Very unorganised. Even with an appointment, had to...

Very unorganised. Even with an appointment, had to wait over an hour. Only one person attending the people at the door and when I arrived there was no one. I took a ticket and waited for a long time but apparently I was supposed to notify the person who was not there when I arrived. They skipped my turn. The lady at the counter was very rude and told me that was because I was late although I was there 10 min earlier than my appointment. Very unpleasant experience.