attending the people at the door and when I arrived there was no one. I took a ticket and waited for a long time but apparently I was supposed to notify the person who was not there when I arrived. They skipped my ...

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S Ryan
Reviews 1
2020-09-25 02:03

Cant book an appointment online. Wait 30 mins at t...

Cant book an appointment online. Wait 30 mins at the hub to just book a future appointment. Which costs $19 (for the inefficiency of someone to book a time in an online calendar). Then told to come back in 2 weeks for the next available time. All this just to transfer an interstate license. Painful.

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Luke Birch
Reviews 1
2020-09-25 00:36

I have been putting off getting my photo taken for...

I have been putting off getting my photo taken for 2 1/2 years because i could not be bothered going into a vic roads somewhere out in the suburbs and waiting for 2 hours. Because of this, i havent had a physical printed license for that amount of time.

It took me literally 4 minutes to walk into...

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Rod Clifford
Reviews 1
2020-09-04 21:39

I had a really good experience at this VicRoads of...

I had a really good experience at this VicRoads office after a negative experience at the Carlton office. It s well set up and the customer service officer approached my needs with an attitude geared towards getting a positive outcome. All resolved competently with a smile.

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courtney youngman
Reviews 1
2020-09-03 22:42

AAA+ Service, I am a Car Dealer who has been deali...

AAA+ Service, I am a Car Dealer who has been dealing with Vic Roads for 20 years. This is by far the best service I have ever received, I am in there regularly and it is the same every time. Finally a Vic Roads Office that works with you not against you. Thanks guys keep up the great work.

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Jack Needham
Reviews 1
2020-08-28 05:11

Yikes. You'd be hard pressed to find more patronis...

Yikes. You'd be hard pressed to find more patronising staff members than those working at VicRoads - very rude. Please make your signage clearer for appointment holders and if you're going to require use of a concierge, ensure it's staffed properly.

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Viral Bhojani
Reviews 1
2020-08-24 17:32

Deserves 10 stars!..

Deserves 10 stars!..
It's been more than a year of my first visit and 6 months of last visit, still I cherish my visit and the awesome experience.

The best thing is the VIP treatment offered in terms of gestures by the staff.

I have been to other 3 Vicroads. No one is comparable to this one!....

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Sandamali Wilathgamuwa
Reviews 1
2020-08-15 06:43

Thanks team you re the amazing team ,you help me a...

Thanks team you re the amazing team ,you help me and best customer service I ever seen yesterday I went to sunshine hub one lady treated me badly and I could complete my work.again I went to hub@exhibition centre today and they helped me thanks team.keep it up great service than

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Liza Henry
Reviews 1
2020-08-08 19:50

Shocked and upset with the behavior of the team le...

Shocked and upset with the behavior of the team leader at Vicroads Exhibition Street. Rude and humiliating experience this morning. Went for my appointment at 11:30am this morning a bit late to which I agreed. However I did get the appointment for my license verification just this morning out of luc...

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Cavan Jordan
Reviews 1
2020-08-05 14:22

I always come to this VicRoads as they are all so ...

I always come to this VicRoads as they are all so friendly, helpful and quick. I've never had to wait longer than 15 minutes, typically I am always seen in around 5 minutes and the staff are incredibly knowledgeable. I went in today as I am exporting my classic car to NZ and had to formalise everyth...

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Hadidi Yuri
Reviews 1
2020-08-05 04:29

Hi, i m not really good writing review about somet...

Hi, i m not really good writing review about something like this, but honestly this words that i wrote from bottom my of my heart
last Friday ( 13th of Dec) i had been here(Vic Road Hub@ exh) i was quite surprise that i would have such a great experience,
when i walk in getting my ticket , one fri...

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Elikya Tossou-Yakouto
Reviews 1
2020-07-27 01:10

I went there for my hazard perception test. Custom...

I went there for my hazard perception test. Customer service was ok however the quality of the video was so bad and hard to see the road clearly. Why have such low quality video? And we are paying for this. It's just ridiculous!

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L
Reviews 1
2020-07-26 17:22

Young upbeat friendly staff who were very helpful ...

Young upbeat friendly staff who were very helpful and very fast. A very pleasant change from ALL my past experiences at the other Vicroads offices that I have been to in the past where the staff were grouchy, slow, unhelpful, don't listen when having difficulties and RUDE.) This office is A++

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Suzie Young
Reviews 1
2020-07-19 09:40

Visited VicRoads Hub@Exhibition this afternoon, wh...

Visited VicRoads Hub@Exhibition this afternoon, what a pleasant surprise. Excellent service, fast, efficient, so very helpful, just simply proud of the staff who assisted me, thank you very much. Wish I knew your name so management know what an excellent employee they have in you.

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Kate Z
Reviews 1
2020-07-13 10:18

The whole atmosphere here is like in a big funeral...

The whole atmosphere here is like in a big funeral. Staff really don t care about helping people but more about their KPI. Customer service is a foreign concept.

Came in to do an interstate license transfer, was told there was a recent policy change blablabla so I had to book a new appointment et...

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E Matsushita
Reviews 1
2020-07-09 04:58

I went to Hub@Exhibition to obtain a 5 year driver...

I went to Hub@Exhibition to obtain a 5 year driver history report. VicRoads website states the price for this is $19.30 and you would get the details of your licence and demerit point history for the last 5 years. When I was served by the lady (can't remember her name but she was at the counter 9 at...

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Heidi Thomson
Reviews 1
2020-07-08 16:46

Jamaican greeter dude was great! The hectic lady w...

Jamaican greeter dude was great! The hectic lady who shouted at everyone to check their tickets because if we missed our ticket we would have to re-get a ticket, was not great. Check my ticket, it's on the screen, walk over and she changes the ticket as I'm walking. Refuses to serve me and says the ...

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Tasnim Hossain Jessy
Reviews 1
2020-07-04 06:00

Fast & Awesome service. Very Friendly staff. I wen...

Fast & Awesome service. Very Friendly staff. I went to other Vic Roads and they were very rude specially the Carlton one. But in here, they took max 5mins to sort it out & very very much hassle free service. I will prefer to this Vic Roads every single time. Cheers.

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Dararoth Doy
Reviews 1
2020-07-01 10:36

20/12/2019 I went to convert my L from interstate....

20/12/2019 I went to convert my L from interstate. The service was wonderful. The ticket guy was very helpful and friendly. He answered my every questions, so I didn t waste time while waiting for my turn! The lady was also welcoming.

This was all good, but what s more worthy to write such compli...

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Alex Kincaid
Reviews 1
2020-06-27 20:04

I ve had to go 3 times to the VicRoads to just cha...

I ve had to go 3 times to the VicRoads to just change my registration, as they keep needing different documents every time which is not mentioned on their website. And their opening hours are horrific, if you don t work in the city it s impossible to get in. All this so I can pay $400 for an admini...

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Jake Billington
Reviews 1
2020-06-26 02:17

What a amazing office. Come in last week regarding...

What a amazing office. Come in last week regarding a change of licence, I spoke with gill at the front door who was amazing,best customer service skills I had with government agency, then I dealt with Karen who was amazing and helped me with my licence. There was a few issues with the process but Ka...

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Alex Showers
Reviews 1
2020-06-22 01:56

Wow I am trying to register a car bought for my fa...

Wow I am trying to register a car bought for my fathers birthday. I live in NSW he lives in Victoria. I have organised the Vic Roadworthy, completed all of the required documents and the authority to act on his behalf so I can complete the gift by organising plates and rego for him. That side of the...

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NK
Reviews 1
2020-06-18 08:01

The manager at VicRoads Elizabeth street today was...

The manager at VicRoads Elizabeth street today was very disrespectful, had a derogatory attitude and unhelpful.

VicRoads have incredibly poor security measures in place that do not meet the needs of 2020. Anyone who obtains your driver s licence information can create a VicRoads account and chang...

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Mal
Reviews 1
2020-06-17 22:52

Useless. I already hold a Vic driving license but ...

Useless. I already hold a Vic driving license but wish to convert my nsw boat license. The online booking page doesn't allow me to make an appontment because it just keeps telling me I already have a license (driving). Online customer service tells me to call customer service to make a booking. Cust...

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Simon Gow
Reviews 1
2020-06-16 21:36

Too much self-service.

Too much self-service.

On entry there was just one member of staff to offer help and roughly 6 different customers needing assistance. The check-in machine directed me to the "other" appointment desk with no signage to say where that was. It turned out that it was actually that sole staff member ...

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Truong Pham
Reviews 1
2020-06-13 22:53

I don t usually write reviews but this is warrante...

I don t usually write reviews but this is warranted. I visited Hub on Exhibition st yesterday to register my PWC s. I wasn t certain what to expect but together with the individual assisting and the team leader of that outlet- they were beyond exceptional. Possibly the best experience I have had wit...

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Rachel Tran
Reviews 1
2020-06-12 02:53

I had a lovely (and very quick and efficient) expe...

I had a lovely (and very quick and efficient) experience updating my address and taking a new photo for my licence at VicRoads on Exhibition. It was the end of the day, everyone was tired including myself. But the woman who served me was hilarious and so nice! I wish I remembered the exact spelling ...

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Eco Dragz
Reviews 1
2020-06-10 11:48

Not happy at all with my experience, I've been try...

Not happy at all with my experience, I've been trying to do an nz license transfer for the past mobth and not only did they get my address wrong, they also got my last name wrong. An official document and they managed to misprinted my name. Now I have to go through the whole process again to fix the...

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D A
Reviews 1
2020-06-07 13:13

There is no proper management at this place.

There is no proper management at this place.

Firstly, they dont have appointment for weekends that might help people to easily attend any appointments who are unable to make it on weekdays.

Plus if you think booking an early appointment on a Monday can help you reach office on time, then you a...

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