The whole atmosphere here is like in a big funeral...

The whole atmosphere here is like in a big funeral. Staff really don t care about helping people but more about their KPI. Customer service is a foreign concept.

Came in to do an interstate license transfer, was told there was a recent policy change blablabla so I had to book a new appointment etc. which meant I wouldn t be able to drive for a while, and then if you don t have other enquires I have another appointment after you .
Then it took 20mins for the servicing staff to actually bother to check VicRoad s records and realised that I m allegeable to get what I ask for and don t have to come back what so ever.
It will be nice if they can get this recent policy change story straight and actually bother to help people to get things done.