I went to Hub@Exhibition to obtain a 5 year driver...

I went to Hub@Exhibition to obtain a 5 year driver history report. VicRoads website states the price for this is $19.30 and you would get the details of your licence and demerit point history for the last 5 years. When I was served by the lady (can't remember her name but she was at the counter 9 at 8am). I explained to her that I need the 5 year driver history report and it's for my car insurance. She was very confident that they don't offer this service and the price on the website is incorrect. If I wanted to get the 5 year driver history report, the cost is $9.70 and it only comes with a history of your demerit points (no driver licence details) for the last 5 years which she showed me an example of the product very similar to your another product - "Your Demerit Points" ($9.70). When I asked her if I could speak to someone who may be able to assist, she rejected and told me she doesn't need to speak to anyone about this. I ended up getting a complete driver history report because I wasn't after the Your Demerit Points product.

I then called the call centre to confirm and the lady I spoke to, she said VicRoads do offer 5 year driver history report with the price $19.30.

I'm very confused with 2 different information I was given. I feel like I was treated like I was stupid asking for the product listed on the company website but was only told it has the wrong information and you don't offer. That's ok if you really don't offer but please remove this from your website (the lady who served me said she would pass onto the management). I'm sorry for the review but I am disappointed with the service I was offered this morning.