Useless. I already hold a Vic driving license but ...

Useless. I already hold a Vic driving license but wish to convert my nsw boat license. The online booking page doesn't allow me to make an appontment because it just keeps telling me I already have a license (driving). Online customer service tells me to call customer service to make a booking. Customer service tells me on the phone that I don't need an appointment, just come in any time for a marine license. So I park for $23 per hour, come in, take a ticket, get to the counter and I'm told I need an appointment or I can wait until the end of the day "when it's quieter".

This, plus the not opening on weekends shows nothing but disrespect and contempt for the people VicRoads are meant to serve.